One Millimeter Mindset

SEPTEMBER 10, 2018

Business growth either leverages profitable leadership communication. I recently became “that” disgruntled customer based on lack of leadership communication across the organization. As degradation of services became more frequent, I exercised leadership communication. Or it showcases collaboration gaps. And here’s the thing.

Leadership 61

Leadership Communication Workshop Customer Retention 61

One Millimeter Mindset

JUNE 29, 2022

Professional Innovation | Cross Functional Leadership | Complex Problem Solving | Speaker, Consultant, Coach |. Building trust through your purpose-driven, professional innovation. What type of personal and professional outcome do you truly expect if your actions do not completely fulfill yourself? Who am I and what do I do?

Workshop 102

Workshop Innovation Leadership Consulting 102

Experience Investigators by 360Connext

APRIL 23, 2024

By following these steps and focusing on the right metrics, we can demonstrate the tangible value of investing in customer experience to our leadership, ensuring continued investment and focus on initiatives that drive real business growth and customer happiness. As you consider your own CX strategy, remember that it’s a team effort.

ROI 260

ROI CEM Net Promoter Score Customer Experience 260

Experience Investigators by 360Connext

FEBRUARY 3, 2020

Thriving employees perform 27% better than non-thriving employees, including 89% better on innovation, and they are 79% more committed to the organization. The occasional company-wide training workshop. On-site CX Workshops. Workshops are an incredible way to train your team in a collaborative and interactive way.

Workshop 197

Workshop Healthcare Sales Financial 197

One Millimeter Mindset

MAY 27, 2021

Click this link to discover how collaborative problem solving catalyzes your professional innovation. In my speaking programs and workshops , some attendees still equate cost containment with revenue generation. Do you work in a department of cost-containers, yet want to take a collaborative leadership role within your organization?

Leadership 99

Leadership Innovation Workshop Consulting 99

One Millimeter Mindset

SEPTEMBER 13, 2018

These 3 Industry40 soft skills are mandatory skills for personal development and leadership success in Today’s and Tomorrow’s evolving, complex business ecosystem. Instead, isn’t it time to develop the leadership soft skills for Tomorrow and the Future? Beyond our current personal development and leadership comfort levels?

Leadership 71

Leadership Workshop 2015 Communication 71

One Millimeter Mindset

APRIL 19, 2023

In my keynotes and workshops, I address the dynamics, personas, and intangibles of some of the great teams I’ve worked with. First, you have expanded expectations of yourself because you professionally innovate and become less risk averse. Contact me and let’s create teams which are remarkable, relevant, and valuable, together.

Consulting 89

Consulting Innovation Workshop Leadership 89

One Millimeter Mindset

DECEMBER 8, 2020

Consequently each meeting becomes a turf war rather than a collaborative and innovative exchange. Consequently, this team persona leaves little opportunity for collaboration and innovation. Why remain an order-taker when you can evolve into an innovator? For starters, one or two individuals always must be “right.”

2021 115

2021 Innovation Workshop Leadership 115

Maz Iqbal

OCTOBER 30, 2014

Some time ago I found myself in a workshop listening to and observing that which was occurring. And that future included the label of ‘a customer-centric organisation’ There was much talk about customer obsession, trust, customer experience innovation etc. Innovation is not simply a matter of process / methodology.

Innovation 69

Innovation Customer Centricity Workshop Leadership 69

One Millimeter Mindset

NOVEMBER 24, 2020

Let’s move forward with a facilitated pandemic storytelling workshop. However, putting them on the table in all their glorious imperfection moves your team past creativity and innovation blocks. Retaining Clients leverages Innovative Customer Retention Strategies. Contact me at this link. One millimeter at a time.

Blog 95

Blog Workshop Leadership 2020 95

Experience Investigators by 360Connext

JUNE 13, 2023

Customer experience requires attention, discipline, and meaningful leadership. It operates as a centralized hub responsible for developing and disseminating best practices, providing guidance, and fostering innovation in customer experience across the organization. But I disagree with those who say they should be out of a job.

Customer Experience 162

Customer Experience Chief Customer Officer Culture Customer Centricity 162

InMoment XI

MARCH 27, 2024

Given these stats, it’s no surprise that sales-oriented corporations are taking a backseat to tech innovators, customer experience leaders, and automotive brands with a strong digital presence and great online reputation. On the other hand, 76% of consumers will stop doing business with you after just one bad experience.

Automotive 260

Automotive Management Social Media 2024 260

One Millimeter Mindset

NOVEMBER 17, 2021

Change Agent | Collaboration Catalyst | Complex Problem Solver | Professional Innovation | Cross Functional Leadership | Speaker, Consultant, Coach, Author |. Babette Ten Haken is a refreshingly extroverted STEM professional and skeptical thinker focused on purpose-driven, professional innovation. is available on Amazon.com.

