You Don’t Need Analytics For a Powerful IVR Journey
CX Ahead
AUGUST 25, 2021
The IVR is a fascinating piece of technology we tend to overlook. However, when used well, the IVR answers calls and enables them to be routed to the most appropriate agent to support the caller. Now, could analytics help? Rant aside, call your own IVR and navigate through a few scenarios. Sure, it could.
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