NICE inContact

JANUARY 22, 2020

To help your contact center stay on top of these industry terms, we’ve built a new best-in-class glossary!

Contact Center 62

Contact Center Call Center Insights 62

Centercode

NOVEMBER 1, 2023

Beta testing has a lot of terminology. Those familiar with beta throw around terms like beta applicant, feedback loop, and test platform because we use these terms every day. However, it’s important to make sure that for members of your team that don’t manage betas day-in and day-out, there’s an agreed upon set of terms […]

Management 52

Management Feedback 52

ChurnZero

JUNE 9, 2023

Visit and bookmark our glossary of SaaS and Customer Success metrics to explore more terms, metrics, and formulas that every CS leader should know. Use a common language to explain your logic. The more comfortable finance is with the metrics behind your plan, the more confident they’ll feel supporting it.

Metrics 98

Metrics Customer Success Net Promoter Score Chief Customer Officer 98

Topdown

APRIL 28, 2016

As we define it in our Customer Experience and Customer Communications Management Glossary , business logic is software programming that sets real-world business rules to determine how data or information can be created, displayed, stored, changed and shared; in customer communications management (CCM), it can also be the mechanism by which an end (..)

Customer Experience 54

Customer Experience Document Communication Customers 54

Bob Hayes

DECEMBER 17, 2017

I put together a glossary of terms that you will commonly hear when data professionals discuss data science. Data science is essentially a way to extract insight from data using these three skills.

2017 46

2017 White Paper Blog Competitive Advantage 46

ChurnZero

DECEMBER 19, 2023

Here are how the top nine customer success metrics tallied up, with links to their definitions and examples from our Churnopedia metrics glossary. Net revenue retention (NRR) was the top metric at the end of 2023, according to our annual survey of customer success leaders. Net revenue retention (NRR). Churn rate. Expansion revenue.

2024 52

2024 Metrics Net Promoter Score Customer Success 52

Bob Hayes

DECEMBER 17, 2017

I put together a glossary of terms that you will commonly hear when data professionals discuss data science. Data science is essentially a way to extract insight from data using these three skills.

2017 40

2017 White Paper Blog Competitive Advantage 40

LiveChat

APRIL 25, 2016

So prepare a glossary of problems that may occur related to the nature of business. Lack of a well prepared Glossary that holds all about the business or lack of a workflow chart makes the delay unavoidable. Also, make ‘Quick How to’ guides that help to get the things done speedily. And most of the times it is not very conspicuous.

Average Handle Time 46

Average Handle Time Call Center Definition Technology 46

Playvox

JUNE 23, 2021

It’s a challenge to keep track of every individual term and its definitions, so we put together a comprehensive glossary of the most frequently used and difficult-to-define words that contact center professionals rely on to make sense of their world at work.

Contact Center 52

Contact Center Definition Call Center 52

Lumoa

MARCH 20, 2018

Customer experience has been on the rise during the last couple of years. From the traditional product-oriented businesses we’re moving towards customer understanding and customer-centric approaches. Whether you’re new to customer experience or coming for little inspiration, this is the right place.

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

NICE inContact

JANUARY 31, 2019

The post 7 Contact Center Glossary Terms You Need to Know appeared first on NICE inContact Blog. And, of course, as promised, there are many other terms… from Average Handle Time, and other common operational metrics, to Wrap-up codes or Workforce Optimization.

Contact Center 74

Contact Center Net Promoter Score Average Handle Time Government 74

Talkdesk

JULY 7, 2020

Please check the available glossary here. As the chance to come together physically was temporarily put on hold for social and cultural minorities, Talkdesk provides a platform and proudly encourages everyone to raise their voice. WeStandStrong. The community is also referred to as simply LGBT or LGBTQIA. Want to know more?

Culture 91

Culture Government 2020 Reference 91

Circular Edge

DECEMBER 13, 2023

which supports Applications 9.2 and is only available for 64-bit Tools Foundation.

