Experience Investigators by 360Connext

JANUARY 23, 2024

On this episode of Experience Action, Jeannie Walters peels back the layers on how to introduce new features and services without overwhelming your customers. Get ready to learn the importance of accessible tutorials, demos, and why fostering feedback loops is your ticket to continuous improvement and customer satisfaction.

Innovation 143

Innovation Customer Centricity Demo Customer Satisfaction 143

SurveySparrow

MARCH 12, 2024

Today, we’re diving into the world of website feedback tools. That’s where website feedback tools come into play, and yes, they do play a crucial role. The sheer volume of user feedback platforms can make your head spin. Price tags, features, use cases—it’s a lot to sift through. Website Feedback Bot!

2024 52

2024 Feedback User Experience Insights 52

SurveySensum

MARCH 20, 2024

Along with a robust platform they offer advanced CX consultation service — wherein CX experts provide end-to-end support, from survey creation to feedback analysis, to creating action plans based on customer insights. Best Features: In-Built Templates: SurveySensum has made creating surveys easier! The tool has taken CXM a step beyond.

Customer Experience Management 52

Customer Experience Management 2024 Customer Experience Management 52

SurveySensum

FEBRUARY 1, 2024

Ever wondered which businesses need feedback to make their products better? – Well, all of them. When customers give direct and honest feedback, it helps a lot in making products better. But the real magic happens when we turn this product feedback into practical steps for innovation. Let’s see how we can do that.

Innovation 52

Innovation Feedback Multi-Channel Demo 52

Kustomer

JANUARY 7, 2024

Intercom’s pricing starts at $39 per seat / per month for the essential plan, but it doesn’t offer the same features as the advanced and expert plans. There are “full seats” and “lite seats” which can vary greatly in their feature allowances and pricing. What to look for in an Intercom alternative ?

2024 97

2024 E Commerce E-support Social Media 97

SurveySparrow

APRIL 15, 2024

We have researched and compiled a list of nine best product analytics tools, discussing their features, limitations, pricing, and more. However, with survey feedback, you can know why it happened, helping you take the necessary steps to improve it. These tools can unlock valuable insights, optimize user experiences, and drive growth.

User Experience 52

User Experience Feedback Events Insights 52

Thematic

APRIL 17, 2024

Gather and organize customer data: Customer experience analytics draws from various data sources - satisfaction and product surveys, sales conversations, online reviews, social media, website behavior, support chat, and more. Direct Feedback: Actively Asking  Think of this as a conversation you start.

Customer Experience 62

Customer Experience Feedback Social Media Loyalty 62

Thematic

APRIL 17, 2024

Gather and organize customer data: Customer experience analytics draws from various data sources - satisfaction and product surveys, sales conversations, online reviews, social media, website behavior, support chat, and more. Direct Feedback: Actively Asking  Think of this as a conversation you start.

Customer Experience 62

Customer Experience Feedback Social Media Loyalty 62

Thematic

APRIL 17, 2024

Gather and organize customer data: Customer experience analytics draws from various data sources - satisfaction and product surveys, sales conversations, online reviews, social media, website behavior, support chat, and more. Direct Feedback: Actively Asking  Think of this as a conversation you start.

Customer Experience 62

Customer Experience Feedback Social Media Loyalty 62

SurveySparrow

MARCH 24, 2024

In the fast-paced world of business, customer feedback plays a vital role in shaping and improving products, services, and overall customer experience. To effectively gather and utilize customer feedback, companies rely on specialized tools and platforms.

Feedback 52

Feedback Multi-Channel Customer Insights Insights 52

Retently

NOVEMBER 27, 2023

You’ll also have to pay attention to the set of features that your NPS product offers, such as multi-language survey options, integration capabilities and score notifications. Automation features that eliminate the need for manual labor: Properly implemented automated responses can be a great way of interacting with customers.

NPS 147

NPS Net Promoter Score Multi-Channel Customer Success 147

Lumoa

DECEMBER 19, 2023

Have you ever thought about how some businesses manage to analyze thousands of customer reviews and feedback quickly? Customer feedback is a precious resource for understanding what’s effective and what needs improvement. However, manually sifting through and evaluating this feedback can be incredibly time-consuming.

Social Media 83

Social Media Feedback Banking Automotive 83

SurveySparrow

FEBRUARY 18, 2024

The team and I spent a whole day finding the best alternatives to this customer feedback platform. And guess what, out of the lot, I have picked the top 10, and jotted down their best features, pricing plans, and a bit about why you should use them! You have arrived at the perfect place my friend.

