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Contact Center Wrap-Up—Where the Rubber Meets the Road

Quadient

If the product is delivered after a critical date (such as a graduation or wedding gift), if the wrong product is sent, or if there are errors on the credit card application, then the customer will be very unhappy with your brand. Wrap-up is the fulfillment phase of the interaction. That’s where the rubber meets the road.

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How to Connect Your Employees to Your Customers and Company Mission

Customer Bliss

Netspend is a leading provider of prepaid Visa ® and Mastercard ® cards for personal & commercial use. Through providing this type of service with prepaid cards, Netspend helps serve the underserved – and this aspect alone means the company has to place heavy importance on customer experience.

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Magellan Solutions joins CEU 26th Job and Career Fair

Magellan Solutions

Looking intently at every banner, they handed resumes and calling cards – and gladly filled out companies’ applicant data sheets. They were the graduating students of Centro Escolar University (CEU) who attended their university’s 26 th Job and Career Fair last January 29, 2016. Outsourcing to the Philippines.

Seminar 65
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SVP Member Experience at Peloton, With Brad Olson – CB54

Customer Bliss

A graduate of Harvard College and Harvard Business School, Brad also serves on the graduate board of Harvard Student Agencies, the world’s largest student-run corporation where he worked full time as an undergraduate. Brad began his career with Bain & Company in Chicago, where he.

Hotels 149
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Faces of Customer Experience: Nicole Miller

Customers That Stick

My name is Nicole Miller and I graduated in 1990 at Marymount University where I received a bachelors degree in business and fashion merchandising. Since graduation, I have always been in the retail industry and am currently the district manager for the Once Upon A Child stores. It also happens with credit card businesses, banks, etc.

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Unleash Your Customer Service Team’s Full Potential with Virtual Agents

UJET

This graduation from IVR to IVA means the difference between Virtual Agents asking open-ended questions like, “How can I help you?” Say, for instance, an agent needs to gather a customer’s credit card information. Say, for instance, that you own a credit card company.

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Unleash Your Customer Service Team’s Full Potential with Virtual Agents

UJET

This graduation from IVR to IVA means the difference between Virtual Agents asking open-ended questions like, “How can I help you?” Say, for instance, an agent needs to gather a customer’s credit card information. Say, for instance, that you own a credit card company.