Government 52

Government Innovation Document Webinar 52

Circular Edge

DECEMBER 13, 2023

which supports Applications 9.2 and is only available for 64-bit Tools Foundation.

Government 52

Government Innovation Document Webinar 52

ReviewTrackers

JULY 31, 2017

You can also achieve the same thing with a Glossary section near the end of the page. If you are struggling to write all these “is” statements in a natural way, consider including a Summary at the top of the page, where you detail the main parts of the content and include the necessary explanations.

Sales 0

Sales Presentation Management Engagement 0

Qualtrics

SEPTEMBER 23, 2019

Use glossaries or other ways to highlight, in simple terms, what cannot be changed. How to embrace clear communication: Utilize tools and services, like the Health Literacy Advisor (HLA), or bringing in clear communication consultants. Create internal guides and an internal campaign. Engage a customer communications review board.

Net Promoter Score 20

Net Promoter Score Webinar Leadership Metrics 20

ChurnZero

DECEMBER 9, 2022

Use this SaaS and Customer Success glossary to learn the terms, metrics, and formulas that every business leader needs to know to prove their value as a strong decision maker and become a top contender for CEO. The post Making the jump from Customer Success to CEO with FranConnect’s Gabby Wong appeared first on ChurnZero.

Customer Success 52

Customer Success NPS Metrics Roadmap 52

LiveChat

DECEMBER 7, 2018

Quick tip: While most ESPs have a glossary of commonly used emojis, you can copy relevant emoji from here and paste it wherever needed. Stand out from a sea of words by using emojis in your subject lines. Interestingly, by using emoji in their email lines, 56% of brands observed a higher open rate.

Apparel 28

Apparel Brands Marketing Reference 28

SuiteCX

JUNE 1, 2015

Terms associated with Journey Mapping. Every discipline has its own set of rhetoric, catch-phrases and dreaded TLAs (three-letter acronyms). We thought we would take a moment to define some of the terms that are commonly used within the customer experience and journey mapping disciplines.

Multi-Channel 40

Multi-Channel Net Promoter Score Reference Social Media 40

ChurnZero

JUNE 24, 2022

It’s a glossary of the metrics, formulas, and terms CS professionals must know to understand the health of their SaaS business. Anyway, I’ve seen support and implementation specialists in COGS and the rest in sales and marketing. Want to brush up on your Customer Success and SaaS metrics? Give our Churnopedia a whirl.

2022 98

2022 Metrics B2B NPS 98

transcosmos Information Systems

JANUARY 23, 2017

It has a very organized look to it featuring a forum, glossary, and tutorials to help you find information about various computer issues fast. Here’s a rundown of the top websites, in alphabetical order, which can provide you the proper know-how in computer troubleshooting and tech support: 1. Bleeping Computer. BrightHub.com.

Wireless 90

Wireless Entertainment Download Article 90

Lithium

MAY 28, 2019

Look for a glossary feature and more code examples in the Khoros Care API reference. We’ll try to do our best. In the second half of the year, we will begin to migrate the Khoros Marketing API documentation and adding some other bells and whistles to the Portal. We hope you like the improvements!

Document 45

Document Reference Article Feedback 45

Lithium

MAY 28, 2019

Look for a glossary feature and more code examples in the Khoros Care API reference. We’ll try to do our best. In the second half of the year, we will begin to migrate the Khoros Marketing API documentation and adding some other bells and whistles to the Portal. We hope you like the improvements!

Document 40

Document Reference Article Feedback 40

Lithium

MAY 28, 2019

Look for a glossary feature and more code examples in the Khoros Care API reference. We’ll try to do our best. In the second half of the year, we will begin to migrate the Khoros Marketing API documentation and adding some other bells and whistles to the Portal. We hope you like the improvements!

