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5 Signs You May Not Be As Customer-Centric As You Think You Are

PeopleMetrics

Managers can quote month-to-date sales statistics but give you a blank stare when you ask about customer retention and loyalty stats. If you’d like to discover how customer-centric you are, take the Cx IQ Assessment in order to gauge your own perception of your company’s customer-centricity.

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Introducing new DesignXM innovations to drive Experience Design across your organization

Qualtrics

New in Stats iQ : Stats iQ helps you uncover meaningful insights in data, identify hidden trends, and produce impactful results quickly. R integration is one of the most exciting enhancements to Stats iQ in the past few years and radically changes the paradigm for our advanced stats users.

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5 Top Customer Service Articles for the Week of August 27, 2018

ShepHyken

My Comment: Tiffany Bova is smart, and I’m especially excited about her new book, Growth IQ. Jeff Toister has done the homework and gives us the stats and facts and story behind the concept that a happier employee leads to a happier customer. How Companies Thrive by Making You Obsessed by Tiffani Bova. Tiffany is right!

2018 59
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Top 10 customer experience management software in 2019

SurveySparrow

Qualtrics offers built-in intelligent features like Text IQ, Stats IQ, and Predict IQ to ensure an overall enhanced experience. Through its open APIs, Qualtrics is capable of integrating with any CRM. Keep track of your productivity, increase in sales, and also customer satisfaction.

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Must-see market research sessions at X4 2020

Qualtrics

Uncover insights with Stats iQ. Join us for a deep dive into Stats iQ and find out how you can use it to go from research data to breakthrough insights. 13:00-13:30 // Weds, 11 March + Thurs, 12 March // Growth Shop. Meet your in-house team of data scientists.

2020 29
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AI, cost saver, service enhancer, what’s not to love?

Customer Alignment

Some organisations are already seeing an immediate impact on their customer service stats. A series of tests conducted have revealed that, examined against the human IQ, Bots intelligence is currently that of a 4-year-old child. [5]

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52 Reasons to Embrace Marketing Operations

ClearAction

The right data + process + technology = maximum learning IQ = breakthrough results. Marketing Operations keeps the focus on stats that matter. Organizations over-relying on individual heroics waste resources, burn out people, don’t learn from experience. Smarter decision-making. Superior customer experience. Quality quant-ing.