ChurnZero

DECEMBER 7, 2023

Innovation Hero: AppFollow Aligning customer-facing teams through intelligently integrated technology. With Dana Pavel and Anastasiia Rybalko at the helm, the team took an innovative, integrations-focused approach centered around their customers’ ChurnScore health scores.

2023 52

2023 Customer Success NPS 2022 52

Team Support

FEBRUARY 12, 2024

Integration Capabilities: The software should seamlessly integrate with your existing tools and platforms. That's why TeamSupport offers integrations with popular platforms like Salesforce and Jira, ensuring a seamless transition. A steep learning curve can hinder productivity and lead to frustration.

Banking 52

Banking Customer Satisfaction Customers Customer Service 52

Thematic

JUNE 27, 2023

You may know Atlassian best through our flagship Jira brand, Confluence, and Trello. Massive amounts of feedback coming in per month, for a flagship brand like Jira. Given the maturity of Jira Software, the core customer complaint themes aren’t changing often. We have over 250,000 customers who use our products.

Feedback 62

Feedback Customers Insights User Experience 62

Team Support

JANUARY 25, 2024

Integration Capabilities: The software should seamlessly integrate with your existing tools and platforms. That's why TeamSupport offers integrations with popular platforms like Salesforce and Jira, ensuring a seamless transition. A steep learning curve can hinder productivity and lead to frustration.

Banking 52

Banking Customer Satisfaction Customers Insights 52

SurveyGizmo

NOVEMBER 5, 2021

Many Customer Experience (CX) teams lack the data integration of their Sales and Marketing counterparts. Sales departments tend to operate using a customer relationship management (CRM) tool like Salesforce (SFDC) and, by 2022, have likely already integrated with other data sets like Jira or Salesloft. CX Lags Behind.

Net Promoter Score 98

Net Promoter Score NPS 2022 Social Media 98

Kustomer

JANUARY 8, 2024

Zendesk is best known for its ticketing system, automation features, and integrations, making it a fan favorite for thousands of SMBs globally. Customization and Integrations Zendesk supports many third-party apps and add-ons that can add more features to your help desk implementation. The integrations do not require any coding effort.

Multi-Channel 97

Multi-Channel Social Media Interaction Insights 97

Team Support

MARCH 1, 2024

Integrations: Seamlessly Blending with Your Toolbox TeamSupport understands that your team already has a set of tools they're comfortable with. That's why the software offers integrations with popular platforms like Salesforce and Jira. Instead, your team can focus on what they do best - providing stellar customer service.

Customer Satisfaction 40

Customer Satisfaction Innovation Exceptional Customer Service Demo 40

Team Support

MARCH 1, 2024

Integrations: Seamlessly Blending with Your Toolbox TeamSupport understands that your team already has a set of tools they're comfortable with. That's why the software offers integrations with popular platforms like Salesforce and Jira. Instead, your team can focus on what they do best - providing stellar customer service.

Customer Satisfaction 40

Customer Satisfaction Innovation Exceptional Customer Service Demo 40

Team Support

MARCH 1, 2024

Integrations: Seamlessly Blending with Your Toolbox TeamSupport understands that your team already has a set of tools they're comfortable with. That's why the software offers integrations with popular platforms like Salesforce and Jira. Instead, your team can focus on what they do best - providing stellar customer service.

Customer Satisfaction 40

Customer Satisfaction Innovation Exceptional Customer Service Demo 40

Cyara

AUGUST 20, 2019

So we’re excited to announce new Cyara Platform integrations to three popular solutions: Jira, ServiceNow, and Splunk. Cyara’s customers use a wide range of solutions to streamline their software development and operations in support of delivering better customer experiences.

Technology 52

Technology Customer Experience Management Contact Center 52

SurveySparrow

DECEMBER 23, 2021

The Microsoft Teams app directory is the best place to find apps and integrations that connect with Microsoft Teams. In this article, we’ve got 20 of the best Microsoft Teams apps and integrations to enable productive teamwork in Microsoft Teams. JIRA Cloud. App highlights: turn a chat message into a JIRA issue.

2022 52

2022 Document E-support Connections 52

Lithium

APRIL 12, 2022

Here's a sneak peek: Community integrations with both JIRA and SFDC to help bring the power of community to key internal teams whose participation and contributions are critical to overall community performance. The importance of User Acceptance Training, particularly in a large deployment.

