CSM Magazine

JUNE 20, 2023

But when it comes to maximizing ROI, it should be at the top of your list. Digital marketing Return on Investment (ROI) is the measure of the effectiveness of marketing campaigns and strategies in generating profit. Moreover, ROI is a metric used to calculate the financial gain or loss from an investment.

ROI 52

ROI Customer Service Marketing Social Media 52

Alida

JANUARY 16, 2018

Adopting a relationship-based approach to customer intelligence gathering delivers substantial value and ROI. . In The Total Economic Impact of Vision Critical , Forrester provides a framework for measuring the potential business impact of using an insight community in the Vision Critical platform. For example: 10.

ROI 100

ROI Webinar Customer Centricity Download 100

Gainsight

FEBRUARY 22, 2024

From onboarding to adoption, ideation, and support, communities now offer a comprehensive destination for customers to connect, learn, and engage with peers. With B2B communities maturing, there’s a growing emphasis on measuring the ROI of community programs and expanding their scope to address broader business objectives.

2024 52

2024 Management 2023 ROI 52

Totango

AUGUST 8, 2021

We recommend six best practices for using customer information to improve engagement with your software product and increase the likelihood of customer renewal : Establish Goals and Milestones. The first step in building strong SaaS customer engagement is understanding the current customer experience. Offer Relevant Communications.

Customer Engagement 118

Customer Engagement Customer Success Engagement Customer Journey 118

Gainsight

JULY 10, 2023

If you’re looking to enhance your customer engagement model for scale while also optimizing your resources, the tips shared in our recent Grow and Tell webinar provide a strong start. The ROI of Digital CS At AuditBoard, an investment has been made in dedicated operations that are focused on driving digital scale experiences.

Webinar 52

Webinar Roadmap ROI Touchpoint 52

Totango

SEPTEMBER 22, 2020

Just as resource companies have boosted yields and increased prospect success rates through the adoption of increasingly accurate scientific measurements, striking gold in customer success has become a product of data and observation. The first step in building strong customer engagement is understanding the current customer experience.

Customer Engagement 96

Customer Engagement Engagement Customer Journey Customer Success 96

Gainsight

MARCH 12, 2024

These questions, plus more, were answered by Riccardo Composto, Senior Director of Customer Success at Sitecore , during our recent webinar, Transforming CS Into a Lead Gen Powerhouse. Proving the ROI of CS When it comes to proving the ROI of Customer Success to your executive board, it’s all about the money.

Customer Success 52

Customer Success ROI Webinar Metrics 52

GetFeedback

JULY 19, 2019

Communicate how you will measure success. To know what to measure, it’s important to understand the actual customer. There is no perfect formula for what to measure in a VoC program. Here are the three key ingredients: Consistency: Measuring anything consistently is better than no measurements at all.

Net Promoter Score 230

Net Promoter Score NPS Customer Journey Mapping Feedback 230

InMoment XI

DECEMBER 30, 2021

It’s fair to say that we all learned a few crucial lessons within the past year(s) about the shift in customer expectations and needs—and we’ve strived to put our learnings into a few CX strategy webinars. From an employee side, are you doing something beyond your classic employee engagement study. What are you doing with it?

Webinar 493

Webinar Metrics Touchpoint Customer Journey 493

Help Scout

DECEMBER 5, 2018

Calculating the return on investment (ROI) of a new tool can be tricky. This is an especially perplexing question for customer support teams, where measuring the impact of our actions on business metrics has always been a difficult exercise. How do you measure your investment in software for help desks?

ROI 40

ROI Return on Investment Customers Fashion 40

Experience Investigators by 360Connext

OCTOBER 2, 2014

Whether by your customers or from within your organization, the value of customer experience can be measured in so many ways. Empowered and engaged employees translates into lower turnover, better performance and increased profitability. What’s the value of customer experience? It’s an interesting question. Online events.

Customer Experience 297

Customer Experience 2012 2013 2014 297

Lithium

JUNE 27, 2022

It’s possible that it’s been a recent challenge to understand how your brand could fit into this social engagement circus. Now the question has become, how do we keep up, and what makes TikTok analytics different from the “older” and more “traditional” forms of social engagement? A high view count no longer ensures positive engagement.

Engagement 52

Engagement Social Media Metrics 2012 52

Lithium

NOVEMBER 1, 2022

Khoros + SearchUnify Partnership Combining the power of Khoros’s enterprise-grade communities software and SearchUnify’s AI-driven enterprise search solution to increase community engagement, improve customer satisfaction, and further reduce support costs. Are you there ROI? Are you There ROI?

