CSM Magazine

MARCH 23, 2022

Reuters Events have teamed up with Infobip to bring you the next webinar in their Customer Service Leadership series ‘ Meet Customers Where They Are: Building a Seamless Omnichannel Strategy’ features insights from senior leaders from GM Financial, Infobip & Leap2Digital.

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Omnichannel Webinar Financial Leadership 52

InMoment XI

OCTOBER 10, 2023

These metrics not only gauge the effectiveness of your customer service initiatives but also shape your overall business strategy and customer experience. The Importance of Measuring Customer Service Metrics Customer service metrics are the backbone of any successful customer-centric strategy.

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Metrics Net Promoter Score Customer Service Effort Score 260

SurveySensum

AUGUST 7, 2023

With effective strategies like personalization, omnichannel customer support, and an efficient VOC Program, you pave the way for a seamless, convenient, and hassle-free customer journey. – You must not only meet but exceed your customer’s expectations. Apart from live chat, you can also use email, in-app chat, etc.

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B2B Customer Experience Marketing Customer Centricity 52

SurveySensum

FEBRUARY 28, 2024

The feedback tool should provide seamless navigation and ease for your team to access and share their genuine thoughts and opinions. Using an anonymous employee feedback tool enables you to access genuine opinions about your processes, and employees’ interactions with your company, and pinpoint areas where improvements are necessary.

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2024 Feedback Demo Social Media 52

CSM Magazine

JULY 9, 2020

We are just two weeks away from our next free customer service webinar: The Customer Service Leader of the Future: Identify the Strategies You Need to Stay Ahead of the Game. Go beyond omnichannel to any channel – Deliver a seamless experience that allows you to build meaningful relationships wherever your customer is.

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Webinar Customer Service Omnichannel Innovation 52

Kustomer

FEBRUARY 19, 2024

Kustomer offers a seamless experience for support agents, eliminating the need to switch between multiple tabs or systems to manage customer conversations. Freshdesk Overview Freshdesk , a flagship product of Freshworks Inc., Related → Zendesk Pros and Cons: Is Zendesk Really Worth It?

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Social Media Multi-Channel Omnichannel E-support 52

Kustomer

JANUARY 19, 2021

New York, NY – January 19, 2021 – Kustomer , the top-rated CRM platform for omnichannel customer experiences, today launched its next-generation Kustomer Chat platform. Customer service has become a lifeline for consumers struggling to adapt in the post-COVID era.

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