TechSee

MARCH 7, 2023

Colleen Beers, Chief Administrative Officer, Alorica – Colleen is leading a culture that celebrates rich diversity and is intent on driving excellence. Serpil Timuray – CEO Europe Cluster and Member of Group Executive Committee, Vodafone – Serpil inspires us with her advocacy to close the global digital divide.

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2023 Contact Center Leadership Hospitality 207

InMoment XI

SEPTEMBER 25, 2015

Implementing a locally and globally effective, yet efficient customer experience(CX) program doesn’t come easy. To be successful, such a program needs to deliver against very different needs, from the head office to local markets. The following ten steps are a guideline to a successful start of your global CX program: 1.

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Article Marketing Customer Experience Customers 465

Braze

APRIL 15, 2024

At this year’s South by Southwest (SXSW), Astha Malik, Chief Business Officer at Braze, took to the stage alongside Ekta Chopra, Chief Digital Officer at e.l.f. Beauty, Judy Lee, Senior Director of Global Brand Experiences at Pinterest, and moderator Emma Sandler, Beauty & Wellness Editor at Glossy…

Insights 59

Insights Brands Customer Engagement Engagement 59

Playvox

FEBRUARY 20, 2024

While the pandemic may seem distant in some of our minds, one shift remains prevalent long after it became safe to go back to offices — the need and desire to work remotely. Remote work is the practice of working from a location other than the traditional office setting. First, let’s define remote work.

Management 88

Management Contact Center Communication Feedback 88

Magellan Solutions

MARCH 13, 2024

Both offshoring and outsourcing provide businesses with access to global talent, cost savings, and the ability to focus on core competencies, giving them a competitive edge. It’s like tapping into a global talent network while saving costs. Delegating tasks to external parties can significantly impact your business.

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Culture E-support E Commerce Communication 105

Inbenta

JUNE 14, 2023

DALLAS – [June 14, 2023] – Inbenta, a conversational AI platform designed to optimize customer experience, today announced the appointment of Adam Rivera to Chief Legal Officer. As Chief Legal Officer, Rivera will be responsible for leading Inbenta’s legal, compliance, and regulatory oversight.

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2005 2023 Government Leadership 98

Customer Bliss

FEBRUARY 18, 2022

If you’re looking for resources to share with your team on experience leadership, I encourage you to take a look at the authors on this year’s Global Gurus list of customer experience leaders for inspiration (a sincere thank you to Global Gurus for including me in the list once again).

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2022 Customer Experience Chief Customer Officer Books 286

CSM Magazine

MARCH 20, 2024

In the fast-evolving global business landscape, the strategic move of customer support outsourcing to the Philippines has become a critical path for companies seeking to boost operational efficiency and elevate customer satisfaction. The expertise residing within Cynergy BPO’s leadership is unparalleled.

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2001 Customer Experience Contact Center Competitive Advantage 52

ShepHyken

DECEMBER 3, 2021

This week we feature an article by Dan Martin, Chief Executive Officer of Xpress Global Systems , an organization focused on innovation, efficiency, and scalability of shipping and distribution of flooring products. Dan Martin joined Xpress Global Systems, LLC (XGS) as Chief Executive Officer in April 2021.

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Customer Experience Net Promoter Score 2021 Transportation 136

Clarivate

NOVEMBER 27, 2023

A new global survey captures community challenges and views on the future of research A new report from Research Professional TM News, an editorially independent part of Clarivate TM , explores the key priorities, challenges and drivers of change for academic research offices. For example, a U.K.

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Measurement Download Engagement Information 69

TechSee

AUGUST 14, 2023

Follow on LinkedIn Brad Cleveland , Consultant, Keynote Speaker, Course Instructor Brad Cleveland is a global expert in customer strategy and managemen t. She is a 5-time Chief Customer Officer, a published author of four books, a keynote speaker, a thought leader, and an industry-leading expert on customer-centric leadership.

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2023 Customer Service Contact Center Customer Centricity 207

CSM Magazine

FEBRUARY 7, 2024

Sabio Group , the digital customer experience transformation services specialist, has expanded its partner leadership with the appointment of two new Global Partner Account Managers. The latest appointments complete Sabio’s global Partner Management team, coming weeks after Mel Bogin joined the Group as Global Partner Manager for Salesforce.

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Leadership Technology Sales Customer Journey 52

CSM Magazine

FEBRUARY 7, 2024

” Rather than focusing on traditional training equipment, the sponsorship from Sabio – a global tech firm which has a major operation in Glasgow – is enabling Busby Girls to leverage analytics and AI for both performance improvement and personal development. “It aligns perfectly with our company values.