2024 52

2024 Multi-Channel E Commerce Tourism 52

SurveySparrow

MARCH 19, 2024

In-app feedback. By acquiring user feedback from your app, you will get more actionable insights into how you can improve your mobile experience. What in-app feedback is, it’s importance, how to collect feedback, and more. What Is In-App Feedback? Why Collect In-App User Feedback? How can you do that?

Feedback 52

Feedback User Experience NPS Touchpoint 52

Lumoa

MARCH 6, 2023

Conversations with customers are the ideal way to get valuable insight and feedback into an organization’s performance. Garen Di Bernardo, Product Marketing Manager for Lumoa- a feedback analytics platform- provided some valuable tips on how to read customer conversations in an insightful webinar.

Insights 83

Insights Webinar Feedback Innovation 83

SurveySensum

FEBRUARY 28, 2024

Do you crave honest feedback in your employee surveys? They allow employees to share their thoughts openly and honestly without fear of repercussions, leading to more accurate insights and actionable feedback for improving the employee experience. What is an Anonymous Feedback Tool? Or seeking higher response rates?

2024 52

2024 Feedback Demo Social Media 52

Lumoa

MARCH 6, 2023

Conversations with customers are the ideal way to get valuable insight and feedback into an organization’s performance. Garen Di Bernardo, Product Marketing Manager for Lumoa- a feedback analytics platform- provided some valuable tips on how to read customer conversations in an insightful webinar.

Insights 83

Insights Webinar Feedback Innovation 83

Retently

MARCH 5, 2024

Acknowledging your customers with a “Thank you for your feedback” is more than good manners; it’s crucial for building lasting relationships. This article will also explore 25 ways to say “Thank you for your feedback”, each designed to improve customer relations and foster a positive business image.

Feedback 155

Feedback Social Media Customer Satisfaction Loyalty 155

Kustomer

SEPTEMBER 4, 2023

Instead, provide agents with important notes to hit when in conversation with a customer. Maybe you’d like them to learn how each person heard about your company at the start, or you remind the agent there is a new service they should mention wherever it comes up naturally before the conversation is over.

Customer Service 98

Customer Service Contact Center Feedback Call Center 98

SurveySensum

NOVEMBER 20, 2023

Also, 94% of negative website feedback received was about design-related. So, to know the reason behind not shopping for anything from your website, you launched website feedback with the help of a website feedback tool that has built-in website feedback survey templates. How does this feedback help?

Customer Journey 52

Customer Journey Feedback Touchpoint Interaction 52

SurveySensum

DECEMBER 7, 2023

So, how do you ensure your website ticks all the right boxes for your audience? — By gathering website feedback and enhancing its usability. Understanding User Sentiment: By gathering visitor feedback about their website experience, you can gain insights into whether users find it enjoyable, frustrating, or neutral.

User Experience 52

User Experience Net Promoter Score Feedback Demo 52

Thematic

SEPTEMBER 1, 2021

Wouldn’t it be awesome if you could automatically analyze your support conversations to gain deep, actionable insights? With just one click, you can now send your customer conversations to Thematic for automated tagging and analysis. Chat analytics is the process of finding useful data points in chat conversations and support tickets.

Customer Insights 114

Customer Insights Insights Feedback Demo 114

Kustomer

DECEMBER 12, 2022

By blending both models together, you can test, collect feedback, and grow — and new tools make it easier than ever to take the best from each approach. If you’re on the fence about including a live chat feature on your website, there are a couple of reasons why you shouldn’t be. Live Chat Benefits: Understanding the Possibilities.

Competitive Advantage 98

Competitive Advantage Social Media Communication Measurement 98

SurveySensum

DECEMBER 5, 2023

This is where the website design feedback survey comes in. By gathering customer feedback on website design, you will not only improve your website design but enhance user experience and keep them engaged. All of this is simplified with a website feedback tool ! What is a Website Design Feedback Survey?

Feedback 52

Feedback User Experience Roadmap Insights 52

SurveySparrow

JUNE 19, 2023

SurveySparrow: Spark Conversations Spark survey engagement with SurveySparrow’s conversational magic! Suitable for: Small to large businesses Omnichannel feedback collection: Share surveys via email, social media, web links, embedded options, scannable QR code, and email embed. It’s all possible with CultureAmp.

