Experience Investigators by 360Connext

AUGUST 22, 2023

Usually, this means they collect all sorts of customer insights through surveys and user reviews to better understand their experience. They empower their entire company to act on those insights and then seek to understand their customers all over again. They might even proclaim to put customers first or be customer-centric.

Customer Experience 143

Customer Experience Feedback Customers Customer Centricity 143

Gainsight

JANUARY 6, 2023

Benchmark: Product Roadmapping With Product Experience Data. Using Product Analytics to Drive Product Roadmaps. Three Business Efficiency Metrics Every Product Manager Must Know. The Importance of a Data-Driven Product Roadmap. Five Tracking Measurements to Help Build a Better Data-Driven Product Roadmap.

2023 52

2023 Roadmap Webinar Metrics 52

Lithium

NOVEMBER 1, 2022

Podcast] Diversifying Metrics and the Rise of the Conversation Curator Our guest is none other than Legendary Khoros Titan, Claudius Henrichs, Head of Community at Dataiku brings a wealth of knowledge around how closely related the learning experience, and the community experiences are. They can also create significant value.

2022 52

2022 Roadmap ROI Social Media 52

Retently

FEBRUARY 21, 2024

surveys provide actionable insights into the effectiveness of marketing strategies and boost engagement by truly valuing the voice of the customer. Understanding your marketing channels Having a clear understanding of your marketing channels is like having a roadmap to guide your marketing efforts. How Did You Hear About Us?”

Social Media 78

Social Media Advertising Events Insights 78

Gainsight

JULY 10, 2023

By sharing insights, data, and customer feedback, digital scale programs can minimize the risk of overwhelming customers with redundant information. These efforts have a direct impact on revenue, particularly since your Digital CS Ops program can track clear metrics such as correlating webinar participation with revenue expansion.

Webinar 52

Webinar Roadmap ROI Touchpoint 52

Lithium

JULY 7, 2021

The podcasts will share the stories from leaders building exceptional customer experiences and connect listeners with peers and expert insight to help them create customers for life. Updates to LinkedIn Metrics Updates to LinkedIn metrics in the Marketing platform will create more consistency with native analytics.

2021 52

2021 Roadmap Webinar Leadership 52

Lithium

AUGUST 3, 2021

Khoros | Twitter Ads Discovery Program We are looking to get your feedback early in the process to ensure that we're building features with your use cases, goals, workflows, and success metrics in mind. Sign up now Influence our roadmap. Webinars & Events Some event areas are limited to Khoros customers only.

2021 52

2021 Webinar Events Download 52

Pointillist

SEPTEMBER 26, 2018

But the majority are still not able to show how the customer experience metrics they collect directly impact business performance or how they are using them to improve customer experience. Take Direct Action Based on Your Customer Experience Metrics. b) Input for Product Development. Release a beta version and track the NPS for it.

Metrics 65

Metrics Net Promoter Score Customer Experience NPS 65

Gainsight

APRIL 30, 2019

As a product manager, metrics affect every move you make. Product analytics provide the insight necessary to evaluate your last roadmap planning session and make informed decisions going forward. General business metrics are important as well, so you can tie your activities back to overall company goals. READ THE GUIDE.

Metrics 65

Metrics Net Promoter Score Management NPS 65

Lithium

MAY 3, 2022

Join us as the Khoros product team shares recent innovations to the Khoros platform and walks through upcoming releases on our roadmap. A full recording will be available after the event. Twitter ads and metrics can be viewed and filtered in the calendar, as well as in dashboards, data exports and custom metrics.

Multi-Channel 52

Multi-Channel Webinar Social Media Roadmap 52

ChurnZero

JUNE 15, 2023

You can use this insight to make decisions grounded in data rather than anecdotes and best guesses. Usage data gives companies insight into customer behavior, preferences, and needs. Companies can use this insight to improve product offerings and make more informed decisions about product development, sales, and marketing strategies.

Events 96

Events Customer Success Insights Roadmap 96

NetBase

OCTOBER 12, 2018

Which metrics matter most as you strive to change that statistic? We talked about 11 social media metrics worth mastering in a recent Adweek webinar. These are all aspects of Engagement you can measure – but you need a bit of help from our next metric to really get down to what’s driving the conversation. Relative Engagement.

Social Media 49

Social Media Metrics Webinar Airlines 49

Lithium

DECEMBER 6, 2022

Event recap: Forrester CX NA Conference 2022 Recapping the emerging trends in one event shows the level of care and understanding Khoros strives to deliver to our customers and, by extension, your current and future customers. Deep listening and insights lead the way this year. Download the report today to get the full story.

