Avaya

AUGUST 14, 2019

A major cog in that technology is facial recognition (FR). Backed by the proliferation of high-resolution cameras in public spaces, robust artificial intelligence algorithms, and ever-increasing computer processing capabilities, FR has quickly become entrenched in our everyday lives. FR offers a wealth of additional possibilities.

Customer Experience 77

Customer Experience Transportation Contact Center Sports 77

Kate Nasser

NOVEMBER 4, 2021

Best in service insights fr Kate Nasser, The People Skills Coach™. Customer Service Mindset: Be a key link in the chain of success. It's service not servitude. The post Customer Service Mindset: Key Link in the Chain not Life in Chains | #custserv #LeadMorale appeared first on KateNasser.com.

Customer Service 78

Customer Service Insights Customers Hotels 78

Kate Nasser

SEPTEMBER 13, 2020

Latest tips fr Kate Nasser, The People Skills Coach™ | Leadership Customer Experience. Resist these customer service urges that you will otherwise regret. The post How to Resist These Irresistible Customer Service Urges | #CX #CustServ appeared first on KateNasser.com.

Customer Service 66

Customer Service Leadership Customers Customer Experience 66

Kate Nasser

JULY 5, 2020

Insights fr The People Skills Coach™. Lack of empathy for customers is customer service incompetence. Give customers empathy long before they cry or leave. The post Customer Service Incompetence: Empathy Only For Tears | #CX #PeopleSkills appeared first on KateNasser.com.

Customer Service 92

Customer Service Customers Insights Contact Center 92

Kate Nasser

SEPTEMBER 1, 2019

Tips fr Kate Nasser, The People Skills Coach™. Leaders, a great employee attitude is essential not negotiable. Lead, inspire, & expect it. Don't tolerate a bad attitude. The post Leaders, Great Employee Attitude is Essential, Not Negotiable | #Leadership appeared first on KateNasser.com.

Leadership 82

Leadership Engagement Customer Service Customers 82

Kate Nasser

MARCH 29, 2020

Tips and insights fr Kate Nasser The People Skills Coach™ | Customer Service, Leadership, Teamwork. In emergencies, how good are you at showing crises empathy to those you serve? The post Easy to Use Crises Empathy | #PeopleSkills #cctr #custserv appeared first on KateNasser.com.

Leadership 90

Leadership Insights Customer Service Contact Center 90

Kate Nasser

JANUARY 24, 2021

True illustration fr Kate Nasser The People Skills Coach™. If you want future sales revenue, start w/ providing great customer service today. The post Tomorrow’s Sales Revenue Starts w/ Today’s Customer Service | #CX appeared first on KateNasser.com.

Sales 71

Sales Customer Service Customers Customer Care 71

Kate Nasser

NOVEMBER 24, 2019

Success insights fr Kate Nasser, The People Skills Coach™ | Leadership, Leading Morale, Teamwork, Customer Service, Career. Avoid these defensive replies to feedback to preserve other's trust & professional respect of you.

Leadership 82

Leadership Feedback Insights Customer Service 82

Kate Nasser

AUGUST 30, 2015

Video fr The People Skills Coach™. Don't just focus on angry customers. Reverse customer experience strategy & make sure you retain calm customers too. The post Reverse Customer Experience: Are You Driving Calm Customers Away? appeared first on KateNasser.com.

Customer Experience 85

Customer Experience Customers Contact Center Customer Care 85

Kate Nasser

OCTOBER 4, 2015

Fr The People Skills Coach™. Sales & customer service transparency impresses w/ integrity & builds priceless trust. Remove the fine print or lose customers. The post Customer Service Transparency: Remove the Shadow of Fine Print! custserv appeared first on KateNasser.com.

Customer Service 81

Customer Service Sales Customers Contact Center 81

Kate Nasser

NOVEMBER 15, 2015

Improve it with these 4 steps fr The People Skills Coach™, The post Customer Service People Skills Timing: How to Sharpen Yours appeared first on KateNasser.com. How is your customer service people skills timing?

Customer Service 80

Customer Service Customers Contact Center Customer Care 80

Kate Nasser

OCTOBER 16, 2016

Management & customer experience training insights fr The People Skills Coach™. Perky customer service is valuable when combined w/ problem solving & action. The post Perky Customer Service Incompetence – Why Bother? | #cx #custserv appeared first on KateNasser.com.

