The ROI of Generative AI in CX: The Financial Case for AI Automation
TechSee
MARCH 4, 2024
However, the cost of AI talent, AI training, tuning, and refinement, as well as LLM consumption-based tokens at scale, begs the question, is Generative AI in CX a financially sound endeavor? What is the ROI of Generative AI in CX? First, there’s the initial investment in the technology itself, which can be substantial.
Let's personalize your content