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Reputation Management for Dentists: How to Get Started

ReviewTrackers

More than ever, existing and potential patients are relying on the Internet to find more information about you. In case you didn’t already know: online reviews posted by patients can make or break your online reputation and, ultimately, your practice. Monitor your patient reviews. The Impact of Reviews on a Dentist’s Reputation.

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Mind the gap: Using advanced analytics to find and fill the holes in real world data

Clarivate

In the parable of the blind men and the elephant, each man describes what the elephant must look like based on their limited experience of touching different parts of the animal. RWD is a deep and wide source of information that life sciences commercial teams can use to understand challenges in the market and the patient journey.

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The Authenticity challenge: 25 marketing, CX and innovation takeaways from the 2016 Customer Intelligence Summit

Alida

Earlier this week, more than 400 professionals in marketing, customer experience, innovation and research gathered in Chicago for the 2016 Customer Intelligence Summit. Miller explained the ‘Authenticity Lifecycle,’ which is a business model that infuses authentic engagement with marketing, innovation and customer experience activities.

2016 267
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Reputation Management for Dentists: How to Get Started

ReviewTrackers

More than ever, existing and potential patients are relying on the Internet to find more information about you. In case you didn’t already know: online reviews posted by patients can make or break your online reputation and, ultimately, your practice. Monitor your patient reviews. The Impact of Reviews on a Dentist’s Reputation.

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15 Ways Translation Services Can Help Deliver Exceptional Customer Service

CSM Magazine

In order to provide an excellent customer experience, businesses need to employ a variety of strategies – and offering translation services to your customers is one of them. Here are fifteen ways a professional translation service can boost the customer experience. Meet customer preferences. Reduce misunderstandings.

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How Can Wells Fargo Recover From Massive Stakeholder Insensitivity?

Beyond Philosophy

All of the changes in customer decision-making dynamics, and influences on corporate and brand perception over the past decade or two, have brought business-to-business and business-to-consumer marketplaces to a new frontier. Michael Lowenstein, Ph.D., CMC Thought Leadership Principal, Beyond Philosophy. Wells Fargo Scandal.

Culture 98
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16 Popular Review Websites Businesses Should Track

ReviewTrackers

More importantly, these reviews offer a unique insight into the customer experience — into what customers really think and how they really feel about the given product, service, or brand. There’s no question that you should listen to the voice of the customer and track what people are saying on online review sites.