media 
GetFeedback
JANUARY 28, 2020
In this article, we are going to talk about how to use social media to attract and retain customers. The good thing about social media is that it allows you to build strong connections with your customers. It’s no doubt that you are using social media to engage with your customers. Facebook live video.
BirdEye
SEPTEMBER 12, 2023
We live in times that demand every business to have some presence on at least 2-3 social media platforms. You can no longer afford not to have a social media strategy for your business. There is heavy competition among brands on social media. Table of contents Why is social media marketing important?
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ShepHyken
OCTOBER 12, 2022
More and more customers are turning to social media to get help. When a company tells me they don’t want to participate in social media customer care, I ask why. Rob Siefker, Zappos.com’s former senior director of customer loyalty, shared his take on social media channels in a recent Inc. More on why in just a moment.
BirdEye
MARCH 5, 2024
This practice, done by social media monitoring tools, enables brands to keep a pulse on their online reputation and insights into consumer behavior and emerging trends. Following this, when Birdeye conducted a survey, we found an interesting fact: 81% of businesses manage social media at the corporate level.
Speaker: Conference Speakers
Acquire the strategies, tactics, and technologies to build and sustain a more resilient organization and maximize your workforce. Learn from the leaders at DWX ’22, Aug 3-4. Forward-looking organizations take the challenges of today and turn them into the competitive advantages of the future.
BirdEye
JANUARY 17, 2024
Juggling multiple social media profiles across various locations is no small feat — it’s a make-or-break task for your brand’s online presence. ” That’s why having a structured social media approval process is so critical. ” That’s why having a structured social media approval process is so critical.
BirdEye
MARCH 10, 2023
Social media is a crucial component of any company’s marketing strategy. With billions of people using social media platforms every day, it’s no wonder businesses are eager to establish a strong online presence. However, simply having a presence on social media just isn’t enough.
Speaker: Conference Speakers
Join us to learn from the leaders at DX Summit ‘22, August 17-18. Today’s teams need to operate cohesively like never before, managing the pace of both technological change and customer needs and demands. See inside the operations of top performing customer experience teams, and improve your organization’s CX outcomes.
Speaker: Carla Harris - Vice Chairman, Managing Director | Morgan Stanley
You’re invited to join us on February 2-3, 2022 to reimagine your digital workplace and empower your employees to more productive and engaging ways of working.
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Today, top brands are tapping into the millions of customer conversations happening every day across channels — phone, email, chat, social media, 3rd party review sites — to capture a representative Voice of the Customer. Read the whitepaper to learn: Why survey-based CX programs fall short. The best channels to tap into for rich VoC data.
Speaker: Vanilla Forums
Rise of the Branded Community Over Social Media. Social media platforms aren't the best place to build a long-term, controlled and engaged online community, and in 2020, this trend will be increasingly realized by organizations. Who: Sophie Bujold, Founder, Cliqueworthy. When: Wednesday January 22 at 12-1pm ET (5-6pm UTC).
Speaker: Ashlee Aldridge - Reach Partners LLC | Bill Mirabito - Chameleon Collective | Ronak Shah - PSA Retail & CPG, Amazon Web Services | Wayne Teigen - Pivotree
Whether you're engaging with customers on their social media platforms or you're adopting a frictionless return policy, creating personalized experiences through an omnichannel e-commerce strategy is how to see growth in 2023 and beyond.
Speaker: Hope Neiman, Chief Marketing Officer of Tillster
More than ever, restaurants are taking advantage of modern platforms available for consumer engagement - most notably, social media. However, another under-the-radar resource can be utilized to create a similar degree of connection and drive the same kind of customer loyalty: Digital ordering platforms.
Speaker: Jim Rembach, Editor in Chief, CX Global Media
Join Jim Rembach, Editor in Chief of CX Global Media, and learn how to seamlessly weave great technology with happy, empowered contact center agents. With turnover increasing and employee engagement plummeting, focusing on this touchpoint is vital for employees to interact with customers in a more efficient and emotionally intelligent way.
Speaker: Keynote Speaker, Guy Kawasaki, Chief Evangelist, Canva
The Art of Social Media, and Enchantment: The Art of Changing Hearts, Minds and Actions. Absolutely: A pioneer in creating community connection and brand love for world-class companies like Apple and Mercedes Benz. Best-selling author of The Art of the Start 2.0,
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