InMoment XI

AUGUST 30, 2022

They can use a rating system that can be tracked over time, offer specific insights into your customers’ pain points, and help you work to continue to meet your customer’s needs. They help you understand how your business is viewed, and what you can do to improve that. One way to do this is through customer satisfaction surveys.

Customer Satisfaction 493

Customer Satisfaction Net Promoter Score White Paper Effort Score 493

InMoment XI

OCTOBER 17, 2023

We understand it may seem intimidating, but over our 19 years of experience helping the world’s most popular brands ace their customer experience, we’ve learned a few things about how to systematically and strategically review your CX program, and pinpoint the actions you need to take for success. You’ll find them all below!

Customer Experience 493

Customer Experience Net Promoter Score ROI NPS 493

InMoment XI

JANUARY 12, 2023

Focusing on driving customer lifetime value won’t ‘just’ help with identifying upselling opportunities—it will facilitate and create deeper human connections with customers and ensure mutually beneficial relationships built on Experience Improvement (XI). Next, it’s vital to take the long view when looking at your customer relationships.

Social Media 529

Social Media Customers Connections Customer Retention 529

BlueOcean

MARCH 14, 2024

We’ve compiled a list of the most helpful outsourcing resources, in order from discovery to launch. We’re here to help! If that’s the case, here are a few discerning questions to ask: Do you need to add capacity? Your organization is ready to find a new contact center outsourcer. What’s your next step?

Contact Center 177

Contact Center Hospitality Article Customer Care 177

CSM Magazine

JULY 25, 2022

In this article, we will discuss some helpful tips that will make your online learning experience a success. So whether you’re just starting out or you’ve been studying online for a while, these tips will help you achieve your goals! If so, studying online may be the perfect solution for you!

Management 59

Management Article Interaction 59

BlueOcean

APRIL 24, 2024

Though there are many official guidelines and metrics that can help you assess your outsourcer’s ESG efforts , the first step is simply to start asking questions. Practicing environmentally conscious efforts can help companies (and, yes, your vendors) improve operational efficiencies and costs.

Contact Center 177

Contact Center Government Measurement Document 177

Experience Investigators by 360Connext

JULY 7, 2023

How to Overcome Objections and Win Support for New Customer Experience (CX) Initiatives 9AM on Thursday, 7/13 Register Here In today’s uncertain business environment, some leaders are hesitant to invest in customer experience (CX) initiatives.

Customer Experience 271

Customer Experience Measurement Communication Customers 271

Beyond Philosophy

APRIL 25, 2024

However, another reason we like stories is it helps us remember things. Embedding random data within a memory structure helps us recall it when needed. Emotions help reinforce what you remember, so an emotional story is even better for helping people remember it. A story can help here.

Customer Engagement 78

Customer Engagement Engagement 2002 Workshop 78

Beyond Philosophy

DECEMBER 2, 2023

To learn more, click here. Instead, AI should be a way to help employees pay more attention to the needs of customers. We have been here before, too. Here are some other key moments in the discussion: 04:28 We listen to Tom’s video and why he thinks leading with humans creates a better AI strategy.

Customer Experience 143

Customer Experience Workshop Consulting Financial 143

Beyond Philosophy

FEBRUARY 15, 2024

As someone who appreciates the practical application of an excellent theory, Black’s pickle stood out as one I wanted to address here with you readers, too. As someone who appreciates the practical application of an excellent theory, Black’s pickle stood out as one I wanted to address here with you readers, too.

Connections 89

Connections Loyalty Brands 2005 89

CSM Magazine

FEBRUARY 21, 2022

You have to keep full and genuine records of all business transactions that affect or may affect your liability to VAT, ordered in a way that can turn out helpful in the case of an inspection. This will help you and your accountant – if you use one, of course. QuickBooks accounting software can help you stay VAT-compliant.

Document 52

Document Financial Fashion 2022 52

Retently

MARCH 11, 2024

Post-event surveys are crucial for this feedback, but the real challenge is knowing the right questions to ask. In this guide, you’ll find why they are important, areas to focus on, and 35 essential post-event survey questions crafted to draw out the insights you need. They capture their joys, frustrations, and valuable insights.

Events 119

Events Feedback Insights Presentation 119

BirdEye

AUGUST 29, 2023

Instagram Subscriptions allow you to monetize your Instagram account in a new way. Using this feature, you can offer your most engaged followers exclusive content and other benefits for a monthly subscription fee. In this blog, you’ll learn how to monetize your following directly using Instagram Subscriptions. Watch the Free Demo Now.

