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Kapta Customer Success
JANUARY 10, 2022
Breaking down the key account management process and how KAM software can help. Key account management is an essential function of your organization. However, it can be extremely overwhelming to establish a process, but without one, you have no real way to track results and fix what isn’t working.
Optimove
JULY 1, 2021
The post Your Shopify Store Should Feed You Data: Here’s How appeared first on Optimove. If you are using Shopify and would like to learn more about how Optimove can help you scale your personalized CRM Marketing, contact us.
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InMoment XI
JANUARY 25, 2022
When employees feel meaningfully supported by their organizations and that they have a chance to make a difference in customers’ lives, they won’t ‘just’ stick around—they’ll feed that passion directly into customer relationships and help you maintain an audience with unwavering brand loyalty.
InMoment XI
DECEMBER 6, 2022
A: Craveable Brands’ post-transaction survey asks about delivery partner feedback to feed back to them. Q: How do you consider feedback through third party apps such as Menulog, Deliveroo, etc? The feedback collected by delivery partners remains separate from our VoC program today though we look to integrate to have one view down the track.
InMoment XI
NOVEMBER 18, 2021
This phenomenon feeds directly into the higher prices you’ve no doubt noticed while grocery shopping, and, of course, brands’ ability to purchase and make use of those same staples for their customers. Rather, the reason they’re so high is because, to put it simply, customers bought and cooked with them all while stuck at home!
InMoment XI
MAY 17, 2022
Even if you don’t work in the HR space, you’ve probably seen the term “The Great Resignation” cross your news feed at least once (or 100 times, more likely). At the very least, no matter what department you operate out of, you’ve seen the unprecedented level of churn the job market is experiencing right now.
InMoment XI
MAY 10, 2022
That’s another reason human expertise is invaluable in a CX setting; having someone handy who can identify problems when they arise or read new writing on the wall can feed that insight directly into your experience program, supercharging its effectiveness.
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