CSM Magazine

DECEMBER 8, 2015

Genesys, provider of omnichannel customer experience and contact centre solutions, has announced that it has been accepted as a supplier for the UK Government’s latest G-Cloud framework, G-Cloud 7. G-Cloud is the pre-approved list of suppliers offering cloud and digital services via an online portal.

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CSM Magazine

JULY 13, 2023

“The digital transformation of our business – initially through the migration to Genesys Cloud – provides us with lots of potential for growth and will strengthen our abilities to provide our customers with the best possible experiences when interacting with Aramisauto.”

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CSM Magazine

JANUARY 17, 2024

With that, I think you’ll see a lot of Proof-of-Concept projects that very quickly become real, tangible propositions which are then baked into broader CX strategies, for example within the likes of a Salesforce or Genesys-based contact centre infrastructure. Another way to look at it is this.

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CSM Magazine

FEBRUARY 14, 2023

Appello Careline, an award-winning 24-hour careline services provider, has selected Sabio Group for its migration to a new cloud contact centre platform. “We are delighted to add Appello Careline to our list of managed service and network service clients, as well as supporting them in their migration to Genesys Cloud.”

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CSM Magazine

MAY 28, 2021

New premium selection allows Genesys customers to implement PCI Pal’s secure payment solutions at optimum pace. PCI Pal – the global cloud provider of secure payment solutions for business communications – has announced its secure payment solutions are now available as a premium Client Application on Genesys AppFoundry.

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CSM Magazine

NOVEMBER 15, 2022

The pest control leader is implementing Genesys Cloud CX — an all-in-one Cloud, contact centre and experience solution — as its contact centre platform as part of an ambitious unified communications project. ” While voice remains its main channel, Genesys Cloud CX provides omnichannel support. .

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CSM Magazine

MARCH 13, 2024

Implementing Sabio’s proprietary Salesforce Service Cloud Accelerator and Salesforce Service Cloud, Sweaty Betty realised game-changing operational efficiencies and customer satisfaction levels that exceeded all expectations. Fiona Lind, Digital Project Manager at Sweaty Betty, explained the transformational impact.

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CSM Magazine

JANUARY 13, 2023

Sabio – the digital customer experience (CX) transformation company – will integrate the specialist Genesys business of Sopra Steria. Sabio Group has expanded into the European Nordics region following a ‘transfer of business’ agreement with a major European IT consultancy. ” About Sabio Group.

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CSM Magazine

AUGUST 30, 2022

The good news is that with increased deployment of cloud-based digital telephony and continuous innovations within the channel, it’s now possible to track, measure and support all aspects of the voice call – from initial answer through to wrap-up and beyond. About the Author.

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Average Handle Time Omnichannel Customer Journey Innovation 98

ChurnZero

JULY 27, 2021

A sister program to the SaaS Awards, The Cloud Awards ( [link] ), will soon accept submissions for a new 2021-22 program, continuing its recognition of excellence in cloud computing, with an October deadline. . The SaaS Awards is a sister program to the Cloud Awards, which was founded in 2011. Genesys (Genesys Cloud).

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CSM Magazine

MAY 3, 2023

“This appointment provides a focal point for our in-country and in-region presence, enhancing our capabilities – particularly in Genesys cloud migration – and strengthening our skillsets, language and market knowledge to serve both new and current customers.

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VDS

OCTOBER 2, 2023

Selecting the right Genesys Cloud partner for your business is essential to successfully designing, implementing, and supporting the Genesys Cloud solution. Key Takeaways Evaluate potential Genesys Cloud partners based on their experience, capabilities, integration, and support offerings.

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CSM Magazine

SEPTEMBER 28, 2023

The multi-year agreement sees Sabio taking over the maintenance and support of Marsh’s Genesys Cloud customer service infrastructure. The partnership with Sabio, the digital customer experience (CX) transformation specialist, marks a significant milestone for Marsh Finance, which this year celebrates its 50th anniversary.

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CSM Magazine

JULY 12, 2023

Sabio will guide the firm’s transformation to a new cloud-based customer service platform on Genesys Cloud CX, providing a flexible, scalable, unified CX platform. This platform has been specially developed and selected by Davies, with the customer at the forefront of the solution. .

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Multi-Channel Insurance Touchpoint Technology 52

Calabrio

AUGUST 7, 2020

Whether long-term partnerships like Cisco or Avaya , or newer collaborations with Amazon Connect , Twilio or UJET , we deliver value to customers by making the connection between their on-prem or cloud contact center to our leading workforce engagement management platform.

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CSM Magazine

AUGUST 10, 2023

Its NS3 framework inclusion comes a few months after it was also included in the UK Government’s G-Cloud framework, strengthening its ability to serve the UK public sector as a recognised Cloud Software and Cloud Support supplier. In 2022/23, CCS helped the public sector to achieve commercial benefits equal to £3.8

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CSM Magazine

NOVEMBER 14, 2023

Decreasing Pace of Cloud Migration However, it’s not all smooth sailing. I touched upon the decreasing pace of cloud migration, a crucial factor in the digital transformation journey. Many organisations are still grappling with the shift to the cloud, and I delved into the reasons behind this slowdown.

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CSM Magazine

JANUARY 8, 2024

And we had a plan… Within hours of that distress call, our team spun up a 100-seat cloud-based contact centre solution ready to support multiple European countries powered by the Twilio Flex platform. But what about the contact centre solution that is vital to its operations? This is where Sabio comes into the picture.

