CSM Magazine

OCTOBER 6, 2022

EXL , a leading data analytics and digital operations and solutions company, today announced its recognition as a Leader in the 2022 Information Services Group (ISG) Provider Lens Power and Utilities Services and Solutions report. . Published by ISG, a leading global technology research and advisory firm, the report reveals the U.K.

Insurance 52

Insurance Healthcare 2022 2021 52

CSM Magazine

JUNE 27, 2022

The UK energy sector is hitting crisis point right now. However, research conducted by Macro 4 suggests that utility companies should be keeping a close eye on the service they provide to customers. We found that 58 per cent of energy customers expect higher levels of service in return for having to pay higher bills.

Customer Care 52

Customer Care Customers Social Media Interaction 52

West Monroe

NOVEMBER 9, 2022

The last year has seen significant investments signed into law to: help modernize infrastructure; create programs to accelerate deployment of clean energy and reduce greenhouse gas emissions; and increase accessibility and opportunity for consumer-driven change at home.

Presentation 40

Presentation Transportation 2030 Roadmap 40

West Monroe

NOVEMBER 9, 2022

The last year has seen significant investments signed into law to: help modernize infrastructure; create programs to accelerate deployment of clean energy and reduce greenhouse gas emissions; and increase accessibility and opportunity for consumer-driven change at home.

Presentation 40

Presentation Transportation 2030 Roadmap 40

CSM Magazine

MARCH 19, 2024

Diving into the restaurant industry can be a thrilling adventure for those who are up for the challenge. Let’s peel back the layers of the restaurant business and explore what’s not often discussed, ensuring your venture isn’t just another statistic in the high failure rate of the hospitality industry.

Return on Investment 52

Return on Investment Hospitality Social Media Financial 52

West Monroe

JUNE 29, 2023

Sustainability and decarbonization are growing trends in the energy industry, and electric utilities are no exception. But net-zero commitments and growing requirements for emissions disclosure are driving emissions reductions throughout other utility operations—specifically utility supply chains.

Transportation 52

Transportation Travel 2030 E-support 52

West Monroe

NOVEMBER 11, 2021

The natural gas industry is at another crossroads—leaving natural gas utilities and pipeline operators with plenty to consider. The industry last went through such a time when forecasts of severe shortages and high prices ended with hydrofracking, abundant supplies, low prices, and creation of a robust market for exports.

Transportation 52

Transportation Government 2002 Technology 52

West Monroe

JANUARY 23, 2022

An increasingly connected energy-and-utilities ecosystem. The utility business model is changing in response to political, environmental, consumer, and cybersecurity pressures. Dozens of states have set targets for decarbonizing their economies across all sectors—and utilities will have foundational roles in these efforts.

2022 40

2022 Transportation Telecommunications Wireless 40

West Monroe

APRIL 3, 2023

Utilities are evolving. Faced with ambitious decarbonization goals, accelerating electrification efforts, new regulatory requirements, and critical cybersecurity risks, industry leaders are looking to large, transformational technology deployments to adapt to new challenges and position themselves for the future.

Management 52

Management Government Technology Roadmap 52

West Monroe

JULY 26, 2021

Customer expectations are rapidly evolving in all industries—and utilities are no exception. Those utilities are being tasked with providing safe, reliable, and affordable service to customers while efficiently and effectively communicating, assisting, and collecting payment. See how your utility compares.

Contact Center 52

Contact Center Customer Satisfaction Sports Marketing 52

West Monroe

JUNE 29, 2023

Sustainability and decarbonization are growing trends in the energy industry, and electric utilities are no exception. But net-zero commitments and growing requirements for emissions disclosure are driving emissions reductions throughout other utility operations—specifically utility supply chains.

Transportation 40

Transportation Travel 2030 E-support 40

West Monroe

FEBRUARY 6, 2022

For utilities, this value can take the shape in driving operational efficiency by connecting the needs of the utility employee with the technology that helps to facilitate his or her work. Focusing on the utility employee from the start. With every change comes an opportunity to unlock value. trillion in value (e.g.,

Transportation 52

Transportation Technology Roadmap 2017 52

West Monroe

DECEMBER 1, 2021

Significant time and effort is required of many utility employees, leaders, and vendor teams to successfully transform how the utility operates and improve service to customers. With that in mind, utilities have an opportunity to define or refine their analytics strategy, governance model, suite of tools, and supporting architectures.

