InMoment XI

FEBRUARY 2, 2024

Hootsuite also enables access to valuable insights, analytics, and real-time results to help teams understand and improve their social media performance. Hootsuite also enables access to valuable insights, analytics, and real-time results to help teams understand and improve their social media performance. What is Hootsuite?

Social Media 295

Social Media Brands Management Metrics 295

InMoment XI

FEBRUARY 25, 2022

Supporters of employee satisfaction and engagement programs, research and training techniques, with their focus on retention, productivity, and fit or alignment with business objectives, have made some broad, bold, and often unchallenged, assertions with respect to how these states impact customer behavior. That’s my belief.

B2C 529

B2C Employee Experience Culture Touchpoint 529

InMoment XI

FEBRUARY 29, 2024

An example of local SEO in action is when someone searches for a specific service or product with a location-based query, such as “plumber near me” or “coffee shop in Dallas.” Did you know that 46% of all internet searches have local intent? What is Local SEO? Why is Local SEO Important?

Events 260

Events Social Media Management 2024 260

InMoment XI

NOVEMBER 28, 2023

of customers read reviews when looking for products and services online. of customers read reviews when looking for products and services online. In the digital age, platforms such as Yelp, Google, Facebook, and Tripadvisor wield unprecedented influence over consumers’ purchase decisions. What is Review Management?

Management 346

Management Marketing Social Media Feedback 346

InMoment XI

JANUARY 10, 2024

As a matter of fact, the first employed call center agents date back to the 1950s. But, these agents only made and received phone calls. It wasn’t until the turn of the century that these call centers evolved into multichannel contact centers. However, even these are quickly becoming obsolete. What Does an Omnichannel Contact Center Solve?

Contact Center 260

Contact Center Omnichannel Customer Satisfaction Retail 260

Lumoa

FEBRUARY 9, 2023

As businesses recognize its value, the shift from a product-centered approach to a customer-centric one continues. Our A to Z Guide to Customer Experience Definitions and Terms covers everything you need to know, from clear definitions of key terms to a comprehensive overview of the topic. How do you take action on customer experience?

Definition 178

Definition Net Promoter Score Customer Experience B2C 178

ChurnZero

APRIL 1, 2024

Onboarding is an essential part of any customer journey map, and sets the tone for the rest of the customer journey. Onboarding is an essential part of any customer journey map, and sets the tone for the rest of the customer journey. The human element is key to effective onboarding, especially for more complex products and services.

Customer Journey Mapping 76

Customer Journey Mapping Customer Journey Social Media 2023 76

CSM Magazine

MARCH 26, 2024

But developers are instrumental in shaping customer experiences that can make or break the success of a SaaS product. In this guide, we’ll explore strategies that SaaS developers can implement to enhance customer satisfaction and forge lasting relationships with their user base.

Customer Experience 52

Customer Experience Feedback Customers Insights 52

Thematic

APRIL 17, 2024

Customer Experience Analytics (CXA) is your key to unlocking the true reasons behind their choices and experiences. We've put together this essential guide to analyzing customer experience data, to help you drive better business decisions and improve revenue. What is Customer Experience Analytics? Here's why.

Customer Experience 62

Customer Experience Feedback Social Media Loyalty 62

Thematic

APRIL 17, 2024

Customer Experience Analytics (CXA) is your key to unlocking the true reasons behind their choices and experiences. We've put together this essential guide to analyzing customer experience data, to help you drive better business decisions and improve revenue. What is Customer Experience Analytics? Here's why.

Customer Experience 62

Customer Experience Feedback Social Media Loyalty 62

Thematic

APRIL 17, 2024

Customer Experience Analytics (CXA) is your key to unlocking the true reasons behind their choices and experiences. We've put together this essential guide to analyzing customer experience data, to help you drive better business decisions and improve revenue. What is Customer Experience Analytics? Here's why.

Customer Experience 62

Customer Experience Feedback Social Media Loyalty 62

Gainsight

DECEMBER 20, 2023

Good data has never been more important to effectively interact with customers both in and outside your product. Knowing how deep (or shallow) customers’ product adoption may be is critical to driving them to achieve value, engaging at the right moment in the right channel, and improving overall customer and user experiences.

