Thematic

FEBRUARY 29, 2024

The insights from Thematic influence the effectiveness of everything from communication campaigns to product features. When they found that a ‘communication’ theme in their NPS surveys was disproportionately affecting their detractors, Lee used Thematic to hone in on the issue.

Insights 62

Insights Marketing Competitive Advantage Insurance 62

SurveySparrow

MARCH 12, 2024

Price tags, features, use cases—it’s a lot to sift through. Conduct customer satisfaction surveys on specific pages. Analytics and Reporting Tools: Analytical features help you understand trends, user satisfaction levels, and areas of your site that may need improvement. Now, I get it. So, let’s get straight to the point.

2024 52

2024 Feedback User Experience Insights 52

SurveySparrow

FEBRUARY 18, 2024

And guess what, out of the lot, I have picked the top 10, and jotted down their best features, pricing plans, and a bit about why you should use them! You can create your account in a span of a few minutes and start sending out email surveys that bring instant results. Their tablet surveys and iOS app ensure accessibility on the go.

2024 52

2024 Multi-Channel E Commerce Tourism 52

SurveySensum

SEPTEMBER 14, 2023

With IN-APP SURVEYS. W hat are In-App Surveys? In-app surveys are short surveys that are launched inside the app and help you gather customer feedback at relevant touchpoints. the benefits of the efficient in-app survey platform go further. That’s not it. And that’s what we’re going to explore in this blog.

Feedback 52

Feedback Multi-Channel 2023 Social Media 52

Thematic

DECEMBER 12, 2023

Businesses can use this data to introduce new features & enhance existing systems, improving the customer experience. For example, text responses in surveys, comments on social media, reviews, customer service lines or chat logs. Gartner research found that 95% of companies collect feedback through different types of surveys.

Feedback 62

Feedback Social Media Banking Insights 62

Retently

MARCH 11, 2024

Post-event surveys are crucial for this feedback, but the real challenge is knowing the right questions to ask. In this guide, you’ll find why they are important, areas to focus on, and 35 essential post-event survey questions crafted to draw out the insights you need. They capture their joys, frustrations, and valuable insights.

Events 119

Events Feedback Insights Presentation 119

ChurnZero

MAY 4, 2023

Monitor customer feedback for common threads Prior to the re-launch, we put together several customer feedback roundtables and fielded a survey to solicit customer input. This information became the driving force behind our community’s mission statement and theme. We landed on a theme that made sense: a neighborhood.

Feedback 98

Feedback Customer Success Customers Metrics 98

Thematic

SEPTEMBER 12, 2021

Through comments in customer feedback surveys, social media conversations, call center dialogue, etc., your customers are often telling you how they feel about specific features, customer service quality, user experience, and more. And what if their feedback is spread across CSAT, NPS and other CX surveys?

Metrics 117

Metrics Feedback NPS Loyalty 117

Lumoa

JANUARY 8, 2024

Think about all the customer feedback we see – tweets, reviews, comments, surveys. Key Features and Benefits of Text Analysis Software When you’re in the market for text analytics software, it’s not just about slick interfaces (UI) or smooth user experiences (UX). There’s an avalanche of text data out there.

Social Media 157

Social Media Feedback User Experience Insights 157

SurveySparrow

OCTOBER 8, 2023

An AI survey tool is a sophisticated software application infused with artificial intelligence algorithms. It is designed to enhance the entire survey process, from questionnaire creation to data interpretation. Smart surveys adjust questions based on answers, making it personal and boosting response rates! But, why use them?

Customer Experience 52

Customer Experience Customer Satisfaction User Experience Feedback 52

Thematic

JULY 11, 2022

When you have a lot of text feedback, like open-end survey responses, app review comments or twitter threads, how do you begin to make sense of it all? One of the best approaches is to uncover themes in the data using thematic analysis. What's a theme? Themes can be combinations of words, phrases or numbers.

Roadmap 77

Roadmap Banking NPS Feedback 77

SurveySparrow

JUNE 20, 2023

In the world of VoC, surveys are just the tip of the iceberg. A Voice of Customer program involves a strategic and proactive approach to capturing the true voice of customers through various channels – including surveys , reviews , social media , and more. Under Surveys, the Basic plan starts at $19/month for personal use.

Voice of Customer 52

Voice of Customer Customer Journey Mapping Social Media Multi-Channel 52

SurveySensum

MARCH 15, 2024

It lets you send NPS, CES, CSAT, product, onboarding, and many VOC surveys to your customers. You can analyze real-time data, gather comprehensive insights from journey-based dashboards, and identify your customer’s needs with the text analysis feature. Examples of these surveys include NPS, CSAT, CES, SSI, and onboarding.

