SurveySparrow

MARCH 5, 2024

So how do you uncover those crucial business insights? These visual representations will help business executives make effective decisions with dashboard insights. In this blog post, we will learn more about executive dashboards and how different industries use them for industry-specific dashboard solutions.

Insights 52

Insights Net Promoter Score Hospitality Healthcare 52

Totango

APRIL 4, 2024

The post Customer Success + Sales = Revenue Retention: Insights from Totango Leaders appeared first on Best Customer Success Blog: Articles for Enterprise Growth. Check out the full webinar to get the full story and get to know our panelists better.

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Sales Customer Success Insights Webinar 89

ShepHyken

NOVEMBER 27, 2020

Shep Hyken discusses this in the blog, “How to Avoid Roadblocks to Great Customer Service” Don’t be afraid to ask your workers what you can do to eliminate bumps along the path from potential customers to happy, repeat clients. The post Guest Blog: How To Improve the Customer Experience Starting Today appeared first on Shep Hyken.

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Blog Customer Experience 2021 Article 154

BirdEye

MAY 30, 2023

In this blog post, you’ll learn the best ways to optimize your SMS surveys and what scenarios you can use them for so you can get the most out of them. Check out these tips to help your SMS feedback campaigns to unlock valuable insights from customers. Use these insights to improve your products, services, or messaging.

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Insights Net Promoter Score Events Feedback 95

BirdEye

SEPTEMBER 11, 2023

While it is a golden opportunity to gain valuable insights, this influx of data can be overwhelming. This is the only blog you need to read to know how AI-driven customer feedback insights can increase the reputation of your business. How do AI-driven customer feedback insights help you get actionable pointers?

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Feedback Insights Social Media E-support 108

Lumoa

MARCH 6, 2023

Conversations with customers are the ideal way to get valuable insight and feedback into an organization’s performance. Garen Di Bernardo, Product Marketing Manager for Lumoa- a feedback analytics platform- provided some valuable tips on how to read customer conversations in an insightful webinar.

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Insights Webinar Feedback Innovation 83

Experience Investigators by 360Connext

MARCH 11, 2015

Blogs are at the center of many content strategies. It’s challenging to write frequently around similar topics, but when I’m stuck for blog ideas I’ve found some invaluable resources. I hope these blogging tips will help you, too. Consider if you can add value or share your insight from there.

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Blog Social Media Leadership Events 207

CustomerSuccessBox

MAY 18, 2022

Searching for blogs in the arena is getting accessible slowly and it’s time you leverage the essential knowledge these blogs have to offer, to flourish! Here is the list of 10 Customer Success blogs to follow and save in your digital library in 2022! Suggested blog : Account Expansion: If You Want To Grow Fast, Do This….

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2022 Blog Customer Success Definition 52

Lumoa

MARCH 6, 2023

Conversations with customers are the ideal way to get valuable insight and feedback into an organization’s performance. Garen Di Bernardo, Product Marketing Manager for Lumoa- a feedback analytics platform- provided some valuable tips on how to read customer conversations in an insightful webinar.

Insights 83

Insights Webinar Feedback Innovation 83

ShepHyken

SEPTEMBER 15, 2017

And, with the increasing amount of information big data provides, AIM is designed to help marketers sift through that data in shorter time frames, uncovering valuable insights into their consumers allowing for better marketing campaigns and ROI. Customer behavior online gives plenty of insight into what they like.

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Customer Engagement Blog Engagement Marketing 196

BirdEye

JANUARY 25, 2024

To grasp the full scope of this transformation, Birdeye explored the insights and experiences of over 130,000 businesses throughout 2023. In this blog, we’ll unwrap the latest trends, insights, and strategies, providing a comprehensive look into the transformative power of Google Business Profiles for businesses of all sizes.

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2024 Insights Automotive Hospitality 59

SurveySparrow

DECEMBER 25, 2023

Maybe you might get clarity by the end of this blog as you learn about the meaning, importance, benefits, and best practices to enhance transactional NPS. Quickly turn valuable feedback into actionable insights for sustainable growth and success! Sign up with SurveySparrow and turn insights into success. I think the latter.

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Net Promoter Score Insights NPS Touchpoint 52

ChurnZero

DECEMBER 9, 2020

If you’re eager to learn more about the Customer Success space too, we’ve compiled a list of industry blogs you should follow and bookmark that can help provide you with all the insights, strategies and guidance you need. Must-Read Customer Success Blogs. The Success League Blog. Tri Tuns Blog. Higher Logic Blog.

