SurveyGizmo

DECEMBER 21, 2022

Instead, let’s cut right to the chase: Retargeting the right customers at the right time and in the right place is the ultimate key to driving mobile customer engagement. Now, it might sound like common sense to say, “just retarget your customers to boost engagement,” but let’s break down what this actually means.

Customer Engagement 52

Customer Engagement Feedback Engagement Roadmap 52

CSM Practice

FEBRUARY 24, 2020

It is the job of the customer success team to maximize engagement with your technology or services in order to drive value for the customers. This can be done by tracking actionable customer usage metrics and using adoption analytics to shape the customer experience at different points in their life-cycle journey.

Metrics 52

Metrics 2014 Customer Success Measurement 52

CSM Practice

FEBRUARY 24, 2020

It is the job of the customer success team to maximize engagement with your technology or services in order to drive value for the customers. This can be done by tracking actionable customer usage metrics and using adoption analytics to shape the customer experience at different points in their life-cycle journey.

Metrics 52

Metrics 2014 Measurement Blog 52

Gainsight

JANUARY 6, 2023

According to the report, “Today, the most successful digitally powered B2B companies are built with a combination of product-led growth for acquisition and adoption, customer-led growth for expansion and retention, and community-led growth for advocacy and engagement. Benchmark: Product Roadmapping With Product Experience Data.

2023 52

2023 Roadmap Webinar Metrics 52

Customer Bliss

MARCH 16, 2018

On top of that, the purpose of the CCO is to be a change agent within the organization, which inevitably stimulates more engagement from the C-Suite and team leaders. Especially in the early stages, make suggestions for meetings and events that the CCO should present at, participate in, or be invited to.

Leadership 111

Leadership Engagement Chief Customer Officer Roadmap 111

Lithium

NOVEMBER 1, 2022

Khoros + SearchUnify Partnership Combining the power of Khoros’s enterprise-grade communities software and SearchUnify’s AI-driven enterprise search solution to increase community engagement, improve customer satisfaction, and further reduce support costs. Webinars & Events Some event areas are limited to Khoros customers only.

2022 52

2022 Roadmap ROI Social Media 52

Gainsight

JULY 10, 2023

If you’re looking to enhance your customer engagement model for scale while also optimizing your resources, the tips shared in our recent Grow and Tell webinar provide a strong start. By automating redundant tasks, CSMs can spend more time engaging with customers and identifying risks and expansion opportunities.

Webinar 52

Webinar Roadmap ROI Touchpoint 52

Retently

FEBRUARY 21, 2024

By pinpointing where your customers come from, you can streamline your efforts, enhance engagement, and grow your business. surveys provide actionable insights into the effectiveness of marketing strategies and boost engagement by truly valuing the voice of the customer. Key Takeaways “How Did You Hear About Us?”

Social Media 78

Social Media Advertising Events Insights 78

Lithium

JULY 7, 2021

We are proud to announce Khoros has launched two new podcasts: CX Confessions: The Customer Experience Show , a thought leadership podcast on CX featuring C-suite executives, and Titans of Customer Engagement , a podcast highlighting tactical, digital engagement best practices and strategies with Khoros customers.

2021 52

2021 Roadmap Webinar Leadership 52

Lithium

MAY 3, 2022

Join us as the Khoros product team shares recent innovations to the Khoros platform and walks through upcoming releases on our roadmap. A full recording will be available after the event. Twitter ads and metrics can be viewed and filtered in the calendar, as well as in dashboards, data exports and custom metrics.

Multi-Channel 52

Multi-Channel Webinar Social Media Roadmap 52

Gainsight

APRIL 30, 2019

As a product manager, metrics affect every move you make. Product analytics provide the insight necessary to evaluate your last roadmap planning session and make informed decisions going forward. General business metrics are important as well, so you can tie your activities back to overall company goals. READ THE GUIDE.

Metrics 65

Metrics Net Promoter Score Management NPS 65

Lithium

AUGUST 3, 2021

Khoros Engage has it all – dynamic general sessions, thought-provoking breakout discussions, practical tips, and virtual networking. ?We Khoros | Twitter Ads Discovery Program We are looking to get your feedback early in the process to ensure that we're building features with your use cases, goals, workflows, and success metrics in mind.

2021 52

2021 Webinar Events Download 52

NetBase

OCTOBER 12, 2018

Which metrics matter most as you strive to change that statistic? We talked about 11 social media metrics worth mastering in a recent Adweek webinar. Engagement. These are all aspects of Engagement you can measure – but you need a bit of help from our next metric to really get down to what’s driving the conversation.