Document 40

Document Reference Article Feedback 40

Lithium

MAY 28, 2019

Look for a glossary feature and more code examples in the Khoros Care API reference. We’ll try to do our best. In the second half of the year, we will begin to migrate the Khoros Marketing API documentation and adding some other bells and whistles to the Portal. We hope you like the improvements!

Document 40

Document Reference Article Feedback 40

Lithium

MAY 28, 2019

Look for a glossary feature and more code examples in the Khoros Care API reference. We’ll try to do our best. In the second half of the year, we will begin to migrate the Khoros Marketing API documentation and adding some other bells and whistles to the Portal. We hope you like the improvements!

Document 40

Document Reference Article Feedback 40

GetFeedback

JULY 1, 2019

Appendices : Provides supporting material including the actual survey and glossary of terms. Survey results : This is the main body, which provides important statistics and actions that should be taken. Prioritize and visualize. Your report will include a lot of statistics, but it’s important to prioritize them.

Communication 218

Communication Presentation Customer Service Representative Insights 218

Inbenta

AUGUST 3, 2021

FAQs briefly cover general topics, while a knowledge base works as a sort of searchable conglomeration of available information – including, of course, the answers to FAQs, but also user guides, tutorials, manuals, glossaries, or other technical documentation.

Customer Service 84

Customer Service Customers Document Loyalty 84

ChurnZero

JUNE 24, 2022

It’s a glossary of the metrics, formulas, and terms CS professionals must know to understand the health of their SaaS business. Anyway, I’ve seen support and implementation specialists in COGS and the rest in sales and marketing. Want to brush up on your Customer Success and SaaS metrics? Give our Churnopedia a whirl.

2022 52

2022 Metrics B2B NPS 52

ChurnZero

JULY 2, 2021

Churnopedia: A Glossary of SaaS Definitions & Metrics for Customer Success. You need to breed consistency and dependability with how your internal team works together and with the customer to build a strong brand and experience. . Want to learn more about the metrics that matter in Customer Success? Customer Success Around the Web.

Customer Retention 97

Customer Retention Metrics Chief Customer Officer Customer Success 97

Qualtrics

MARCH 17, 2020

Their English might be excellent, but if it’s a second language for them, then they may still struggle to understand colloquialisms or slang.

Management 29

Management Employee Experience Communication Webinar 29

West Monroe

JANUARY 30, 2023

It's a world where you need a glossary for a lot of folks to actually understand what it is you've done. This led to a completely new role for me within iHeart, which is this role of transforming and modernizing the way we market audio broadcast radio, using data and insights, and the tactics that we would use in any digital campaign.

Entertainment 52

Entertainment 2023 2022 Advertising 52

Keatext

APRIL 27, 2022

The post What is predictive analytics for customer experience? appeared first on Keatext.

Customer Experience 52

Customer Experience Customers 52

Keatext

APRIL 7, 2022

The post What is customer experience and CX management? appeared first on Keatext.

Management 52

Management Customer Experience Customers 52

ClearAction

DECEMBER 14, 2017

Customer Care … CRM … Customer Experience — What’s the Difference? Lynn Hunsaker. Customer Care … Customer Relationship Management … Customer Experience — what’s the difference?

Customer Care 66

Customer Care CEM Customer Experience Net Promoter Score 66

ClearAction

DECEMBER 14, 2017

Customer Care … CRM … Customer Experience — What’s the Difference? Lynn Hunsaker. Customer Care … Customer Relationship Management … Customer Experience — what’s the difference?

Customer Care 59

Customer Care CEM Customer Experience Net Promoter Score 59

delighted

JULY 19, 2019

That’s why we’ve put together this customer experience glossary. Now that you have this customer experience terms glossary at your disposal, you are ready to dive into the world of customer experience management and continually improve customer experiences. NPS, VoC, DCX, CSAT? Understandably, it can be overwhelming. Conclusion.

Definition 56

Definition Customer Experience Net Promoter Score Customer Journey Mapping 56