five-trends-to-inform-your-cx-strategy-for-2022 
CSM Magazine
JANUARY 13, 2022
Jason Grier, Reputation‘s executive vice president and chief customer officer, reveals the key trends that will inform your CX Strategy this year and beyond. So, it’s no surprise that in 2022 — as in years past — anything CX will continue to be top of mind for companies across verticals.
Experience Investigators by 360Connext
FEBRUARY 1, 2022
Your CEO understands how important customer experience is to the success of your organization. If this describes your organization, I hope you know how fortunate you are. Your CEO wants the organization to succeed. Your CEO wants the organization to succeed. Success is really about customer experience management.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Lumoa
FEBRUARY 14, 2024
From social media posts to Google and Yelp reviews, every buyer can recount their customer experience with your company to a global audience. It is no wonder, then, that businesses have started paying much closer attention to their customer experience (CX) strategy. Reviewing your existing CX strategy is a good place to start.
ShepHyken
FEBRUARY 28, 2022
Here are my top five picks from last week. Consider how “warm” you are with your customers. can be summed up with the idea of you and your customers warming up to each other. can be summed up with the idea of you and your customers warming up to each other. My Comment: Here’s a new idea.
ShepHyken
DECEMBER 13, 2021
Here are my top five picks from last week. Yet, millions of people around the world are frustrated daily as call center agents keep customers on hold for long periods, are oblivious to a customer’s distress, or are unable to provide accurate information. What Social Media Trends Will Emerge for 2022? and the U.K.,
Kustomer
JULY 28, 2022
The customer experience (CX) is now the business of the brand: ensuring proactive, authentic interactions from a customer’s initial discovery all the way through to the development of loyal, vocal advocates of the brand. Providing a great customer experience reaps benefits far beyond positive feedback from your customers.
BlueOcean
DECEMBER 13, 2022
Check your wallet (digital and/or physical) – do you have loyalty cards for your favorite retail outlets? According to Bond Brand Loyalty’s 2022 Loyalty Report , a new variable has entered the game that changes how customers view loyalty—that the “brand is loyal to me.” Gas, grocery, fashion, technology… and probably more.
Expert insights. Personalized for you.
59 
Let's personalize your content