SurveySparrow

APRIL 15, 2024

Robust integrations with CRM and product analytics tools like HubSpot, PowerBI, and Google Analytics. Integrations : HubSpot, Google Analytics, PowerBi, Zapier and more Free Version : Available Free Trial : Available Starting Price : $19 per month (billed annually) Enhance Your Product Analytics With Targeted User Feedback Try for Free!

User Experience 52

User Experience Feedback Events Insights 52

ChurnZero

OCTOBER 5, 2021

Pictured slide: integrating sales and customer success @jasonlk #saastrannual pic.twitter.com/yMHly4cEpB. Intercom (@intercom) September 29, 2021. An absolutely fantastic presentation by @karenpeacock , @intercom CEO at #SaaStrAnnual. Customer Success begins in Sales and needs to be part of your funnel.

2021 95

2021 Customer Success B2B Customers 95

Lumoa

MAY 7, 2018

Some of the familiar names include the two fastest growing companies in the world , Slack and Intercom. To understand that better, I talked to Jeff Gardner , Head of Platform Partnerships, former Director of Support and Customer Success at Intercom. Intercom used to reorganize, redefine, redo everything they do about every 6 months.

Customer Experience 98

Customer Experience NPS Metrics 2012 98

SurveySparrow

OCTOBER 8, 2020

With a host of required features and integrations, to do customer support on mobile well is no easy task. The app also supports integrations with a lot of other services. ZenDesk can integrate with a wide range of tools, allowing you to add chat, SMS, and even a CRM service through the app. Google My Business. Salesforce.

E-support 59

E-support Net Promoter Score Customer Satisfaction Customers 59

Kustomer

JANUARY 8, 2024

Zendesk is still a dominant player in the customer support solutions market — most commonly compared against Kustomer, Freshdesk, Gorgias, Intercom and several other alternatives. Zendesk is best known for its ticketing system, automation features, and integrations, making it a fan favorite for thousands of SMBs globally.

Multi-Channel 97

Multi-Channel Social Media Interaction Insights 97

ShepHyken

MARCH 27, 2023

Customer information is now integrated, so chatbots have the same access as human support agents. ” About: Declan Ivory is Intercom ’s Vice President of Customer Support. Technology can now deliver a conversational feel to the customer’s interaction with a chatbot.

Omnichannel 64

Omnichannel Customer Expectations Technology Innovation 64

CSM Magazine

NOVEMBER 11, 2020

Intercom, the Conversational Relationship Platform that helps businesses drive faster growth, today released the 2021 Customer Support Trends Report , which examines the impact the COVID-19 pandemic will have on support teams’ budgets, plans, and technology investments in 2021. About Intercom . Methodology.

2021 52

2021 B2C 2011 B2B 52

CSM Magazine

FEBRUARY 2, 2022

Easy integration with Instagram. The smart analytics suite will provide an integrated bird-eye view of geography, acquisition, and customer engagement for your emails. Customers can get the best customer experience with the integrated support of marketing, sales, and help desks. SMS, Facebook, and Webinar integrations.

2022 52

2022 Social Media Sales Customers 52

Wootric

APRIL 22, 2021

First, Wootric quickly sets up a complete CX solution by integrating with existing systems of record, like Salesforce, Segment, or Intercom. Integrated with Intercom, the product is a killer.”. “I Users can then rapidly launch NPS, CSAT, and CES micro surveys to capture their customers’ feedback at key touchpoints.

2021 52

2021 Feedback Return on Investment ROI 52

Survicate

SEPTEMBER 13, 2018

Survicate features used: Intercom Integration. With only one Survicate Survey sent using Intercom, Logojoy is able to collect a vast amount of feedback that benefits the company’s rapid growth. Intercom & Survicate: a match made in heaven. 30+ employees. Survicate customer since: October 2017. Email surveys.

ROI 61

ROI Feedback 2017 Insights 61

ShepHyken

AUGUST 4, 2023

Traditional forms of access control, such as physical lock and key systems, intercoms, or PIN code readers, can be cumbersome to use and relatively insecure, as keys can be easily lost, intruders can mask their identities, and PIN codes can be stolen, potentially leading to issues with customers.

E Commerce 62

E Commerce Customer Experience Retail 2023 62

Magellan Solutions

FEBRUARY 20, 2024

By centralizing live chat externally, overhead burdens diminish—no more scaling chat server capacity, managing redundancies, or troubleshooting integrations. Goldsmiths Integrating Vee24’s live video chat solution showcases their dedication to creating immersive and tailored shopping experiences.

