Gainsight

APRIL 21, 2022

Since 2021, we have seen more product-led hypergrowth than in years past. Though the past two years were some of the most challenging times for businesses, it did not stop one of the most difficult seasons from producing hypergrowth for product-led companies. Product Experience . Creating a Best-in-Class Trial Experience.

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2022 Government Magazine 2021 52

Gainsight

APRIL 13, 2022

You’ve probably noticed how fast product-led growth models are skyrocketing in popularity. One of the biggest reasons is this: Product-led approaches can plummet your customer acquisition costs. Wondering how exactly product-led growth slims down customer outreach spending? But product-led plans are more focused.

User Experience 52

User Experience Metrics Advertising Customers 52

Optimove

NOVEMBER 9, 2023

Marketers must employ innovative Customer-Led Marketing strategies to attract new users, enhance their gaming experience, and boost revenue. A Digital Platform Experience (DXP) like Optimove’s Opti-X allows you to meticulously analyze player interactions, fine-tuning your gaming app based on real-time feedback.

Advertising 72

Advertising Innovation Download Loyalty 72

delighted

DECEMBER 7, 2021

As success stories of tech companies and their industry-disrupting solutions flood our newsfeeds, the concept of “product-led growth” can be seen everywhere. In this post, we’ll define what product-led growth is, investigate its evolution, and illustrate its benefits with real-life case studies.

Insights 79

Insights B2B 2019 Feedback 79

TechSee

AUGUST 14, 2023

This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience and customer service. We received overwhelmingly positive feedback last year, so we’re back with another edition – this time even bigger and better!

2023 207

2023 Customer Service Contact Center Customer Centricity 207

Gainsight

OCTOBER 20, 2021

Luckily, by rooting your plans in a product-led approach, you can focus your efforts and drive forward with confidence. There are three pillars to support your product-led go-to-market strategy and lead your team to success. Why perfect your product-led go-to-market strategy? The market is begging for product-led strategies.

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Marketing User Experience Feedback Demo 98

Gainsight

MARCH 15, 2022

For product managers and leaders, the right KPIs can burst open the floodgates to product growth. That’s why we’ve laid out the most critical product management KPIs for fast product-led growth. How Product Management KPIs Drive Product-Led Growth. That hands you a massive advantage. Time to Value (TTV).

Measurement 52

Measurement Management Customer Retention Metrics 52

Gainsight

MARCH 24, 2022

Before your product starts booming, you need a product roadmap that charts a clear course to growth. When you construct it right, your product roadmap will help reveal and reinforce a strategic path that leads to product-led growth. Will our product roadmap encourage product-led growth? We’re here to help.

Roadmap 52

Roadmap Metrics 2023 Feedback 52

Totango

NOVEMBER 15, 2023

Totango’s customer success software drives cross-functional enterprise teams toward enhanced productivity, retention, and growth. Based on customer feedback, Totango is thrilled to accelerate customer success-led growth by recently introducing new partnerships and integrations.

Customer Success 112

Customer Success 2023 Customer Satisfaction Demo 112

Gainsight

APRIL 8, 2024

Personalization at Scale As customer expectations continue to soar, personalization has become a cornerstone of successful customer experiences. Through advanced segmentation and automation tools, companies can deliver personalized experiences at scale , strengthening customer relationships and driving revenue growth.

Customer Success 52

Customer Success Engagement Customers Insights 52

Beyond Philosophy

FEBRUARY 10, 2020

The results showed the mantra in business today is growth. However, defining business growth is essential here because it will dictate how you go about gaining it. . We discussed what growth is to organizations and how to approach getting it in today’s marketplace on a recent podcast [TL1]. Business Growth Types.

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2020 Hospitality Return on Investment Telecommunications 172

ClearAction

MAY 25, 2023

Growth via Massive Customer Experience Savings Lynn Hunsaker Customer experience savings are NOT about automation or slashing value to customers! And cost savings for you pay off continually in GROWTH! Customer experience gains are what everyone’s pushing. What are customer experience savings?

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Customer Experience Chief Customer Officer Leadership ROI 118

TechSee

MARCH 7, 2023

Taksina Eammano, EVP & GM Field Service, Salesforce – Taksina is leading the conversation in applying AI and workflow to manage cost and improve field service outcomes while improving customer experience in the SFDC Field Service Customers. Kate champions digital innovations that create the best customer experience and solutions.

