CSM Magazine

SEPTEMBER 21, 2022

Chatbot programs can range from simple AI, providing a standardized list of queries for a customer to select, or Intelligent Virtual Assistants (IVA), which are capable of closely replicating human speech. How to calculate ROI of ChatBot? ROI can be calculated as follows: current value – cost of investment. 10,000 x 7.

ROI 52

ROI Return on Investment 2023 Consumers 52

Interactions

APRIL 17, 2019

CSAT is a score that is calculated, usually on a scale of 1-10, depending on how satisfied the customer was with the interaction. Implementing a conversational AI system, like our IVAs, exponentially increases the number of calls that are able to be handled without relying solely on live agents. Changing the focus.

Contact Center 54

Contact Center Measurement Average Handle Time Touchpoint 54

Interactions

JANUARY 21, 2021

Conversational AI makes it possible for humans to converse with machines using text or speech, and is used in a variety of applications including chatbots and voice-based intelligent virtual assistants (IVA). The majority of voice-based IVA systems use automatic models to convert speech to text and text to meaning.

Measurement 62

Measurement Interaction Blog Technology 62