Government 52

Government Events Metrics Measurement 52

West Monroe

JANUARY 29, 2018

Last week at DistribuTECH 2018 in San Antonio, TX, energy professionals from all over shared ideas and perspectives on the future of the industry with one clear conclusion: our energy future remains uncertain, but “digital” will be a major driver in addressing this uncertainty.

2018 40

2018 Roadmap Technology Banking 40

West Monroe

JUNE 8, 2018

CS Week is the premier annual educational and customer service conference serving electric, gas, and water/wastewater utility professionals globally. Since then we have all heard that the utility business model is undergoing profound change. West Monroe attended the 2018 CS Week conference hosted in Tampa earlier this month.

Loyalty 40

Loyalty Retail 2018 Airlines 40

Maru Group

FEBRUARY 19, 2020

Ten years ago, the Smart Energy Consumer Collaborative (SECC) was founded to understand the wants/needs of energy consumers in North America and share those learnings with industry stakeholders. From the Symposium, it is clear customers want more from utilities. Yet, utilities are not moving fast enough.

Consumers 52

Consumers Government Chief Customer Officer Customer Centricity 52

West Monroe

APRIL 19, 2022

Fast forward more than a decade, and Bitcoin’s value has skyrocketed, while dozens of competing blockchain-supported cryptocurrencies and digital currencies have entered the market. That reality is driving business leaders across industries to ask: Should our organization have a strategy for this still-evolving technology?

White Paper 52

White Paper Healthcare Innovation 2008 52

Optimove

JANUARY 12, 2023

“If you ask us, we have no doubt where 2022, and the entire foreseeable future of marketing, is headed” is how we started the blog summarizing last year’s Optimove Connect End of Year Forum. The answer varies between industries and types of products. Feel free to laugh out loud. . The solution?

2023 52

2023 2022 Consumers Marketing 52

West Monroe

SEPTEMBER 26, 2017

Leading companies across numerous industries are abuzz with going “digital.” At West Monroe, we believe going digital—or digitizing information so it can be transmitted, stored, and analyzed to gain new insights and efficiencies—is a key enabler and accelerator of an organization’s strategy.

Customer Centricity 40

Customer Centricity Information Innovation Customer Relationships 40

West Monroe

DECEMBER 20, 2022

greenhouse gas emissions come from industrial sources. Sustainability and Net Zero survey said they believe the industry has a special responsibility to society to become more sustainable. Given sustainability’s overall impact on future business competitiveness, that’s a concern. All Rights Reserved.

2021 52

2021 2022 Metrics 2030 52

West Monroe

DECEMBER 20, 2022

greenhouse gas emissions come from industrial sources. Sustainability and Net Zero survey said they believe the industry has a special responsibility to society to become more sustainable. Given sustainability’s overall impact on future business competitiveness, that’s a concern. All Rights Reserved.

2021 52

2021 2022 Metrics 2030 52

Maru Group

OCTOBER 10, 2019

A large and engaged group of industry professionals from across North America gathered together for inspiration and shared insights at the Smart Energy Consumer Collaborative (SECC) Member Meeting in Minneapolis on October 1 and 2 and by all accounts, it was a resounding success. Customer satisfaction vs. customer centricity.

2019 40

2019 Customer Centricity Social Media Innovation 40

Maru Group

OCTOBER 10, 2019

A large and engaged group of industry professionals from across North America gathered together for inspiration and shared insights at the Smart Energy Consumer Collaborative (SECC) Member Meeting in Minneapolis on October 1 and 2 and by all accounts, it was a resounding success. Customer satisfaction vs. customer centricity.

2019 40

2019 Customer Centricity Social Media Innovation 40

Knowmax

APRIL 21, 2022

Trust matters most when one talks of the BFSI industry. Digital transactions have intensified more than ever and new ways of engaging with financial services have emerged, leading to the rising need for efficient self-service platforms. . Ever since the pandemic crept in, digital banking has gained even greater prominence.

Management 52

Management Banking Omnichannel Financial 52

ReviewTrackers

MARCH 1, 2017

In case you haven’t heard, there’s a shift taking place in the automotive industry. Automakers must now craft an engaging digital customer experience , throughout the entire customer journey, to stay relevant and competitive in today’s changing marketplace, according to professional service firm Ernst & Young.

Automotive 90

Automotive Engagement Transportation Customer Experience 90

West Monroe

DECEMBER 14, 2022

Today’s utilities are evolving. What does digital success look like for utilities? The focus on decarbonization to address the effects of climate change and worsening air quality is driving acceleration in transportation and building electrification, investments in renewable energy, and new energy market participation.