2022 52

2022 Social Media 2023 Roadmap 52

SurveySensum

MAY 14, 2024

You aim for a setup that not only identifies issues but prevents them, providing insights that lead to improved performance and seamless customer experiences. Real-Time Performance Metrics: The Now of Database Monitoring In the world of database monitoring, timing is everything. Database monitoring must go beyond basic functionalities.

Metrics 52

Metrics Demo Financial Feedback 52

Retently

MARCH 5, 2024

Using our tips as a roadmap, you can fine-tune your interactions to ensure they’re effective and resonate well with your clients. Make sure to recognize the honest feedback the customer provides and convey appreciation for their insights. If you have any more insights or stories to share, we’d love to hear them.”

Feedback 155

Feedback Social Media Customer Satisfaction Loyalty 155

Lithium

JUNE 2, 2021

Learn about our recent product enhancements and check out what’s coming soon on the Khoros Roadmap. Marketing Roadmap Deep Dive (On-Demand Recording) Review our deep dive into the Marketing Roadmap! Webinars & Events. Khoros Roadmap Webinar Tuesday, June 8 • Register today!

2021 52

2021 Roadmap Webinar B2C 52

Lumoa

JANUARY 19, 2023

It helps organizations create a roadmap for future development and determine what changes need to be made in order to reach those objectives. If you collect data intentionally and selectively, you will gain valuable insights that will help you improve the customer experience and drive business success.

Customer Experience 94

Customer Experience Net Promoter Score Metrics NPS 94

CSM Magazine

NOVEMBER 28, 2022

To ensure that all aspects of the product launch are rock-solid, you’ll want to develop a clear roadmap for development and testing. This roadmap should identify the tasks that need to be completed, the timeline for completion, and any potential roadblocks you may encounter. 3) Beta Test with Actual People. 5) Measure KPI.

Customer Service 52

Customer Service Marketing Roadmap Social Media 52

SurveySparrow

SEPTEMBER 25, 2023

The platform offers powerful survey solutions to gather valuable insights at every customer touchpoint, helping you refine your strategies and foster customer satisfaction and loyalty. Customer experience isn’t just about a single event. Please enter a valid Email ID. What is Customer Experience?

Customer Journey 52

Customer Journey Customer Journey Mapping Customer Experience Social Media 52

SurveySensum

FEBRUARY 20, 2024

Here’s a roadmap to help you get there: Gather Feedback : Gather feedback on a regular basis from your customers on different aspects of your business, but don’t limit yourself to traditional CSAT or NPS surveys. Use data and insights to anticipate customer needs and offer personalized recommendations or solutions.

Customer Satisfaction 52

Customer Satisfaction Touchpoint Social Media Customer Centricity 52

SurveySensum

FEBRUARY 20, 2024

Here’s a roadmap to help you get there: Gather Feedback : Gather feedback on a regular basis from your customers on different aspects of your business, but don’t limit yourself to traditional CSAT or NPS surveys. Use data and insights to anticipate customer needs and offer personalized recommendations or solutions.

Customer Satisfaction 52

Customer Satisfaction Touchpoint Social Media Customer Centricity 52

Lithium

MAY 4, 2021

The event for digital leaders is back! We've designed this virtual event for digital transformation professionals who want to begin their shift to digital-first approaches or those who are well on their way. Webinars & Events. Khoros Roadmap Webinar Tuesday, June 8 • Register today! Hello, to all of our Atlas members!

2021 52

2021 Webinar Events Social Media 52

Customer Bliss

AUGUST 3, 2018

7 Customer Experience Insights You Can Apply to Your Organization. Here are some key takeaways and insights that we discussed regarding CX evolution: Employee experience is CX. Metrics tools are great but don’t forget about the human element. There’s still a need to raise the game on the science.

Leadership 120

Leadership Chief Customer Officer Social Media Loyalty 120

Gainsight

MARCH 21, 2023

CS Advisor and Fractional CCO at Growth Molecules, Sonia Leighton, CCO at Arbor Education, and Adam Joseph, RVP of CS EMEA at Gainsight for leading an insightful and engaging conversation. If you missed it, fear not—here are my key takeaways from this incredible event.

ROI 52

ROI 2023 Roadmap Metrics 52

GetFeedback

OCTOBER 4, 2019

Product: Survey data also helps your product team create improved product roadmaps since feature requests are now based on customer expectations rather than educated guesses. The right option is the survey type that works for your particular use case.