Customer Satisfaction 52

Customer Satisfaction Loyalty ROI Technology 52

Lumoa

FEBRUARY 15, 2021

Customer experience integrations help you to automate your customer experience. The logic of this type of integration is the same as any other type of integration you can do with other tools. You can do the same type of integration with your customer experience platform, which will help your make your life easier.

Customer Experience 94

Customer Experience Feedback Customers Banking 94

ChurnZero

AUGUST 14, 2020

Using third-party integrations to bring company-wide customer data into a central hub that’s designed to automate and optimize a Customer Success Manager’s output is when Customer Success really becomes a force to be reckoned with. What are the benefits of integrating with Customer Success software? Who owns it? Who owns it?

Customer Success 87

Customer Success NPS Webinar Net Promoter Score 87

Totango

APRIL 5, 2022

Integration of NPS surveys with other relevant tools, such as CRM apps and email autoresponders. Integrations: Does your solution support integration with your existing apps or other apps you need to obtain desired functionality? The InMoment app includes customizable dashboards, analytics tools, and integration options.

NPS 101

NPS 2022 Net Promoter Score Multi-Channel 101

SurveySparrow

JUNE 19, 2023

Integrations : Zapier, Aweber, Facebook Pixel, Zendesk, Hubspot, Slack, Intercom, Salesforce, MailChimp, WordPress, Rybbon Try SurveySparrow today and see for yourself! Integrations : BambooHR, Workday, SAP Success Factors, Personio, Namely, Rippling, Gusto 3. Pricing: A free trial is available. Please enter a valid Email ID.

Multi-Channel 52

Multi-Channel Demo Social Media Culture 52

SurveySparrow

AUGUST 27, 2023

From payment integration and embedding options to custom thankyou screens and hidden fields, add a layer of versatility to your surveying experience. Typeform isn’t just about questions and answers; it’s a canvas where your surveys come to life.

Multi-Channel 52

Multi-Channel Feedback Interaction Insights 52

SurveySparrow

MARCH 10, 2020

You can integrate Pardot with Salesforce CRM , leverage email marketing, automate lead nurturing, receive real-time sales alerts, monitor prospect interaction on your site, measure the ROI supported by closed-loop reporting and get insightful ROI reports. Oracle Eloqua. The excellent suite of features just proves the aforementioned.

2020 52

2020 Marketing ROI 2001 52

SurveySensum

OCTOBER 23, 2023

This includes limited integrations, expensive, tacky predefined templates, limited survey customization options, a confusing setup, and many more. Limited Integrations A robust feedback management tool should come with integrations with different CRM and data analytics tools. The request for integration is taken on priority.

2023 52

2023 NPS Multi-Channel Feedback 52

SurveySparrow

AUGUST 12, 2021

Integrations with hundreds of apps including Slack, Intercom, Google Sheets, Mailchimp, etc. Integrate with popular marketing tools like Mailchimp, Zoho CRM, etc. Integrate with e-commerce and payment applications. Conditional logic branching with advanced analytics and filter. Signup for Free. Pricing: $99/year.

2021 52

2021 E Commerce E-support Definition 52

ClientSuccess

NOVEMBER 7, 2018

Slack, Intercom, Hubspot, and Pipedrive. The new ClientSuccess Zapier Zap templates include Slack, Intercom, Hubspot, and Pipedrive. Many, many more possible integrations using the ClientSuccess triggers and the thousands of Zapier Apps are now at your fingertips! Send new ClientSuccess pulse updates as Slack channel messages.

Customer Success 45

Customer Success Demo Sales Insights 45

Retently

JUNE 24, 2018

From automating various tasks to integrating with other systems, find out below what you should pay attention to when deciding on the appropriate customer satisfaction survey software for your business, what are the benefits of a specialized service along with the price differences between existing products. Native integrations.

NPS 106

NPS Net Promoter Score 2018 Feedback 106

Gainsight

JUNE 27, 2023

Over two days, more than 50 Customer Success CxOs and SVPs from leading businesses like Hubspot, Mews, Software AG, Intercom, Alteryx, and Darktrace came together at Oakley Court in Windsor to share knowledge, foster connections, and explore the ever-evolving Customer Success landscape.

ROI 52

ROI Events Return on Investment Touchpoint 52

Survicate

FEBRUARY 20, 2019

For instance, at Survicate, we offer live chat communication via Intercom to all our users. Pro tip: if you’re an Intercom user like ourselves, you should also make extensive use of tags – we’ll get to the ‘why’ in a short while (hint: it’ll help you maximize your feedback management tricks). Feedback Hub. It’s Free to use!).

