Gainsight

MARCH 8, 2022

Gather Insights and Conversation Capture with Zoom and Gong Integrations. Enter: Gainsight’s newest integrations with Gong and Zoom, two tools that CSMs rely on daily to support their productivity and growth of the company. Customer Success Qualified Leads is that solution. . CSMs build one-to-many relationships.

Insights 98

Insights NPS Events Leadership 98

CSM Magazine

MAY 24, 2023

Claude’s integration with the Zoom platform allows contact center agents to seamlessly transition from AI-assisted interactions to live video calls. The AI is integrated with various platforms, providing users with access to relevant information. Claude’s AI is designed with safety and privacy in mind.

Contact Center 52

Contact Center Virtual Agent Exceptional Customer Service Interaction 52

Lithium

AUGUST 3, 2021

Integrate Zoom with Community Events Khoros Community Events now supports full integration with Zoom Meetings and Webinars. Integrating Events with Zoom enables community members to join the Zoom meetings and webinars directly from the community. Communities.

2021 52

2021 Webinar Events Download 52

Lithium

OCTOBER 14, 2021

Zoom integration in Community events. We know you’ve probably been on Zoom quite a bit in the past 18 months (so have we!) and now we’re bringing the power of Zoom to community events. Community Events on the Khoros platform just hit a new level.

Innovation 52

Innovation Engagement Events Contact Center 52

Wootric

JUNE 1, 2020

Picture Sophie, an Accounting Manager who uses the free version of Zoom to chat with her brother in Spain. She prefers Zoom over Skype, so she recommends it at work. Eventually, other departments try Zoom and it gains company-wide adoption. Think Zoom, Slack, Hubspot, and Atlassian. What does this look like?

Customer Experience 104

Customer Experience User Experience Touchpoint Metrics 104

SurveySensum

NOVEMBER 16, 2023

Brand Example EmbedSocial seamlessly integrates feedback button surveys into its website. Brand Example Zoom, a well-known brand, uses this strategy. When users cancel the Zoom subscription, an exit intent survey appears. This survey typically asks questions like, “Why are you canceling the subscription?”

Feedback 52

Feedback Social Media E Commerce User Experience 52

BirdEye

MAY 26, 2023

This appointment scheduling tool includes secure messaging, online billing, customizable intake forms and templates, and can integrate with third-party calendars. Zoom for Healthcare Zoom is a mainstream, popular video conferencing platform that also ensures HIPAA compliance. It’s designed to ensure maximum patient engagement.

2023 98

2023 Healthcare Insurance Government 98

delighted

DECEMBER 8, 2021

Put your Delighted customer experience program on autopilot with 6 new integrations, all geared towards automating key aspects of the experience management process. These free integrations help you send surveys at just the right moment and get richer customer insights for your team, freeing you up to take action.

Feedback 77

Feedback Omnichannel Touchpoint Customer Journey 77

Gainsight

JUNE 10, 2021

One newly innovated and changed tool that emerged as a part of the customer journey was Zoom. Gainsight now has an integrated the app’s launch within the Zoom platform. Next, Maksim shared the new integrations with Gong. They also can identify both risks and opportunities to help drive better retention and more.

Innovation 52

Innovation Chief Customer Officer 2021 NPS 52

Lithium

NOVEMBER 2, 2021

Zoom Integration Overview Find out how Khoros' unique integration with Zoom into our Community Events helps communities recapture some of the great engagement in a world of more virtual events. Communities. Webinars & Events Some event areas are limited to Khoros customers only.

2021 52

2021 Webinar ROI Events 52

Lithium

SEPTEMBER 7, 2021

Brandwatch listening integration The Brandwatch listening integration for Khoros Care lets you quickly and easily ingest posts from the Brandwatch social listening platform into Response. "Do Integrate Zoom with Community Events Khoros Community Events now supports full integration with Zoom Meetings and Webinars.

2021 52

2021 Webinar Events Social Media 52

SurveySparrow

DECEMBER 23, 2021

The Microsoft Teams app directory is the best place to find apps and integrations that connect with Microsoft Teams. In this article, we’ve got 20 of the best Microsoft Teams apps and integrations to enable productive teamwork in Microsoft Teams. You can use the Zoom app to manage all your Zoom meetings right within Microsoft Teams.

