SurveySparrow

JULY 18, 2022

You can trigger these surveys within your app based on certain events with the help of a mobile SDK. App (via mobile SDK). Create and trigger smiley surveys within your app with our simple mobile SDK. Measure customer satisfaction. Simply copy and paste a snippet to embed the smiley survey on your website.

Feedback 52

Feedback Measurement Events Customer Satisfaction 52

Optimove

MARCH 29, 2022

Create rich, targeted, personalized web messages for your customers to increase engagement with a seamless experience across desktop and mobile. Optimove’s native web pop-up and push capabilities allow marketers to start a personalized conversation, engaging customers across web, desktop, and mobile platforms.

Download 52

Download Customer Journey Sales Engagement 52

Kustomer

DECEMBER 12, 2022

CON : The “session” philosophy means a customer can’t message you from their computer, and then respond to you from their mobile phone. This allowed customers to move freely from a desktop to their mobile app if they needed to get up and grab a coffee, for example. Or worse, the website hides chat completely.

Competitive Advantage 98

Competitive Advantage Social Media Communication Measurement 98

Optimove

MARCH 29, 2022

Create rich, targeted, personalized web messages for your customers to increase engagement with a seamless experience across desktop and mobile. Optimove’s native web pop-up and push capabilities allow marketers to start a personalized conversation, engaging customers across web, desktop, and mobile platforms.

Download 40

Download Customer Journey Sales Engagement 40

delighted

APRIL 21, 2020

Whether you’re in ecommerce, finance, health, fitness, media, or gaming, your mobile app is a key way for customers to access your services. Mobile app surveys can be essential for building a better app experience as well as promoting your app. Proven mobile app survey questions for in-app feedback.

Net Promoter Score 52

Net Promoter Score Effort Score NPS Feedback 52

Bold360

MARCH 29, 2021

Don’t Forget Mobile . Henry notes that many of our c ustomers , especially in the t elecommunications industry , have been utiliz ing the Bold360 SDK (software development kit) extensively. “It Businesses tend to see more engagement because some customers simply prefer mobile and don’t want to contact a call center.

Call Center 52

Call Center Customer Relationship Management Lifetime Customer Customer Relationships 52

delighted

APRIL 21, 2020

Whether you’re in ecommerce, finance, health, fitness, media, or gaming, your mobile app is a key way for customers to access your services. Mobile app surveys can be essential for building a better app experience as well as promoting your app. Here are some good mobile app survey questions to ask your users.

Net Promoter Score 45

Net Promoter Score Effort Score NPS Feedback 45

Lithium

AUGUST 28, 2019

Khoros Care customers can leverage these new features to add immediate value: Branded in-app messaging offers your customers a contemporary messaging experience within your existing, brand-owned mobile app. Khoros Brand Messenger provides the tools you need to build contemporary messaging into your branded mobile app.

Social Media 40

Social Media Metrics Customer Care Innovation 40

Lithium

AUGUST 28, 2019

Khoros Care customers can leverage these new features to add immediate value: Branded in-app messaging offers your customers a contemporary messaging experience within your existing, brand-owned mobile app. Khoros Brand Messenger provides the tools you need to build contemporary messaging into your branded mobile app.

Social Media 40

Social Media Metrics Customer Care Innovation 40

Lithium

AUGUST 28, 2019

Khoros Care customers can leverage these new features to add immediate value: Branded in-app messaging offers your customers a contemporary messaging experience within your existing, brand-owned mobile app. Khoros Brand Messenger provides the tools you need to build contemporary messaging into your branded mobile app.

Social Media 40

Social Media Metrics Customer Care Innovation 40

delighted

JULY 29, 2020

On the heels of our feature updates for survey creation ( Additional Questions ) and distribution ( Mobile SDK and Web ), we’re excited to announce an enhancement to how you can organize all of that feedback you’ve been collecting: Folders for Trends.

Feedback 54

Feedback Customer Experience Customers 54

Lithium

JULY 8, 2019

Khoros Care customers can leverage these new features to add immediate value: Branded in-app messaging offers your customers a contemporary messaging experience within your existing, brand-owned mobile app. Khoros Brand Messenger provides the tools you need to build contemporary messaging into your branded mobile app.

Social Media 40

Social Media Metrics Customer Care Innovation 40

Talkdesk

JANUARY 22, 2019

Features such as Talkdesk iQ , which powers Omnichannel, Mobile and Self-Service SDK, prove that Talkdesk is not only committed to creating products for the present, but also to innovating for the future. The post Talkdesk: 2019 Stevie® Awards for Sales & Customer Service Finalist appeared first on Talkdesk.