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2023 Contact Center Leadership Hospitality 207

Optimove

FEBRUARY 15, 2024

Pini Yakuel , Optimove CEO: The Future is Now: Becoming a Customer-Led Marketing Organization In a session entitled The Future is Now: Becoming a Customer-Led Marketing Organization Optimove CEO, Pini Yakuel, will deliver his insights on the evolving landscape of Customer-Led Marketing and the industry’s future.

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2024 Connections 2025 Download 52

ChurnZero

FEBRUARY 1, 2022

That’s where product-led growth strategies come into play. When you pursue product-led growth from a Customer Success angle, you’re even more likely to build up that customer loyalty. We’ll help answer the question, “ What is product-led growth ?” What Is Product-Led Growth?

Customer Success 52

Customer Success Net Promoter Score Metrics Loyalty 52

ChurnZero

FEBRUARY 1, 2022

That’s where product-led growth strategies come into play. When you pursue product-led growth from a Customer Success angle, you’re even more likely to build up that customer loyalty. We’ll help answer the question, “ What is product-led growth ?” What Is Product-Led Growth?

Customer Success 52

Customer Success Net Promoter Score Metrics Loyalty 52

Gainsight

AUGUST 22, 2021

Product-led growth (PLG) strategies are making waves in the SaaS industry—and that’s good news for SaaS product leaders and managers. By placing your product at the center of your growth strategy, your team can boost customer satisfaction, increase renewals, and lower acquisition costs. What is a product-led growth strategy?

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Roadmap Net Promoter Score Demo Metrics 52

Gainsight

NOVEMBER 16, 2021

As the pressure to perform piles on product leaders and managers, there’s a way to release the tension, drive product growth, and tap into a growth plan that feeds off itself. . We’re talking about the product-led flywheel. And assembling your own product-led flywheel may be easier than you realize. Active customers.

User Experience 52

User Experience Roadmap Sales Metrics 52

The DiJulius Group

AUGUST 23, 2023

Just imagine if unchecked growth led your business to a painful downturn, compromising hiring standards, creating culture clashes, and ultimately causing a significant drop in customer service.

Customer Experience 52

Customer Experience Culture Article Customer Service 52

Horizon CX

APRIL 30, 2024

Organizational Transformation: The Role of Customer Experience Professionals Introduction Organizational transformation is often perceived as an elusive goal, reserved for C-suite executives with immense power and influence. That may be true in many instances, but the reality is more nuanced.

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Customer Centricity 2024 Competitive Advantage Culture 52

Gainsight

NOVEMBER 10, 2021

Product-led growth is launching SaaS companies to success faster than ever. Unfortunately, if you’re a product leader or manager who’s in charge of building your product-led growth strategy from scratch, you may feel overwhelmed. . Enter product analytics, the secret to building your own product-led machine.

User Experience 52

User Experience Metrics Measurement Feedback 52

Gainsight

DECEMBER 20, 2022

Sabina Pons is Operating Partner at Growth Molecules and a 2022 Top 100 CS Strategist. For SaaS organizations, that means it’s becoming table stakes to invest in product-led growth (PLG) and operationalize customer success (CS) with digital touchpoints. Aligning Your Digital-Led Strategy to Customer Moments of Truth.

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Touchpoint Customer Journey Customer Success 2022 52

Totango

SEPTEMBER 22, 2023

we’re accelerating the motion to customer success-led growth by introducing two new partnerships and nine technology integrations into the Totango software and ecosystem. And, that growth comes from consistently and quickly delivering customer value. Announced during our flagship event, Totango Live!

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Gainsight

JANUARY 20, 2023

Sabina Pons is Operating Partner at Growth Molecules and a 2022 Top 100 CS Strategist. Building upon that strong foundation, you can also add digital-led strategies to critical moments such as revenue expansion opportunities and contract renewal. At Growth Molecules , we teach the philosophy that we call “Start the Renewal At Hello.”

Customer Success 52

Customer Success Touchpoint 2022 Customers 52

Gainsight

SEPTEMBER 1, 2021

The product growth wave is swelling, and it’s poised to slam into SaaS companies of all types. For product leaders and managers, now’s the perfect chance to embrace product growth, and tap into its benefits, as the strategy reshapes the industry. Ready to start riding the product growth wave? What is product growth?

