Gainsight

FEBRUARY 2, 2024

Case in point: during an executive briefing presented at an event by The Conference Board in Canada, online learning pioneer and Bluedrop founder Emad Rizkalla stated that a massive 85% of every dollar that goes to in-person training is spent delivering it. In short, customer training leads to customer retention.

Seminar 52

Seminar Webinar Document Consulting 52

Lithium

MAY 2, 2023

More information about the Khoros Kudos Awards can be found on the contest page on Atlas Marketing The Social Marketing Paradox - Redux Something rather curious has happened since the inception of social media. Webinars & Events Some event areas are limited to Khoros customers only. Hello Atlas members!

2023 52

2023 Webinar Entertainment Social Media 52

Gainsight

JANUARY 6, 2023

They’re investing in product experience (PX) and product-led growth (PLG) strategies to efficiently chart a path to durable growth—and smooth sailing when market conditions improve. We compiled our best product experience resources from last year, including blogs, ebooks, webinars, and more. Product Experience .

2023 52

2023 Roadmap Webinar Metrics 52

Alida

DECEMBER 20, 2017

Here’s a look at the stories that researchers, marketers, innovators and CX professionals were talking about this past year. Forrester’s research suggests that this new class of businesses will enjoy an impressive growth rate of 27% in the next few years. Insight-driven businesses take off. Smart products fail to impress.

2017 154

2017 Retail Insights Innovation 154

BirdEye

FEBRUARY 13, 2024

With nearly 50% of people being unclear about the benefits of chiropractic care, the importance of chiropractor marketing cannot be overstated. As more healthcare seekers go online first, chiropractors need to get their digital marketing strategy right. Table of contents Why do chiropractors need marketing?

Marketing 59

Marketing Social Media Healthcare Multi-Channel 59

Lithium

DECEMBER 6, 2022

Event recap: Forrester CX NA Conference 2022 Recapping the emerging trends in one event shows the level of care and understanding Khoros strives to deliver to our customers and, by extension, your current and future customers. Khoros Marketing Release Notes, October 2022. True story. Publishing. Communities.

2022 52

2022 Social Media 2023 Roadmap 52

BirdEye

MARCH 17, 2023

This focus area can be sales, finance, marketing, HR, and niche operations. Bottom line: Small business consulting services can help businesses expand, generate higher revenue, explore new strategies, and give them a competitive edge in the market. Table of contents What is small business consulting?

Consulting 98

Consulting Social Media Financial Sales 98

Integrity Solutions

DECEMBER 11, 2023

While you’ve done the research and found that they’re a good fit for your solutions, the call is considered “cold” because the prospect does not have a “warm” connection to you. But it doesn’t have to be the task that everyone dreads.

Sales 98

Sales Connections Reference Social Media 98

SurveySensum

MARCH 25, 2024

That’s right, those little popups hold immense power in the world of digital marketing and conversion. Increase conversions : According to research by OptiMonk , the average popup conversion rate is 11.09%. So last week I was browsing the internet to buy a new pair of earrings for one of my closest friends. Sounds interesting?

2024 52

2024 Demo Download User Experience 52

2020 Research

OCTOBER 18, 2022

Schlesinger Group recently presented a webinar on the topic of consumer-packaged goods counter trends for a recession. The webinar was hosted by: Stan Sthanunathan – Retired Executive VP of Consumer and Market Insights at Unilever. Ellie Ahmadi – Chief Marketing Officer at Schlesinger Group.

Social Media 52

Social Media Consumers Webinar Financial 52

ChurnZero

MARCH 3, 2020

SaaStr is the largest community of SaaS executives, founders, and entrepreneurs in the world and they are brought together at their flagship event – SaaStr Annual. ChurnZero is proud to be a Gold sponsor of the event. This event takes a unique approach to getting your hands dirty, with workshop components like no other.

2020 72

2020 Customer Success Events Workshop 72

CSM Magazine

JUNE 1, 2021

Medallia was joined by Microsoft and EY Canada as sponsors of the research. Reporting Findings Webinar. New study points to critical importance of employee experience management to offset pressures facing call centres and agents due to COVID-19 pandemic. 37% of respondents report that the average agent turnover exceeds 25%, every year.

Return on Investment 52

Return on Investment Social Media Culture Contact Center 52

SurveySparrow

AUGUST 11, 2020

Companies all across the globe hosted approximately 627,033 events in 2019. Those automated, on-demand, live webinars gathered an overall audience of 8,504,770. That’s the popularity of Webinars. However, until recently, after the coronavirus pandemic, the webinar has become a go-to tool for everyone.