2024 52

2024 Marketing Demo NPS 52

Thematic

SEPTEMBER 1, 2021

Support conversations have significant advantages over customer feedback collected through other channels: Customers find surveys tedious and often give low-quality responses. This generates richer data than rigid surveys with set questions. It can detect intent, products mentioned in conversation, and find themes in chat text.

Customer Insights 114

Customer Insights Insights Feedback Demo 114

Lumoa

AUGUST 8, 2023

Effectively analyzing survey results can provide numerous benefits, such as enhanced customer satisfaction, increased sales, and improved brand loyalty. So, if you’re ready to transform your customer feedback into a driving force for positive change, dive into this article and learn how to make the most of your customer surveys!

Feedback 83

Feedback Net Promoter Score NPS Customer Satisfaction 83

SurveySensum

JULY 2, 2023

SurveySensum SurveySensum is one of the best CSAT survey tools available in the market. It is AI-powered and facilitates the creation, distribution, and analysis of surveys with ease. Renowned for NPS, CES, and CSAT surveys , it offers a comprehensive CX program that covers every stage. The surveys are customizable.

Customer Satisfaction 52

Customer Satisfaction Measurement Multi-Channel Social Media 52

Retently

MAY 2, 2023

Yet, if you’re looking for a quick and reliable source of relevant information, surveys remain the go-to choice for successful businesses looking to improve customer experience. The most widely used surveys to assess customer satisfaction levels are NPS , CSAT , and CES. What is NPS, CSAT, and CES?

Customer Journey 146

Customer Journey NPS Demo Customer Satisfaction 146

Retently

OCTOBER 26, 2023

After all, it’s a short survey that works precisely because it’s simple — an advantage with which longer, more detailed surveys can’t compete. For example, you can use NPS tools like Retently to survey your customers on new additions to your product, such as an updated design, new feature, or recent upgrade.

Net Promoter Score 148

Net Promoter Score NPS Feedback Customer Satisfaction 148

SurveySensum

MARCH 14, 2024

And the key to improving it is by understanding your customers and listening to their voices via customer satisfaction surveys. These surveys provide a platform for customers to share their feedback, which can influence these online reviews. Let’s start by understanding customer satisfaction surveys and their types. ” 2.

Customer Satisfaction 52

Customer Satisfaction Banking Insurance Feedback 52

SurveySensum

FEBRUARY 26, 2024

– With PULSE SURVEYS. Pulse surveys are like little check-ins that happen regularly – weekly or monthly, and they’re designed to capture how your employees are feeling about different aspects of their jobs. Now, designing and launching these surveys requires the right tool, right? But, why are they important?

2024 52

2024 Culture Feedback Rewards Programs 52

ChurnZero

APRIL 1, 2024

By leveraging machine learning algorithms, AI can identify the most relevant features, tools, or services for individual customers based on their industry, company size, or usage patterns. Implementation Tips: Implement AI tools to analyze feedback from surveys, support tickets, and social media mentions to gauge customer sentiment.

Customer Journey Mapping 76

Customer Journey Mapping Customer Journey Social Media 2023 76

SurveySparrow

FEBRUARY 24, 2024

You’ll also be able to put what you’ve learned into practice with the help of a survey tool and see the effect it brings once you cover the topics!) Let me tell you why: Beyond Satisfaction Surveys: It goes beyond basic surveys by measuring the emotions and reasons behind customer responses.

Definition 52

Definition Social Media Feedback Customers 52

Ascribe

JULY 19, 2023

[FOR IMMEDIATE RELEASE] CINCINNATI, Ohio, July 19, 2023 Ascribe, a leading provider of SaaS text analysis solutions, announces the integration of cutting-edge Generative AI in CX Inspector with Theme Extractor and AI Coder with Theme Extractor. CX Inspector delivers better insights from open ends, faster.

2023 52

2023 Customer Experience Professionals Innovation Insights 52

SurveySensum

NOVEMBER 10, 2023

However, there are a few important features that you need to keep in mind while choosing a website feedback tool, such as, User-friendliness: Check if the tool is easy to use and implement into your everyday workflow. Best Features The tool is user-friendly. You can launch any type of survey in just 5 minutes.