Communication 52

Communication Brands Customer Engagement Engagement 52

CSM Magazine

MAY 17, 2022

TheLoops , an intelligent support operations data platform, is now available on Zendesk’s Marketplace – a one-stop-shop that enables organizations to find partners, apps, and integrations to increase agent productivity, streamline workflows, and drive customer satisfaction. Director, Emerging Technologies, Zendesk.

Customer Satisfaction 59

Customer Satisfaction Culture Interaction Customer Journey 59

Gainsight

MARCH 7, 2022

Level 0: No relationship; all communication goes via Zendesk/Jira. Some companies take it a step further and actually integrate CS and Product. “My The type of partnerships we’ve seen be most successful are ones that are mutual, ongoing, and integrated into the way a company does business—every day. NPS, onboarding) . “We

Customer Success 103

Customer Success Roadmap Chief Customer Officer Feedback 103

SurveySensum

SEPTEMBER 14, 2023

Effortless Integration Multi-Service Compatibility Real-Time Engagement Free trial available Starts at $29/month 4.3 (5) 5) ProProfs Survey Maker Versatile Survey Types Seamless Integration Extensive Templates Free sign up available Starts at $19 per month. 5) Doorbell.io 5) Doorbell.io

Feedback 52

Feedback Multi-Channel 2023 Social Media 52

BirdEye

JANUARY 17, 2024

Project management tools Structured project management tools like Asana, Trello, or Jira are also commonly used to create an approval workflow process. This integrated approach eliminates the hassles of redundant data entry or cross-referencing across different systems. Sequential approval steps: Organize the approval process.

Social Media 109

Social Media Multi-Channel Demo Feedback 109

Centercode

FEBRUARY 26, 2019

Integrations. The Best Features for Winning Buy-In: Integrations. Integrations are a powerful tool for promoting your results to the rest of your organization. Used alongside automation, integrations enable you to make all that data available in real time. In-App Bug Reporting & Two-Way Jira Integration.

Feedback 65

Feedback Demo Customer Success Management 65

SurveySparrow

MARCH 12, 2024

Integration Capabilities: The tool should easily integrate with your existing website platform, CRM, and other tools to streamline workflows and data management. Extensive customization and integration capabilities. Integration: Seamlessly integrates with tools like Slack and JIRA for easy feedback management.

2024 52

2024 Feedback User Experience Insights 52

Team Support

SEPTEMBER 29, 2020

Further, it integrates with important solutions used by companies, such as Salesforce, Jira, Microsoft (Dynamics and Teams), Hubspot, and Slack, to name a few. TeamSupport‘s powerful features, like its proprietary Customer Distress Index™ (CDI), inform actionable strategies for customers who may be in danger of churn.

Customer Relationships 89

Customer Relationships B2B 2008 Competitive Advantage 89

UJET

MARCH 17, 2020

A strong customer support team is integral to the success of any business. If you need project management tools, Trello , Asana , and Jira , can keep people on task with defined deadlines. But a strong team doesn’t need to be in the same office to ensure success.

Management 121

Management Communication Contact Center Customer Satisfaction 121

CSM Magazine

MAY 18, 2020

You also get options to add integrations with other apps such as Zendesk, Trello and JIRA. I currently use stand-alone project management software, but I can see the potential in using one that is integrated with my helpdesk. My next stop was the Administration panel. Helpdesk and Ticketing System. Mobile App.

Customers 84

Customers Demo Customer Service Interaction 84

SurveySensum

FEBRUARY 14, 2024

Integration: Confirm that the feedback tool seamlessly integrates with your existing HR software or management systems, enhancing accessibility and tracking. Look for options with APIs or integration features compatible with popular HR systems. This ensures a cohesive experience across your organization’s tech stack.

2024 52

2024 Feedback Culture Demo 52

ChurnZero

AUGUST 14, 2020

Using third-party integrations to bring company-wide customer data into a central hub that’s designed to automate and optimize a Customer Success Manager’s output is when Customer Success really becomes a force to be reckoned with. What are the benefits of integrating with Customer Success software? Who owns it? Who owns it?

Customer Success 87

Customer Success NPS Webinar Net Promoter Score 87

SurveySparrow

AUGUST 8, 2022

It lets you track and manage different projects by integrating with popular project management tools like Basecamp, JIRA, Monday.com, etc. Integrates with project management tools like Basecamp, JIRA, Asana, Trello, etc. Integrates with project management tools like Basecamp, JIRA, Asana, Trello, etc.

Culture 52

Culture 2022 Net Promoter Score Feedback 52

SurveySensum

SEPTEMBER 12, 2023

In-app surveys are those surveys that are integrated directly into mobile or web apps, enabling users to offer feedback or respond to questions while actively using the app. Gather Targeted In-Moment Feedback Jira collects feedback in real-time to enhance its platform. This highlights the importance of in-app surveys.