Social Media 49

Social Media Metrics Webinar Airlines 49

Experience Investigators by 360Connext

AUGUST 22, 2023

At the company level, review metrics like customer retention or renewal rates, referral rates, and digital analytics like website conversions. At the customer level, consider data like purchase history, issues or tickets submitted, referrals made, and attendance or participation in your events and training.

Customer Experience 143

Customer Experience Feedback Customers Customer Centricity 143

Lithium

DECEMBER 6, 2022

Event recap: Forrester CX NA Conference 2022 Recapping the emerging trends in one event shows the level of care and understanding Khoros strives to deliver to our customers and, by extension, your current and future customers. Ad Saves and Ad Video Plays have been added to Analytics Ad Metrics. Publishing. Upcoming.

2022 52

2022 Social Media 2023 Roadmap 52

Thematic

APRIL 17, 2019

How to Use Insights To Drive Product Roadmap. Alyona: So what was your approach for taking insights from all these sources and using them to drive the product roadmap? As you start to build out your product roadmap, the team asks themselves: What are we hearing all of the time? So, started going to events. I met people.

Roadmap 54

Roadmap Customer Insights Insights Definition 54

Thematic

APRIL 17, 2019

Using Insights From Quantitative And Qualitative Data To Drive Product Roadmaps. Alyona: So what was your approach for taking insights from all these sources and using them to drive the product roadmap? As you start to build out your product roadmap, the team asks themselves: What are we hearing all of the time? Alyona: Awesome.

Roadmap 63

Roadmap Insights User Experience Definition 63

Pointillist

SEPTEMBER 26, 2018

But the majority are still not able to show how the customer experience metrics they collect directly impact business performance or how they are using them to improve customer experience. Take Direct Action Based on Your Customer Experience Metrics. b) Input for Product Development. Release a beta version and track the NPS for it.

Metrics 65

Metrics Net Promoter Score Customer Experience NPS 65

Lithium

JUNE 2, 2021

Whether you’re a B2B or B2C brand, the global pandemic accelerated the need to be digital-first, and we’re proud to have helped over 2,000 of the world’s most successful brands make that transition with our award-winning customer engagement platform. Webinars & Events. Khoros Roadmap Webinar Tuesday, June 8 • Register today!

2021 52

2021 Roadmap Webinar B2C 52

Gainsight

FEBRUARY 21, 2020

Before your next roadmap planning meeting, make sure you’re not making any of the following product experience mistakes and make fixing them a priority. Mistake #1: You’re not using in-app engagements. In-app engagements cut through the noise and are incredibly useful for delivering the right information at the right time.

Roadmap 89

Roadmap Demo Feedback Engagement 89

Gainsight

NOVEMBER 15, 2023

Kicking off the keynote, Nick Mehta, CEO, Gainsight, opened the event on a note of gratitude for our incredible global Pulse community, illustrating a sentiment of solidarity for our shared challenges and successes. We have two exciting features on the roadmap, and three powerful Gen AI features that are available today. It’s amazing.

2023 52

2023 Customer Success Roadmap B2C 52

Lithium

MAY 4, 2021

The event for digital leaders is back! Khoros Engage has it all – dynamic general sessions, thought-provoking breakout discussions, practical tips, and virtual networking. Khoros Engage has it all – dynamic general sessions, thought-provoking breakout discussions, practical tips, and virtual networking. Webinars & Events.

2021 52

2021 Webinar Events Social Media 52

ChurnZero

JUNE 15, 2023

It can be difficult to justify why implementing a JavaScript snippet, for example, should take precedence over the product roadmap. Tactically speaking, the most common mistake I see is organizations lacking the appropriate unique identifiers on usage events. How many usage events should Customer Success teams track in their product?

Events 96

Events Customer Success Insights Roadmap 96

Gainsight

MARCH 21, 2023

CS Advisor and Fractional CCO at Growth Molecules, Sonia Leighton, CCO at Arbor Education, and Adam Joseph, RVP of CS EMEA at Gainsight for leading an insightful and engaging conversation. If you missed it, fear not—here are my key takeaways from this incredible event.

ROI 52

ROI 2023 Roadmap Metrics 52

SurveySparrow

SEPTEMBER 25, 2023

From the initial touchpoint to post-purchase engagement, each step provides an opportunity to create positive experiences and build lasting relationships. It’s a detailed, step-by-step illustration of the customer’s interactions with a brand, from the initial contact to post-purchase engagement. What is Customer Experience?