2022 52

2022 Document E-support Connections 52

TechSee

AUGUST 31, 2022

While COVID introduced technology laggards to Zoom, bringing instant, live video to the mainstream. For example, strong platform integrations into your existing stack should make it easier for team members to use visual, AR and more – without needing to think about. Consider how the provider will reduce the barriers to adoption.

Engagement 109

Engagement Technology Culture Omnichannel 109

Interactions

APRIL 8, 2021

Next, find a technology partner that can work with your brand in a solution-oriented approach to create a holistic integration. All channels should be integrated into the same backend systems to ensure cohesion. Zoom out to see root causes of problems. You may hear this referred to as omnichannel.

Customer Journey Mapping 62

Customer Journey Mapping Customer Journey Social Media Measurement 62

Lithium

JULY 5, 2022

TikTok available for all Care users All Care instances can now be connected to TikTok without the need to contact our Support team to enable the integration. TikTok automatically appears as an available source at Care Settings > Source Integrations. Khoros Care Feature Updates. Additional channels in Raw Author export - Including.

Multi-Channel 52

Multi-Channel Leadership Roadmap 2022 52

CSM Magazine

MARCH 12, 2021

2: Zoom for Video Conferences. Zoom’s popularity exploded in recent years, and it’s now become an everyday go-to tool for video conference calls. A free account gets you unlimited meetings with up to 100 attendees, and it comes with a host of integrations as well. Touch base with colleagues via Zoom.

Multi-Channel 52

Multi-Channel Culture Document Webinar 52

CSM Magazine

SEPTEMBER 4, 2023

We’re talking about the kind of integration you’d expect from an Apple ecosystem, bridging the online and offline seamlessly. The Emergence of Video and AR Video communication is no longer just your standard Zoom meeting. The Quiet Efficiency of Chatbots Next, let’s shed some light on the chatbots.

Communication 52

Communication Innovation 2023 Customers 52

WorkOutLoud

JANUARY 19, 2021

We start with a comprehensive collaboration platform with features that you would expect such as sharing, posting, integrating, notifying, connecting, following, and instant messaging to name a few.

Connections 52

Connections Advertising Events Blog 52

Wootric

JANUARY 6, 2021

Guided by input from our customers, we invested in omni-channel feedback collection, AI-driven customer journey analytics, and native integrations with the modern tech stack — all the while staying true to the flexible, lightweight, user-centric approach to CX improvement that businesses expect from Wootric. .

Innovation 105

Innovation Net Promoter Score Chief Customer Officer 2021 105

Kustomer

MAY 21, 2020

At Kustomer, we design features based on customer needs, so it’s always been a normal part of my work to be on Zoom calls with users from all across the globe. Certain integrations become more important. Now, however, I typically talk to people who are calling from their kitchen tables or tucked into corners of bedrooms.

User Experience 52

User Experience Feedback Communication Connections 52

CustomerSuccessBox

FEBRUARY 28, 2022

Twilio is a platform that creates easier communication by enabling messages, VoIP and phones to be embedded in mobile, web, and desktop applications, giving businesses the ability to have better communication with the customers with their API integrations to make it a toolkit for every developer’s need. Freemium works for Zoom as well!

E Commerce 52

E Commerce E-support Customer Retention Sales 52

Talkdesk

DECEMBER 23, 2020

Talkdesk CX Cloud™ is the market-leading, secure client banking solution designed to integrate every client engagement across channels and lines of business. For some banks and lenders, the contact center replaces the retail footprint, left by the closure of branches.

Banking 126

Banking Contact Center Insurance Omnichannel 126

SurveySensum

OCTOBER 6, 2023

In-app surveys are a user feedback collection method that is integrated directly within a mobile application or software. Take this example of an exit in-app survey by Zoom. When a customer cancels their subscription with Zoom, Zoom sends them a pop-up survey to ask the reason for their cancelation.

Feedback 52

Feedback Social Media Interaction Touchpoint 52

Upstream Works

OCTOBER 23, 2019

Upstream Works takes an integration approach to Customer Experience Management, leveraging our open APIs to connect and exchange information with best-of-breed providers, backend databases, legacy systems, and vertical specific applications – connecting anything and everything that makes up the whole of the customer experience.

Customer Experience Management 60

Customer Experience Management Customer Experience Management Customer Journey Mapping 60

SuiteCX

FEBRUARY 18, 2021

Zoom brainstorming is simply not a thing. Still, Zoom didn’t make it easy to see what was on the board, and honestly it took up a lot of space in my office. New tools such as Miro and Zoom allow us to replace the traditional workshop with a virtual experience that quite frankly improves the work process.

