delighted

APRIL 26, 2024

Less than six months ago, we introduced Delighted Surveys , a from-scratch survey solution, that radically expanded the variety of surveys you could create on our platform. With this feedback in mind, we focused our Q1 roadmap on bridging that gap and transforming Delighted Surveys into a guided survey experience.

2024 52

2024 Roadmap Feedback Insights 52

GetFeedback

MARCH 25, 2019

This article features the post-chat survey best practices that all customer service teams should use to measure the success of their live chat program. .

Article 195

Article Measurement Customer Service Customers 195

Retently

MARCH 26, 2024

Whether you need more affordable pricing, specialized features, or differing levels of complexity, our guide dives into the top survey solutions vying for your attention. Choosing a survey tool is about more than just the immediate benefits. Expect straightforward comparisons and key insights to help you make an informed choice.

2024 78

2024 Multi-Channel NPS Feedback 78

Comm100

OCTOBER 17, 2023

This article delves deep into the world of customer service automation software, exploring its key benefits, essential features, and the best customer service automation software for your business needs. Key Features : Ticketing, SLA management, automation workflows, omnichannel support (email, chat, phone, social media), knowledge base.

Customer Service 73

Customer Service Multi-Channel Omnichannel Social Media 73

SurveySparrow

MARCH 1, 2024

We will be discussing all such tools along with their key features and pricing. SurveySparrow Software Type : Customer Feedback & Support Software Starting Price : $19 per month SurveySparrow is a top online survey tool that helps businesses attain useful, extensive customer insights. What Are Sentiment Analysis Tools?

2024 59

2024 Social Media Feedback Demo 59

SurveySensum

OCTOBER 17, 2023

So, here are the important features that you should look for while choosing the right customer feedback tool for your NBFC. Free Version We also verified if these tools offer a free version, even with limited features, to gauge their complexity. 5) Yes Yes End-to-end customer support (live chat, emails, blogs, etc.)

Feedback 52

Feedback Management NPS Customer Satisfaction 52

SurveySensum

OCTOBER 6, 2023

A team of developers was enhancing a fitness app with new features but was uncertain about user responses. So, they decided to launch an in-app survey to gather insights and enhance user satisfaction. The challenge was finding the right time and place for these surveys. What are In-App Surveys?

Feedback 52

Feedback Social Media Interaction Touchpoint 52

SurveySparrow

MARCH 19, 2024

It can collected through embedding surveys , feedback forms, or chat support. The feedback can be collected through surveys, feedback buttons, and interactive tutorials. Here also, the key player is in-app feedback surveys. Feedback illuminates the features and functionalities that users value most.

Feedback 52

Feedback User Experience NPS Touchpoint 52

SurveySparrow

APRIL 19, 2024

This can include basic text editors, spreadsheets, or platforms that provide advanced features like format control and data validation. Here’s why you need a tool to help you out with your data: Automates repetitive tasks: Most tools have an autofill feature, which allows you to save hours of typing. That’s not all.

Document 52

Document E-support Connections 2006 52

SurveySparrow

FEBRUARY 18, 2024

And guess what, out of the lot, I have picked the top 10, and jotted down their best features, pricing plans, and a bit about why you should use them! You can create your account in a span of a few minutes and start sending out email surveys that bring instant results. Their tablet surveys and iOS app ensure accessibility on the go.

2024 52

2024 Multi-Channel E Commerce Tourism 52

Retently

MAY 2, 2023

When it comes to gathering customer feedback , the options are endless: comments, social media, emails, and chats with support teams. Yet, if you’re looking for a quick and reliable source of relevant information, surveys remain the go-to choice for successful businesses looking to improve customer experience.

Customer Journey 146

Customer Journey NPS Demo Customer Satisfaction 146

Comm100

JANUARY 21, 2021

There are many digital customer service tools for small businesses to choose from, but there’s only one that stands out with real-time, accessible, and cost-effective support – and that’s live chat. How many channels offer as many benefits as live chat does for both the customer and business? What is live chat? . Increase sales.

2021 98

2021 Social Media 2020 Loyalty 98

SurveySensum

MARCH 27, 2024

Customer feedback can be collected through surveys, reviews, social media interactions, direct conversations, and other channels. Surveys Customer surveys are one of the most important tools to collect customer feedback. Surveys are highly targeted, individualized, and focused.