Social Media 105

Social Media Demo Connections Books 105

BirdEye

DECEMBER 8, 2023

Here's a general follow-up email example you can use for most situations: Hi [Name], I just wanted to follow up about [topic]. I am here to help! Here are a few best practices to keep in mind next time you send an email. Effective communication is the lifeline of business relationships. Need a quick answer?

Demo 110

Demo Events Communication Feedback 110

SurveySparrow

APRIL 28, 2024

Being here demonstrates that you are lovely and want to improve your students’ learning. This will help you make course material and overall classroom dynamics. First and foremost, high five! Yes, Teaching, like us, is constantly growing! These days, gathering input is more than simply those tiny slips.

Feedback 52

Feedback Demo Engagement User Experience 52

The DiJulius Group

FEBRUARY 13, 2019

The post Stop Struggling—Here Is How to Help your Employees Adapt to Change appeared first on The DiJulius Group. Regardless of the industry or company size, no company is immune to the inevitable discomfort that comes with change. Companies must adapt well to change to remain relevant. Change isn’t. Read Full Article.

Culture 59

Culture Article Management Leadership 59

Beyond Philosophy

APRIL 5, 2024

Eckhart Boehme , Founder and Managing Director of Unipro Solutions , emphasizes the importance of aligning customer experiences around the idea of jobs to be done, helping organizations grow faster by understanding what customers seek to achieve through their products or services.

Customer Journey 89

Customer Journey Insights Information Marketing 89

Beyond Philosophy

JULY 16, 2022

To vote, please click here. Previous podcasts might help take a bit of a deeper dive on each of our listener’s pickles. Here are a few key moments in the discussion: 03:07 We hear the background on Jane’s pickle and what their company is trying to do. We hope you enjoy today’s show. Thanks very much.

Consulting 158

Consulting Voice of Customer Financial Consumers 158

Beyond Philosophy

DECEMBER 22, 2023

Here are some other key moments in the discussion: 04:11 Mead kicks off the discussion about AI with his predictions for the short term, meaning the next one to five years, and it might surprise you to hear how easy it will be for customers. Check it out here. Click here to learn more about Professor Ryan Hamilton of Emory University.

Workshop 89

Workshop Consulting Financial Information 89

Beyond Philosophy

JULY 13, 2023

Watch Colin talking about this on YouTube: Subscribe to our YouTube channel here to see all the latest videos! Here’s the thing: AI models are outstanding at predicting customer behavior. Two ways of developing AI can help. The issue here is a common phrase you might have heard before, “Garbage in, garbage out.”

Competitive Advantage 143

Competitive Advantage Workshop Social Media Insights 143

Beyond Philosophy

DECEMBER 8, 2023

Here are some other key moments in the discussion: 02:03 We discover how Colin decided to cover this topic from his recent client meeting. Here are some other key moments in the discussion: 02:03 We discover how Colin decided to cover this topic from his recent client meeting. Check it out here.

Loyalty 89

Loyalty Airlines Workshop Consulting 89

ChurnZero

APRIL 1, 2024

AI is here to stay and it will continue to make the lives of CSMs easier as it matures. However, AI can help streamline key areas that will ultimately improve the onboarding experience for your customers and your organization as a whole. How can we apply it to onboarding?

Customer Journey Mapping 76

Customer Journey Mapping Customer Journey Social Media 2023 76

Thematic

APRIL 17, 2024

We've put together this essential guide to analyzing customer experience data, to help you drive better business decisions and improve revenue. Here's why. Proactive Problem Solving Customer experience analytics helps you get ahead of problems rather than just reacting to them. What is Customer Experience Analytics?

Customer Experience 62

Customer Experience Feedback Social Media Loyalty 62

Thematic

APRIL 17, 2024

We've put together this essential guide to analyzing customer experience data, to help you drive better business decisions and improve revenue. Here's why. Proactive Problem Solving Customer experience analytics helps you get ahead of problems rather than just reacting to them. What is Customer Experience Analytics?

Customer Experience 62

Customer Experience Feedback Social Media Loyalty 62

Thematic

APRIL 17, 2024

We've put together this essential guide to analyzing customer experience data, to help you drive better business decisions and improve revenue. Here's why. Proactive Problem Solving Customer experience analytics helps you get ahead of problems rather than just reacting to them. What is Customer Experience Analytics?