Customer Centricity 52

Customer Centricity 2023 Roadmap Insights 52

BirdEye

MARCH 4, 2024

It’s a theory that a consumer must be exposed to a brand or product seven times before purchasing. When done correctly, drip marketing allows you to guide recipients through a story specific to your products or services. Have you ever heard of the “Rule of Seven?” Today’s marketers understand this well.

Marketing 111

Marketing Multi-Channel Events Demo 111

Comm100

APRIL 2, 2024

The scores provide a snapshot of how satisfied your customers are with your products or services, indicating areas of success and those needing improvement. CSAT measures customer satisfaction with a product, service, or a specific interaction. Now let’s explore how to improve CSAT score with a 6-step strategy.

Customer Satisfaction 89

Customer Satisfaction Feedback Interaction Insights 89

Retently

MARCH 26, 2024

Whether you need more affordable pricing, specialized features, or differing levels of complexity, our guide dives into the top survey solutions vying for your attention. Budget constraints can lead you to seek alternatives that offer better value for money without compromising essential features. Why Look Beyond Qualtrics?

2024 78

2024 Multi-Channel NPS Feedback 78

Lumoa

JANUARY 24, 2024

That’s where text analytics in customer feedback proves to be one of the most valuable tools for any business. That will give you a clear goal to work toward and guide your organization’s decision-making processes. That will give you a clear goal to work toward and guide your organization’s decision-making processes.

Feedback 83

Feedback Net Promoter Score 2024 Metrics 83

Optimove

JANUARY 3, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: Successful marketers always keep their eyes on the horizon. This encompasses personalized product recommendations, content, and messaging, all deeply rooted in the customer’s preferences.

2025 59

2025 Marketing 2024 Customer Centricity 59

Retently

APRIL 5, 2024

Today’s consumers might browse products online before purchasing in-store or use their smartphones to compare prices while shopping at a physical location. Today’s consumers might browse products online before purchasing in-store or use their smartphones to compare prices while shopping at a physical location.

Retail 78

Retail Engagement Customer Experience Loyalty Programs 78

Lumoa

JANUARY 31, 2023

Recommended reading: Business value and ROI of customer experience: the step-by-step guide How to justify a CX program to your CEO Voice of the customer: where to start? Customer experience plays an important, if not the most important role in the success of any business. How do you stand in that competition?

Customer Experience 176

Customer Experience NPS Touchpoint Customer Centricity 176

Experience Investigators by 360Connext

FEBRUARY 6, 2024

CX teams use a variety of metrics to guide their efforts, drive improvements, and measure ROI. But they are part of a bigger view that needs to include operational data, usage rates, behavioral analytics, and more. Artificial intelligence (AI) is also changing the game and making time-to-insights faster and more efficient.

Metrics 270

Metrics Net Promoter Score NPS Effort Score 270

Comm100

OCTOBER 17, 2023

This article delves deep into the world of customer service automation software, exploring its key benefits, essential features, and the best customer service automation software for your business needs. They can handle basic queries, guide users, or escalate issues to human agents. What is customer service automation software?

Customer Service 73

Customer Service Multi-Channel Omnichannel Social Media 73

Retently

FEBRUARY 9, 2024

Our guide walks you through crafting a compelling questionnaire with 35 essential questions you can use immediately. Key Takeaways Customer feedback questionnaires are a valuable resource for understanding customer expectations and experiences, shaping products/services, and fostering brand loyalty, all of which fuel business growth.

Feedback 113

Feedback Net Promoter Score Customer Satisfaction Loyalty 113

Gainsight

APRIL 15, 2024

Today, our focus shifts to the lesser-discussed but equally essential topic of new user (or ‘end-user’) onboarding programs, prompted by a common query from one of our customers: “What if we’re introducing a new product to our existing customer base?”

Document 52

Document Metrics Feedback Effort Score 52

CSM Magazine

OCTOBER 27, 2023

It’s beneficial to know some of these changes and how they can influence the face of financial products that are bringing modern businesses today. It’s beneficial to know some of these changes and how they can influence the face of financial products that are bringing modern businesses today.

Customer Service 59

Customer Service Financial Banking Customers 59

Thematic

APRIL 3, 2024

Smoother customer experiences, better products, bigger cart sizes—it all starts with understanding your customers by using their feedback. Smoother customer experiences, better products, bigger cart sizes—it all starts with understanding your customers by using their feedback. What’s happening?

