InMoment XI

AUGUST 31, 2023

That’s right—there will be plenty of opportunities to meet new people and create new connections throughout the two days and learn from their unique experiences. Reason #5: Hear from our Exclusive Partner, NPSx by Bain & Company! Hear what our delegates had to say about last years’ event!

2023 260

2023 Workshop 2024 Events 260

BlueOcean

OCTOBER 4, 2023

Finding a partner who has a proven track record of attracting, training, engaging, and retaining agents in the language of your high-volume customer demographics is going to be the top priority of your RFP process. Compliance: In regulated industries, it helps you meet language access requirements, reducing legal risks.

Contact Center 310

Contact Center Customer Care Average Handle Time Consumers 310

TechSee

MAY 18, 2023

In the realm of visual assistance, our partners are making a significant impact through TechSee’s Visual Intelligence Studio (VIS). With their VIS certification, these highly engaged partners are revolutionizing the way businesses engage with their customers. That answer is down to a few key reasons.

Competitive Advantage 109

Competitive Advantage Telecommunications Insurance Innovation 109

TechSee

MARCH 11, 2024

In this post, we will provide some core concepts you will need to understand the Conversational AI landscape better and, ideally, find the right Conversational AI for CX partner for your particular needs. Below are five questions that will help you better define your objectives and identify the right partner for your needs.

Culture 124

Culture Virtual Agent Innovation Technology 124

Interactions

APRIL 16, 2024

In a world of high demands and countless inquiries, meeting consumer expectations isn’t just a goal; it’s a commitment. When choosing a partner, consider these three characteristics: Find a partner that will share in your success. You want your partner to be as invested in the success of the technology as you are.

Customer Care 62

Customer Care Omnichannel Metrics Innovation 62

TechSee

MARCH 2, 2023

Sorting through the many questions asked of our AI team, here are seven of what we feel are the best questions to ask in order to understand if an AI provider is the right partner for you. Can you customize the AI technology to meet the specific needs of our business and industry? If so, how? Every business is different.

Roadmap 109

Roadmap ROI Technology Customer Success 109

Magellan Solutions

APRIL 11, 2024

Partnering with a BPO service provider for your Shopify telephone support is brilliant. In this article, discover the benefits, services offered, and tips for choosing the right partner to enhance your e-commerce experience. Look for a partner with solid e-commerce industry experience and a deep understanding of the Shopify platform.

E Commerce 95

E Commerce E-support Net Promoter Score Customer Satisfaction 95

TechSee

AUGUST 31, 2022

The right partner will ease your transition substantially. They expect a great experience, they expect great service and support, and they expect you to meet their expectations. This requires meeting the customer or end-user on their terms. End-User Adoption. End-users come to your brand because they expect something.

Engagement 109

Engagement Technology Culture Omnichannel 109

BlueOcean

MARCH 31, 2022

If your WFM team has run multiple scenarios for potential issues that could impact your ability to meet service level in, say, a pandemic for instance – they are going to be able to run established plays they have in the playbook, rather than start from scratch while the clock is ticking. As a client, your input is critical.

Contact Center 296

Contact Center Sports Management Customer Care 296

Gainsight

FEBRUARY 29, 2024

When it comes to building long-term scalability and efficiency for their businesses, more and more SaaS companies are turning to channel and ecosystem partners as a critical strategy within their go-to-market programs. The Power of Partnerships The biggest asset partners bring to SaaS vendors is trust.

Customer Success 52

Customer Success Webinar Roadmap Customers 52

Magellan Solutions

APRIL 25, 2024

When you hear outsourcing or partnering with a third-party service provider, you may think it’s costly, especially for start-up SMEs. By delegating tech support services to outsourcing partners, your business can save costs in areas that would otherwise require internal resources and expenditures.

Average Handle Time 52

Average Handle Time Customer Satisfaction Measurement Call Center 52

ShepHyken

SEPTEMBER 11, 2023

Likewise, even the best service may only temporarily excite a customer if the product fails to meet their expectations. ” “If everybody is making their customers generally unhappy, new players will enter and create new ways of meeting customers’ needs.

Net Promoter Score 127

Net Promoter Score NPS Automotive Poor Customer Service 127

Call Experts

OCTOBER 5, 2023

Keep These Factors in Mind Before hiring a contact center, knowing what you’re looking for and what’s necessary to ensure a contact center meets your needs is essential. By clarifying your business needs upfront, you can better align your choices with the contact center solutions that meet those needs.