Leadership 91

Leadership Workshop Innovation Reference 91

One Millimeter Mindset

DECEMBER 15, 2021

Why not leverage existing core competencies with a smidge more of creativity and innovation? Smart teams and organizations explore the innovation and creativity which reside at the edges of (and beyond) their core competencies. Not the creative and innovative type? What’s not to love about that type of opportunity?

Innovation 90

Innovation B2C Workshop 2022 90

One Millimeter Mindset

DECEMBER 15, 2020

Each time I ask this question at speaking engagements , workshops or coaching sessions , attendees engage in a flurry of activity. I specialize in professional innovation, cross-functional leadership and client retention. Why remain an order-taker when you can develop into an innovator and revenue-generator?

Workshop 88

Workshop Innovation Leadership Definition 88

Experience Investigators by 360Connext

MARCH 24, 2015

Michael Perman , Dean of Innovation from Gap, Inc. discussed how challenging it is to think of innovation in positive terms. Thinking about innovation in these terms is limiting. Gina Bhalwalkar , User Experience & Accessibility at Scottrade, led a workshop on Future State Customer Journey Mapping.

Insights 236

Insights Customer Experience Customer Journey Mapping 2015 236

One Millimeter Mindset

DECEMBER 22, 2020

Are you ready to become more cross-functional, innovative and collaborative as you target better serving clients in 2021? Rather, responding to your customers’ voice results from clarifying, innovating, designing and implementing actions based on customer-driven insights. But also, you discover the key to client success, as well.

Customer Voice 81

Customer Voice Innovation Leadership Workshop 81

One Millimeter Mindset

JANUARY 21, 2021

When I work with individuals and teams to build their cross-functional leadership skills, we address everything of value which is overlooked in “doing” their jobs. Contact me here to discover how to build your cross-functional networking and leadership skills. All of the people who touch that project. is available on Amazon.com.

Leadership 81

Leadership Return on Investment Workshop Innovation 81

One Millimeter Mindset

SEPTEMBER 3, 2020

Or have practical and historical insights to not only reduce costs, but also to introduce innovations. Engage me to present one of my One Millimeter Mindset speaking programs, workshops or mastermind groups. Consider that these professionals, often manual workers, have the answers to the questions you only are guessing at.

Workshop 118

Workshop Leadership Innovation Presentation 118

ijgolding

JUNE 9, 2015

However, for a business to most effectively leverage the competencies of CXPs, it is vital that they are supported by a critical and powerful ingredient – transformational leadership. An organisations approach to Customer Experience will live or die on the strength of transformational leadership. So… are you ready?!!!

Customer Experience Professionals 119

Customer Experience Professionals Leadership Customer Experience Customer Centricity 119

One Millimeter Mindset

JANUARY 5, 2022

Look for more innovative and timely solutions, together. Change Agent | Collaboration Catalyst | Complex Problem Solver | Professional Innovation | Cross Functional Leadership | Speaker, Consultant, Coach, Author |. Consider that they, too, may be experiencing some degree of professional burnout, as well. Take frequent breaks.

Workshop 85

Workshop Innovation 2022 Leadership 85

One Millimeter Mindset

OCTOBER 6, 2020

In my keynote speaking programs, workshops and consulting, I peel your fingers off the ledge of relying on telling composite stories. Engage me to present one of my One Millimeter Mindset speaking programs, workshops or mastermind groups. However, so-so business stories often receive neutral responses from clients. Contact me here.

Workshop 91

Workshop Leadership Consulting Presentation 91

One Millimeter Mindset

MARCH 25, 2021

In my keynotes, workshops and coaching , you and I focus on projects and teams which tend be written off as failures. Babette Ten Haken | Change Catalyst | Purpose-Driven Professional Innovation | Cross-Functional Team Leadership | Trust-Based Client Retention | In Person & Virtual Speaker, Consultant, Coach, Author |.

Workshop 99

Workshop Leadership Consulting Presentation 99

CSM Magazine

FEBRUARY 12, 2024

To host an event that not only stands out but also resonates within your industry requires careful planning, innovation, and attention to detail. Ask yourself what you wish to achieve: Is it brand awareness, lead generation, or establishing thought leadership? It will also build a loyal following for future events.

Events 95

Events Entertainment Transportation Workshop 95

One Millimeter Mindset

FEBRUARY 4, 2021

Babette Ten Haken | Change Catalyst | Purpose-Driven Professional Innovation | Cross-Functional Team Leadership | Trust-Based Client Retention | In Person & Virtual Speaker, Consultant, Coach, Author |. Babette Ten Haken is a refreshingly extroverted STEM professional and skeptical thinker focused on intentional innovation.