Webinar 52

Webinar Seminar Events Social Media 52

Confirmit

JULY 17, 2017

Recently, Confirmit and Women in Research (Wire) joined forces to help Market Researchers take advantage of innovations in data visualization, reporting, and storytelling to positively impact the bottom line at our New York City Marker Research Lunch and Learn. At least 2.5

Insights 45

Insights Multi-Channel Marketing Webinar 45

SurveySensum

SEPTEMBER 8, 2023

In 2006, Bain & Company conducted thorough research on Dell’s detractors and promoters. In other words, a company’s NPS is a good indicator of its future growth. NPS increases customer loyalty: According to the 2017 Temkin research , promoters are 4.2 They found that on average, a consumer is valued at $210 to Dell.

NPS 52

NPS ROI Social Media Banking 52

Gainsight

OCTOBER 7, 2022

According to Gainsight research , companies continue to invest in customer success (CS), and it’s obvious why: CS is an efficient growth engine for the business. . Podcasts and webinars hosted by Gainsight executives. But all of that is easier said than done. Today’s top CS teams realize the need to work smarter, not harder.

Customer Success 52

Customer Success Management 2022 Webinar 52

Amity

FEBRUARY 2, 2016

Surely, you are staying up to date on the latest customer success trends – did someone say “customer marketing”? With so many customer success resources to choose from, we’ve selected the top customer success resources and events that we think will educate and inspire you for the rest of the year.

2016 80

2016 Customer Success Webinar Customers 80

Totango

OCTOBER 13, 2020

You can activate word-of-mouth recommendations by turning customers into advocates , and display their advocacy through case studies published on your website, reference calls, or testimonials from clients included in webinars. Customers who become advocates stimulate enterprise growth and drive value.

Webinar 62

Webinar Customer Success B2B NPS 62

BirdEye

FEBRUARY 21, 2023

Social media is also a powerful marketing tool used by businesses of all sizes. Then, we’ll take a look at some of the more popular platforms and dive into a number of social media marketing strategies that are proven to work for local businesses. 73% of social media marketers believe social media is effective for their business.

Social Media 98

Social Media Management Multi-Channel ROI 98

SurveySparrow

JUNE 24, 2021

4 A Survey To Market Better. Instead of letting your marketing team take the entire stress of developing a marketing strategy, why not let the customers pitch in here through surveys? Every customer, new or old, craves the right experience at the right time from companies. This explains our topic of discussion here.

2021 52

2021 Net Promoter Score Feedback Customer Satisfaction 52

SurveySparrow

FEBRUARY 14, 2022

In our recently concluded virtual HR summit, Refine EX, Anisa Aven, the CEO of Turnkey Coaching & Solutions , perfectly started her webinar with this line. Anisa has been one of the prime advocates of people analytics for close to 2 decades, and we knew we were on a knowledge ride in this webinar. Don’t skip a word here.

Metrics 98

Metrics Webinar 2022 ROI 98

ChurnZero

MAY 22, 2020

Since onboarding greatly differs by product and market, we made these examples high-level and nonspecific to demonstrate the basis of an onboarding Play while being inclusive of a broader audience. Low- and high-touch: conduct preliminary research ChurnZero Action: Create a Task and add it to your Play to receive a reminder alert.

Touchpoint 98

Touchpoint Customer Success Connections Interaction 98

Eptica

NOVEMBER 16, 2017

So be prepared to be told why this now finally kills off voice, is tons better than email, reduces chat to a ‘has been’ event and laughs in the face of plain old text based SMS. One of the reasons I like it is its research methodology. Published on: November 16, 2017. Have we really cracked this challenge?

Omnichannel 55

Omnichannel Engagement 2017 Multi-Channel 55

ClientSuccess

MARCH 13, 2020

Yesterday, our friends at Pendo hosted a webinar with 20+ other sponsors to give everyone a chance to see all of the latest news that would have been announced this week. . If you see speakers we’ve missed, send us a note at marketing@clientsuccess.com and we’ll make sure this post gets updated. Amanda Kleha, CCO @ Figma.

Presentation 52

Presentation Blog Healthcare Events 52

ClientSuccess

MARCH 13, 2020

Yesterday, our friends at Pendo hosted a webinar with 20+ other sponsors to give everyone a chance to see all of the latest news that would have been announced this week. . If you see speakers we’ve missed, send us a note at marketing@clientsuccess.com and we’ll make sure this post gets updated. Amanda Kleha, CCO @ Figma.

