Help Scout

DECEMBER 5, 2018

If you’re thinking about investing in customer support software, you’re probably wondering if the cost will pay off. Calculating the return on investment (ROI) of a new tool can be tricky. It’s worth noting that if a help desk cuts costs but drives customers away through lower quality, you’ll see decreasing ROI.).

ROI 40

ROI Return on Investment Customers Fashion 40

BirdEye

FEBRUARY 21, 2023

Twitter Twitter is fast-paced and offers a lot of opportunities for real-time engagement. Instagram Stories and Instagram Live provide businesses with additional opportunities to increase engagement and connect with potential customers. Plus, learn about LinkedIn marketing hacks to grow your business.

Social Media 98

Social Media Management Multi-Channel ROI 98

NICE inContact

OCTOBER 17, 2019

Businesses make investments to improve all touch points across the customer journey to ensure that each one of those customers has an exceptional experience when it comes to engaging with the brand. Like their private sector peers, the front line for engagement with government agencies lies in the contact center.

Contact Center 48

Contact Center Return on Investment E-support Government 48

Confirmit

OCTOBER 18, 2018

Confirmit enables organizations to develop and implement Voice of the Customer, Employee Engagement and Market Research programs that deliver insight and drive business change. Every business’ VoC nirvana is generating a true and measurable return on investment (ROI) from their VoC program. Learn More. Learn More.

Customer Retention 45

Customer Retention Multi-Channel Net Promoter Score Return on Investment 45

ChurnZero

MARCH 11, 2020

Didn’t realize ROI. A note on “Didn’t realize ROI”. If a customer tells you they have a cost issue it’s because they didn’t recognize appropriate ROI. I now classify these cases as either Didn’t realize ROI (generically) or Lack of adoption. . Digging deeper to categorize churn. Product fit.

ROI 52

ROI Customer Journey Mapping Webinar Return on Investment 52

Gainsight

MARCH 21, 2019

Number One: No return on investment—no return at renewal. We think about it like this: On the two-by-two, the x-axis is outcomes, or you could call it ROI or business value realization—is the customer achieving their desired outcome with your product or service? Define ROI goals. Are they happy with your company?

ROI 78

ROI Webinar Return on Investment Customers 78

BirdEye

MARCH 24, 2023

It can also help an organization identify the products and markets with a better return on investment and identify which deals to go after first. Offers help prospects feel engaged and inspired by their interaction with your product or service. Studies estimate that 90% of startups fail, with 10% failing in the first year.

2023 98

2023 Return on Investment Social Media Sales 98

ChurnZero

MARCH 24, 2020

Forming parallels relationships makes it easier to keep your buyer engaged post-sale, through creating distinct spaces for strategic conversations vs. in-the weeds meetings, for trouble-shooting and the like. . . Reason #2: Keep the buyer engaged. Upcoming Webinar: Unpacking the Power of the Executive Business Review.

Webinar 60

Webinar Return on Investment Customer Success Customers 60

Second to None

MAY 8, 2018

Although every campaign is different, email marketing campaigns deliver an average return on investment of 4400% for every dollar spent. No other marketing tactic comes close to matching this ROI. Customers who remain engaged with your brand at this stage are typically ready to make a purchase.

Customer Journey 59

Customer Journey Brands Marketing Return on Investment 59

SmartKarrot

APRIL 15, 2022

Apply here: [link] Role: Director, Customer Success Location: Remote, Los Angeles, CA, US Organization: Limeade As a Director of Customer Success, you will lead and manage a team of remote SAEs focused on enterprise customers while maintaining high levels of employee engagement, customer satisfaction, revenue retention and growth.

Customer Success 19

Customer Success Return on Investment Webinar Leadership 19

Stella Connect

MAY 11, 2017

There’s input (investment) and output (ROI + waste). Your job is to create a sustainable power source with near 100% efficiency (high ROI, minimal waste). By that I mean immediately, right on the front line—where service teams are actively engaging customers. Talk about a return on investment.

Voice of Customer 40

Voice of Customer Contact Center Return on Investment ROI 40

BirdEye

MAY 11, 2023

Leverage content marketing If you’re a mortgage broker looking to generate leads, it may be interesting to know that 44% of consumers typically consume three to five pieces of content before engaging with your business offerings. Return on investment (ROI) Return on investment (ROI) denotes the value an investment provides.

