Kerry Bodine

MARCH 18, 2020

But a handful of companies have taken the lead over the past few days — and can offer valuable lessons on how to rethink your customer experience in the time of the coronavirus. As we’ve learned, certain populations are more at risk for complications or death due to the coronavirus.

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Thematic

MARCH 23, 2020

The world has now recognised and is starting to see the devastating impact that COVID-19 (or Coronavirus) will have on the lives of many. I live in New Zealand and at the time of writing this we have only 28 confirmed cases of Coronavirus. 1 There’s never been a better time to listen! Customer needs are going to change.

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The DiJulius Group

MARCH 18, 2020

The Incredible Opportunities out of the Coronavirus Crisis in your Personal Life By now we should all be well aware of what we need to do and avoid doing to stay healthy. However, constantly checking headline news and social media during times like this can become an unhealthy addiction. As well as making it the. Read Full Article.

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Social Media Article Measurement Leadership 107

ShepHyken

APRIL 17, 2020

in 2019 and the Coronavirus impact could see growth crash to less than 2%. in 2019 and the Coronavirus impact could see growth crash to less than 2%. and it could be even less depending on which way the Coronavirus goes. It is time to redouble efforts when purchasing power is weak. Weak purchasing power.

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ShepHyken

JUNE 26, 2020

Due to coronavirus quarantine and self-isolation, retailers are closing their physical stores and moving their service online. Ordering and Delivery Increase During Coronavirus Outbreak. Domino’s, Papa John’s, and Pizza Hut are together hiring more than 50,000 new employees due to the coronavirus quarantine.

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TechSee

JANUARY 26, 2021

The times they are a-changin’ World-wide changes have upended the best-laid plans and expert forecasts. The coronavirus pandemic has highlighted the need to take into consideration the customers’ state of mind. Prediction 1: Empathy will be a core element in CX.

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Customer Bliss

MARCH 22, 2021

I have loved seeing leaders shed their corporate veneer during this time, conducting town halls and listening sessions from their living rooms, with their dogs running around under foot. This time can become an opportunity for humanity to be woven into how companies operate and earn greater growth. Read more in my original post here.

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inmoment

MARCH 12, 2020

Rather, these messages are about what these organizations are doing to prevent the spread of the coronavirus (and how they can attempt to put their customers at ease during this pandemic). So, how can companies leverage CX during this challenging time? The same holds true for countless non-salaried workers. . We have a few ideas.

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ProProfs Chat

APRIL 30, 2020

Tough times are inevitable in life and in business. But how you compose yourself during those times defines your spirit and will define your future.” – Richard Branson , Founder- Virgin Group. Novel Coronavirus Crisis Management & Planning. Novel Coronavirus Crisis Management & Planning.

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Eptica

MARCH 20, 2020

Author: Pauline Ashenden - Marketing Manager Given the current coronavirus pandemic, many employees across the world are now working from home, often for the very first time. Categorie(s): Best Practice Given the current coronavirus pandemic, many employees across the world are now working from home, often for the very first time.

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Heart of the Customer

APRIL 23, 2020

During these challenging times, I’ve been posting weekly videos on LinkedIn, sharing best practices on how customer experience (CX) pros can ensure their companies come out of this pandemic in a position of strength. The post What’s Ailing Your Journey? appeared first on Heart of the Customer.

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Beyond Philosophy

MARCH 31, 2020

Whilst, you can’t expect in times like these, an outstanding customer experience, I had a super easy and cost-free experience canceling a number of trips with some organizations and a very difficult experience with others. The world and the market had changed! Now, a decade later, the COVID-19 pandemic has taken the world by surprise.

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inmoment

JUNE 29, 2020

One of the greatest threats that the ongoing Coronavirus pandemic poses to business owners is, well, the uncertainty of it all. We live in unprecedented times—COVID-19 has thrown a lot of the old world’s rules out and left brands wondering how to best serve customers as a viral disease rages the world over. A Serving of Success.

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Talkdesk

MARCH 26, 2020

In my previous blog , I stressed the importance of using cloud technology to quickly move call center agents to a safe, work-at-home environment, to continue support for their customers during the coronavirus (COVID-19) crisis. They need answers to day-to-day questions arising from the coronavirus pandemic. Is your store open?

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Call Experts

DECEMBER 10, 2020

The coronavirus pandemic (COVID-19) has hit the world. I believe that by the time we get to the end of 2021 if everyone gets vaccinated and we continue to implement the public-health measures that I have been talking about incessantly over the last several months.” These uncertain times have made it difficult. Advisory Board).

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NetBase

APRIL 14, 2020

And that held steady until the Coronavirus brought travel plans to a screeching halt. A recent article in the San Jose Mercury News stated, “The coronavirus crisis is an opportunity for the travel industry to show how much it cares about you, their customer. Shifting Travel Conversation.

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Interactions

MARCH 19, 2020

As the coronavirus pandemic sweeps the nation and the rest of the world, businesses are forced to make tough decisions. Businesses across industries are trying their best to keep their employees and customers calm, safe, and productive during these testing times. . That is exactly what’s happening now. . Lead with empathy.

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Inbenta

APRIL 9, 2020

The importance of prevention and speed of response in times of crisis. The pandemic has changed our priorities with health quickly becoming priority #1 throughout the world. Uncertainty is high during this difficult period that we are experiencing. Information technologies are playing a fundamental role in this. Anticipate.

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Beyond Philosophy

APRIL 25, 2020

Let us begin by wishing you all our best during these unprecedented times. We hope that you and your family are all safe and sound, and novel coronavirus-free. While no one knows what to expect, we are all in this together. The pandemic has shown how uncertainty can affect human behavior.