Leadership 81

Leadership Workshop Innovation Consulting 81

ShepHyken

MARCH 18, 2024

2024 MarTech Predictions for a Better Customer Experience by MTC News Desk (MarTech Cube) Innovation is indeed the core of achievements, and 2024 became the symbol of the leap towards the discovery route, discovering the possibilities of the future of customer experience. And beyond loyalty is a brand fan. Connect with Shep on LinkedIn.

2024 79

2024 Article Customer Service Government 79

COPC

OCTOBER 16, 2023

These differences influence how individuals perceive and approach work — understanding them is vital for effective leadership and organizational growth. Millennials and Generation Z, on the other hand, have grown up in a highly digitized world, valuing collaboration, innovation, and the integration of technology into their work lives.

Leadership 94

Leadership Transportation Workshop Contact Center 94

One Millimeter Mindset

JUNE 23, 2021

I created fresh, new presentations and workshops targeting cross functional leadership. Change Agent | Collaboration Catalyst | Complex Problem Solver | Professional Innovation | Cross Functional Leadership | Speaker, Consultant, Coach, Author |. Then engage me to present a One Millimeter Mindset program!

Leadership 65

Leadership Workshop Innovation Presentation 65

ClearAction

NOVEMBER 11, 2022

And that’s great for experience leadership! Make the 5-why’s and action planning an annual workshop for every work group. Include cross-functional representatives in each workshop. Gains from gratitude in your PX strategy are even greater: co-innovation, growing new markets, and creating competitive advantages.

Customer Experience 71

Customer Experience Workshop Competitive Advantage Leadership 71

One Millimeter Mindset

SEPTEMBER 17, 2018

Then take a look at my latest speaking programs and workshops. . What do we plan to do, differently, Tomorrow and in the Future? Yesterday’s strategies were not created for today’s digitally transforming, customer environments? Her professional speaker profile appears on the espeakers platform. is available on Amazon.com.

Customer Service 202

Customer Service Customer Experience B2C Workshop 202

One Millimeter Mindset

JANUARY 5, 2021

Before you earn one more professional certification or degree, ask yourself how and why your education impacts your professional habits, mindset and innovation. If you continue to choose people, relationships, and solutions which are comfortable, rather than innovative, you reinforce rather than avoid professional complacency.

2021 93

2021 Workshop Innovation Leadership 93

One Millimeter Mindset

AUGUST 23, 2018

Do management and leadership address these factors with you? Engage me to speak or conduct an interactive workshop at your next corporate or association event. And your own performance is measured and compared with the ratings customers provide on a quarterly basis. Do you know which factors these scorecards measure? Contact me.

Customer Retention 133

Customer Retention Workshop Measurement Sales 133

One Millimeter Mindset

SEPTEMBER 15, 2020

Mutually developing networks of internal go-to resources who target making a difference is a mission-critical strategy for cross-functional leadership. Thus, you are perceived as an innovator and contributing revenue-generator. Engage me to present one of my One Millimeter Mindset speaking programs, workshops or mastermind groups.

Leadership 86

Leadership Workshop Innovation Presentation 86

One Millimeter Mindset

JULY 9, 2020

But, because of the post-sale support continuum and new product innovation your company offers them. Engage Babette to present one of her One Millimeter Mindset speaking programs, workshops or mastermind groups. As a result, clients are loyal to your company: not because of a salesperson who may not even be around at renewal.

Workshop 96

Workshop Sales Leadership Innovation 96

Experience Investigators by 360Connext

APRIL 25, 2023

When leading workshops with leaders, I often start with a simple exercise. Leaders resist innovation around customer experience when they think it’s a trade-off between profitability and something they define as “soft.” And part of this is evaluating leadership, too. Tell me about your last interaction with a customer.

Customer Centricity 143

Customer Centricity Culture Contact Center Customers 143

One Millimeter Mindset

MAY 28, 2020

What habits and mindset will you carry forward into hybridized future work environments to catalyze your own professional development and cross-functional leadership trajectory? And why remain regarded as an order-taker, when you can become an innovator? What role will you play? Active participant or spectator? Contact me right here.

Workshop 89

Workshop Entertainment Leadership Presentation 89

ShepHyken

DECEMBER 3, 2023

Manuals have been created, processes have been approved, the collateral has been ordered, and the team may be weary – however, leadership is SO EXCITED for the culmination of this investment. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops.

Article 59

Article Customer Service 2023 Loyalty Programs 59