2023 98

2023 Social Media Webinar Return on Investment 98

SurveySparrow

APRIL 23, 2023

By targeting prospects more likely to become customers, you can allocate your resources more effectively, resulting in a better return on investment (ROI). Using lead magnets, such as free ebooks or webinars, can help entice people to provide their email addresses.

B2B 52

B2B Marketing Social Media Advertising 52

ChurnZero

JUNE 27, 2023

Objective internal: Product usage, degree of utilization, engagement with high-value features, support tickets and service level agreement (SLA) concerns. Subjective internal: Results of periodic business reviews, Customer Success Manager (CSM) sentiment, engagement and responsiveness, customer fit within the ideal customer profile (ICP).

Customer Success 52

Customer Success Customer Journey Mapping Net Promoter Score Customer Journey 52

CSM Magazine

NOVEMBER 8, 2019

A CRM project requires a focus on technology, people and processes; only when all three are in harmony will you truly maximise your ROI.”. US companies found it even more difficult: 85% of them couldn’t accurately calculate their ROI. A webinar to discuss the findings of the report will take place at 11am on November 21st, 2019.

2019 45

2019 ROI Return on Investment Customer Relationship Management 45

Magellan Solutions

NOVEMBER 10, 2023

Try several forms, such as webinars, property tours with interactive experiences, and infographics, to see which ones your audience responds to the most. Email Marketing Email marketing is integral to real estate marketing since it requires constructing a personalized and well-structured email to increase customer engagement.

Marketing 52

Marketing Return on Investment ROI Social Media 52

Alliance by IFS

JANUARY 30, 2017

Jeanine Sterling, Industry Director, Mobile and Wireless Communications at Frost & Sullivan, and Deb Geiger, VP Global Marketing at Astea International, discussed the challenges of meeting the needs of these mobile-enabled consumers in a recent webinar, “ Is Your Service Organization Ready for the Connected Customer ?”. Cost savings.

Connections 22

Connections Competitive Advantage Wireless Return on Investment 22

Alida

NOVEMBER 8, 2017

Enjoying how you engage with a person or company is what drives you to maintain that relationship. Kelly will host the four-part webinar series , The big payoff: Realizing the ROI of customer relationships. Register to learn how customer-centric brands are achieving return on investment for customer relationships.

Chief Customer Officer 50

Chief Customer Officer Customer Centricity Workshop Leadership 50

Magellan Solutions

FEBRUARY 24, 2022

A tried and true way to keep your firm’s cash flow steady is to keep a steady ROI. Webinars. $ Find out how having lead generation services that produce high-quality, engaged leads that are accurate and likely to turn into sales can help your business grow and make more money. How Much Do Companies Pay For Leads?

Social Media 40

Social Media B2B B2C Sales 40

Pointillist

JULY 25, 2018

Ideally, they should be able to identify relevant questions about customer journeys and how engagement may enhance them. and delivers meaningful ROI. Training is most successful when conducted in-person but if that is not an option, a live webinar would work too.

Customer Journey 43

Customer Journey Events Metrics Government 43

eGain Blogs

MAY 18, 2022

We teamed up with GovExec , a digital publication for government-related news dedicated to informing government leaders of developments that benefit the sector’s performance, to discuss this very important topic as part of a webinar. Digital citizen engagement is a reality. Citizen experience (à la customer experience). Thank you.

Government 90

Government 2021 ROI Insurance 90

CustomerSuccessBox

NOVEMBER 24, 2021

ROI of Customer Value. Yet, many Customer Success Managers find it difficult to calculate the ROI (return on investment) of Customer Value. Calculating the ROI requires a consistent method to quantify the value delivered in terms of how much money your solution helped your customers make or save.

ROI 52

ROI Poor Customer Service Social Media Net Promoter Score 52

Confirmit

MAY 29, 2018

We recommend you follow the 5 stages below to ensure your VoC program delivers the insight you need to build strong customer experiences, create competitive advantage and generate ROI. In order to collect the right feedback at the right time from your customers, you need to make sure you do so in the channel your customers want to engage in.

Multi-Channel 40

Multi-Channel Customer Journey Mapping White Paper Competitive Advantage 40

Thematic

NOVEMBER 13, 2018

With VOC programs, organizations are able to make highly-informed strategic decisions that contribute to a positive return on investment and ultimately an improved customer experience. This section is courtesy of our webinar with Lynn Hunsaker. Demonstrate strategic ROI for customer experience value.

Voice of Customer 101

Voice of Customer Net Promoter Score ROI NPS 101