User Experience 52

User Experience Feedback Multi-Channel Social Media 52

Thematic

DECEMBER 10, 2023

It involves dissecting text, images, videos, and other forms of qualitative data to identify patterns, themes, and relationships. Context provides meaning and helps researchers identify themes as well as interpret and make sense of the data. positive, negative, neutral) and identifying recurring themes (e.g.,

Social Media 62

Social Media Feedback Insights Culture 62

SurveySensum

OCTOBER 10, 2023

It offers built-in dashboards and reports to gain a better understanding of survey results. This includes managing contact lists, tracking customer attributes, difficulty setting up web surveys, tracking customer attributes, lack of advanced reporting, etc. It also offers tagging and segmenting of feedback for actionable insights.

Multi-Channel 52

Multi-Channel Feedback 2023 NPS 52

SurveySensum

JULY 15, 2022

Online surveys, undoubtedly are the best means to gather customer feedback online in 2022. Google Forms Features. But sometimes when you need to configure some complicated surveys and need to include external elements, Google Forms is not often the right answer. And for that, Google Forms is what comes to mind first!

2022 52

2022 E-support Automotive NPS 52

SurveySparrow

JUNE 19, 2023

AidaForm, an online form and survey creation tool, has gained traction in the market with its user-friendly interface and simplistic design approach. In this blog, we’ll dive into the world of AidaForm alternatives that offer advanced features and user-friendly experiences. The minimum pricing plan starts at $19/month.

Multi-Channel 52

Multi-Channel Document Social Media Omnichannel 52

SurveySensum

OCTOBER 11, 2023

It specializes in Net Promoter Score surveys, enabling companies to measure customer loyalty and satisfaction. Additionally, new users often face a learning curve while navigating its features. The evaluation typically involves Features and Customization: Begin by assessing the features offered by each alternative.

2023 52

2023 Net Promoter Score NPS Feedback 52

Gainsight

NOVEMBER 13, 2023

Available in the Text Analytics section of Gainsight CS, Takeaways provides an aggregated summary of recurring customer feedback and opinions, automatically searching and summarizing customer insights from survey responses as well as Timeline entries.

Customer Success 52

Customer Success Roadmap 2021 Customer Insights 52

SurveySparrow

OCTOBER 14, 2020

But only a stand-alone NPS platform won’t help you to collect rich insights and engaging surveys. You should look for AskNicely alternatives that offer actionable features like real-time data reporting, automation, 360-degree feedback , integrations, and much more. What is Online Survey Software? SurveySparrow. SoGoSurvey.

NPS 52

NPS Feedback Social Media Omnichannel 52

SurveySensum

NOVEMBER 23, 2023

NPS tool helps you survey your customers’ loyalty, categorize them as per their satisfaction data, and keep in touch with them. A well-designed NPS survey tool features NPS calculation, automation, survey scheduling, customer segmentation, an intuitive dashboard, reports, real-time notifications, etc.

NPS 52

NPS Net Promoter Score 2024 Multi-Channel 52

SurveySparrow

APRIL 21, 2024

5) Suitable for – Businesses looking to understand the market and their customers Best for – Feedback collection & analysis and experience management SurveySparrow is a renowned online survey software you can use to collect and analyze customer feedback. SurveySparrow can help you here through focused surveys.

E Commerce 52

E Commerce Feedback E-support Demo 52

SurveySensum

MARCH 3, 2022

Mandatory features to look for in a great VoC tool? It must-have features that support you in 3 core functional areas: Data Collection. Best Features. Use pre-built surveys, emails, chats, SMS, and other external sources to collect customer feedback and understand what a customer expects. . Best Features.

Multi-Channel 52

Multi-Channel Feedback Touchpoint Customers 52

SurveySparrow

MARCH 24, 2024

For those looking to upgrade their escape room experience, SurveySparrow offers advanced features to make your virtual escape room come alive. Every memorable escape room has a theme and narrative—be it a detective story, a space adventure, or a historical mystery. You can get access for free. Please enter a valid Email ID.

Entertainment 52

Entertainment Engagement Interaction Demo 52

SurveySensum

OCTOBER 12, 2023

InMoment is a customer feedback platform that helps you understand the voice of your customers , get actionable insights from qualitative feedback, and auto-categorize unstructured feedback from surveys, online reviews, support tickets, and more. With InMoment you do get this feature but it is complex to understand and use.

2023 52

2023 NPS Feedback Metrics 52

SurveySensum

AUGUST 9, 2022

Surveys are indispensable tools in the modern business world. And an intelligible survey tool offers actionable insights, detailed reports, and powerful analytics to improve the decision-making of an organization and inculcate customer feedback into the processes. But which survey tool is the best in the market? SurveySensum.

NPS 52

NPS User Experience Automotive Connections 52