2024 52

2024 User Experience Roadmap Feedback 52

ClearAction

DECEMBER 5, 2023

4 Gold CX Metrics for CX Leaders Lynn Hunsaker Concentrate on just 4 CX metrics and you’ll see greater progress in more than 20 growth metrics. There you can see the equations for 24 customer experience metrics expressed in money rather than percent or scores, making financial gains obvious. alliance, and merger.

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Metrics Effort Score ROI Chief Customer Officer 62

CSM Magazine

JANUARY 22, 2024

billion in 2022 and is expected to grow at a compound annual growth rate (CAGR) of 13.7% based multilingual customer support provider, raised $8 million in a Series A1 funding round led by Joint Effects, a Venture Capital firm based in Boston, MA. from 2023 to 2030. Company Website: smartaction.ai Company Website: languageio.com 4.

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Gainsight

AUGUST 26, 2022

Durable growth requires collaborative efforts from Product and CS. During the opening keynote, Karl Rumelhart, CPO at Gainsight, and Kellie Capote, CCO at Gainsight, detailed the Durable Growth Playbook. To create these elevated customer journeys and experiences, both CS and Product must share the same vision and North Star metrics. .

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2022 Customer Journey Customer Success Roadmap 52

ShepHyken

APRIL 10, 2023

Top Takeaways: Over the last 20 years, organizations have been busy improving the functional experience (doing more things, faster, and cheaper than ever before) at the expense of the emotional, human experience. In his book, The Human Experience , John Sills shares the three myths that create poor customer service.

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Return on Investment Poor Customer Service Contact Center Books 62

Gainsight

JUNE 17, 2022

If you’re considering implementing—or have already implemented—a product-led growth (PLG) strategy, one of the first things you should determine are the metrics you’ll need to measure success. . Here’s how to pick out the perfect metrics for product-led growth. . Want to learn what data to start keeping track of for PLG?

Measurement 52

Measurement Net Promoter Score Metrics Roadmap 52

Wootric

JULY 5, 2020

Product Led Growth codifies this end user-focused growth model. This approach goes all-in on end user ease and productivity to drive growth, and is a radical shift away from the acquisition growth model so familiar in the software industry. Question #2: “What can we improve about this experience?” (if

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Metrics Net Promoter Score NPS Effort Score 85

InnerTrends

JUNE 2, 2022

Find out how the customer-led approach can align your team on what customer experience should be and drive your SaaS business growth.

Customers 52

Customers Customer Experience User Experience 52

CSM Practice

DECEMBER 19, 2021

The tools in your stack must work together to provide an exceptional customer experience. . Which stage of growth are you currently in? A “good” CS tech stack looks different depending on the current stage of growth your business is in. Usually, the SaaS business growth is categorized into 3 phases: . Reducing churn.

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Customer Success Competitive Advantage Technology Customers 98

Strativity

MAY 10, 2023

Dries Buytaert, co-founder, chief technology officer, and chief strategy officer at Acquia and creator of Drupal added, “Srijan has long been a top contributor to Drupal and recognized for its deep expertise creating digital experiences based on open technologies. Learn more at www.materialplus.io.

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Technology Marketing 2022 2023 52

CSM Magazine

MARCH 6, 2023

Landbot, the no-code chatbot platform for conversational experiences, has launched an industry report that confirms WhatsApp is the up-and-coming communication channel for businesses. I’m using the term ‘WhatsApp Led Growth’ to describe this phenomenon. To access the full report on The Rise of WhatsApp-led Growth, click here.

Consumers 59

Consumers Customer Journey Customer Service Marketing 59

Gainsight

JUNE 14, 2022

This is the heart of a product-led growth (PLG) strategy. A great product can be a fast path to revenues, brand loyalty, word-of-mouth, and durable business growth. Product-led growth is a go-to-market (GTM) approach that transforms the way we design products and deliver them to market. Path and Funnel Analysis.

Roadmap 52

Roadmap Feedback Engagement Customers 52

CSM Magazine

MARCH 5, 2024

Mike joins Business Systems from Giacom, where he served as CEO and led the transformation of the business into a cloud marketplace, achieving remarkable success with recurring revenues in excess of £100 million. In recent years, emerging as a leader in communication solutions that support organisations to transform their CX strategies.

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