Competitive Advantage 150

Competitive Advantage Touchpoint NPS Feedback 150

West Monroe

NOVEMBER 2, 2022

Share metrics and communicate the impact of digital investments. Build a realistic roadmap. Below are three crucial pillars for building a roadmap that can show prospective buyers where the business has been—and where the acquirer can take it in the future: Have a clear and executable roadmap.

Roadmap 52

Roadmap Innovation Financial 2022 52

Centercode

DECEMBER 22, 2020

Between all the ebooks, reports, webinars, virtual events, and articles we’ve put out in 2020, here are the pieces we think did the best job of helping testing pros succeed in four key areas: increasing efficiency, engaging testers, adapting to changes, and learning from industry leaders. The Tester Engagement Pocket Map.

2020 75

2020 2021 Webinar ROI 75

Thematic

MAY 22, 2019

And as we’ve previously shared at Thematic, the fastest growing companies like AirBnB and DoorDash are using customer insights to drive their product roadmaps. To demonstrate the customer experience ROI of new initiatives, the CX team must tie financial and operational metrics to CX projections. Beyond simple metrics.

2019 97

2019 ROI Metrics Hospitality 97

Think Customers

JUNE 29, 2022

Many companies are struggling to sustain growth and momentum without a clear customer and employee roadmap. And belonging is an important metric for [culture and] performance.”. The event, held in Nashville, also served as a celebration of Forrester’s Principal Analyst and CX guru Harley Manning , who announced his retirement.

Culture 59

Culture Roadmap Consumers Events 59

Gainsight

FEBRUARY 21, 2020

Before your next roadmap planning meeting, make sure you’re not making any of the following product experience mistakes and make fixing them a priority. Are you holding a user event? Set up an in-app engagement for users within a radius of the event urging them to register. How do you prioritize your product roadmap?

Roadmap 89

Roadmap Demo Feedback Engagement 89

BirdEye

APRIL 25, 2023

It’s a roadmap that outlines your goals, target audience, which social media platforms to use, what kind of social content to create, and how to measure success. Free social media calendar template Make a copy for your use Measure success Track social media marketing metrics such as engagement, click-through, and conversions.

Social Media 93

Social Media Measurement Metrics Brands 93

Gainsight

AUGUST 6, 2021

When gathering these insights, be sure to build a framework around capturing high-quality feedback to get a clear understanding of the customer’s problem. Ensuring visibility into your product roadmap and building a communication channel will keep your CS teams informed on what’s coming and what they should expect.

Customer Success 52

Customer Success Roadmap Feedback Metrics 52

Gainsight

OCTOBER 6, 2022

Here’s a look at four durable growth plays that we unpacked at our quarterly product launch event Evolve , and the new features we rolled out to help you achieve them. . New AI-based Sentiment Analysis to understand user feedback data and drive better product roadmapping. But we didn’t stop there. Grow through your product.

Customer Success 52

Customer Success Roadmap Feedback Insights 52

Amity

OCTOBER 30, 2017

For more insights around Quarterly (aka Executive ) Business Review mistakes and how to avoid them, read our full expert roundup. You forget to ask open-ended questions & spend the whole meeting presenting metrics & product roadmaps. QBRs are not isolated events happening in a vacuum. One-Way Conversations.

Roadmap 63

Roadmap Events Presentation Metrics 63

Gainsight

JULY 5, 2022

Every journey begins with a roadmap, and every business motion starts with a strategy. Their purpose is to align the business goals with strategic CS goals and create a roadmap to make those outcomes possible. Their purpose is to align the business goals with strategic CS goals and create a roadmap to make those outcomes possible.

Roadmap 59

Roadmap Return on Investment Customer Journey Customer Success 59

Thematic

MARCH 29, 2020

How insights and analytics professionals can turn overwhelming volumes of customer feedback into a continuous product feedback loop. Sadly, this feedback is often not analyzed and when it is, the insights from it are rarely acted upon. I spent the last 5 years building Thematic , a customer feedback solution.

Feedback 111

Feedback E-support Metrics Insights 111

GetFeedback

FEBRUARY 18, 2019

Net Promoter Score (NPS) is a method to assess customer loyalty , and many businesses today consider it to be an important metric. A while back, you responded to our NPS survey with some insights and a request to change our billing options. But NPS is far more useful than just a number on a page.

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NPS Net Promoter Score Reference Feedback 199