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Blog Customer Success Consulting Metrics 98

SurveySensum

JANUARY 5, 2024

Their insights revealed a surge in “workout plans” and “nutrition tips” queries on their knowledge base. These VoC insights are a powerful tool that unlocks what they love, want, and truly feel about products or services. But the challenge is – How do we gather these VoC insights from the knowledge base?

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Insights E Commerce E-support User Experience 52

One Millimeter Mindset

SEPTEMBER 29, 2021

Professionally reset with these four blog posts. Plus, you may not have had time to thoroughly read these September blog posts. You just may find that each blog post offers you a new reflection, advice, actionable insight, or tip that is even more relevant and valuable as you reflect upon the past month.

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Blog Innovation Travel Leadership 88

QuestionPro Audience

JULY 21, 2022

Implementing an insight community has recently become the most widely used research method. A recent study indicated that 74% of organizations employ some Insight Community to gather actionable insights from their target audience. One of them is the Online Insights Communities. What is an insight community?

Insights 78

Insights Advertising Interaction Consumers 78

BirdEye

JANUARY 25, 2024

To grasp the full scope of this transformation, Birdeye explored the insights and experiences of over 150,000 businesses throughout 2023. In this blog, we’ll unwrap the latest trends, insights, and strategies, providing a comprehensive look into the transformative power of Google Business Profiles for businesses of all sizes.

2024 52

2024 Insights Automotive Hospitality 52

Optimove

APRIL 23, 2024

Re-engage your churned customers with this guide Download Now Why it Matters: The 2024 Optimove Insights Report on Marketing Fatigue provides crucial insights for marketers. Data and Methodology: The 2024 Optimove Insights Report on Marketing Fatigue, Consumer Perspectives queried 305 U.S. citizens in January 2024.

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2024 Marketing Insights Download 64

Customer Bliss

NOVEMBER 9, 2017

I’d like to share some of the most popular and most-shared content from the Customer Bliss blog. In this post, I explain the benefits of offering a curated environment staffed with a range of brand professionals to help your audience engage with your brand in a way that allows you to gain valuable customer insights.

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Blog Customer Experience 2017 2018 204

Customer Bliss

DECEMBER 28, 2017

As we all take the time to think about improving strategies for focusing on customer-driven growth, join me as we revisit 5 of my most popular blog posts of the year. I enjoyed this post because I shared insights from previous guests on my podcast, The Chief Customer Officer Human Duct Tape Show.

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2017 Blog Customer Experience Chief Customer Officer 141

ShepHyken

OCTOBER 4, 2019

Here’s the guide that lends you an insight into engaging your customers in personalized, meaningful, and relevant ways. Dwayne is insightful when it comes to industrial challenges, emerging customer service trends, and how businesses overcome related challenges. Such rewards drive better revenues, ROI, and profits.

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Blog Brands Engagement ROI 121

Calabrio

NOVEMBER 25, 2020

Technology is also creating new opportunities for contact centers to not only better serve customers but also gain deep insights through Big Data. The best technologies and analytical insights are half of the equation, but you need a strong team that can take full advantage of them to be successful.

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Contact Center Blog Banking Competitive Advantage 122

SurveySparrow

SEPTEMBER 9, 2023

In this blog, we’ll deal with the power of product experience analytics, its importance, top trends, and all that you need to know for enhanced PX and CX. Imagine running your business without proper insights into how your customers are experiencing your products. Above all, it’s about data. Hold on, don’t panic.

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Insights User Experience Interaction Feedback 52

Alida

APRIL 26, 2018

With a customer-centric strategy comes the mandate to be insight-driven. And there is a profound delta between companies that identify as insight-driven and those that are. As our CMO Tyler Douglas points out in his poignant blog post, “ many companies are confusing data driven with insight driven.

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Insights Customer Centricity 2016 Webinar 133

Call Experts

DECEMBER 29, 2022

Welcome to a roundup of our top-performing customer service blogs of 2022! Blogging is a powerful way to share ideas, trends, and strategies in your industry. It’s also a great way to build credibility with real customer insights. . The best blogs are not only informative but also fun to read.

