ChurnZero

DECEMBER 21, 2022

There’s a sign they have at French railroad crossings where it says ‘un train peut en cacher un ature.’ 20 quick insights on Customer Success and SaaS metrics – The audience chat was on fire during this webinar. Admitting you’re stressed to your team or leadership is tough, and depending on your workplace culture, even taboo.

Webinar 98

Webinar 2022 Customer Success Metrics 98

ProProfs Chat

DECEMBER 23, 2019

What they do is basically put a premium on the customer and their experience with the product, service, or brand. Like in ProProfs Chat, not only do you get to initiate a chat with your website visitors but also take their feedback at the end of the chat through a post-chat survey form. The idea is to co-create.

Customer Centricity 96

Customer Centricity Customer Journey Mapping Customers Culture 96

BirdEye

DECEMBER 12, 2023

This frustrating cycle can be a significant obstacle to efficient communication and productivity. Customer service voicemail greeting “Thank you for calling [Company]’s customer service team. Please leave your message, and our sales team will get back to you shortly. Para continuar en español, presione uno.

Automotive 59

Automotive Communication Demo Information 59

Gainsight

JUNE 23, 2020

Fast forward 12 years, I landed my dream job as the Director of Corporate Events at Gainsight, giving me the experience of working on both the client and agency side of event production and the opportunity to oversee the corporate events team here at Gainsight. The tiger team involved with the pivot acted quickly.

Events 88

Events Demo Hotels Connections 88

ShepHyken

MAY 7, 2021

Know how live chat software could help you! . Live chat software is a messaging platform that allows customers to communicate with ser vice reps in real-time. Guide to personalizing digital CX with live chat software. Your live chat tool should build on this convenience and familiarity to offer a cons istent experience.

Customer Experience 86

Customer Experience E Commerce E-support Social Media 86

John Paul

MAY 26, 2021

How has Covid-19 changed the way your team works? I can tell you however that prior to a couple of years ago, Zoom, Teams, and other chat platforms felt a bit awkward, and now it is a primary form of communication. I also want to thank the Product (Carlos, Romain, and now Emmanuel!) Thank you, Alex! Hello Alex!

Hospitality 52

Hospitality Hotels Travel Events 52

ShepHyken

MAY 7, 2021

Know how live chat software could help you! . Live chat software is a messaging platform that allows customers to communicate with ser vice reps in real-time. Guide to personalizing digital CX with live chat software. Your live chat tool should build on this convenience and familiarity to offer a cons istent experience.

Customer Experience 67

Customer Experience E Commerce E-support Social Media 67