2023 98

2023 Government Transportation Financial 98

Alida

SEPTEMBER 22, 2016

The 2016 Visionary Award winners Wolverine Worldwide , Alliant Energy , ESPN and Elizabeth Arden have all fully embraced this approach. Visionary Award winners Alliant Energy and the Art Gallery of New South Wales shared how they built the ultimate end-to-end customer journey. Embrace the authenticity challenge.

2016 267

2016 Innovation Marketing Insights 267

CSM Magazine

MAY 19, 2021

With shops, pubs and restaurants re-opening their doors and hairdressers working all hours to keep up with demand, the future looks promising for business. Rob Crutchington of Encoded shares his three-point checklist for businesses as they prepare to welcome back customers with a new-found confidence to spend, spend, spend.

E Commerce 59

E Commerce Multi-Channel Banking Retail 59

Education Services Group

OCTOBER 27, 2020

This year’s virtual TSIA Interact was certainly no exception, with three days of sessions from TSIA researchers and industry-leading companies like Salesforce, Okta, Oracle, SAP, Cisco, Aruba, HPE, and Genesys, and even a session led by ESG CEO Michael Harnum. Brad Davis, Digital Customer Success Manager.

Interaction 52

Interaction Customer Success Events 2025 52

CSM Magazine

FEBRUARY 9, 2021

Their Get Living AI Assistant called Evie is already welcoming residents of 500 new homes in Stratford, East London with information about their home, their appliances, utilities and surrounding amenities. Predictions for the property market in the coming year vary widely. Abbie Heslop at EBI.AI Implement the latest solutions to: 1.

Marketing 59

Marketing Competitive Advantage Automotive Transportation 59

West Monroe

OCTOBER 23, 2023

Listen to "Digital Lessons from the EV Revolution" on Spreaker. About the episode In this episode, host Rissa Reddan discusses the transformative impact of electric vehicles (EVs) with experts Tyson Jominy, Vice President of Data and Analytics at JD Power, and Sam Uyeno from West Monroe's Energy & Utilities practice.

Automotive 59

Automotive Transportation Consumers Retail 59

Ecrion

NOVEMBER 2, 2018

Using a platform that allows for mass creation, production, and distribution of these, companies from all different types of industries have dramatically improved the fluidity and efficiency of their customer correspondences. Create Personalized, Targeted Communications Many companies have issues when it comes to customer information.

Document 49

Document Omnichannel Communication 2019 49

West Monroe

DECEMBER 19, 2022

It was a major move designed to help the state achieve its clean energy goal of being net-zero carbon by 2045. It was a major move designed to help the state achieve its clean energy goal of being net-zero carbon by 2045. Consumers Energy. Sarah Nielson. Will charging infrastructure needs shift?

Transportation 52

Transportation Government Automotive Sales 52

Gainsight

JUNE 11, 2021

Utilize LinkedIn and use photo/video to polish your social media presence. If you tuned in to Pulse Everywhere Day One or Day Two , you might have noticed that we’re big fans of “Lightning Round” questions. We even had Mindy Kaling do some word associations at the end of her session! Read on for an even speedier download of today’s content.

Chief Customer Officer 91

Chief Customer Officer Customer Success 2021 Customer Centricity 91

iCiDIGITAL

JUNE 28, 2018

As part of the Leadership Team at iCiDIGITAL, we put a priority on succeeding at the beginning, the middle, AND in the future of a partnership with every one of our clients. At iCiDIGITAL, our first priority is to maintain a level of excellence that differentiates us from others in the industry. Our Process Starts with Hiring the Best.

Leadership 40

Leadership Consulting Culture Travel 40

Maru Group

MAY 14, 2020

As nearly every major global sporting event has been canceled or suspended because of the coronavirus, sports fans are having to adapt and find new ways to channel their energy. We interviewed sports fans and industry experts about how they are currently feeling, behaving, and thinking in regard to the new-normal of sports.

Sports 52

Sports 2020 Entertainment Events 52

C Space

OCTOBER 2, 2020

Total digital sales in the U.S. The growth represents a long-term shift in how people shop, particularly for groceries and other essential items, which Rob Garf, VP of industry strategy and insights at Salesforce, believes is here to stay. Each holiday season we see new and different digital behavior created,” he explained.

2020 40

2020 Brands 2030 Apparel 40