West Monroe

APRIL 17, 2024

Industry leaders recently ranked “building a stronger and more resilient workforce” among the top three investment priorities for 2024. Industry leaders recently ranked “building a stronger and more resilient workforce” among the top three investment priorities for 2024.

Leadership 59

Leadership Culture Competitive Advantage 2024 59

Magellan Solutions

SEPTEMBER 11, 2023

Do you find it challenging to optimize your resources and meet demand? AI scheduling tools can improve workforce efficiency by 20% to 30%! Finding your way through deadlines and unexpected changes is challenging. Let’s dive into the world of AI scheduling and see how it can help your business succeed !

Social Media 98

Social Media Healthcare Customer Satisfaction Transportation 98

CSM Magazine

JANUARY 17, 2024

Whether yours is a relatively large business or a multinational corporation, you fully understand the impact of video marketing. In this scenario, collaborating with a reliable, high quality Enterprise Video Platform can take your marketing strategy to the next level. A third type of format is Live Streaming or Live Video.

Communication 52

Communication 2023 Social Media Travel 52

Oracle

JULY 14, 2020

Below is a look at a few of these trends, including contactless consumer experiences, the ability for employees to “Work From Anywhere”, virtual engagements, and the acceleration of messaging as a channel. Popwallet helps marketers improve engagement of consumers within this mobile experience and measures their response.

Customer Experience 111

Customer Experience 2025 Consumers Wireless 111

SurveySensum

NOVEMBER 15, 2023

You’re making waves in the industry, but here’s the scoop – you recently lost three of your high-value customers. So, you launched a product feedback survey to identify pain points and improve your product. Let’s say you have a SaaS product that businesses use for project management. Ouch, right? Yes, there is!

Feedback 52

Feedback Brands User Experience Customer Satisfaction 52

BirdEye

FEBRUARY 23, 2024

Let’s dive into how mastering this vital skill can be a game-changer for your organization, leading it to new heights of success. Table of contents What is business communication? It bridges the gap between departments, fuels collaboration, and empowers individuals to achieve their full potential. These are: 1.

Communication 64

Communication Multi-Channel Culture Social Media 64

BirdEye

OCTOBER 27, 2023

Publish user-generated content (UGC) 10. Have gated content For a deeper dive into these strategies, read through our detailed blog. Table of contents What is customer acquisition? Understanding the nuances of this process is crucial to your customer acquisition strategy success. Why is customer acquisition important?

Social Media 59

Social Media Multi-Channel Advertising Customer Retention 59

One Millimeter Mindset

DECEMBER 5, 2018

Engaged employees are not necessarily relentlessly curious employees. Do you identify who the relentlessly curious employees are in your organization? In general, employee engagement focuses on the value of perceived, and measured, employee-centric experiences. When engaging with and serving customers? Perhaps you should.

Engagement 63

Engagement Culture Workshop Employee Experience 63

ChurnZero

JANUARY 25, 2024

Let’s explore the essential trends, specializations, and factors driving the evolution of CS skills in 2024, and consider how you can upskill yourself and your team to stay at the cutting edge. What skills will help CSMs and individual contributors stand out in 2024?

2024 52

2024 Customer Success 2023 Leadership 52

One Millimeter Mindset

DECEMBER 13, 2018

These 5 One Millimeter Mindset Collaborative Storytelling Blog posts are focused on helping you “see” your organization’s or association’s stories as vibrant testimonials of how you serve customers. Collaborative storytelling is the hallmark of humanity. Their focus is to make us think about the same things, differently.

Blog 68

Blog 2018 Workshop Customer Retention 68

CSM Magazine

FEBRUARY 10, 2023

In this article, we’ll look at how Gen Z employees can help you give your customers the best possible experience and how you can make sure they stay with your company. For companies looking to attract and retain customers, investing in Gen Z employees can provide an effective way to improve customer service.

Customer Service 52

Customer Service 2019 Customers Technology 52

West Monroe

JULY 24, 2023

Enjoy some of our favorite moments from the show and see how you can apply being digital in your own organization. What are your thoughts on AI and its impacts on the workforce – for both employees and employers? You must look past your current competitor set and industry peers and look towards the best of the best.

B2C 98

B2C Innovation Healthcare Roadmap 98

Playvox

FEBRUARY 23, 2022

Are your employees excited to come to work each and every day? Employee engagement is one of the most challenging aspects to master in the contact center. One proven way to motivate your team is to drive engagement with gamification. One proven way to motivate your team is to drive engagement with gamification.

