CSM Magazine

JUNE 12, 2023

Contact center fraud occurs when malicious actors deceive contact center agents or manipulate self-service channels to gain unauthorized access to sensitive information, manipulate accounts or commit other illicit activities. Implementing multi-factor authentication and strengthening password policies can help deter these attacks.

Contact Center 52

Contact Center Multi-Channel Financial Banking 52

BirdEye

NOVEMBER 16, 2023

Host real estate finance seminars and masterclasses 22. With this, you can: Set up rules and behavioral triggers to auto-send referral requests Add referral incentives for higher response rates Collect referrals on any channel 11. Organize how to use AI in real estate use cases 19. Develop customized property management solutions 20.

Social Media 109

Social Media Seminar Events Consulting 109

CSM Magazine

JUNE 29, 2021

Move to Multi-Channel. The main customer support channels are now: Live chat. The main customer support channels are now: Live chat. Make sure you are meeting your customers at their preferred channels and your organization can handle the expected volume of customer interactions, 24 hours a day, 7 days a week.

Financial 52

Financial Customer Service Social Media Multi-Channel 52

BirdEye

FEBRUARY 21, 2023

About social media accounts Social media accounts are digital channels where companies create and publish content online for the purpose of connecting with their target audience. The challenge of social media management for multi-location businesses Multi-location businesses face several challenges when it comes to social media management.

Social Media 98

Social Media Management Multi-Channel ROI 98

NetBase

MARCH 2, 2020

So, a Consumer and Market Intelligence Breakfast Seminar seemed the best way to deliver it en masse! It was a behind-the-scenes look at how Chili’s developed a new multi-year strategy to understand and address audiences with the right content through the right channels. And it was pretty incredible.

Social Media 60

Social Media Seminar Multi-Channel Leadership 60

BirdEye

FEBRUARY 13, 2024

A multi-channel chiropractor marketing strategy, including online marketing, content marketing, and referral marketing , is recommended to increase visibility and attract new patients. Feature positive reviews on your website and social media: Share glowing testimonials on your website and social media channels.

Marketing 57

Marketing Social Media Healthcare Multi-Channel 57

Comm100

OCTOBER 8, 2016

Try creating materials like: Seminars/Webinars. Make customer service channels easy to reach and use. Use a multi-channel approach. Yet sometimes, poor service can be fixed by simply providing customers with access to the channel of their choice. Special Reports. White Papers. Newsletters. 52% of U.S.

Customer Retention 60

Customer Retention Loyalty Loyalty Programs Social Media 60