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Healthcare 2023 Multi-Channel Customer Journey 52

CSM Magazine

JUNE 7, 2023

Makepositive will work closely with Quickline to help them harness the feature-rich, industry-specific capabilities of Salesforce Communications Cloud, to enhance field services, improve customer support, and streamline inventory and van stock management. “At

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CSM Magazine

MARCH 2, 2023

While a number of innovators and early adopters have seized the initiative and embraced a rapid transformation to cloud contact centres, the reality remains that the vast majority of organisations are still trying to establish just exactly what their cloud contact centre journey might look like. That’s completely understandable.

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CSM Magazine

JULY 5, 2022

.” Throughout the year, the Group successfully strengthened its partner network, nurturing relations with the likes of Twilio, Google Cloud, Amazon Connect and Salesforce, while re-enforcing its partnerships with established vendors such as Verint, Avaya and Genesys.

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CSM Magazine

MARCH 9, 2023

Cloud alone can’t be the sole answer to your CX business challenges or a destination for your business – but it is the first step through a door that will allow you to unlock potentially significant improvements in terms of operational efficiency and costs, customer satisfaction, and advisor performance and retention.

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CSM Magazine

JUNE 29, 2023

Twilio Flex is a digital engagement centre for the entire customer journey—a sales tool for pre-purchase conversations, a cloud-based contact center, and an in-app digital concierge. Developed by Twilio, Flex provides businesses with the flexibility and scalability needed to deliver exceptional customer experiences across multiple channels.

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CSM Magazine

MAY 23, 2023

Through its own technology, and that of world-class technology leaders such as Amazon Connect, Avaya, Genesys, Google Cloud, Salesforce, Twilio and Verint, Sabio helps organisations optimise their customer journeys by making better decisions across their multiple contact channels.

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Natalie Petouhof

AUGUST 31, 2016

Tweet Genesys (www.genesys.com), a customer experience, omnichannel and contact center solution and Interactive Intelligence Group Inc. www.inin.com), a customer engagement and global leader of cloud and on-premise solutions for communications and collaboration, are entering into a definitive agreement. Notes From The Executives.

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CSM Magazine

OCTOBER 31, 2022

Sabio’s ‘makepositive’ – a dedicated multi-award-winning Salesforce consulting partner and one of the longest standing Salesforce partners in the UK – is supporting CityFibre’s growth plans in a multi-year agreement managing and maintaining the roll-out of Salesforce Marketing Cloud.

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Multi-Channel Hospitality Consulting Customer Engagement 52

CSM Magazine

NOVEMBER 25, 2021

PCI Pal , the global provider of cloud-based secure payment solutions – has upgraded Chill Insurance’s payment security solution to aid secure and compliant payment card transactions, regardless of whether contact centre agents are working onsite or remotely from home.

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CSM Magazine

DECEMBER 15, 2022

Its ‘ Empowering People to Deliver Excellent CX ‘ campaign focuses on arming contact centre advisors with the latest equipment and technical capabilities needed to deliver outstanding CX – such as AI and automation, cloud technologies and harnessing data to power differentiation.

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Customer Journey Technology Customer Service Customer Expectations 52

Talkdesk

JUNE 27, 2019

Mainly because of the legacy on-premises ACDs from Avaya, Cisco, Genesys and others that have been in place for decades. Why are enterprise contact center digital transformation initiatives lagging? Talkdesk Boost addresses this growing marketplace dilemma with a win-win approach.

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Contact Center Customer Centricity Customer Experience Customer Service 79

Natalie Petouhof

JANUARY 12, 2022

Dr. Petouhoff works on customer experience business and value consulting, as well as sales enablement, with the executive team at Genesys, a cloud CX platform. Her new book, co-written with Genesys CEO and Chairman Tony Bates, argues that empathy is key to solving CX and EX (employee experience) challenges.

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CSM Magazine

MAY 12, 2023

“We have delivered another strong period of growth, driven by our market leading partner eco-system, as well as our capability to deliver our patented cloud solutions in a light-touch way, on a truly global basis.” PCI Pal’s cloud-based payment solutions are trusted by an extensive and fast-growing customer and partner base.

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CSM Magazine

APRIL 19, 2023

makepositive , which provides specialist Salesforce consulting and implementation services since 2008, achieved ‘Leader’ status in the ‘Implementation Services for Core Cloud’, ‘Implementation Services for Marketing Automation’ and ‘Managed Application Services’ quadrants.

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CSM Magazine

MARCH 13, 2023

It works by infusing Salesforce’s proprietary AI models with generative AI technology from its ecosystem of partners, including real-time data from Salesforce Data Cloud. And through our specialist Salesforce consultancy, makepositive , we can deliver Service Cloud Voice deployments as part of major CRM projects.

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Natalie Petouhof

DECEMBER 6, 2016

Tweet Genesys has completed the acquisition of Interactive Intelligence. The idea is that the addition of Interactive Intelligence will enable Genesys to accelerate its mission of powering the best customer experiences in more industries and more countries – over any channel in the cloud and on premises.

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Interaction Leadership Customer Service Connections 40

Natalie Petouhof

MARCH 3, 2016

Genesys, a market leader in omni-channel customer experience (CX) and contact center solutions, will be particpating in the event. At Enterprise Connect, Genesys will show why omnichannel will be the standard in customer experience excellence and how companies can move toward an Omnichannel Engagement Center solution.”.

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CSM Magazine

JUNE 27, 2023

Through its own technology, and that of world-class technology leaders such as Amazon Connect, Avaya, Genesys, Google Cloud, Salesforce, Twilio and Verint, Sabio helps organisations optimise their customer journeys by making better decisions across their multiple contact channels.

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CSM Magazine

JUNE 15, 2023

Through its own technology, and that of world-class technology leaders such as Amazon Connect, Avaya, Genesys, Google Cloud, Salesforce, Twilio and Verint, Sabio helps organisations optimise their customer journeys by making better decisions across their multiple contact channels.

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