Feedback 52

Feedback Social Media Touchpoint Customers 52

Comm100

SEPTEMBER 4, 2022

Note: This blog post was originally published in January 12th, 2017. Because it is one of our most popular posts, we have updated it to include the latest research, up-to-date statistics and best practices in this topic. More companies all the time are experiencing the benefits of live chat , but how does one maximize these benefits?

Customer Service 97

Customer Service ROI Apparel Customer Service Representative 97

SurveySensum

FEBRUARY 26, 2024

– With PULSE SURVEYS. Pulse surveys are like little check-ins that happen regularly – weekly or monthly, and they’re designed to capture how your employees are feeling about different aspects of their jobs. Now, designing and launching these surveys requires the right tool, right? But, why are they important?

2024 52

2024 Culture Feedback Rewards Programs 52

Thematic

APRIL 3, 2024

It encompasses both direct feedback – what customers explicitly tell you through surveys, reviews, or conversations – and indirect feedback –  the behaviors, preferences, and sentiments expressed through actions like website interactions, purchase patterns, and social media engagement. Think again!

Social Media 62

Social Media Feedback NPS Insights 62

Comm100

SEPTEMBER 26, 2023

Intelligent live chat communication Live chat is more than just a convenient and fast communication channel for customers; it’s a goldmine for personalization. If you are looking for one personalized customer service example to supercharge your team, live chat is the best first step.

Omnichannel 69

Omnichannel Customer Service Customers Touchpoint 69

SurveySparrow

FEBRUARY 23, 2024

Whether you aim to gather customer feedback, streamline event registration, or conduct intricate surveys, Jotform provides the platform to bring your vision to life. With advanced features, they let you go beyond basic form building! Key Features Let’s start with the form builder features. G2 Rating: 4.7/5

2006 52

2006 E-support 2011 NPS 52

SurveySparrow

JANUARY 5, 2024

Features that will make your life easier: Automation Hub: Think of ActiveCampaign as your task-doer. Email Marketing Powerhouse: Picture this – sending emails that feel like a chat with a friend. SurveySparrow Let’s admit it: we are all done with the age-old mundane surveys that take hours to scroll through.

2024 52

2024 Multi-Channel Social Media Document 52

SurveySparrow

AUGUST 27, 2023

Surveys are pivotal when it comes to feedback. When excitement, suspense, and surveys come up in the same conversation, we have one thing in mind—the battle of SurveySparrow vs Typeform. Here’s a comprehensive breakdown of the distinct features and pricing plans of the two survey giants! No problem. You think that’s it?

Multi-Channel 52

Multi-Channel Feedback Interaction Insights 52

Comm100

SEPTEMBER 28, 2022

Read on to learn which live chat KPIs will be most useful to the development of your customer service team so you can optimize your live chat experience. Live Chat Benchmark Report 2022. Download our annual Live Chat Benchmark Report for free access to the latest live chat data alongside best practices and optimization.

Measurement 91

Measurement Average Handle Time Metrics Customer Satisfaction 91

SurveySparrow

MARCH 6, 2024

The best answer would be Surveys! Each survey tool has unique strengths and weaknesses, just like any other. Key Features Mobile First Approach : The surveys are optimized for smartphones and tablets. Create and manage surveys easily, even without technical expertise. Market research! DIY Platform: You rule here!

Multi-Channel 52

Multi-Channel 2002 Healthcare Government 52

SurveySparrow

MARCH 2, 2024

Features Typeform Formstack Best For Visually Appealing Forms Logic and Branching G2 Reviews Rating 4.5 Intuitive Interface CX Module Templates CSAT, NPS Mobile First Surveys Insert Images & Videos Conditional Logic Analytics Limited Payment Gateway PCI, HIPAA, GDPR, and WCAG 2.1 Now, the sleek design is one to speak for.

Document 52

Document NPS E Commerce 2006 52

SurveySparrow

JANUARY 2, 2023

Drift is not a perfect tool, but it’s loaded with a lot of features and solutions. So, the best Drift competitors should have a bucket-load of features, too, most of which are excellent. This omnichannel feedback solution has come a long way from being a survey tool to a complete customer experience management platform.

2023 52

2023 Multi-Channel Omnichannel Sales 52

SurveySparrow

JANUARY 2, 2023

Drift is not a perfect tool, but it’s loaded with a lot of features and solutions. So, the best Drift competitors should have a bucket-load of features, too, most of which are excellent. This omnichannel feedback solution has come a long way from being a survey tool to a complete customer experience management platform.

