BirdEye

JANUARY 17, 2024

Social media approval workflows are like your brand’s lifejacket — they help you stay afloat even when navigating choppy waters. Having a clearly defined approval workflow reduces these risks substantially. Let’s explore how content approval workflows come in handy in real-world scenarios.

Social Media 109

Social Media Multi-Channel Demo Feedback 109

Retently

MARCH 26, 2024

Whether you need more affordable pricing, specialized features, or differing levels of complexity, our guide dives into the top survey solutions vying for your attention. Budget constraints can lead you to seek alternatives that offer better value for money without compromising essential features.

2024 78

2024 Multi-Channel NPS Feedback 78

Comm100

APRIL 22, 2024

Automation Features Incorporating advanced automation features can streamline every aspect of customer service operations. Ticketing automation : Enhances the management of follow-up tasks and tracking issues through automated workflows, which reduces manual entry errors and speeds up resolution times.

Omnichannel 52

Omnichannel Social Media Customer Satisfaction Culture 52

Kustomer

FEBRUARY 19, 2024

Zendesk Overview Zendesk is a customer service software that offers a comprehensive set of features that helps businesses improve interactions and enhance overall customer satisfaction. Kustomer excels in advanced reporting by leveraging real-time customer data and insights, integrating these analytics directly within the support workflow.

Social Media 52

Social Media Multi-Channel Omnichannel E-support 52

Totango

DECEMBER 20, 2023

Our high rating in the usability index is a testament to the user-friendly interface and comprehensive features of Totango. Workflows and automation : Totango’s automation features offer users the ability to create workflows and automate processes such as updating key customer information and assigning tasks based on account changes.

2024 108

2024 Customer Centricity User Experience 2023 108

Kustomer

JANUARY 7, 2024

Intercom’s pricing starts at $39 per seat / per month for the essential plan, but it doesn’t offer the same features as the advanced and expert plans. There are “full seats” and “lite seats” which can vary greatly in their feature allowances and pricing. What to look for in an Intercom alternative ?

2024 97

2024 E Commerce E-support Social Media 97

Magellan Solutions

AUGUST 4, 2023

Additionally, it improves existing workflow and offers insightful data. Benefits of Using AI Tools for Improving Productivity Personalized Assistance and Workflow Optimization AI tools provide tailored assistance and workflow-optimizing strategies. It happens by configuring their features to meet specific requirements.

Call Center 98

Call Center Innovation Document Insights 98

Team Support

FEBRUARY 1, 2024

TeamSupport facilitates seamless collaboration and streamlines workflows. Seamless collaboration and streamlined workflows are at the heart of TeamSupport's functionality, leading to tangible business outcomes such as revenue growth, reduced churn rates, and elevated levels of customer satisfaction.

Net Promoter Score 52

Net Promoter Score Customer Centricity Customer Satisfaction Omnichannel 52

CSM Magazine

MARCH 22, 2024

Customer service processes have evolved dramatically with the advent of advanced workflow automation tools. With advanced data transfer solutions, your business can enjoy enhanced security features such as end-to-end encryption, which ensures that customer information remains protected from unauthorized access during transmission.

Customer Service 52

Customer Service Customer Relationship Management Customer Satisfaction Customer Relationships 52

Team Support

JULY 20, 2023

Efficiently managing customer support workflows is vital for businesses aiming to deliver exceptional customer experiences. The rigid and complex structure of Jira's workflows and configurations may not always accommodate the unique requirements of support ticket handling and escalation.

Customer Satisfaction 98

Customer Satisfaction Demo Innovation Customers 98

CSM Magazine

APRIL 18, 2024

It’s a cloud-based delivery model that allows businesses to add real-time communication features such as voice, video, and messaging to their own applications without needing to build back-end infrastructure and interfaces. Common CPaaS Features SMS and MMS Messaging: Send and receive text messages within applications.

2029 52

2029 E Commerce Healthcare E-support 52

SurveySparrow

JANUARY 25, 2024

Source: formstack.com Formstack is a workflow automation software that lets you create forms and surveys, streamline document preparation, and gather eSignatures effortlessly. All this is done using no-code workflows suitable for all skill levels. Let’s see how: Key Features 1. Key features 1. The best part?