2019 51

2019 Sales Customer Service Contact Center 51

Martin Hill-Wilson

SEPTEMBER 18, 2017

How Intelligent Assistance Has Adapted To Mobile First Consumer Behaviour. Finally, in June Apple opened up iMessage to third-party integrations and announced the Siri development kit (SDK). In this article: Examples of Traditional Intelligent Assistance. How Good Are Bots? The Future Of Customer Service. at BrainFood.

Customer Service 40

Customer Service 2016 Customers Article 40

SurveyGizmo

APRIL 10, 2023

Latest Mobile SDKs deliver new features and customizations By Mel Fox, Product Manager for Alchemer Mobile, and Vanessa Bagnato, Director of Product Marketing at Alchemer We’ve made some key enhancements to Alchemer Mobile (formerly Apptentive), which includes new features and improvements in the 6.0 Upgrade to iOS SDK 6.1

Document 52

Document 2023 Reference Customer Success 52

Natalie Petouhof

AUGUST 18, 2015

Tweet Will The Mobile Device Ever Live Up to It’s Potential? Everyone in mobile commerce has been waiting to see mobile commerce take off. There is a mobile customer relationship management company that is scaling fast. They are the first CRM solution built specifically for mobile applications.

Customer Relationship Management 76

Customer Relationship Management Customer Relationships Management Sales 76

Talkdesk

NOVEMBER 13, 2018

These products include: -Talkdesk Omnichannel. -Talkdesk Mobile. -Talkdesk Self-Service SDK. -Talkdesk Studio. -Talkdesk Live. -Talkdesk Explore. -Talkdesk Benchmark. How will these products be powered, you ask?

Entertainment 78

Entertainment Events Contact Center Omnichannel 78

Natalie Petouhof

FEBRUARY 2, 2016

Helpshift’s customer support platform for mobile shares proprietary data reveals the importance and impact of in-app support for the mobile industry. Helpshift, a mobile support platform revealed new proprietary data that showed: One in every five mobile users actively seeks help within the apps they use.

Mobile Customer Service 45

Mobile Customer Service Customer Relationship Management Customer Relationships Engagement 45

CSM Magazine

JANUARY 27, 2020

This release delivers a breakthrough in voice biometric optimization with an AI-based SDK of under 1MB, enabling voice biometrics to be implemented on the edge – from chips to IoT devices – for a new era of security and personalization in the voice-enabled UX. Deployment flexibility : IDVoice v2.11 IDVoice v2.11

Call Center 52

Call Center Banking 2019 Technology 52

SurveySparrow

JUNE 26, 2021

Mobile App Surveys: Questions To Ask And Best Practices To Follow. And using a mobile app survey can do the job brilliantly. And to help you use mobile app surveys to their full potential, we’ll share the best survey questions and practices for these surveys. What Is A Mobile App Survey? Let’s jump right in.

NPS 52

NPS Feedback User Experience 2006 52

Second to None

JANUARY 22, 2019

percent of the world’s population owned a mobile phone. Since 2005, TeleSign has tapped into the world’s growing reliance on mobile text and web-based technology. Miles says, “The rapid growth of mobile devices coupled with the increasing need for security has made texting a powerful communication platform. In 2016, 62.9

2005 48

2005 Telecommunications 2018 Voice of Customer 48

Comm100

MAY 20, 2022

Mobile capability. Today’s consumers need smartphone-friendly solutions to support their increasingly mobile lifestyles. Mobile Internet traffic today accounts for almost 55% of total web traffic , meaning that you’re more likely to support a customer on their smartphone than any other device. Chats on mobile.

2021 72

2021 Multi-Channel Consumers Connections 72

Gainsight

MAY 23, 2019

Mobile Analytics & Engagement. Mobile apps are a key tenet of today’s SaaS offerings. A mobile SDK for Android and iOS enables powerful analytics and in-app engagement for mobile users. Mobile App: Customer owners are always on-the-go and they need their customer success solution to go with them.

2019 75

2019 Presentation Insights Engagement 75

Inbenta

JUNE 21, 2022

This means providing content that is clear and attractive to users, by deploying, for example, the same indexable content on mobiles and desktops, well-designed navigation, and clear help content that can be accessed on different devices. SEO and UX go hand-in-hand. Reach position 0 and be indexed by voice assistants.

Insurance 52

Insurance Consumers Management Document 52

Qualtrics

NOVEMBER 6, 2020

Many companies with a mobile app are missing out on valuable customer feedback. Find out how you can take advantage and connect with customers using a mobile app survey. As the customer journey becomes more and more digitized , your mobile app should be a vital channel that supports your business goals.