Sports 52

Sports 2023 Innovation Technology 52

Inbenta

DECEMBER 21, 2023

DALLAS – December 14, 2023 –Inbenta, a conversational AI platform designed to optimize customer experience, today announced the appointment of Merlin Bise as Chief Technology Officer, effective January 1, 2024. ” The post Inbenta Appoints Merlin Bise as Chief Technology Officer appeared first on Inbenta.

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2024 2023 Roadmap Banking 52

C Space

OCTOBER 5, 2021

C Space, the global customer agency, has today announced the appointment of a Chief Technology Officer to its Executive Leadership Team. BOSTON, October 5, 2021 – C Space, the global customer agency, has today announced the appointment of a Chief Technology Officer to its Executive Leadership Team. About C Space.

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Technology Insights 2021 Leadership 98

C Space

JANUARY 20, 2021

C Space promotes Jessica DeVlieger to global CEO role. C Space, the global customer agency today announced that Jessica DeVlieger will become its new Global Chief Executive Officer, effective February 1st, 2021. Headquartered in Boston, C Space also has offices in London, New York, Tokyo, San Francisco, and Mexico City.

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2021 Workshop Advertising Communication 97

Clarivate

NOVEMBER 16, 2023

Comprised of 15 leaders at top research institutions from across the globe, the council includes members from both research offices and libraries. The research council is part of a larger initiative at Clarivate to uncover and solve pressing challenges facing research offices around the world.

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2028 Webinar Government Insights 69

West Monroe

APRIL 22, 2024

What do an English Premier League football club and recent global M&A trends have in common? Both share common ground in their evolution, focusing on key facets such as balancing global vs. regional strategies, strategic resourcing, and investment in value creation initiatives. This dynamic mirrors Brighton F.C.’s

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Government Sports Leadership 2009 52

ChurnZero

DECEMBER 17, 2021

Customer Success software provider, ChurnZero, announces plans to open a new office in the Netherlands to support global expansion efforts in 2022. ChurnZero, a leading Customer Success platform, today announced that it is establishing and investing in a new office in Amsterdam to help accelerate its global growth.

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2022 Touchpoint Customer Success Innovation 98

Strativity

MAY 10, 2023

In September 2022, Material acquired Srijan , a renowned global digital engineering firm, gaining Srijan’s long-standing relationship with Acquia as a preferred partner since 2019. To learn more about the partnership between Material and Acquia, please visit [link].

Technology 52

Technology Marketing 2022 2023 52

Clarivate

MAY 24, 2022

Since then, we have been moving full speed ahead – remaining focused on ways we can take action faster with greater purpose, making sustainability part of our global culture and improving our measurement and reporting capabilities. Prior to that, Tiffani was the organization’s Chief Financial Officer for 10 years.

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2021 Government 2024 Innovation 98

CSM Magazine

JANUARY 18, 2024

She is now an acclaimed author, entrepreneur, and global speaker specialising in the societal and business impacts of emerging technologies. ” Sabio, the global digital experience transformation services specialist, will once again host Disrupt at the Brewery in London, this year on Tuesday March 5th.

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Events 2024 Innovation Technology 52

Magellan Solutions

MARCH 19, 2024

The back office meaning often gets overshadowed amidst the buzz of customer interactions. Do you want to experience a transformation in business performance by enhancing your back-office operations? According to research by Aberdeen Group , companies that update their back office experience a 2.8x rise in employee productivity.

Financial 52

Financial Competitive Advantage Loyalty Customer Satisfaction 52

Inbenta

SEPTEMBER 30, 2023

Inbenta adds new Chief Marketing Officer, Head of Experience, and Head of Product DALLAS, September 27, 2023 – Inbenta, an AI platform purpose-built to optimize customer experience, today announced the appointment of David Barnhardt to Head of Experience, Janice Diner to Chief Marketing Officer, and Robin Dindayal to Head of Product.

2005 52

2005 2023 Banking Financial 52

ShepHyken

DECEMBER 7, 2023

Call centers consume around four times more energy per square foot than typical offices, and in the U.S., Additionally, the average call center agent uses around 30% more energy compared to a typical office worker, and call centers consume approximately six times more energy per square foot than other commercial buildings. In 2021, 57.4

Call Center 58

Call Center E-support E Commerce Travel 58

ShepHyken

JANUARY 4, 2022

Shep Hyken interviews Genefa Murphy, the Chief Marketing Officer for Five9. ” About: Genefa Murphy is the Chief Marketing Officer for Five9. Intelligent Virtual Assistant. The Opportunities and Fears Surrounding Intelligent Virtual Assistant.