Document 52

Document 2006 E-support Information 52

SurveyGizmo

FEBRUARY 17, 2023

By Amy Springer, Senior Digital Learning Content Developer Alchemer University launches a new program on February 17th – Alchemer Workflow. Alchemer Workflow is a no-code feedback workflow engine. Alchemer University Feedback Survey We want feedback on your Alchemer University experience so far.

NPS 52

NPS 2020 Feedback Connections 52

BirdEye

APRIL 2, 2024

This way, you can keep your channel’s data intact while still curating the content you want to prominently feature. If you decide that an unlisted video is worth featuring again, you can simply re-list it, and it will become searchable and visible to your subscribers and viewers once again.

2024 111

2024 Metrics Demo Customer Experience Management 111

CSM Magazine

MARCH 5, 2024

Gamification elements, rewards, and social features can motivate patients to continue their treatment plans and adopt healthy behaviors. Custom app development benefits Here are the significant custom patient engagement mobile app development advantages: Targeted features: address specific patient needs and workflows, unlike generic apps.

Engagement 52

Engagement Healthcare Hospitality 2030 52

Team Support

JULY 13, 2023

TeamSupport, the leading provider in B2B customer support software , is equally committed to introducing new AI-powered features to their platform in the coming months that offer high-quality support - all while leaving the humanness of customer care intact. Keep an eye out for this feature release from TeamSupport and the ones to follow.

B2B 98

B2B Customer Satisfaction Customer Care Technology 98

ClientSuccess

MAY 25, 2023

ClientSuccess launches SmartCS , its groundbreaking AI-driven solution designed to empower customer success managers and executives with data-driven insights, optimized workflows, prescriptive recommendations, and intelligent actions.

Net Promoter Score 81

Net Promoter Score Insights Customer Success NPS 81

Team Support

APRIL 17, 2024

When looking at customer support solutions, it's essential to identify features that not only address current needs but are also scalable for future growth and challenges. A live chat feature satisfies this demand by providing real-time assistance, significantly enhancing customer satisfaction. This is where TeamSupport stands out.

Customer Satisfaction 52

Customer Satisfaction Loyalty Customers Communication 52

Solvvy

JULY 13, 2022

Surveys are built on top of Solvvy’s Workflow engine so you can use the survey template to customize text and follow-up steps. . Compare the performance of different workflows, and measure how well rescue programs are performing over time. This feature is available at no additional cost for our new Conversational Interface.

Feedback 109

Feedback Measurement Customer Satisfaction Download 109

Magellan Solutions

AUGUST 17, 2023

Content creators look for advanced and practical solutions to streamline their editing workflows. The demand for advanced features drives the development of sophisticated editing tools. Superior AI Video Editing Tools Wondershare Wondershare is a powerful AI video editor with various editing features.

Social Media 98

Social Media E-support Entertainment Call Center 98

Comm100

OCTOBER 17, 2023

This article delves deep into the world of customer service automation software, exploring its key benefits, essential features, and the best customer service automation software for your business needs. Key Features : Ticketing, SLA management, automation workflows, omnichannel support (email, chat, phone, social media), knowledge base.

Customer Service 73

Customer Service Multi-Channel Omnichannel Social Media 73

Amity

OCTOBER 28, 2014

Our enhanced customer-driven workflow capabilities include more rule actions and workflow timeframes to support even the most comprehensive low and high-touch customer success strategies. To further simplify the day-to-day workflow for customer success managers, we have also integrated with Dropbox, Google Drive and Box.

Customer Success 48

Customer Success Insights Engagement Document 48

Kustomer

NOVEMBER 7, 2023

Scroll down to see a list of the most popular alternatives to Zendesk, along with the top features, pricing, pros and cons of an ideal customer service platform. Then another couple of weeks to meet with the various department leaders to help refine their processes and design workflows. So why look for an alternative to Zendesk?

2024 52

2024 Multi-Channel E-support Social Media 52

Gainsight

OCTOBER 25, 2021

And if you want to unleash a steady flow of products and features that your users love, you have to keep your finger on their pulse constantly. Feedback unveils sticky features. There are golden features sitting in your product just waiting to be discovered. Dive into user workflows. Launch product.

Feedback 98

Feedback White Paper Roadmap 2024 98

Merkle

MAY 9, 2023

Digital Asset Management (DAM) systems are becoming increasingly sophisticated, offering advanced features that enhance content delivery, maintain brand consistency, and even provide digital rights management services.

