CSM Magazine

AUGUST 8, 2023

Voice of the Employee (VoE) is just as en vogue as Voice of the Customer (VoC). Give them permission to step outside of rigid rules, processes and scripts that dehumanise their participation. Ask agents what would make a positive difference to their working lives—don’t assume you know. Calabrio is a trusted ally to leading brands.

Engagement 52

Engagement Contact Center 2022 Customer Centricity 52

TechSee

APRIL 17, 2018

However, while AI has not yet become the answer to all our customer service challenges, the technology is moving forward at a rapid pace, and is en route to achieving the level of impact previously predicted. Human-bot collaboration – a timely, winning solution. Value driven by hybrid solutions.

Customer Service 95

Customer Service Call Center 2017 Interaction 95

SurveySparrow

JUNE 2, 2023

You’ve heard of (and possibly tried) personalization, automated sending, and tracking all those KPIs, but writing and sending the perfect cold email is like playing Jenga – one wrong move can bring the whole thing crashing down. billion users , email easily surpasses the user base of any other digital media channel.

2027 52

2027 Social Media B2B Automotive 52

Circular Edge

MAY 6, 2022

If you’re a business owner or finance leader, you likely already know the “what” of enterprise resource planning (ERP) software: It’s a unified database and set of applications that brings together financials, supply chain, human resources, customer service and other data and business processes. Financial Management.

Financial 52

Financial Document Retail Sales 52

John Paul

JULY 26, 2018

To stay relevant, concierge and customer loyalty companies must speed up the pace of innovation and adopt new strategies, while also striking the right balance between dedicated human interaction and digital automation. Modern technology is streamlining this process.

2018 45

2018 Technology Hospitality Hotels 45

Grade.us

MAY 28, 2019

The solution is comprehensive and intended for sophisticated agencies managing large marketing campaigns. Kissmetrics decided to pivot, changing from a Web analytics provider to a customer engagement automation, behavioral analytics, and email campaign automation provider. Here's a detailed slice of their platform in action.

2019 37

2019 Marketing Social Media Advertising 37