Customer Service 68

Customer Service Customers Insights Management 68

Kate Nasser

AUGUST 4, 2015

Insights fr The People Skills Coach™. Empathy is a key to business success. It turns diversity into understanding. It is the connection before the solution. The post Empathy is the Connection Before the Solution | #business appeared first on KateNasser.com.

Connections 82

Connections Insights Sales Leadership 82

Kate Nasser

JANUARY 19, 2020

Insight fr Kate Nasser, The People Skills Coach™ Customer Service, Leading Morale. Courageously care this way for great service & teamwork - even on bad days. The post Courageously Care for Teammates & Customers Everyday | #CX #CustServ appeared first on KateNasser.com.

Customers 55

Customers Insights Customer Service Contact Center 55

Kate Nasser

JUNE 5, 2016

Latest business leadership tips fr Kate Nasser, The People Skills Coach™. Use people skills smarts and communicate. It prevents voids & vacuums of trouble. The post #PeopleSkills Smarts: Communicate or Become Irrelevant appeared first on KateNasser.com.

Communication 64

Communication Leadership Engagement Customer Service 64

Kate Nasser

OCTOBER 1, 2017

Tips fr Kate Nasser, The People Skills Coach™. Business leaders: Are you unwittingly telling your loyal customers that you prefer new customers? Don't make this mistake. The post We Prefer New Customers But Thanks Anyway for Your Loyalty | #custserv appeared first on KateNasser.com.

Loyalty 44

Loyalty Customers Sales Customer Service 44

Kate Nasser

AUGUST 25, 2018

Insight fr Kate Nasser, The People Skills Coach™. Powerful people skills connection starts w/ using names vs. sir/ma'am. Leadership, Sales, Customer Service. The post People Skills Connection: Use Names Not Ma’am Sir | #PeopleSkills appeared first on KateNasser.com.

Connections 40

Connections Leadership Sales Insights 40

Kate Nasser

AUGUST 16, 2015

Insights fr The People Skills Coach™. Leaders, How well do you show leadership strength w/o being harsh? Don't get stuck in the myths of toughness. The post Leadership Strength: 6 Reasons Leaders Are Harsh vs. Strong #peopleskills appeared first on KateNasser.com.

Leadership 92

Leadership Insights Communication Engagement 92

Kate Nasser

SEPTEMBER 1, 2015

Fr The People Skills Coach™. Leadership Emotion Radar: Leaders especially analytic & technical ones must remember to honor these employee emotional needs. The post Leadership Emotion Radar: 12 Employee Emotional Needs to Honor appeared first on KateNasser.com.

Leadership 90

Leadership Interaction Engagement Management 90

CSM Magazine

JULY 2, 2019

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Customer Service 40

Customer Service Multi-Channel Customers Technology 40

Kate Nasser

MAY 19, 2018

Insight fr The People Skills Coach™. Are customers frustrating you? Here's how to avoid losing it & be happy about your restraint. The post Customers Frustrating You? How to Feel Content in Restraint | #custserv appeared first on KateNasser.com.

Insights 40

Insights Customers Customer Service Management 40

Kate Nasser

NOVEMBER 25, 2017

How & why fr Kate Nasser The People Skills Coach™. | Indulgent Customer Experience: Indulge your customers & enjoy the joy you awaken in them. | #Carnival #CX. The post Indulgent Customer Experience: Are You Ready to Frolic? | #CX appeared first on KateNasser.com.

Customer Experience 43

Customer Experience Customers Hotels Hospitality 43

Kate Nasser

DECEMBER 16, 2017

Insights fr Kate Nasser The People Skills Coach™. Rigid procedures, individual insecurity, know-it-all mindset, and blunt words lead to conquering customers vs. caring for them. The post Are You Unknowingly Conquering Customers? | #PeopleSkills #Custserv appeared first on KateNasser.com.

Customers 42

Customers Insights Contact Center Customer Care 42

Kate Nasser

SEPTEMBER 18, 2016

Insight fr Kate Nasser, The People Skills Coach™. Leadership Inspiration: With so much focus on metrics how can leaders keep themselves & others inspired? The post Leadership Inspiration: Leaders, How Do You Stay Inspired? appeared first on KateNasser.com.