Connections 44

Connections Feedback Net Promoter Score Download 44

delighted

MARCH 30, 2020

Today, we are excited to launch a brand new way to gather feedback with Delighted – directly in your apps with our native mobile SDK for iOS. Delighted’s SDK makes it easy to gather feedback of all types – NPS, CSAT, 5-star, CES, Smileys, and Thumbs – right in your iOS app. New to Delighted?

NPS 52

NPS Presentation Feedback Connections 52

Avaya

JANUARY 16, 2018

This provides a tremendous capability beyond what we had even on our mobile devices, and it indicates something very important to watchful businesses: technology becomes real when it gets in the hands of the consumer. This reminds me of a piece I once wrote about Tool vs. IoT starts with the mobile app.

2018 72

2018 Customer Journey Mapping Contact Center E Commerce 72

Lithium

SEPTEMBER 18, 2019

Community integration capabilities through API and mobile SDK to embed trusted peer content into core products and applications. This feature includes mobile app, CRM, and platform integration capabilities for embedded community content and experiences directly into brands applications. Updates include: Broader emoji support.

Document 40

Document Webinar Customer Journey Demo 40

Lithium

SEPTEMBER 18, 2019

Community integration capabilities through API and mobile SDK to embed trusted peer content into core products and applications. This feature includes mobile app, CRM, and platform integration capabilities for embedded community content and experiences directly into brands applications. Updates include: Broader emoji support.

Document 40

Document Webinar Customer Journey Demo 40

Lithium

SEPTEMBER 18, 2019

Community integration capabilities through API and mobile SDK to embed trusted peer content into core products and applications. This feature includes mobile app, CRM, and platform integration capabilities for embedded community content and experiences directly into brands applications. Updates include: Broader emoji support.

Document 40

Document Webinar Customer Journey Demo 40

SurveySparrow

NOVEMBER 20, 2022

Zendesk enables customer self-service inside your product with the Web Widget and Mobile SDK. Additonally, deploy multichannel answer bots and self-service options like web widgets and forums from one platform. . Let your agents collaborate on publishing, editing, and updating help articles with the Team Publishing feature. .

Contact Center 52

Contact Center Document Metrics Social Media 52

delighted

MARCH 30, 2020

Today, we are excited to launch a brand new way to gather feedback with Delighted – directly in your apps with our native mobile SDK for iOS. Delighted’s SDK makes it easy to gather feedback of all types – NPS, CSAT, 5-star, CES, Smileys, and Thumbs – right in your iOS app. New to Delighted?

NPS 47

NPS Presentation Feedback Connections 47

Talkdesk

MAY 17, 2016

Our platform is designed to be open, intelligent and mobile: Talkdesk’s Reporting API gives users complete access to their data for deeper analysis. Routing API allows us to make intelligent decisions on how to route all channels in real-time using data from both Talkdesk as well as other business apps.

Call Center 40

Call Center Omnichannel Contact Center Communication 40

TechSee

NOVEMBER 17, 2022

Whether you are a ridesharing leader supporting millions of global drivers and riders or a mobile carrier troubleshooting connectivity issues, fast and convenient mobile support is mission-critical. Service downtown, whether from a mobile carrier or a customer challenge with a mobile app, can quickly frustrate customers.

Connections 109

Connections User Experience Customers Travel 109

Natalie Petouhof

SEPTEMBER 16, 2015

Salesforce1 Mobile App for Windows 10: Salesforce will deliver a Windows 10 app to empower sales teams to move deals forward while on the go, using their favorite Windows device. Salesforce Mobile SDK for Windows. Availability is anticipated in the second half of 2016. Availability is anticipated in the second half of 2016. .

2015 40

2015 2016 Connections User Experience 40

SurveySparrow

JULY 11, 2022

Mobile app survey questions let you gain actionable insights that would help you build a better experience as well as promote your app better. In this article, we’ve listed the best mobile app survey questions you can ask your app users to gather feedback that would help you improve your mobile app & experience.

Article 52

Article Demo NPS Feedback 52

Lithium

JUNE 11, 2019

JavaScript SDK for Spredfast Experiences. JavaScript SDK for Marketing Experiences. Spredfast (short mobile name) Spredfast Mobile (long name). Vault (short mobile name) Spredfast Vault (long name). Capture (short mobile name) Spredfast Capture (long name). Lithium Social Intelligence (LSI). Enhancement.

Social Media 40

Social Media Document Reference Brands 40