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Ascensos Implements Iris Clarity’s Cutting-Edge Voice Isolation Software to Eliminate Background Noise on Customer Calls

CSM Magazine

Europe’s leading independent customer management services provider will deploy IRIS Clarity’s voice isolation software across its contact centre estate. Providing our colleagues with the right tools to be effective in their role has always be en a critical consideration for us.

2022 52
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How do you engage your employees?

John Paul

To find out more about our employee loyalty offer or to contact us, visit the dedicated page. est apparu en premier sur John Paul. In this new video, Helene Marchon, EMEA Employee Loyalty Director, explains the John Paul offer in less than 3 minutes! L’article How do you engage your employees?

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Make every call count: 40 voicemail greeting examples to use

BirdEye

Or, if this is an urgent matter, please contact [alternative contact]. Please leave a detailed query, and a tech team member will contact you as soon as possible for assistance.” Your call is very important to us. Your business matters to us, and we would be happy to help you as soon as we’re free.

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The Five-Stage Road to Customer Experience Maturity: Where is Your Organization?

NICE inContact

Most contact centers share a goal of delivering excellent customer service. Disjointed policies, processes, technology and practices can all be obstacles en route to excellent customer service. Mastering the customer experience is essential to shifting the perception of the contact center from a cost center towards a revenue-generator.

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Guest Post: Good Customer Service – How to Get It

ShepHyken

A recent NBC poll found that 75% of respondents believe customer experience has worsened after the pandemic, with 78% saying they’ve had to contact a company multiple times to obtain a resolution. Excellent customer service isn’t easy Any customer service rep will tell you that almost no one contacts customer service because they’re happy.

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We Are In Denial About Omnichannel Engagement Being A Done Deal

Eptica

In other words, the mix of voice, text and occasional video communications, resourced within contact centres, which serve both online and offline customers. What is happening within the management of that contact centre for such inconsistency to happen and most probably not even be noticed? 43% did receive an answer at all.

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John Paul expands leadership in APAC

John Paul

This is all encapsulated in an omni-channel ultra-personalized customer experience that keeps us at the cutting edge of luxury concierge services and brand hospitality. ”. Press contact: Gabrielle Dechant. L’article John Paul expands leadership in APAC est apparu en premier sur John Paul. gabrielle.dechant[at]johnpaul.com.