Multi-Channel 52

Multi-Channel Demo Social Media Culture 52

SurveySensum

JANUARY 18, 2024

” This automated approach improves conversion rates, builds brand trust, and contributes to enhanced customer retention by providing timely and relevant information. Deliver Exceptional Customer Experience with SurveySensum Sign Up For Free Free Forever • No Feature Limitation • No Credit Card Required • Get a Live Demo 4.

Marketing 52

Marketing Fashion Demo Customer Journey 52

SurveySensum

NOVEMBER 10, 2023

You rely heavily on email and social media for customer feedback for your bookstore. Now, you are in desperate need of a more efficient way to collect feedback to improve your website and provide a better user experience. A robust website feedback tool. What is a Website Feedback Tool? So, what’s the solution here? →

User Experience 52

User Experience Feedback Multi-Channel Social Media 52

SurveySparrow

NOVEMBER 24, 2023

Key Features: Zero-Knowledge Encryption: Your data remains private. Key Features: AI Content Generation: Generate high-quality content with the power of AI. Key Features: Heatmaps and Clickmaps: Visualize visitor interactions on your site. Conversion Funnel Analysis: Understand and optimize user journeys for better conversions.

2023 52

2023 Multi-Channel Books Customer Relationship Management 52

SurveySparrow

OCTOBER 8, 2023

Key Features and Benefits of an AI Survey Tool Smart Questionnaires: These clever AI survey tools don’t just ask questions—they personalize them based on your answers. Employee Feedback : Gather insights from employees to enhance workplace satisfaction, productivity, and overall organizational culture.

Customer Experience 52

Customer Experience Customer Satisfaction User Experience Feedback 52

SurveySparrow

MARCH 28, 2024

They allow you to ditch guesswork and get the real deal with user feedback. On-site or on-page surveys are questionnaires designed to collect feedback from website visitors in real-time. For this, create conversational surveys and chat with them. Boost Conversion: The insights will help you optimize various website elements.

Feedback 52

Feedback User Experience Social Media Touchpoint 52

SurveySensum

FEBRUARY 14, 2024

Through Employee Feedback , of course! Now, you’re probably wondering, “But how do I effectively gather and utilize this feedback?” ” — That’s where the right employee feedback tool comes into play. You’re looking for the best employee experience tools to gather this priceless feedback.

2024 52

2024 Feedback Culture Demo 52

SurveySensum

NOVEMBER 29, 2023

To do that you should launch in app customer feedback with the help of a robust in app feedback tool that enables you to create in-app surveys , distribute them on multiple channels, and analyze them in real-time. This feedback helps you understand your user’s journey, their unique experience, expectations, and perspective.

Feedback 52

Feedback User Experience Customers Roadmap 52

Comm100

OCTOBER 17, 2023

This article delves deep into the world of customer service automation software, exploring its key benefits, essential features, and the best customer service automation software for your business needs. Key Features : Ticketing, SLA management, automation workflows, omnichannel support (email, chat, phone, social media), knowledge base.

Customer Service 73

Customer Service Multi-Channel Omnichannel Social Media 73

SurveySensum

SEPTEMBER 13, 2023

In the dynamic landscape of B2B manufacturing, where innovation is the lifeblood of progress, the power of customer feedback cannot be overstated. That’s the transformative potential of harnessing customer feedback, and in the year 2023, it’s not just an option – it’s an imperative. But is it worth it?

B2B 52

B2B 2023 Feedback Multi-Channel 52

SurveySparrow

AUGUST 27, 2023

Surveys are pivotal when it comes to feedback. When excitement, suspense, and surveys come up in the same conversation, we have one thing in mind—the battle of SurveySparrow vs Typeform. Here’s a comprehensive breakdown of the distinct features and pricing plans of the two survey giants! We’ve got you covered. Not at all!

Multi-Channel 52

Multi-Channel Feedback Interaction Insights 52

Integrity Solutions

APRIL 19, 2024

There’s no value for them in listening to salesperson recite scripted features and benefits — they’ve already read all of that on the website or in other marketing materials. According to Observe.AI’s State of Contact Center Conversation Intelligence report, 82% of contact centers engage with customers via the phone.

Sales 107

Sales Loyalty White Paper Contact Center 107

SurveySensum

NOVEMBER 13, 2023

Well, the answer lies in tapping into customer feedback , and what better way to do that than with a robust customer feedback tool ? It’s like having a magic wand to streamline your feedback process. Real-Time Feedback: Traditional survey methods often result in delayed feedback. Enter mobile survey tools.

Customer Experience 52

Customer Experience 2024 NPS Feedback 52