Inbenta

FEBRUARY 1, 2024

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Interaction 52

Interaction Demo 2023 Webinar 52

ShepHyken

DECEMBER 17, 2021

This can be challenging for SMBs with the events that occur when products are out the door and en route to doorsteps. From the customer’s standpoint, a lack of communication, refund, or replacement items is grounds for losing their loyalty. As such, consumer expectations for these policies are rising. Conclusion.

E Commerce 76

E Commerce E-support Insurance 2021 76

CSM Magazine

MARCH 3, 2022

It’s the reality of modern online casino gaming – and other industries like banking – that there is an obligation for KYC (know your customer/client) policies. Clear Policy Terms. It’s also a handy option for communication in the rare cases that a casino platform goes offline. Quick Document Verification.

Customer Service 52

Customer Service 2022 Banking Social Media 52

ShepHyken

MARCH 23, 2018

This week we feature an article by Denise Graziano who explains how essential clear, consistent, authentic communication is for companies to use when dealing with difficult news. – Shep Hyken. Clear, consistent, authentic communication. In other words, it is simply a statement with no mission, vision, or purpose.

Communication 81

Communication Blog Leadership Airlines 81

NetBase

AUGUST 6, 2019

Assessing how they communicate online is super important, considering. And now you can review how well they communicate online and how engaged (or not) their audience is by what they post. This is where a social media policy is essential. Criteria for Employee Influencer Success. And you can do that in NetBase.

Brands 59

Brands Social Media Metrics Interaction 59

Qualtrics

JULY 8, 2020

It’s been one of the most hotly debated policies of the COVID-19 response — when should students, educators and staff return to school, and how can it be done safely? This solution enables open, two-way communication between students and staff, helping schools provide better support and communication while also preparing to reopen campuses.

Government 40

Government Measurement Travel Feedback 40

Stella Connect

SEPTEMBER 14, 2017

The way pricing was communicated? Unfortunately, many brands think of collecting customer feedback only in terms of traditional CSATs—quantitative surveys sent to customers following specific interactions or mailed out en masse using a CRM system database. Why did these customers behave the way they did? Are we right?

Customers 53

Customers Download Feedback Sales 53