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delighted

JUNE 3, 2021

Shopping patterns in the US have changed dramatically since January 2020, when the first coronavirus case was reported in the US. The unprecedented conditions caused by the coronavirus pandemic threw the spotlight on a trend that has been around for over a decade: omnichannel. So what does this mean for retail?

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CSM Magazine

NOVEMBER 3, 2020

What came first, Coronavirus or poor customer service? Whatever the answer, the truth is many organisations are using the global pandemic to mask a whole host of underlying issues that have been chipping away at service quality for a long time. COVID-19 has thrown the spotlight on the age-old mystery of the chicken and the egg.

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eGain Blogs

MARCH 15, 2020

At last count, more than 247K persons had been infected by the novel coronavirus (COVID-19) in 172 out of 195 countries worldwide. The novel coronavirus continues to wreak havoc on people’s physical as well as economic wellbeing. In a way, they had inoculated themselves against the coronavirus more than a year ago! live/data ).

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C Space

MARCH 12, 2020

In a fast-moving global crisis such as the current coronavirus outbreak, brands have an important role to play. British ethical beauty retailer Lush is encouraging people to wash their hands for free in its stores, in a bid to help stop the spread of the coronavirus. Chris Nurko. Chief Innovation Officer, C Space. Technology.

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ShepHyken

DECEMBER 7, 2020

The CX Insights) Seven emerging trends in retailing will frame reactions for both the shorter and longer-term, induce resilience, and prepare consumers to thrive in the days after coronavirus. Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week.

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Article 2020 Customer Service Loyalty Programs 146

ShepHyken

MARCH 30, 2020

Chief Executive) The challenges posed to business by the novel coronavirus are unprecedented, but CEOs can help keep spirits up with these tips. Chief Executive) The challenges posed to business by the novel coronavirus are unprecedented, but CEOs can help keep spirits up with these tips. Here are my top five picks from last week.

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Article 2020 Customer Service Loyalty 80

NetBase

JULY 24, 2020

Kicking COVID-19 to the curb, is Lysol, with its coronavirus killer. Anticipating great demand for this coronavirus killer, concerns about customer hoarding and price gouging have erupted, while stocks soar. And it’s winning consumer love, which is the name of game when it comes to marketing these days. Lysol is everyone’s champion.

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Steve DiGioia

MARCH 25, 2020

…my thoughts on the Coronavirus and what comes next. Because of the Coronavirus, I think I should stop writing, at least for a while until the world gets back to normal. They will succeed – but it will take time. This will be the first, and last , piece I write about the Coronavirus. So, what should I do?

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Hotels Blog Financial Leadership 104

Kustomer

MARCH 10, 2020

As the impact of coronavirus continues to grow globally, I want Kustomer to be a resource in every way that we can. Team Pulse , allowing you to see what agents are working on in real time. Team Pulse , allowing you to see what agents are working on in real time. Kustomer Is Here to Help. Our Promise to You.

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Talkdesk

MARCH 20, 2020

The coronavirus pandemic is like nothing in our lifetime. In these unprecedented times, your customers have questions and concerns. At the same time, so is the health and well-being of your contact center staff. At the same time, so is the health and well-being of your contact center staff. An unprecedented challenge.

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ShepHyken

MARCH 23, 2020

CustomerThink) It’s an understatement to say we are living in interesting times. CustomerThink) It’s an understatement to say we are living in interesting times. Now declared a pandemic, the novel coronavirus COVID-19 is impacting everyone’s lives. Here are my top five picks from last week. but it’s no easy feat.

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Article 2020 Customer Service Loyalty Programs 71

Daniel Group

APRIL 24, 2020

I also found two relevant articles that support our findings: Ensure that Your Customer Relationships Outlast the Coronavirus. Heroes of the Pandemic: These Customer Services Stars are Delivering Coronavirus Help. This article from Forbes reminds us that now is the time to provide extra support to our customers. READ MORE.

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E-support Automotive B2B Feedback 52

Bold360

MARCH 16, 2020

COVID-19, the disease caused by the novel coronavirus, has disrupted the way we live our lives. Through all of this, customers still expect a high quality of service and to receive information that is relevant to their circumstance, timely and of course correct.

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Customer Experience Contact Center Leadership Customers 59

UJET

NOVEMBER 16, 2020

Enterprises that are using this time to prepare for their future and have started the process of transforming will be positioned to come out of the pandemic stronger than they went in. This is a guest post by Donna Fluss, the president of DMG Consulting LLC.

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Bizagi

NOVEMBER 20, 2020

The pandemic caused by Coronavirus has had a global impact, changing the way most organizations do business, sending shockwaves through the economy. These have been tested in the face of the Coronavirus pandemic. A platform that allows you to make agile changes will be hugely beneficial in this new era of uncertainty.

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Ian Williams

MARCH 19, 2020

Coronavirus is a global gamechanger. We’ve seen game-changers before – world wars, Islamist terrorism, Brexit… However, on a global scale, nothing has ever impacted as broadly, quickly and intrusively as the coronavirus pandemic. So what can organisations do to mitigate the impact of the coronavirus on their operations?

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Customer Experience Airlines Consumers Retail 52

ShepHyken

MARCH 25, 2020

That doesn’t seem like much time, but don’t diminish the power of a few minutes. I bring all this up because in times of crisis, such as the coronavirus pandemic, the need to deliver that great service experience becomes even more crucial. They do customer service training during the onboarding process.

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CSM Practice

MAY 13, 2020

Our goal is to take the temperature of how Customer Success teams are impacted by the Coronavirus crisis. Week by week, there is an increase in the number of customer success managers who believe that their job is still at risk at the time the survey was taken (mid-May 2020). (Week of May 10, 2020). READ our Customer Success BLOG.

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