Management 97

Management User Experience Brands Engagement 97

Magellan Solutions

APRIL 24, 2024

Key Features of Effective eCommerce Data Entry Services When outsourcing your eCommerce data entry tasks, looking for a service provider that can deliver high-quality, reliable results is essential. Provide timely feedback, discuss any changes or challenges, and work together to optimize the workflow.

Sales 52

Sales 2027 Measurement Call Center 52

Totango

AUGUST 23, 2022

This may involve activating an account, setting up a username and password, completing a profile, getting oriented within your navigational menu or learning to use your product’s basic features. Expansion and growth occur as a customer adopts advanced product features and branches out into your other product and service lines.

Touchpoint 115

Touchpoint Customer Journey B2B Customer Journey Mapping 115

CSM Magazine

APRIL 18, 2024

Automated workflows and integration of management systems has meant that two, full-time staff members have been redeployed within the business equating to a saving of around £60,000 per annum. .” “We knew how our business operated and the workflows that were required to get jobs done and invoiced,” he continued.

Management 52

Management 2009 2018 Customer Relationship Management 52

SurveySparrow

MARCH 1, 2024

We will be discussing all such tools along with their key features and pricing. It offers a range of features, with AI surveys as the newest addition. On customer feedback or when a customer replies on the live chat, SurveySparrow’s sentiment analysis feature splits the text and analyzes it for hidden emotions.

2024 59

2024 Social Media Feedback Demo 59

SurveySparrow

MARCH 24, 2024

The information obtained during the discovery phase helps in defining the scope, features, and functionalities of the customer feedback tool. This feature is particularly beneficial for companies operating in international markets or targeting non-native English speakers.

Feedback 52

Feedback Multi-Channel Customer Insights Insights 52

SurveyGizmo

FEBRUARY 14, 2023

First-to-market features drive deeper engagements to increase customer adoption, retention, growth, and advocacy. February 14, 2023 – Alchemer – a global leader in experience management and enterprise feedback technology – today announced the launch of Alchemer Workflow. Alchemer Workflow is available immediately.

Feedback 52

Feedback 2023 Customer Retention Connections 52

Team Support

APRIL 23, 2024

With a comprehensive suite of tools and technology designed to streamline workflows, support teams are empowered to take on tickets more efficiently. Harnessing the Power of Technology In addition to its unique core features, TeamSupport leverages automation and AI to enhance the skill set of agents.

Technology 52

Technology Social Media Customer Satisfaction Innovation 52

Team Support

APRIL 3, 2024

It integrates with prominent client support features, including robust ticket management, collaborative environments, advanced reporting and analytics, task automation, and numerous other capabilities. With features like the Water Cooler, Discussion, and Waterfall, your team can easily share information and collaborate effectively.

Omnichannel 52

Omnichannel Social Media Customer Relationship Management Communication 52

SurveySparrow

JUNE 19, 2023

In this blog, we’ll dive into the world of AidaForm alternatives that offer advanced features and user-friendly experiences. However, its free plan lacks essential features, and the paid plans can be expensive for most teams. However, like any tool, AidaForm has its fair share of limitations.

Multi-Channel 52

Multi-Channel Document Social Media Omnichannel 52

SurveySparrow

MARCH 5, 2024

Do you go for the free and familiar or the feature-rich and customizable one? We will look into both platforms’ features, strengths, and weaknesses and give you all the data you need to make an informed decision. Features Formstack Google Forms Best For Logic and Branching Free Form Builder G2 Reviews Rating 4.4 (399)

Document 52

Document 2006 Connections Effort Score 52

CSM Magazine

AUGUST 23, 2023

As the technology behind mortgage CRMs continues to evolve, there are always new cutting-edge features and capabilities that companies can use to enhance their customer service and streamline their operations. This blog post will explore some of the latest and most innovative features of modern mortgage CRM software.

Document 52

Document Return on Investment Social Media Customer Relationship Management 52

Lumoa

JANUARY 8, 2024

Key Features and Benefits of Text Analysis Software When you’re in the market for text analytics software, it’s not just about slick interfaces (UI) or smooth user experiences (UX). Just focus on the features and benefits that will help your decision-making more efficient and cut through the clutter. Their customers?

Social Media 157

Social Media Feedback User Experience Insights 157