Workshop 59

Workshop Banking 2020 2014 59

Upstream Works

AUGUST 14, 2019

In addition to a rich set of reports available in both CUIC and SSRS , Upstream Works for Finesse (UWF) takes the highly flexible approach of making the extensive data it collects available to any reporting platform, dashboard, or application you can throw at it, through its deep and broad integration capabilities. Meaningful Metrics.

Customer Journey 60

Customer Journey Customer Journey Mapping Definition Contact Center 60

ChurnZero

MAY 18, 2023

CS teams have the option to use the tool’s pre-loaded AI prompts or create their own to instantly synthesize customer data, conduct research, draft communications and templates, and generate strategies. CS AI is integrated right into user workflows.

2023 52

2023 Demo Books Insights 52

COPC

DECEMBER 17, 2021

While connecting with co-workers through Zoom and other online meeting applications is beneficial, online meeting fatigue and lack of in-person interaction can cause many hardships. Employees are facing challenges that they likely have never had to face; from schedule changes, shifting family dynamics, and a new working environment.

2022 52

2022 2020 Healthcare Culture 52

inQuba

APRIL 21, 2022

The combined offering gives companies a one-stop solution for customer-centric organizations to integrate their customer experience (CX) and customer journey (CJ) management programs to greatly reduce churn, increase adoption and lower costs. Together we deliver just that.”.

2022 52

2022 Return on Investment ROI Customer Journey 52

SurveySensum

NOVEMBER 21, 2023

These forms seamlessly integrate into your website to gather information, opinions, and comments from users regarding their experiences with the website. To use a CSAT form, businesses typically integrate it into their website or send it out after a specific interaction. With website feedback forms. When to launch this survey?

Feedback 52

Feedback NPS User Experience Insights 52

ViiBE Blog

JUNE 3, 2021

It includes ticketing and knowledge management solutions integrated into the software. ViiBE also integrates into different CRM ticketing systems, giving you the freedom to use whichever ticketing solution you like. Conventional video conferencing software like Zoom can be used for field service but lacks dedicated ticketing tools.

Download 52

Download Connections Customer Service Representative Call Center 52

ProProfs Chat

APRIL 30, 2020

Take Zoom , for example, a video conferencing platform that is going viral these days. The zoom app has seen a major spike in users and has become the new king of social connection amidst this pandemic. You need to keep your entrepreneurial spirit alive and look for ways to make the most of this challenging situation. . #3.

Entertainment 98

Entertainment Communication Social Media Government 98

Hallmark Business Connections

NOVEMBER 9, 2020

Plenty have had to juggle helping their kids with online schooling while trying to focus on important Zoom meetings. Has Zoom become your watercooler? Then, show a “screening” of your end-of-year video at a Zoom party or, if it’s safe to hang out in one large room, an in-office event. Many are working from home.

Events 61

Events 2021 Loyalty Connections 61

UJET

MARCH 17, 2020

A strong customer support team is integral to the success of any business. There are so many real-time communication tools like Google Hangouts Meet , Zoom , and Skype. But a strong team doesn’t need to be in the same office to ensure success.

Management 121

Management Communication Contact Center Customer Satisfaction 121

Gainsight

JULY 11, 2023

Northpass Customer Education Leaders Stadium Tour, Oracle Park 2023 But most notably, we received inquiries from leading CRM and Customer Success platforms looking to integrate learning functionality into their products to enable their customers to drive greater efficiencies and superior customer experiences through digital customer education.

2023 40

2023 Leadership 2012 2010 40

SurveySparrow

NOVEMBER 26, 2019

“Our job is to connect to people, to interact with them in a way that leaves them better than we found them, more able to get where they’d like to go.” – Seth Godin, Founder, and CEO, Do You Zoom. Content Marketing is all the Marketing that’s left.” – Seth Godin, Founder, and CEO, Do You Zoom. Digital Marketing Quotes.

Marketing 90

Marketing Social Media Advertising Brands 90

Lithium

DECEMBER 7, 2021

Zoom Integration Overview We are happy to partner with Zoom on their community and on enabling better, easier customer, employee, and partner engagement in a strong brand community. Bulk Content Archive (Early Access) You now have the option to archive community multiple articles at once. Webinars & Events.

2021 52

2021 Events 2022 Metrics 52