Feedback 81

Feedback Management E Commerce Communication 81

Survicate

APRIL 30, 2019

Live chat and intercom services are a great way to let your customers interact with you without forcing them to pick up the phone (which many people avoid) or sending off a message into the ether with only a hope that you’ll get a reply.

Customer Service 45

Customer Service Net Promoter Score E Commerce Customer Satisfaction 45

Wootric

DECEMBER 21, 2018

Here are some new features, many built as a result of our own customer’s feedback: New integrations with HubSpot, Gainsight and Totango. Our Salesforce integration addressing how handle Contact and Lead records, as well as account level reporting, for Salesforce deployments with thousands of accounts and contacts. What’s next.

2018 67

2018 E Commerce E-support 2019 67

SurveySensum

JANUARY 12, 2023

Or, integrating the platform with your CRM? Lacks integration. Integrating your feedback platform with your CRM or chatbot saves time and effort, gives a real-time alert on detractors so that you can reach out to them in time, shows you open tickets, and so much more. Seamless Integrations . Well, almost everyone has.

NPS 52

NPS Touchpoint Feedback Demo 52

Answer Dash

SEPTEMBER 19, 2018

Median has developed their CoBrowse tool that integrates with chat platforms like LiveChat, Olark, Intercom, Zendesk Chat, Kustomer, and several others. They also have integrations with EasyPower, ShipStation, Shopify, and others to be able to quickly see the order status information that customers frequently contact support about.

Contact Center 61

Contact Center Omnichannel Technology 2020 61

Magellan Solutions

AUGUST 5, 2021

Integrates with CRM tools. $22 Integrates with Freshsales CRM. Has integrations with Mailchimp, Salesforce, and Zoho. $99 CRM integrations . $65/month. Integrations with Gmail and Outlook. $25 G Suite and Office 365 integrations. • . • Real-time customer cards . Customized call queues. 22 – $50/month.

Call Center 40

Call Center 2021 E Commerce E-support 40

Survicate

JANUARY 23, 2019

Due to product similarity and their various integrations, switching costs are low, which means it’s harder to build brand loyalty. Options to consider: email, Intercom, phone, etc. Good client experience helps you build brand loyalty. Wide product availability can, and often leads to increased product switching.

Net Promoter Score 87

Net Promoter Score Customer Journey Definition Metrics 87

SurveySparrow

JANUARY 16, 2024

Create conversational intake forms with SurveySparrow With CSS white-labeling, multilingual, & integrations Please enter a valid Email ID. Create conversational intake forms with SurveySparrow With CSS white-labeling, multilingual, & integrations Please enter a valid Email ID. Let’s begin with… 1.

Definition 52

Definition Document Healthcare Demo 52

Thematic

OCTOBER 3, 2021

Connect Using our new Zendesk & Intercom integrations , you can pull all of your support chat and tickets into Thematic for analysis. To get deeper insights from your conversational data, you can integrate and analyze your structured data with Thematic too.

Roadmap 62

Roadmap Social Media Feedback Demo 62

Wootric

AUGUST 20, 2020

Useful Integrations. One of the biggest changes that we did to improve our CLV is working on our integrations. We decided to cave in and finally build an integration that was just amazing for our business. So many people have been using Trello for years now that our integration only made them stick around longer with us.

Roadmap 88

Roadmap E-support NPS Feedback 88

Wootric

MARCH 1, 2020

And even though you’re not taking on the evil empire in 2020, you’ll still need someone exceptional to integrate your Customer Experience (CX) initiatives and take everything to the next level. . The common thread that connected each successful candidate is that each one understood: How integrated software works as a system.

Roadmap 52

Roadmap Touchpoint NPS Effort Score 52

Retently

JULY 28, 2019

Whether it’s crunching data or integrating a bunch of analytics tools for understanding and boosting customer engagement, when you boil it down, people are just trying to do a better job and win some extra hours back into their days. If your CX platform allows it, you can integrate it with MonkeyLearn directly or through Zapier.

Feedback 95

Feedback NPS Roadmap Customers 95

Survicate

FEBRUARY 6, 2019

You can run website surveys, email surveys, mobile survey, and even Intercom surveys, thanks to our killer Intercom integration. There are many tools that will help you collect feedback effortlessly. Survicate is one of them.

Definition 73

Definition Feedback NPS Customer Retention 73

CSM Magazine

JUNE 22, 2020

Headsets, Intercoms, and System Speaker. For example, AI chatbots and apps answer customer queries while AI-integrated kiosks tend to customers for shorter waiting times. For example, if an employee asks for sick leave, the software automatically appoints another employee to work in their place. Artificial Intelligence.

Technology 52

Technology Wireless Customer Satisfaction 2020 52