Top 8 Zendesk Features Teardown: Advantages & Disadvantages
Kustomer
JANUARY 8, 2024
Zendesk is best known for its ticketing system, automation features, and integrations, making it a fan favorite for thousands of SMBs globally. Despite Zendesk’s shortcomings, they’re still a powerhouse player in the market, so here’s a breakdown of their most popular features along with the advantages and disadvantages of each.
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