Contact Center 73

Contact Center Engagement 2025 Fashion 73

One Millimeter Mindset

DECEMBER 10, 2018

These 5 little One Millimeter Mindset workplace collaboration blog posts wrap your brain around the notion that collaboration no longer is a “nice to have” soft skill. Workplace collaboration is a professional development and innovation strategy. The real-deal form of collaboration is about making hard calls.

2018 65

2018 Blog Workshop Innovation 65

One Millimeter Mindset

DECEMBER 12, 2018

Those of you who read my blog know that I work with organizations and associations like yours, who want to leverage a more profitable workforce to retain the customers and membership you work so hard to win. When pondering how to sustain your organization, moving forward, consider the content in this customer retention blog review.

Customer Retention 63

Customer Retention Blog 2018 Workshop 63

Bold360

MARCH 18, 2020

The world of customer experience (CX) is going to have to drastically reimagine how we engage with customers in this new reality. Make it easy for customers to find what they need without getting lost in deep FAQs. Many – if not most – schools have closed. The NBA and NHL have postponed indefinitely. What about my home food delivery?

Healthcare 59

Healthcare Contact Center Transportation Innovation 59

One Millimeter Mindset

NOVEMBER 12, 2018

We instinctively know that collaborative storytelling is profitable. Collaborative storytelling becomes profitable storytelling. Discover how my programs kick start a storytelling culture for your organization or association. Collaborative Storytelling fills the void. Click on this link to find out more.

Workshop 75

Workshop Customer Retention Events Culture 75

One Millimeter Mindset

AUGUST 1, 2018

Regardless of whether, or not, an organization hires others to create this content. Have I just moved you one millimeter beyond your current professional comfort level regarding sticking close to customers? Where are your organization’s hidden stories? Customer success storytelling leverages customer experiences.

Customer Success 50

Customer Success Customer Experience Workshop Customer Retention 50

Alida

AUGUST 12, 2016

Brands of all sizes around the globe are trying to engage Millennials and understand what motivates them and drives their attitudes and behaviors. Finally emerging from the shadows of Gen Xers, Millennials now make up the majority of the U.S. How can marketers best engage with millennials? How do I keep millennials engaged?

Customer Insights 189

Customer Insights Insights Engagement Marketing 189

SurveySensum

MARCH 4, 2024

Your company is going under a management shift. Recognizing its potential impact on your employee experience and productivity, they decide to launch an employee feedback survey, urging open and honest communication. Doesn’t this make anonymous employee feedback sound absolutely integral to an organization?

Feedback 52

Feedback Leadership Culture Communication 52

CSM Magazine

DECEMBER 15, 2022

Enhance and future-proof your customer service strategy with an effective Voice of the Customer (VoC) programme that captures, analyses, and reports on all customer feedback. At the same time, help transform your agents into brand guardians with the power to influence customer perceptions of your products and services.

2022 52

2022 Customer Journey 2019 Customers 52

SurveySparrow

DECEMBER 9, 2020

We already know about workforce culture and employee engagement, but somehow we forget to handle employee experience management. Employee experience helps to increase engagement, and high employee engagement means 2.5x Employee experience is probably one of the most ignored strategies to achieve business success.

Employee Experience 52

Employee Experience Net Promoter Score Culture Technology 52

SurveySparrow

JULY 31, 2023

Predictive modeling enables businesses to make proactive decisions and anticipate market changes. Decision-Making: Armed with the insights gained through AI-powered analysis, businesses can make informed decisions and devise effective strategies to meet consumer needs. Reports back this up. The best part?

Consumers 52

Consumers Marketing Social Media Innovation 52

One Millimeter Mindset

DECEMBER 3, 2018

When we sell to them, design for them, implement solutions or engage in customer service activities. While a signed deal, or a project to be implemented, is a great tactical way for us to make our numbers, the deal or project may be less than ideal. I know, I know. And, of course, yes! First, customers can tell us overstated stories.

Workshop 74

Workshop Blog Books Events 74

One Millimeter Mindset

NOVEMBER 19, 2018

Make good on what we say we are feeling. How can a collaborative customer retention strategy create more enduring – and endearing – customer experiences? Which makes customers feel that, in fact, there is no over-arching customer retention strategy in place. Here’s why. Do these sound familiar? Continuously.

