ShepHyken

MARCH 23, 2018

This week we feature an article by Denise Graziano who explains how essential clear, consistent, authentic communication is for companies to use when dealing with difficult news. – Shep Hyken. When announcing any news, be authentic, provide details, and prepare for potential backlash. Negative customer reviews or feedback.

Communication 81

Communication Blog Leadership Airlines 81

Eptica

MAY 5, 2020

Date: Tuesday, Mai 5, 2020 Author: Julie Hébras - Directrice de la connaissance client et des relations clients - CNED Le CNED : un cas d’école en matière de gestion d’un pic d’activité. Depuis la mise en place du confinement et la fermeture de l’ensemble des établissements scolaires, son rôle est plus crucial que jamais.

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2004 2020 Article Connections 93

ShepHyken

MARCH 31, 2023

Per Forbes: “Instead of being able to focus on doing their jobs well, frontline employees have been forced into new roles. They don’t just answer customer questions or sell products—now they are security guards, mask mandate enforcers, listening ears and bearers of bad news.”

Customer Service 67

Customer Service Customers Interaction Customer Service Representative 67

ChurnZero

DECEMBER 11, 2020

Because e v en after you ’ve crunch ed the numbers and land ed on what you feel is a reasonable expectation, you ’re still worried it’s too much. . The good news is that generally for Customer Success software, the breakeven point is much more moderate than what most CCOs initially estimate. (See

Customer Success 59

Customer Success ROI Leadership Technology 59

Kerry Bodine

JUNE 4, 2015

In Panama, Pizza Hut experimented with attaching ovens to the back of motorbikes—and cooking pizzas en route to customers’ homes. An online jeans retailer in Europe will have the courier wait for 15 minutes while the customer tries on her purchases—and then whisk the unwanted pairs away immediately. Politeness pays.

Consumers 70

Consumers Customer Experience Seminar 2015 70

Eptica

MAY 13, 2020

Il y a tout d’abord bien entendu les acteurs du monde de la santé qui sont en première ligne dans la gestion de la crise, mais aussi plus largement bon nombre d’organismes publics qui doivent expliquer, rassurer et répondre aux multiples sollicitations d’une opinion publique inquiète et en attente d’information.

E Commerce 71

E Commerce Tourism E-support 2020 71

ReviewTrackers

AUGUST 22, 2017

Reviews protect online marketplaces like Amazon, eBay, and Etsy, as well as consumers and Internet users en masse. Aggregate images, relevant news stories, questions and surveys, as well as posts that encourage your followers to post reviews.

Social Media 72

Social Media E Commerce Advertising Feedback 72

Michelli Experience

AUGUST 22, 2017

April 11th was the forcible ejection of Dr. David Dao after he boarded a plane in Chicago en route to Louisville, Kentucky. Better data analytics might have averted the crisis, but a more humane response could have also prevented the bloody scene from dominating the news cycle. A Shared Challenge.

Airlines 45

Airlines Travel Consulting Customer Experience Professionals 45

Steve DiGioia

JANUARY 9, 2017

An example, according to whatis.techtarget.com , Facebook’s News Feed uses machine learning to personalize each member’s feed. If a member frequently stops scrolling in order to read or “like” a particular friend’s posts, the News Feed will start to show more of that friend’s activity earlier in the feed.

2017 40

2017 Advertising 2012 Fashion 40

Kristina Evey

MARCH 14, 2018

It’s all over the news… a United Airlines flight attendant insisted that a passenger put her dog carrier containing her 10-month-old French bulldog, Kokito, in the overhead compartment. The plane had already pulled away from the gate and was en route to the runway for takeoff.

Airlines 73

Airlines Customer Experience Travel Customers 73

Eptica

APRIL 18, 2017

Date: Tuesday, April 18, 2017 Author: Anne-Claire Bellec 3 jours de démos : retour sur notre première journée à Stratégie Clients en vidéo ! Author: Anne-Claire Bellec Tags: news produits Categories: news produits. Categorie(s): news produits Published on: April 18, 2017. Share this page on: Tweet.