2022 52

2022 Roadmap ROI Social Media 52

Gainsight

MARCH 9, 2022

Instead, they use digital-first tools and strategies: One-to-many approach: Assisting customers via email, in-app notifications and guides, webinars, videos, and knowledge base content. To succeed with digital-led customer success, it is no longer enough to use metrics only to measure the final results. Engagement.

Metrics 105

Metrics Customer Journey Net Promoter Score NPS 105

Alida

JUNE 15, 2018

In a recent webinar , Marcus shared his thoughts on elevating the role of UX teams and the biggest trends shaping the industry. Build empathy—by engaging with your customers. To show value and ROI, you need to speak the language of business, and that means we got to start talking about metrics” Marcus said. Do your research.

User Experience 166

User Experience Webinar Workshop ROI 166

Gainsight

MARCH 21, 2023

CS Advisor and Fractional CCO at Growth Molecules, Sonia Leighton, CCO at Arbor Education, and Adam Joseph, RVP of CS EMEA at Gainsight for leading an insightful and engaging conversation. The only way to measure success is to have a clear metric for success. The post Key Takeaways from our Customer E.R.A.S.

ROI 52

ROI 2023 Roadmap Metrics 52

Playvox

MARCH 1, 2022

As one of our recent webinar presenters put it, “No matter how big the meal, I’ll still be hungry tomorrow.” The best contact center learning management systems enable multimedia eLearning, which means agents can learn skills from: Videos eBooks Webinars Podcasts Slide decks Articles Livestream instructor-led training.

Contact Center 83

Contact Center Call Center Webinar ROI 83

Innovative CX

MARCH 24, 2023

In the latest “National Customer Rage Survey”, conducted by the Customer Care Measurement and Consulting organization, a whopping 74% of consumers said they had experienced a product or service problem in the past year, up from 66% in 2020. Engage your customers by talking with them not surveying them. Admit there are problems.

Customer Service 52

Customer Service Webinar 2020 Roadmap 52

BirdEye

FEBRUARY 21, 2023

Twitter Twitter is fast-paced and offers a lot of opportunities for real-time engagement. Instagram Stories and Instagram Live provide businesses with additional opportunities to increase engagement and connect with potential customers. Plus, learn about LinkedIn marketing hacks to grow your business.

Social Media 98

Social Media Management Multi-Channel ROI 98

Beyond Philosophy

JANUARY 12, 2015

A Customer Experience is a blend of an organization’s rational performance, the senses stimulated and the emotions evoked and intuitively measured against Customer expectations across all moments of contact. If you want to hear me talk about the new book please join me on a webinar , which will also give a discount on the purchase.

2015 163

2015 Customer Experience CEM Webinar 163

Think Customers

AUGUST 30, 2021

In-person meetings have nearly disappeared, replaced by Zoom meetings, webinars, virtual trade shows, online wine tastings, and cooking demonstrations. Today’s sellers need deeper, faster, more personalized data and insight, as well as the right tools to foster engagement and relationship building. It’s a tough balance.

B2B 59

B2B Sales 2021 ROI 59

BirdEye

MARCH 17, 2023

By monitoring conversations on social media, companies can identify opportunities to engage with potential customers and get real-time feedback about their products or services. Social monitoring keeps brands engaged with their audience while they obtain insights that allow them to deliver better service and experiences.

Social Media 98

Social Media Feedback Insights Brands 98

Totango

AUGUST 21, 2020

Below we’ve captured our panelists’ answers to the engaging questions asked and submitted by the audience. SC: The processes established for harmonized customer engagement changed and were defined over time, the technology is an enabler to that. Q: How did you figure out when/how to engage with customers?

Innovation 115

Innovation Customer Success NPS Reference 115

Lumoa

APRIL 21, 2022

It was the most “liked” question during our recent webinar – “Using Insights to Hear Your Customers, Engage Your Employees, and Improve Your Profits”. However, there is some really positive news coming out of the webinar I mentioned before. And it is a question that customer support professionals ask me most often.

Banking 83

Banking Customer Satisfaction Webinar Insights 83

Uniphore

JUNE 21, 2021

Automating the right processes can pay huge dividends — from error reduction to shorter call times — creating a measurably better customer experience (CX) and employee experience (EX). A faster ROI. Obtain stakeholder buy-in The best RPA implementation is a collaborative engagement between the business and IT sides of your company.