Customer Retention 73

Customer Retention Innovation Workshop Social Media 73

ViiBE Blog

MAY 26, 2021

In times when information flows rapidly and trends change constantly, knowledge serves as one of the most important competitive differentiators in your company’s performance. Some work on inner employee collaboration and support, others track customer behaviour and improve issue resolution. What is a knowledge management tool?

Management 52

Management Document Presentation Information 52

Oracle

AUGUST 26, 2020

And while many will go back to the office when risks abate, a Gartner survey of CFOs and finance leaders found that 74% of organizations plan to keep some of their workforce remote post-pandemic—and they’re not alone. Examine and adjust your internal leadership style. Are they tailored to a remote workforce?

Exceptional Customer Service 99

Exceptional Customer Service Customer Service Leadership Culture 99

One Millimeter Mindset

FEBRUARY 13, 2019

Yet, like their business counterparts, state chapters of national associations can struggle to retain an actively engaged and growing membership. Is chapter leadership actively engaged in making each member welcome throughout each meeting? Planning your next corporate or association meeting? Take the next steps, here.

Workshop 63

Workshop Leadership 2019 Books 63

ViiBE Blog

JANUARY 19, 2022

ViiBE Blog Customer service challenges of remote work Anna Gorina January 19, 2022 Share this article Contents Share this article Contents Before 2020, only a few companies across the globe had remote work best practices in place where they were used to allowing team members to work from home for a certain period of time regularly.

Customer Service 52

Customer Service Net Promoter Score E-support 2021 52

SurveySparrow

SEPTEMBER 23, 2020

They don’t have job-satisfaction or feel engaged with their work. The employee experience concept is one of the most valuable concepts that focuses on employee engagement in the workforce. Organizations with enhanced employee experience and engagement earn 147% more per share. The reason? Sourcing and Recruiting.

Employee Experience 59

Employee Experience Customer Journey Mapping Feedback Culture 59

Doing CX Right

SEPTEMBER 13, 2020

What makes customers and employees loyal to brands? How brands make people feel directly impacts short and long-term success. It requires an engaged workforce and an executive champion at the top who reinforces the importance of customer experiences. Celebrate CX Day To Enhance Your Company Culture.

Social Media 72

Social Media Culture Customer Centricity Events 72

CSM Magazine

JULY 21, 2022

You didn’t have to make a call or walk to your colleague’s desk to communicate anymore. All you needed to do was type some letters on your keyboard, put together a message and send it. They work just like regular mobile messaging, but they’re purposefully for communicating with your workforce.

Communication 59

Communication Technology Information Reference 59

One Millimeter Mindset

NOVEMBER 21, 2018

Over time, having this strategy in your back pocket saves your sanity, as well as professional integrity. Otherwise, toxic customers walk all over you, your colleagues and your organization. No matter how well you honor your commitments to them. Instead, you stand tall in your expertise and integrity.

Workshop 70

Workshop Consulting Customer Retention Events 70

CXApp

AUGUST 21, 2018

Crafting an engaging employee experience (EX) must come first. EX revolves around building a community, just like you would for customers, only it’s geared toward your workforce instead. Once hired, is your average worker’s experience positive or negative? You want your personnel to trust in the company’s mission.

Customer Experience 40

Customer Experience Employee Experience Social Media Leadership 40

ViiBE Blog

AUGUST 2, 2021

Your CRM strategy is what defines the levels of your customers’ satisfaction and allows for lasting customer loyalty and sustainable customer retention. Your CRM strategy is what defines the levels of your customers’ satisfaction and allows for lasting customer loyalty and sustainable customer retention. Share on email.

Call Center 52

Call Center E Commerce E-support 2021 52

Think Customers

FEBRUARY 18, 2020

It has grown into something so much more—a collaborative and interactive application that is a key tool in any modern workplace’s arsenal. Organizations that want to meet the expectations of the millennial and Gen Z workforce need to understand the types of technology they prefer to use, both for personal and professional use.

Technology 52

Technology 2025 Automotive E-support 52

ClearAction

FEBRUARY 28, 2019

Customer Experience & Marketing Workforce of the Future Lynn Hunsaker. ” Marketing and customer experience workforce of the future must be holistic thinkers who can easily see the connections between disparate things and who can balance the big picture and details in their day-to-day job. .”

Customer Experience 61

Customer Experience Marketing Chief Customer Officer Customer Experience Professionals 61