Presentation 52

Presentation Blog Healthcare Events 52

Lithium

SEPTEMBER 9, 2022

While the 24-hour news cycle is yelling from the rooftops that the "great resignation" is upon us, research data is showing that it's actually beginning to slow. While the job market is still quite strong, unemployment claims have crept up and we've seen layoffs in the mortgage industry. Here One Day, Resigning the Next.

Contact Center 52

Contact Center NPS Customer Care Leadership 52

ChurnZero

NOVEMBER 18, 2022

And yet, downplaying your team’s needs undermines CS’s current impact and future revenue-driving potential. In our webinar, “ Convincing your CEO to invest MORE in Customer Success ,” Jeff shares how to win more budget for your CS team by backing up your requests with the right research and data.

Customer Success 98

Customer Success Webinar Leadership Customers 98

LiveChat

SEPTEMBER 23, 2016

Over the past few years, the basic process of planning a marketing strategy has been more or less the same, with only a few minor tweaks brought about by advanced tools and newer (digital) communication channels. Let’s first briefly understand how the marketing strategy is planned. Not using market research in your marketing strategy.

Marketing 57

Marketing Multi-Channel Events Communication 57

SurveySparrow

JUNE 26, 2019

You could also gift them points that they can use when they buy your product in the future. If it is a digital product, you are not losing out on revenue because of this marketing tactic either. . Getting open and honest feedback from your customers is not always easy as the question everyone throws around is- “What’s in it for me?”

Feedback 60

Feedback Touchpoint Brands Marketing 60

Kerry Bodine

NOVEMBER 15, 2017

Yesterday I co-hosted a journey mapping webinar with our partner J.D.Power. The work required to understand the current-state journey and create seamless journeys in the future requires the involvement of people from multiple silos. We got a ton of great questions from the attendees, but didn’t have time to answer them all on the call.

Webinar 48

Webinar Workshop Customer Journey Mapping Contact Center 48

Gainsight

MAY 3, 2020

Instead of simply bringing our presentations to a webinar across two days, we took this as an opportunity to change the game ! For the past few months, our marketing team has conceptualized an experience that brings all the best of Pulse to the homes of the more than 14,000 people who are currently registered. Get Comfortable.

Travel 52

Travel Webinar Download Books 52

Comm100

NOVEMBER 23, 2016

In a study conducted by researchers Joseph Nunes and Xavier Drèze, 300 people were given loyalty cards for a local car wash with the understanding that each time they returned they were to be given a stamp on their cards. Use the Endowed Progress Effect. So what does this mean for your loyalty program? Source: Sephora.com.

Loyalty Programs 59

Loyalty Programs Loyalty Rewards Programs Airlines 59

Thematic

MARCH 29, 2020

How insights and analytics professionals can turn overwhelming volumes of customer feedback into a continuous product feedback loop. Sadly, this feedback is often not analyzed and when it is, the insights from it are rarely acted upon. I spent the last 5 years building Thematic , a customer feedback solution. It’s easy to ask for feedback!

Feedback 111

Feedback E-support Metrics Insights 111

Lithium

JULY 20, 2022

While the 24-hour news cycle is yelling from the rooftops that the "great resignation" is upon us, research data is showing that it's actually beginning to slow. While the 24-hour news cycle is yelling from the rooftops that the "great resignation" is upon us, research data is showing that it's actually beginning to slow.

Contact Center 52

Contact Center NPS Customer Care Leadership 52

Magellan Solutions

JULY 15, 2021

Lead Generation and Appointment Setting Services Help With the Digital Marketing Firms’ Expansion. A Singaporean digital marketing firm decided to outsource their lead generation and appointment setting as they recently expanded into the influencer marketing space. Company’s Background. Challenges.

Call Center 40

Call Center B2B Sales Retail 40

C3Centricity

SEPTEMBER 24, 2017

If you would like to know more about it sign up for our free webinar ). The Future of Many Industries is Unthinkable. I was giving a talk earlier this month in which I mentioned that technology is an enabler not a disruptor of business today. These are the first three steps of my CatSight Process for actionable insight development.

Technology 48

Technology Transportation Customer Centricity Entertainment 48

Clarivate

DECEMBER 6, 2023

What could this mean for the future of the IP legal profession? To keep pace, IP legal teams are trying to understand the downstream impact on traditional lawyering and what is needed to successfully navigate the evolving IP ecosystem into the future. from 2023 to 2030 and the AI market size is estimated to reach $407 billion by 2027.

2030 59

2030 2024 2027 2023 59