Social Media 62

Social Media Feedback NPS Insights 62

Magellan Solutions

JUNE 23, 2023

Outsourcing artificial intelligence is essential for ongoing success. It has helped companies increase their production, efficiency, and cost-effectiveness. Furthermore, AI’s analytics skills provide valuable insights from massive amounts of data. It helps companies improve their operations.

Competitive Advantage 98

Competitive Advantage Innovation Customer Satisfaction Technology 98

Team Support

APRIL 11, 2024

Manufacturing involves the process of transforming raw materials into finished products across industries and geographies. This encompasses diverse and significant complexities to accomplish tasks ranging from automobile production to chemical refinement. This is where TeamSupport’s unique features come into play.

Multi-Channel 40

Multi-Channel Social Media Customer Satisfaction Demo 40

Kustomer

FEBRUARY 11, 2024

This guide provides a comprehensive breakdown of Zendesk’s features, pricing model, third-party integrations, and more. Note that Zendesk has three separate tiers of product offerings, each with its own pricing structure. Want to fast forward? Scroll down to find out when Zendesk is actually worth it.

Multi-Channel 98

Multi-Channel E-support E Commerce Omnichannel 98

TechSee

JUNE 10, 2021

Far more than simply being a tool to help your staff see what the customers see, Visual Assistance can guide the customer across many touchpoints, from onboarding, unboxing, setup, and troubleshooting to operational guidance, maintenance, and repair. Deal with Data Analytics. Yes, they cost a lot. Open your eyes to Visual Assistance .

Innovation 207

Innovation 2025 Transportation Consumers 207

Retently

APRIL 16, 2024

Welcome to our guide on making the most of your surveys using a 5-point Likert scale. Have you ever wondered how some surveys give really spot-on insights? A lot of that precision comes from how the questions are framed and the types of responses they gather.

Insights 78

Insights Measurement Feedback Engagement 78

Lumoa

OCTOBER 15, 2023

Speed is essential but remember: a quick yet empty response can do more harm than good. There is more and more discussion about this question, especially now living in an era where customer feedback is louder than ever. Second, they typically rely on an annual metric that informs target setting and bonus allocation.

Feedback 83

Feedback Hospitality Touchpoint Customers 83

SurveySensum

JANUARY 5, 2024

These VoC insights are a powerful tool that unlocks what they love, want, and truly feel about products or services. These insights can be seamlessly gathered and analyzed using tools like Google Search Console, Google Analytics, Zoho Analytics, and SurveySensum’s Text Analytics integrated within your customer feedback platform.

Insights 52

Insights E Commerce E-support User Experience 52

Lithium

APRIL 2, 2024

RECAP] Khoros Fresh Features Product Release & Roadmap Webinar : The following on-demand Q&A and accompanying resources are intended to summarize recent releases, enhancements, and current plans for Khoros products, functionality, and other services to help you unlock the full power Khoros has to offer. Hello Atlas members!

2024 52

2024 Webinar Roadmap Events 52

CSM Magazine

DECEMBER 13, 2023

Customer service, often seen as the heart of a business, is the assistance and advice provided by a company to those people who buy or use its products or services. Focus on Customer Experience Companies are now prioritizing customer experience over product or price.

Customer Service Strategies 52

Customer Service Strategies Customer Service Omnichannel Airlines 52

CSM Magazine

FEBRUARY 12, 2024

However, one essential element of customer communication often goes unnoticed – outbound voice communication. It also allows businesses to gather feedback, refine products or services, and enhance the customer experience. In addition, outbound voice communication is not only about sales.

Communication 52

Communication Contact Center Omnichannel Call Center 52

Totango

MAY 13, 2022

Knowing how your customers feel and what they’re thinking is essential for their satisfaction and your revenue growth. In this blog, we’ll provide a guide to choosing the right digital engagement platform for your business needs. They can take several forms, including: In-app guides. Why You Need a Customer Engagement Platform.

Customer Engagement 103

Customer Engagement 2022 Engagement Return on Investment 103

TechSee

MAY 19, 2021

Predict the Future with Data Analytics. In the last few years, the customer service domain has experienced an awakening with the rising awareness of the benefits of delivering a good customer experience. COVID-19 has resulted in a further increase in demand for service, with a January 2021 survey indicating that 65% of U.S.

2021 159

2021 Technology Customer Service Competitive Advantage 159