Virtual Agent 127

Virtual Agent Contact Center 2021 Consulting 127

CSM Magazine

SEPTEMBER 12, 2023

The company also welcomes Dan Mitzner as its new Chief Marketing Officer (CMO), adding his expertise and strategic vision to drive Zenarate’s growth further. Zenarate serves a growing global customer base within the financial services, insurance, healthcare, telecommunications, technology, retail, and travel industries. .

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Telecommunications Marketing Contact Center Insurance 59

ShepHyken

OCTOBER 11, 2022

Shep Hyken interviews Temy Mancusi-Ungaro, Chief Executive Officer of Reachdesk , a global data-driven gifting platform that helps teams send gifts at a large scale and measure their impact. ” About: Temy Mancusi-Ungaro is the Chief Executive Officer of Reachdesk , the leading global data-driven gifting platform.

Connections 71

Connections Employee Experience Measurement Customer Service 71

Magellan Solutions

MARCH 26, 2024

Concentrix Location: Global Presence Specialties: Technology, Automotive, Healthcare Why for SMEs?: 3. : Provides flexible, scalable solutions with a focus on high-quality customer service, ideal for SMEs targeting global markets. Teleperformance Location: Global Presence Specialties: Multi-industry Why for SMEs?:

Customer Service 52

Customer Service Multi-Channel E-support E Commerce 52

CSM Magazine

OCTOBER 25, 2022

While fun and worthwhile, these festive endeavors mean more employees will be spending time out of the office. While time away from work during the holidays has tremendous benefits for the employee who is out of office, it can actually negatively impact fellow coworkers who are left behind to pick up the slack. And that is crucial.

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Banking Customer Service Feedback Customers 119

CSM Magazine

OCTOBER 13, 2022

He had a package from Switzerland that had arrived Monday at my former office. Scott was excited to see me (the tennis court is only a few blocks from my old office). Scott called the US Post Office where he works and found the package was still there. When I tried to call or write the Post Office, they only take complaints.

Customer Service 105

Customer Service Seminar Healthcare Travel 105

CSM Magazine

OCTOBER 24, 2023

Leaders brought all back-office resource planning to Calabrio Workforce Management, streamlining interactions across 1,400 skills and 3,500 agents. Jo’s dedication to the rollout of Calabrio WFM across 5 global sites, introduction of self-scheduling, and plans for back-office teams exemplified her role as a true Calabrio champion.

Connections 52

Connections Contact Center 2023 Innovation 52

ShepHyken

AUGUST 16, 2022

Shep Hyken interviews Seth Dobrin, IBM ‘s first Global Chief AI Officer, leading the company’s corporate AI strategy. ” About: Dr. Seth Dobrin is IBM’s first Global Chief AI Officer. The Role of AI in Customer Care. Building Human-Centered AI in Customer Service and Experience .

Healthcare 64

Healthcare 2022 Government Customer Care 64

CSM Magazine

JANUARY 26, 2023

Angie Tay, Group Chief Operating Officer, TDCX TDCX Inc., Over time, we have grown our client relationships at a global level. These clients are now looking for global strategic support.” ” The Center is located at TDCX’s headquarters in Singapore and is led by Ms Angie Tay, Group Chief Operating Officer.

E Commerce 52

E Commerce Customer Experience E-support Innovation 52

CSM Magazine

MAY 23, 2023

Calabrio , the workforce performance company, today announced the appointment of Joel Martins as Chief Technology Officer (CTO), spearheading Calabrio ONE’s true-cloud Artificial Intelligence (AI)I solutions and customer-centric innovation.

Innovation 52

Innovation Contact Center Customer Centricity Leadership 52

CSM Magazine

SEPTEMBER 16, 2022

Above all, a global shortage of talent offers Cape Town’s youth incredible opportunities. As the global economic outlook “darkens significantly”, according to International Monetary Fund chief Kristalina Georgieva*, business process outsourcing (BPO) has become crucial for companies seeking to streamline costs and processes.

E Commerce 52

E Commerce E-support 2022 Telecommunications 52

2020 Research

JULY 12, 2023

Sago Appoints New Leaders Expanding its Commitment to Innovation and Improving the Human Experience in Research Iselin, NJ—July 11, 2023 Sago ( formerly Schlesinger Group ), a global research and data partner connecting human answers to business questions announced the appointment of two key leaders to its executive team.

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Leadership Sales Marketing 2023 52