Leadership 0

Leadership Metrics Insights Communication 0

Kate Nasser

OCTOBER 26, 2019

Leading morale tips fr Kate Nasser The People Skills Coach™, Author of Leading Morale. Want high performance from your customer service employees? Show them the true impact they have on customers! The post Do Your Customer Service Employees See Their True Impact? | #CX #CustServ appeared first on KateNasser.com.

Customer Service 43

Customer Service Customers Contact Center Customer Care 43

TechSee

MAY 10, 2021

Stephane Friedfeld – FR/EU Account Manager. In the troubled times we are going through I’m convinced we can help French companies offer their customers a better experience and make them more efficient and profitable.”. See our list of open sales positions and apply here.

Sales 109

Sales ROI Contact Center Culture 109

Kate Nasser

MAY 31, 2017

Leadership insights & lessons fr Kate Nasser, The People Skills Coach™. The ultimate customer service culture is not about employees first. It's about unity. The post Ultimate Customer Service Culture: It’s About Unity Not Employees First | #custserv appeared first on KateNasser.com.

Culture 41

Culture Customer Service Leadership Insights 41

Kate Nasser

AUGUST 23, 2015

Tips fr The People Skills Coach™. Do you see employee morale & huge business success as either/or choice e.g. Amazon? Actually they're essential partners. The post Huge Business Success & Employee Morale: Opposites or Essential Partners? appeared first on KateNasser.com.

Engagement 83

Engagement Leadership Management 83

Kate Nasser

SEPTEMBER 6, 2015

Secret to engagement fr The People Skills Coach™. Leaders, build relationship engagement currency. Find out with these questions why your employees work. The post Engagement Currency: Do You Really Know Why Your Employees Work? appeared first on KateNasser.com.

Engagement 81

Engagement Leadership Management 81

Kate Nasser

AUGUST 2, 2015

Insights & tangible steps fr The People Skills Coach™. Leaders, when does your leadership gap & how do you fix the trouble you unintentionally create? The post Leadership Gap: Fixing Unintended Trouble You Create appeared first on KateNasser.com.

Leadership 82

Leadership Insights Communication Engagement 82

Kate Nasser

JULY 19, 2015

Latest fr The People Skills Coach™. Leadership people skills steps to create a creativity culture where people feel safe to engage & innovate. The post Creativity Culture: 7 Keys to Creating Safe Place to Engage | #peopleskills appeared first on KateNasser.com.

Culture 82

Culture Engagement Leadership Innovation 82

Kate Nasser

JUNE 21, 2015

Balance tips fr Kate Nasser, The People Skills Coach™. Leadership success is about balance -- not just climbing to the summit. Balance is the real challenge! The post Leadership Success: Think Balance Beam Not Mountain Top | #peopleskills appeared first on KateNasser.com.

Leadership 83

Leadership Communication Engagement Management 83

Kate Nasser

JULY 29, 2017

Insightful list of reasons fr Kate Nasser The People Skills Coach™. With so much automation, why is the human touch still so key for great customer service and customer experience? The post Human Touch: Reasons It’s Still Key to Customer Experience | #CX appeared first on KateNasser.com.

Customer Experience 41

Customer Experience Customers Insights Customer Service 41

Kate Nasser

JUNE 2, 2015

Insights fr , The People Skills Coach™. Empathy is so important for business relationships and often missing. Does knowledge & experience dull empathy? The post Does Knowledge & Experience Dull Our Empathy? leadership #custserv appeared first on KateNasser.com.

Leadership 82

Leadership Insights Customer Service Management 82

Kate Nasser

JUNE 7, 2015

How to address morale fr The People Skills Coach™. Change leadership: Picture employees committed to difficult project. What happens when you pull the plug? The post Change Leadership: Addressing Morale Issues When Aborting a Project | #pmot appeared first on KateNasser.com.

Leadership 82

Leadership Communication Engagement Management 82

Kate Nasser

MARCH 21, 2017

Key customers experience examples fr The People Skills Coach™. When you buy a biz, the essential bond to keep current customers is taking time to know them. The post Essential Bond to Keep Customers When You Buy a Business | #CX appeared first on KateNasser.com.

Customers 40

Customers Customer Experience Customer Care Retail 40

Kate Nasser

FEBRUARY 7, 2016

Tips fr The People Skills Coach™. Answering questions clearly helps create an outstanding patient experience. Have you taught everyone how to do this? The post Outstanding Patient Experience: Create Through Communication | #peopleskills appeared first on KateNasser.com.

Communication 45

Communication Interaction Healthcare Customer Service 45