Contact Center 59

Contact Center Document Webinar Call Center 59

SurveySparrow

AUGUST 13, 2020

Then let me break this to you for every $1 spent email will give you a $44 ROI. Email for re-engagement after some time of non-activity. According to DMA’s Report, 77% of email ROI comes from triggered and segmented campaigns. Measure Your Results. You can measure the success of your email by following these points.

ROI 95

ROI Measurement Marketing 2024 95

BirdEye

MARCH 29, 2024

Utilizing these networks can significantly enhance your marketing ROI by targeting a more relevant audience. ActiveRain This is one of the largest networks for real estate professionals, offering a platform to share knowledge, connect with peers, and engage in discussions. Watch the Free Demo Now.

Social Media 57

Social Media Sales Advertising Connections 57

Strativity

OCTOBER 16, 2017

Customer experience transformations can produce benefits such as more loyal and satisfied customers; improved sales, marketing, and service capabilities; and increased employee engagement. But, oftentimes, firms struggle to forecast and measure the true economic value of such programs. Sample CX ROI Discounted Cash Flow Chart.

Return on Investment 45

Return on Investment ROI Customer Experience Financial 45

Strativity

OCTOBER 16, 2017

Customer experience transformations can produce benefits such as more loyal and satisfied customers; improved sales, marketing, and service capabilities; and increased employee engagement. But, oftentimes, firms struggle to forecast and measure the true economic value of such programs. Sample CX ROI Discounted Cash Flow Chart.

Return on Investment 40

Return on Investment ROI Customer Experience Financial 40

NICE inContact

OCTOBER 17, 2019

Businesses make investments to improve all touch points across the customer journey to ensure that each one of those customers has an exceptional experience when it comes to engaging with the brand. Like their private sector peers, the front line for engagement with government agencies lies in the contact center.

Contact Center 48

Contact Center Return on Investment E-support Government 48

SurveySparrow

APRIL 11, 2021

The nurture marketing definition says- “Marketing by constantly engaging with the clients” It is considered to be an extremely effective strategy if you want to convert your leads into customers. . Have they attended any webinars or demos? Organize a webinar where you share valuable information with your target market.

Social Media 98

Social Media Metrics Webinar Demo 98

ChurnZero

JULY 9, 2020

Spread Wisdom With Webinars. Webinars are often thought of for top-of-funnel lead generation and nurture, but they can be just as effective for customer marketing. For tactical-oriented webinars that show how to use functionality, measuring their impact is rather straightforward with product usage data.

Marketing 64

Marketing Webinar Reference Events 64

Alida

DECEMBER 22, 2016

How smart brands measure customer intelligence ROI. This new era in social sharing means companies must find ways to engage more authentically with the public—even if it means being less polished than they’re used to. More data, however, isn’t necessarily the only path to higher marketing ROI. RELATED RESOURCES.

2017 0

2017 E Commerce 2016 Social Media 0

CustomerSuccessBox

APRIL 6, 2022

While these procedures are necessary, they might make the customer engagement process feel sterile and “formulaic” because it is based on a formula. Customizing Customer Engagement, Conversation, and Collaboration. Personalizing consumer engagement, dialogue, and collaboration.

Customer Success 52

Customer Success Customers Innovation ROI 52

BirdEye

FEBRUARY 13, 2024

Include engaging visuals like photos and videos that showcase your office and team. Harness the power of social media: A social media marketing strategy for chiropractors includes regular posting of engaging content on platforms like Facebook and Instagram to build a community and increase brand awareness. See Pricing FREE DEMO 4.

Marketing 57

Marketing Social Media Healthcare Multi-Channel 57

ChurnZero

JANUARY 4, 2024

Customer success teams will be expected to take on expanded commercial responsibilities that enable them to measurably contribute to top-line revenue growth, predicts Hello CCO CEO and The Chief Customer Officer Playbook author Rod Cherkas. Start with simple self-paced courses, in-product guidance, and live online webinars and workshops.”

2024 52

2024 Customer Success Chief Customer Officer 2023 52

Wootric

DECEMBER 21, 2018

Honorable Mention: The Easiest Way to Improve Onboarding: Measure Customer Effort. To all the customer experience professionals who have read our blog and engaged with us this year, thank you for championing customers’ voices and experiences in your organizations. Is it time for you to hire one?

Net Promoter Score 56

Net Promoter Score 2018 Blog Article 56