2017 48

2017 48

Currency Alliance

JULY 24, 2018

I was once woken up by a flight attendant on an overnight flight with some unpleasant news… Someone had been sick on my head. I was en-route from Amsterdam to the US, with a planned stopover in London for a 10am meeting. I’ve only ever taken one connecting flight, stopping at JFK en-route from San Diego to London. Travel-Sick.

Travel 40

Travel Airlines Customer Experience Hotels 40

SurveySparrow

APRIL 27, 2022

We’re living in 2022, having just got out of a pandemic, and these are not the news that should make headlines. People resonated with this messaging, and we saw changes en masse. But once in a while, we hear cases of racial and ethnic abuse or discrimination against women at work. Especially not in the future. Unbelievable.

Definition 52

Definition Culture Measurement 2022 52

Gainsight

JUNE 23, 2020

Offices began to close and talk about a shelter-in-place began to circulate the news. Track leaders and breakout speakers were prepped for the live, day-of experience and our GameChanger jackets were en route. We landed on two half days which felt like a digestible amount of time to commit to.

Events 88

Events Demo Hotels Connections 88

Bold360

FEBRUARY 9, 2017

They can sponsor live music events [or] share the news across social channels.” But when you can see what your visitors are asking en masse, and identify the single view of all your shoppers-that’s when real innovation and change can happen. That’s one which is guaranteed to generate buzz online and off. “E-commerce

E Commerce 70

E Commerce Customers Customer Journey Events 70

Chadwick Martin Bailey

DECEMBER 11, 2020

Plus, perceptually, shoppers en masse feel far less “able” to shop of brick & mortar retail this year due to COVID-19. President Trump may have made this claim multiple times, but I can say with certainty that he made it on a call with Fox News on November 29. through the USPS’s Operation Santa site.

2016 59

2016 2020 2008 2019 59

Gainsight

MARCH 31, 2020

You might have been reared up to ramp new sales. You might have been en-route to your Sales Kickoff. The good news, as evidenced by the response to this survey, is there is an eagerness to work together and make sure we all survive and thrive. January 1st might have been the start of your fiscal year. A lot has changed.

E Commerce 105

E Commerce 2020 Airlines Financial 105

SurveySparrow

MARCH 20, 2021

What would happen if your employees quit en masse tomorrow morning? It will at least keep the best performers in your company to stay with you and that is good news for your business. Your biggest assets are your employees. It is almost impossible to wrap your head around that thought, isn’t it?

Leadership 52

Leadership Rewards Programs Engagement Feedback 52

Lithium

JUNE 27, 2022

Take a look at the painting series ‘En L’an 2000’ (In the year 2000). Shouted in the news as a frightening new buzzword and strewn throughout pop culture, from Skynet in the Terminator series or HAL 3000 in 2001: A Space Odyssey , artificial intelligence has developed an unsettling otherness. Courtesy of Wikimedia Commons.

2001 52

2001 Airlines Brands Culture 52

NetBase

MAY 1, 2019

Looking beyond influencers as individuals, you can review Digital Influencers, i.e., blogs, forums and news sites with a visitor count over 50K+, that are generating content on your topic. The best of brands can find themselves in hot water – that’s the nature of social media, and the power of consumers en masse.

Social Media 43

Social Media Metrics Brands Insights 43

Gainsight

OCTOBER 9, 2019

5 CXO requests today for #CustomerSuccess leader intros – this market is en fuego! The good news is that it seems like customer success as a function is ahead of the curve in this area. But my modern, software company version of that urge manifests in helping link career seekers to their next opportunities.

Customer Success 58

Customer Success Chief Customer Officer Leadership Customer Centricity 58

Grade.us

MAY 28, 2019

MailShake enables agencies to send cold emails en masse, directly from your email address so it looks like they're coming from you personally. Curate the stories and news happening right now. Trending news, stories and conversations worldwide on the front page of the internet. It's email outreach at scale. Pricing: Free.

2019 37

2019 Marketing Social Media Advertising 37