2023 52

2023 Multi-Channel Omnichannel Sales 52

BirdEye

AUGUST 29, 2023

This blog post aims to simplify making customers happy and equip businesses with proven ways to improve customer satisfaction. Businesses can measure customer satisfaction by conducting surveys, customer interviews, and analyzing customer feedback across various channels. While it feels like an abstract metric, it certainly is not.

Customer Satisfaction 98

Customer Satisfaction Social Media Omnichannel Net Promoter Score 98

Win the Customer

JANUARY 20, 2020

This article will look at why a business should integrate live chat as well as AI to their eCommerce business as well as how to integrate them correctly to your eCommerce business. The Benefits of Live Chat Software. Better customer service – It’s no secret that customers love live chat. Here’s how you can do it right.

2013 159

2013 Feedback Sales Social Media 159

SurveySparrow

MARCH 28, 2024

On site surveys are your direct link to website visitors. What is an On Site Survey? On-site or on-page surveys are questionnaires designed to collect feedback from website visitors in real-time. For this, create conversational surveys and chat with them. Create Engaging Surveys Time is money.

Feedback 52

Feedback User Experience Social Media Touchpoint 52

SurveySparrow

FEBRUARY 22, 2024

Let’s start by understanding the key features a customer retention software must have. 5 Key Features to Look for in Customer Retention Software You are on the lookout for a customer retention software, and whether the tool you need is on the list or not, you will acquire one nonetheless. Let’s see how the tool can help here.

Customer Retention 52

Customer Retention 2024 E-support Loyalty Programs 52

SurveySensum

FEBRUARY 1, 2024

Prioritizing Features: Helps decide which product features matter most to users. This way, new product features focus on fixing real customer issues, not just coming up with ideas that might not be useful. website chat, social platforms), reducing barriers that hinder response rates. Let’s see how we can do that.

Innovation 52

Innovation Feedback Multi-Channel Demo 52

BirdEye

MARCH 29, 2024

According to a recent Birdeye survey , 60% of businesses consider Instagram to be a mission-critical social media platform for their growth. There are many features you can leverage to share your brand’s story with your followers via Stories. But deciding what to post and which popular Instagram story idea to choose can be challenging.

2024 109

2024 Social Media Events Webinar 109

Lumoa

JANUARY 11, 2022

NPS surveys or full NPS analytics? The question of “What should you invest in: survey or analytics?” Without a properly crafted customer survey, you would not get enough data. However, when debating survey vs. analytics, professionals often forget why they started the customer experience management program in the first place.

NPS 103

NPS Net Promoter Score Feedback Multi-Channel 103

SurveySparrow

MARCH 31, 2024

And if you’re in the market for something a bit more advanced, with superior aesthetic and functional features, I’ll introduce you to SurveySparrow : A better alternative to Google Forms. Here’s a complimentary survey template from SurveySparrow that is available for your use at no cost. Source: SurveySparrow 7.

User Experience 52

User Experience Brands Feedback Demo 52

SurveySparrow

JANUARY 25, 2024

Source: formstack.com Formstack is a workflow automation software that lets you create forms and surveys, streamline document preparation, and gather eSignatures effortlessly. Let’s see how: Key Features 1. Whether you need a simple survey or a detailed registration form, the platform covers it. Key features 1.

Document 52

Document 2006 E-support Information 52

SurveySensum

OCTOBER 23, 2023

The tool provides several exciting features, like survey customization, a gamified user interface, feedback segmentation, custom reports, and many more. This includes limited integrations, expensive, tacky predefined templates, limited survey customization options, a confusing setup, and many more. So let’s explore.

2023 52

2023 NPS Multi-Channel Feedback 52

BirdEye

JUNE 14, 2023

Feedback management Digital communication tools like surveys and online reviews allow you to get valuable customer feedback for improving your business. A survey can help you identify customers who are happy with your offerings and why they buy from you. Online reviews, whether positive or negative, provide richer data.

Communication 98

Communication Social Media Document Advertising 98

SurveySparrow

MARCH 9, 2024

9 Best Voice of Customer (VoC) Tools in 2024 We have reviewed each tool of their features, pricing, and more, and have considered those tools that are VoC-focused and those that offer VoC tools. Notable Features of SurveySparrow The reputation management feature consolidates customer reviews from all review platforms.

2024 52

2024 Voice of Customer Touchpoint Social Media 52