Contact Center 105

Contact Center Call Center 2027 Customer Satisfaction 105

Magellan Solutions

JANUARY 5, 2024

We’re your committed partner, ready for tomorrow’s challenges. We can tailor solutions to meet the specific needs of other sectors. Partnering with Magellan Solutions for 24/7 support services brings an array of benefits to businesses. We prioritize your success through proactive improvement and innovation.

Customer Satisfaction 52

Customer Satisfaction Loyalty Interaction Customer Expectations 52

Uplight

MARCH 25, 2024

Digitization is contributing to a massive transformation in the way we partner with customers on the energy transition. 60% of business customers prefer regular contact with their utility by email and businesses prefer digital to traditional channels for managing their energy.

Engagement 59

Engagement Customer Engagement Customers Management 59

Call Experts

APRIL 8, 2024

Keep These Factors in Mind Before hiring a contact center, knowing what you’re looking for and what’s necessary to ensure a contact center meets your needs is essential. By clarifying your business needs upfront, you can better align your choices with the contact center solutions that meet those needs.

Contact Center 52

Contact Center Call Center 2027 Customer Satisfaction 52

Comm100

NOVEMBER 15, 2022

Telephone support simply can’t meet these expectations. To meet their customers’ needs, CCaaS providers are partnering with digital communication platforms to add digital omnichannel capabilities to their product offering. Why are CCaaS solution providers partnering with digital communication platforms?

Omnichannel 80

Omnichannel Social Media Books Communication 80

ShepHyken

OCTOBER 16, 2023

Instead, focus on meeting customer expectations for instant responses, relevant content, and smart, seamless experiences across multiple channels. Scale digitally in lockstep with selling partners. Create a comprehensive digital experience encompassing partners, customers, and internal teams.

Customer Experience 88

Customer Experience B2C Government B2B 88

ShepHyken

FEBRUARY 6, 2023

Treat your customers as partners. If you partner with them by helping them, you are not just selling them a product. Plus, Scot shares how buying behaviors have changed in the last couple of years and how businesses can design their strategy to meet customer expectations. You are helping them succeed.

Social Media 121

Social Media Insurance Feedback Banking 121

Magellan Solutions

JULY 24, 2023

Outsourcing involves delegating specific tasks or processes to external partners. Businesses must choose the right partner to enjoy the benefits of remote work outsourcing strategies. Choosing the best partners for remote work is essential. Businesses must consider factors including the partner’s skills and experience.

Communication 96

Communication Measurement Technology Culture 96

Magellan Solutions

JULY 11, 2023

An outsourcing company offers the infrastructure and expertise to deliver customer support through various channels, such as: Phones Live chat E-mail Social media platforms By outsourcing, SMEs can meet clients where they are. Business owners should look for a BPO partner with extensive expertise.

Customer Experience 75

Customer Experience Net Promoter Score E-support Customer Satisfaction 75

Talkdesk

APRIL 13, 2021

By partnering with leading customer experience consultancies to outsource administrative efforts, we aim to reinforce our commitment towards providing customers with a better agent and customer experience, and increased customer advocacy. Why did Talkdesk choose PPT Solutions as our first Managed Services partner?

Contact Center 133

Contact Center Return on Investment Leadership Consulting 133

ShepHyken

SEPTEMBER 28, 2021

During times of uncertainty, customers want consistent and predictable experiences that meet their standards. They expect support from the brands that they choose to partner with.” How do you turn customers into partners? This should be seen in your brand’s messaging and felt in your customer’s experience.

Sales 142

Sales Brands Customer Expectations Customer Service 142

CSM Magazine

FEBRUARY 8, 2024

Cirrus, a pioneer in exceptional customer experience solutions, has partnered with Redcentric, the UK’s most comprehensive managed IT service provider. About Redcentric Redcentric is a trusted transformation partner. With a proven track record of success, Cirrus is trusted by major brands to enhance customer experiences.

Innovation 52

Innovation Communication Customer Relationships Customer Service 52

Magellan Solutions

APRIL 3, 2024

If you can’t meet their needs, they will go elsewhere. Benefits of BPO Chat Support The benefits of partnering with a reputable BPO chat support provider include: 24/7 Availability and Prompt Response Times One of the biggest perks of BPO chat support is that it’s available 24/7, no questions asked.

