Interactions

JUNE 2, 2022

Your IVA should streamline issuing and using travel credits as well as handling refunds with self-service technology. The IVA should be able to send safety protocol details and reminders during key parts of your travelers’ journey to ensure a smooth experience for everyone, like gate information and ground transportation logistics.

2022 62

2022 Travel Rewards Programs Virtual Agent 62

SurveySensum

JULY 19, 2023

Create Engaging Reward Programs Leverage the Power of Virtual Reality (VR) Surprise Them With Pop-up Shops Be Socially Responsible Surprise and Delight! WOW Them With Interactive Displays One notable example of interactive displays in retail is found at Adidas stores.

Retail 40

Retail Customer Experience Social Media Rewards Programs 40

Bold360

APRIL 27, 2017

Many businesses in the travel industry have tried out loyalty schemes and reward programs with varied success. This can then be used to glean insights from, answer key business questions with, and build loyalty programs that do more than simply rack up unused points in a metaphorical drawer for your most loyal customers.

Tourism 56

Tourism Travel Customer Service E-support 56

Kitewheel

MARCH 4, 2019

Power Pre-flight Communications With Real-Time Interaction Management. We recently wrote about a negative preflight communication experience , but to summarize, airlines and other travel companies often fail to track the full range of potential customer interactions. What makes RTIM different from traditional messaging is context.

Travel 40

Travel Hospitality Customer Journey Airlines 40

Up Your Service

MAY 3, 2017

Our previous blog post demonstrated the power of customer voice in an unsolicited book review from a technology industry guru. Technology today is expanding the definition (and capabilities) of white-glove service for travel and hospitality brands across the board. Travelers want real, human interaction.

Hospitality 74

Hospitality Travel Brands Airlines 74

Currency Alliance

NOVEMBER 14, 2019

In ‘Why so many digital transformations fail’, Harvard Business Review cites : inordinate wastage on proprietary technology. Constraints can often be overcome simply by putting a layer of cloud-based technology in front of aging systems. Brands reward more touchpoints to grow emotional loyalty. as some of the major causes.

Loyalty 40

Loyalty 2020 Hotels Loyalty Programs 40

Currency Alliance

FEBRUARY 26, 2019

But high implementation cost is no longer a constraint for loyalty programs, as the major loyalty technologies are now cloud-based (although not all embrace a low cost SaaS business model). An example of effective alignment of strategy with tactics include Australia’s Coles Supermarket chain and its flybuys reward program.

Loyalty 45

Loyalty 2019 Loyalty Programs Hotels 45