User Experience 52

User Experience Feedback Touchpoint Insights 52

SurveySparrow

JANUARY 18, 2023

Pricing & Plans Designing Process Templates Team Collaboration Analytics Integrations Mobile App Other Features Support Team #1. This holds true for widgets, font types, and integrations as well. Integrations Like Analytics, integration with other softwares is also an essential feature of a survey tool.

2023 52

2023 Feedback Events 2016 52

SurveySparrow

JANUARY 9, 2022

It lets you track and manage different projects by integrating with popular project management tools like Basecamp, JIRA, Monday.com, etc. Integrates with project management tools like Basecamp, JIRA, Asana, Trello, etc. Integrates with project management tools like Basecamp, JIRA, Asana, Trello, etc.

2022 52

2022 Net Promoter Score Culture Feedback 52

Help Scout

SEPTEMBER 28, 2023

Using the Help Scout and Jira integration helps Panorama Education's Client Success, Product, and Engineering teams stay on the same page. Read the full article

Article 52

Article Customers 52

Kustomer

FEBRUARY 6, 2024

Among literally hundreds of things to consider, your business needs to factor in cost, scalability, integration and deployment options, as well as long-term value. While customization and integration options may be more limited compared to enterprise solutions, they still effectively meet the needs of SMBs for managing help desk operations.

2024 98

2024 Multi-Channel Omnichannel E-support 98

Help Scout

AUGUST 24, 2021

Docs also integrates seamlessly with our shared inbox. HelpJuice also boasts a number of integrations, making your knowledge base more powerful. Since it’s an Atlassian product, Confluence also integrates seamlessly with their other products like JIRA and Trello. Price: Starting at $120 per month for four users.

Article 107

Article Roadmap Document Demo 107

Kayako

OCTOBER 25, 2016

But traditional integrations using APIs can be more trouble than they’re worth. Traditional integration methods between the tools your business uses, while powerful, can be time-consuming, resource intensive, and – worst of all – they’re inflexible. But have no fear: Kayako’s Zapier integration is here!

Customer Service 85

Customer Service Demo Connections Customers 85

Kustomer

JUNE 1, 2021

Additionally, we integrated Kustomer and Jira and added automations to help us keep issues moving forward, and we brought client information in from our sales tool so we have a better understanding of who our clients are, as we’re supporting them. Average Duration goal is under two business days, and is currently at 1.9 business days.

Roadmap 98

Roadmap Webinar Feedback B2B 98

Qualtrics

FEBRUARY 10, 2020

Facebook Messenger integration. With over 1 billion messages exchanged with businesses every month on Facebook Messenger, and 67% of consumers saying they will message with businesses more often over the next two years, we are excited to announce the launch of our integration with Facebook Messenger. Any channel, any time.

2019 58

2019 2020 Feedback Insights 58

Team Support

OCTOBER 28, 2020

Further, it integrates with important solutions used by companies, such as Salesforce, Jira, Microsoft (Dynamics and Teams), Hubspot, and Slack, to name a few. TeamSupport‘s powerful features, like its proprietary Customer Distress Index™ (CDI) , inform actionable strategies for customers who may be in danger of churn.

Customer Relationships 45

Customer Relationships Magazine B2B B2C 45

SurveySensum

APRIL 5, 2022

Integrations. That’s why you can seamlessly integrate any kind of platform that you use every day such as Outlook, SalesForce, Hubspot, Zendesk, Zapier, etc with SurveySensum. Cons: APIs or technical support needed to integrate with third-party apps. It integrates with several apps and software like MailChimp, Salesforce, etc.

2022 52

2022 Multi-Channel NPS Feedback 52

Thematic

DECEMBER 12, 2023

Thematic's integration with Zendesk paved the way for addressing specific product issues effectively. Its flagship products include Jira, Confluence and Trello. Hotjar is an integral tool for understanding website visitors and their behaviors beyond traditional analytics metrics. What is Indirect Qualitative Feedback?

Feedback 62

Feedback Social Media Banking Insights 62

SurveySparrow

OCTOBER 19, 2020

SurveyMonkey vs Qualtrics: Integration and Plugins: Even if the software doesn’t have all the functionalities, it should at least be able to integrate with other software. Integrations and plugin availability also means that your customers can sync data from other sources with ease.

Feedback 59

Feedback 2002 Events Customer Satisfaction 59