Customer Journey 52

Customer Journey Customer Journey Mapping Customer Experience Social Media 52

Centercode

DECEMBER 22, 2020

Between all the ebooks, reports, webinars, virtual events, and articles we’ve put out in 2020, here are the pieces we think did the best job of helping testing pros succeed in four key areas: increasing efficiency, engaging testers, adapting to changes, and learning from industry leaders. Engaging Testers.

2020 75

2020 2021 Webinar ROI 75

Retently

MARCH 5, 2024

Crafting Perfect “Thank You for Your Feedback” Responses Hence, the core of engaging with customer feedback is not simply to hear what they have to say but also to show appreciation. Using our tips as a roadmap, you can fine-tune your interactions to ensure they’re effective and resonate well with your clients.

Feedback 155

Feedback Social Media Customer Satisfaction Loyalty 155

BirdEye

APRIL 25, 2023

It’s a roadmap that outlines your goals, target audience, which social media platforms to use, what kind of social content to create, and how to measure success. Analyze your posts’ engagement rates, click-through rates, and reach to identify the content that resonates with your audience.

Social Media 93

Social Media Measurement Metrics Brands 93

SurveySensum

FEBRUARY 20, 2024

Here’s a roadmap to help you get there: Gather Feedback : Gather feedback on a regular basis from your customers on different aspects of your business, but don’t limit yourself to traditional CSAT or NPS surveys. Engage in Dialogue : Don’t just collect feedback passively, engage in meaningful dialogue with your customers.

Customer Satisfaction 52

Customer Satisfaction Touchpoint Social Media Customer Centricity 52

SurveySensum

FEBRUARY 20, 2024

Here’s a roadmap to help you get there: Gather Feedback : Gather feedback on a regular basis from your customers on different aspects of your business, but don’t limit yourself to traditional CSAT or NPS surveys. Engage in Dialogue : Don’t just collect feedback passively, engage in meaningful dialogue with your customers.

Customer Satisfaction 52

Customer Satisfaction Touchpoint Social Media Customer Centricity 52

West Monroe

NOVEMBER 2, 2022

These shifts in market conditions place a higher burden on private equity firms and companies engaging in the sell-side process to prepare their assets for sale in the face of more meticulous buy-side due diligence processes—especially as more buyers use diligence to not just evaluate risk but to also identify value creation opportunities.

Roadmap 52

Roadmap Innovation Financial 2022 52

Think Customers

JUNE 29, 2022

Many companies are struggling to sustain growth and momentum without a clear customer and employee roadmap. And belonging is an important metric for [culture and] performance.”. The event, held in Nashville, also served as a celebration of Forrester’s Principal Analyst and CX guru Harley Manning , who announced his retirement.

Culture 59

Culture Roadmap Consumers Events 59

Lumoa

JANUARY 19, 2023

It helps organizations create a roadmap for future development and determine what changes need to be made in order to reach those objectives. Also, their understanding and engagement in the company’s customer experience strategy is vital to its success.

Customer Experience 94

Customer Experience Net Promoter Score Metrics NPS 94

GetFeedback

FEBRUARY 18, 2019

Net Promoter Score (NPS) is a method to assess customer loyalty , and many businesses today consider it to be an important metric. By engaging your customers in conversations that will help boost their satisfaction and loyalty, it will ultimately lead to more referrals, renewals, and revenue. The NPS Detractor .

NPS 199

NPS Net Promoter Score Reference Feedback 199

Totango

SEPTEMBER 3, 2021

According to the responses, the number one challenge was engaging customers (37%), followed by creating a success plan (33%) and pulling relevant data (29%). Engaging Customers in a QBR . It’s important to segment customers to deliver more personalized experiences and offers to keep them engaged on a day-to-day basis.

Roadmap 96

Roadmap Customer Success Metrics Engagement 96

ChurnZero

JULY 2, 2020

What processes should be put in place to drive customer engagement and adoption. If a metric feels beyond their grasp and like something they can’t directly influence, then people become less and less invested in trying to do something about it. A: [Robin]: Customer engagement data should play a big role in health scoring.

Customer Centricity 98

Customer Centricity Chief Customer Officer Webinar Sports 98

Gainsight

JULY 5, 2022

Every journey begins with a roadmap, and every business motion starts with a strategy. Their purpose is to align the business goals with strategic CS goals and create a roadmap to make those outcomes possible. Their purpose is to align the business goals with strategic CS goals and create a roadmap to make those outcomes possible.

Roadmap 59

Roadmap Return on Investment Customer Journey Customer Success 59