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2022 Blog Customer Service Contact Center 52

Beyond Philosophy

OCTOBER 24, 2016

If you enjoyed this post, you might be interested in the following blogs: Revolutionary Thinking on Customer Loyalty. Fascinating Insight! The post Tesla: Intriguing Insight To Success appeared first on. Astonishing Big Gains from Little Changes! How You Make Decisions. Follow Colin Shaw on Twitter @ColinShaw_CX.

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Insights 2015 Books 2016 167

ShepHyken

DECEMBER 27, 2019

Transforming your mindset (and that of your team) from customer ‘service’ to customer ‘experience’ will also aide in the execution of these insights to take your customer experience to the next level. The post Guest Blog: Five Tips to Providing a Five Star Experience appeared first on Shep Hyken.

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Blog Article Connections 2020 136

Totango

JUNE 1, 2021

By sharing the insights of these multi-dimensional data streams across your enterprise, you increase accountability for the customer experience and create a customer-centered enterprise that is poised to effectively deliver customer lifetime value. It all starts with knowing how to gather customer insights and properly leverage that data.

Customer Insights 69

Customer Insights Insights Touchpoint Metrics 69

SurveySparrow

NOVEMBER 10, 2023

In this blog, we will delve deeper into its meaning, benefits, limitations, and all that you need to know. Here, participants willingly contribute their insights. This helps in providing in-depth insights into the research topic. It’s like a conversation because only those who are interested in taking part will join.

Insights 52

Insights Social Media Demo Engagement 52

SurveySensum

SEPTEMBER 5, 2023

Dive into this blog to explore 11 actionable insights and uncover the full potential. 11 Actionable Insights for Exceptional SaaS Customer Experience SaaS customer experience is the holistic perception customers have of your product. Elevate services by incorporating direct customer support surveys to gather insights.

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Insights Customer Experience Metrics NPS 52

Optimove

MARCH 12, 2024

Get CDP Institute’s Guide on why your CDP needs a brain Download Now Why it matters: Optimove’s new Insights Report dives deep into the trends and behaviors of sports bettors during this highly anticipated event, providing valuable insights to help sportsbook operators optimize their strategies and maximize their profits.

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Insights Sports Download Events 59

Fox Metrics

AUGUST 14, 2020

Most businesses are leveraging data analytics to get insight into who their customers are, what they do, what they want, and how to reach them. FoxMetrics Blog 5. Moz Blog – Analytics 10. The Forrester Research Blog 11. KPMG Blog There you have it; our list of the best analytics website blogs to follow.

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Blog Social Media Retail Insights 93

Chadwick Martin Bailey

MARCH 4, 2021

I wrote a blog post about this topic a couple of years ago, and thought it was about time for a refresh. Be business-decision focused: Insights professionals know as well as anyone that a lack of focus throughout an engagement can have devastating consequences. Contact us to start your journey to greater insights.

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Information Insights 2021 Connections 98

Eptica

JANUARY 9, 2019

Date: Wednesday, January 9, 2019 Author: Anne-Claire Bellec - Marketing Director Reviewing 2018 – our top 10 blog posts from the year. At the Eptica blog we’ve looked at all of our posts from 2018 and come up with a top 10 of the most popular and topical, based on the number of views, comments and general feedback.

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2018 Blog Average Handle Time 2019 89

Oracle

AUGUST 4, 2021

After 4 years of fun, 750+ articles, 200+ videos, and 70 cartoons, SmarterCX.com content is moving to our Oracle blogs ! But don’t worry–we’re still committed to creating great content for you, and with you, on our Oracle Customer Experience blog , Oracle Marketing blog , and Oracle Advertising blog ! And much more!

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Advertising Blog Customer Experience 2021 75

SurveySparrow

NOVEMBER 30, 2023

This blog will go into the nuances of close-ended questions. Firstly, it dictates the quality of insights you gain. You get to make numerical or categorical analyses for actionable insights. Disadvantages of Closed-Ended Questions Limited Depth: Closed-ended questions may lack the depth for comprehensive insights.

Insights 52

Insights Net Promoter Score Demo Transportation 52

Blueshift

JULY 10, 2023

Throughout July, we will dive into the power of AI marketing, showcasing real-world examples, success stories, insights, and the latest advancements. Discover how AI empowers marketers to gain deeper insights, make data-driven decisions, and create highly personalized and engaging customer interactions at scale.

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