Customer Experience 62

Customer Experience Feedback Social Media Loyalty 62

ShepHyken

FEBRUARY 27, 2024

Here is a shortened version of his comment: “Saying, ‘Short surveys are better,’ is a bit like saying tall people are better at basketball. Here is a shortened version of his comment: “Saying, ‘Short surveys are better,’ is a bit like saying tall people are better at basketball. The general consensus was that shorter was better.

2024 88

2024 Workshop Customer Satisfaction Customer Service Training 88

ShepHyken

JANUARY 5, 2022

This is a letter emailed to one of the customers: Hello Veronica, This is Rachel, and my pup Harper, with the Happy Team here at BARK. All of us here at BARK are thinking of you and your loved ones and hope that you are safe. Feel free to reply to this email to get in touch with our Happy Team, who can help get this set up.

Customer Experience 174

Customer Experience Touchpoint Communication Customer Service Training 174

ShepHyken

MAY 10, 2021

Here are my top five picks from last week. Here are eight different ways to streamline your customer support. And number five is to “Create Self Help Portals.” There is something here for everyone in any type of business. I have added my comment about each article and would like to hear what you think too.

2021 154

2021 Article Customer Service Net Promoter Score 154

SurveySparrow

MARCH 19, 2024

The primary goal is to gather helpful and relevant user insights and opinions directly from the app. Constant feedback helps you know what users need and keeps your app fresh and exciting. If users can report problems or ask for help right in the app, they get faster answers and feel more satisfied. How can you do that?

Feedback 52

Feedback User Experience NPS Touchpoint 52

Magellan Solutions

APRIL 8, 2024

Accountability – By taking full responsibility for the problem, you show the customer you are committed to making things right, which helps build trust. De-escalation – A genuine apology can calm the customer and create an inviting environment for finding a solution with the representative’s help.

Customer Service Representative 52

Customer Service Representative Customers Customer Satisfaction Call Center 52

Beyond Philosophy

DECEMBER 29, 2023

Each of us has three things we learned in the past year that we think can help all of us moving forward into 2024. In this episode, we look back at what we learned in 2023 and how it can help us in 2024. Check it out here. Click here to learn more about Professor Ryan Hamilton of Emory University.

2024 89

2024 2023 Workshop Books 89

SurveySensum

MARCH 8, 2024

Chat support offers real-time assistance, helping your company address customer queries, resolve issues promptly, and ultimately enhance customer satisfaction. Here are several reasons why these scripts are indispensable: 1. Businesses have increasingly turned to chat support as a pivotal tool to engage with customers. and reach $1.7

Customer Satisfaction 52

Customer Satisfaction Presentation Customers Social Media 52

Team Support

MARCH 11, 2024

Here are some trends that are set to shake up the customer support world: AI and Automation: Artificial Intelligence has advanced tremendously in just the last few years, helping businesses automate repetitive tasks and deliver instant responses to customers. AI is here to make our jobs easier and our workdays more efficient.

Social Media 52

Social Media Omnichannel Customer Satisfaction Customer Centricity 52

Team Support

MARCH 11, 2024

Here are some trends that are set to shake up the customer support world: AI and Automation: Artificial Intelligence has advanced tremendously in just the last few years, helping businesses automate repetitive tasks and deliver instant responses to customers. AI is here to make our jobs easier and our workdays more efficient.

Social Media 52

Social Media Omnichannel Customer Satisfaction Customer Centricity 52

ShepHyken

APRIL 28, 2024

Here are my top five picks from last week. Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. I have added my comments about each article and would like to hear what you think too.

2024 70

2024 E Commerce Article Loyalty Programs 70

ShepHyken

MAY 24, 2021

Here are my top five picks from last week. My Comment: Here are three ideas that will help drive customer loyalty, starting with one of my favorite concepts, convenience. In other words, you help your customers reach their goals, they help you to achieve your goals as a consequence. by Erin Ollila.

2021 154

2021 Article Customer Service Customer Retention 154

BirdEye

FEBRUARY 15, 2024

In this blog, we’ll delve into the latest online review trends, insights, and strategies to help you paint a detailed picture of consumer behavior and use it to your advantage. Here’s a quick glance at the key stats: Online reviews grew by 5% over the previous year. SMS requests had an 8% click-through rate.

2024 111

2024 Automotive 2023 Healthcare 111