Exceptional Customer Service 96

Exceptional Customer Service Customer Satisfaction Average Handle Time Measurement 96

SAP Customer Experience

AUGUST 25, 2022

Are you keen to meet leading CX customers, partners and product managers F2F and exchange on latest SAP CX specific topics and solutions? Then this is exactly made for you: Our German-speaking SAP User Group DSAG is going to host the “DSAG SAP CX Thementage 2022” in St. Leon Rot.

2022 86

2022 Management Customers Sales 86

Magellan Solutions

JULY 21, 2023

Outsourcing allows businesses to enjoy advantages such as: Specialized expertise Access to the latest technologies Streamlined business processes Cost saving Increased efficiency and productivity Flexibility Focus on core tasks Selecting the right outsourcing partner can help companies improve efficiency and optimize business processes.

2023 94

2023 Healthcare Innovation Technology 94

Magellan Solutions

APRIL 24, 2024

Outsourcing your eCommerce data entry can streamline operations, reduce errors, and unlock your online business’s potential—partner with the right service provider to delight customers and drive revenue. Work with your provider to fine-tune the process and ensure it continues to meet your evolving business needs.

Sales 52

Sales 2027 Measurement Call Center 52

CSM Magazine

AUGUST 30, 2023

Waterfield Tech, a leading global customer engagement solutions provider, today announced it was named Avaya North America Partner of the Year for State, Local, and Education (SLED). Avaya celebrates Waterfield Tech’s noteworthy accomplishments as a Partner of the Year and looks forward to another promising year ahead.”

Chief Customer Officer 52

Chief Customer Officer Contact Center Innovation Omnichannel 52

Circular Edge

MARCH 4, 2024

The NetSuite Solution Provider Program provides access to a comprehensive portfolio of enablement and entitlement activities, which helps NetSuite partners unlock new revenue opportunities. NetSuite partners can leverage every aspect of the suite, including ERP, HCM, inventory management, CRM, and ecommerce.

Competitive Advantage 52

Competitive Advantage 2022 Consulting Retail 52

VDS

SEPTEMBER 28, 2023

We will cover everything from understanding a Genesys Cloud migration, choosing a Genesys Cloud migration partner, preparation for migration, execution of migration, post-migration strategies, ensuring minimal disruption, and maximizing your Genesys Cloud investment. Communication: Good communication is key to a successful migration.

Contact Center 52

Contact Center Roadmap Customer Satisfaction Communication 52

Hello Customer

DECEMBER 6, 2020

your delivery partner does. Meeting their expectations is everything. You might have metrics on the pre-determined service level criteria with your delivery partners, but those often don't take customer feedback into account. Without customer feedback, you don't have a full view of how your delivery partner is performing.

E Commerce 95

E Commerce Sales Retail Feedback 95

Totango

DECEMBER 7, 2023

In Part 1 of our “Harmonizing the Hustle between sales and customer success” podcast series with the Customer Success Collective, Chris Dishman , SVP of Global Customer Success at Totango, drilled into the unique ability CS has in aligning cross-functional partners—sales, product, and marketing—to the opportunities that can drive customer value.

Sales 89

Sales NPS Customer Journey Customer Success 89

NICE inContact

MAY 19, 2021

With NICE, it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform—and elevate—every customer interaction.

Contact Center 103

Contact Center Brands Customer Service Metrics 103

Magellan Solutions

MARCH 26, 2024

For small businesses, the best BPO partner is the cornerstone. What to Look For in an SME Customer Service BPO More than the surface, small and medium enterprises need a Business Process Outsourcing partner for customer services. Find the Best BPO Partner Today! Sitel Philippines Inc.

Customer Service 52

Customer Service Multi-Channel E-support E Commerce 52

Magellan Solutions

APRIL 15, 2024

“It is about crafting a tailored solution to meet the unique needs of each client,” a motto resonating with the adaptability ingrained in the Philippines IT outsourcing sector’s client-centric ethos, says its CEO, Frederick Chua.

Culture 52

Culture Healthcare Contact Center Call Center 52

COPC

OCTOBER 31, 2022

Customer expectations are rapidly evolving, channel availability is expanding, and the complexity of transactions handled by outsourced partners continues to increase. We will explore key areas to transform vendor management approaches into a partner success model for the future. It is an exciting time in our industry!

Management 79

Management Government Contact Center Metrics 79