leadership-development 
Customer Bliss
JUNE 16, 2016
Every senior leadership team and every executive wants a good customer acquisition strategy, a good customer retention strategy, a strong lifetime value per customer, and a good overall customer experience. The first step is actually around leadership development. The first step is actually around leadership development.
One Millimeter Mindset
SEPTEMBER 13, 2018
Developing Industry40 soft skills are critical to executing strategy in today’s digitally-transforming workplaces. These 3 Industry40 soft skills are mandatory skills for personal development and leadership success in Today’s and Tomorrow’s evolving, complex business ecosystem. Develop Industry 4.0
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InMoment XI
MAY 4, 2022
Leadership and Loyalty. Effective leadership. Leaders who genuinely care about their people—who are “plugged in” to their organizations and listen to their employees for suggestions on how to improve—will develop corporate cultures that naturally support the concept of the Service-Profit Chain.
InMoment XI
NOVEMBER 30, 2023
Understanding the key components is essential for developing a comprehensive approach to safeguarding and enhancing your brand’s image. Developing a robust crisis management plan that includes timely communication, genuine apologies, and proactive solutions is essential for mitigating the potential damage to your brand.
Speaker: Paul Ellis, Contact Center SME & Business Consultant for One You Love Homecare LLC
Employee engagement requires great leadership. Numerous “characteristics” and “models” of high quality leadership have been purported in every bookstore and airport gift shop. But no one has yet to nail down an exact leadership “score” which guarantees success.
Bill Quiseng
DECEMBER 6, 2023
So, I encourage you to remind yourself and your colleagues every day about each one of these fifteen QUI QUOTES about leadership and employee engagement. RESPONSIBILITY The responsibility of business leaders is not to develop the business. It’s to develop their people. ASSETS Your employees are not your most important assets.
Experience Investigators by 360Connext
OCTOBER 17, 2023
THIS is why convincing executive leadership to prioritize and invest in CX initiatives can be a challenge. And yet, leadership buy-in is a critical part of customer experience success. Let’s get some leadership attention for what we really need. But it can’t be a priority without funding, resources, and defined outcomes.
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