InMoment XI

MARCH 4, 2024

The Likert Scale, named after psychologist Rensis Likert, is a widely used tool in social science research and survey methodology for measuring attitudes, opinions, and perceptions of respondents. This scale provides a structured way to quantify subjective opinions, making it easier to analyze and compare data across respondents and groups.

Net Promoter Score 260

Net Promoter Score Measurement Automotive Customers 260

Beyond Philosophy

JULY 30, 2022

Here are a few key moments in the discussion: 03:46 Dr. Turner introduces “Weapons of Math Destruction”, the concept that AIs are merely opinions written in code, and what that means for AI. The post AI is just opinions written in code! Therefore, AI tends to work best when the inputs are limited. How can we help?

Consulting 97

Consulting Advertising Technology Financial 97

2020 Research

MARCH 24, 2023

Engagious seeks individuals who fall in the political middle, possessing an openness to both sides and a willingness to publicly share their political views and opinions. Book a consultation The post Providing Valuable Insights into American Swing Voters’ Changing Opinions appeared first on Sago. Speak with our team to get started.

Insights 52

Insights 2016 2020 Books 52

Zonka Feedback

FEBRUARY 11, 2022

And when you want to measure Customer Satisfaction and experience in quantitative terms, Opinion Scale Surveys are one of the best options. Collecting Customer Feedback is an essential part of any business to know how your customers feel about the experience you provide them. Various types of surveys are used to gauge Customer Experience.

Feedback 52

Feedback Customer Satisfaction Measurement Customer Experience 52

SurveySensum

MAY 27, 2022

Does NPS score have any value: Analyzing Expert Opinions. Respondents of different age groups, cultures, and regions tend to have different opinions and they mark you accordingly. . In one of the #CXQOTD, Jeremy Watkin , Director of Customer Experience and Support at Numberbarn , asked the same – ‘Does NPS have any value? ’

NPS 52

NPS 2022 Net Promoter Score Social Media 52

Lithium

JUNE 29, 2022

Change management is complex and could make or break changes in process or strategy. That's why we spoke with our Khoros expert on change management to get the run down on making a refreshing and powerful change. The half-life of knowledge in any given field dictates how long knowledge remains accurate before proven incorrect or outdated.

Management 97

Management Magazine Retail Contact Center 97

InMoment XI

MAY 18, 2016

Last week, MaritzCX CEO and President Carine Clark was interviewed by Doug Wells of KCPW’s radio show “The Bottom Line.” ” You can listen to the full interview here, or read the highlights below. Defining MaritzCX and the topic of CX “MaritzCX… builds customer experience programs for companies.

Article 200

Article Customer Experience Customers 200

InMoment XI

MAY 18, 2016

Last week, MaritzCX CEO and President Carine Clark was interviewed by Doug Wells of KCPW‘s radio show “The Bottom Line.” ” You can listen to the full interview here, or read the highlights below. Defining MaritzCX and the topic of CX “MaritzCX… builds customer experience programs for companies.

Article 200

Article Customer Experience Customers 200

InMoment XI

MAY 18, 2016

Last week, MaritzCX CEO and President Carine Clark was interviewed by Doug Wells of KCPW‘s radio show “The Bottom Line.” ” You can listen to the full interview here, or read the highlights below. Defining MaritzCX and the topic of CX “MaritzCX… builds customer experience programs for companies.

Article 200

Article Customer Experience Customers 200

Alida

AUGUST 24, 2016

By 2020, my fellow Millennials and I will make up half of the entire global workforce. We outnumber our Baby Boomer parents and Generation X in general population. Our growing impact makes us the most researched generation in history—and allegedly, according to many pundits, the most narcissistic.

Engagement 162

Engagement Culture Sports 2015 162

ProProfs Chat

NOVEMBER 17, 2017

The post Expert Opinion: Top 3 Customer Support Trends to look for in 2018 appeared first on ProProfs Learning and Knowledge Management Resources. The best part, applying these techniques don’t require any technical expertise or coding knowledge and you can rest assured about a top-of-the-line customer service. Try Live Chat for Free.

2018 111

2018 Omnichannel 2017 Technology 111

Beyond Philosophy

AUGUST 4, 2022

Dr. Turner explains that he thinks of AI the way author Cathy O’Neil does in Weapons of Math Destruction : Algorithms are opinions embedded in code. Humans make those decisions, even in unsupervised machine learning, which means it is still an opinion about what those will be, affecting AI’s suitability.

Social Media 148

Social Media Technology Consumers Marketing 148

Think Customers

SEPTEMBER 17, 2015

As a tightly-knit family of editors, marketers, and tech junkies, we absolutely love what we do. Every day, we find new ways to explore and share relevant news about good customer strategies.

Blog 82

Blog Engagement Interaction Customer Experience 82

OpinionLab

APRIL 14, 2015

I’m very excited to announce that we just published the latest edition of our Customer Opinion Index (COI) benchmark report , which is now available for download on our website. The post Our latest Customer Opinion Index Report is live! appeared first on OpinionLab.

Download 84

Download Insurance Omnichannel Leadership 84

InMoment XI

JANUARY 3, 2024

Impact on Generalization: If the company relies solely on these biased survey results, they may make decisions based on an exaggerated understanding of customer satisfaction, potentially overlooking the needs and opinions of the more moderate majority.

E Commerce 324

E Commerce Social Media Retail Customer Satisfaction 324

Retently

APRIL 16, 2024

Understanding the 5 point Likert scale is crucial for anyone looking to collect accurate data on opinions and attitudes. It is used in surveys to measure opinions with greater nuance than a simple “yes” or “no”. It’s useful when you think there are subtle nuances in opinion that a 5-point scale might miss.

Insights 78

Insights Measurement Feedback Engagement 78

InMoment XI

APRIL 5, 2024

However, in other cases, response bias can be more pronounced, particularly if the survey topic is sensitive or if participants have strong opinions or motivations that influence their responses. It’s essential to recognize that while response bias can never be eliminated, but researchers can take steps to minimize its impact.

Feedback 260

Feedback Reference Hospitality Workshop 260

InMoment XI

AUGUST 24, 2022

Thus, your organization can apply sentiment analysis to create a mathematical data model representing the overall opinions or attitudes of your customers—either as individuals or groups. As such, sentiment analysis has grown into an essential tool for monitoring and understanding opinions relevant to business.

Definition 493

Definition Feedback Communication Social Media 493

InMoment XI

MARCH 26, 2024

When your customers feel that their opinions are valued, they are more likely to engage with your company and become loyal advocates. Your Opinion Matters. Hi (customer’s name), we value your opinion. Hello (customer’s name), your opinion matters to us. Review requests can activate your brand promoters.

Brands 260

Brands Feedback Sales Consumers 260

NetBase

APRIL 19, 2019

<span data-sumome-listbuilder-embed-id=”32d3c826dbd5e95a045026379dd5d50fe3c34b70a6aeb2c5031dbd81a2f9c975″></span> The post Social Sentiment Review: Divided Opinions On Peeps appeared first on NetBase.

Consumers 46

Consumers Demo Brands Connections 46

Michelli Experience

NOVEMBER 28, 2017

The post Please Ask My Opinion BUT NOT TOO MUCH appeared first on Joseph Michelli. A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies. Follow on Twitter: @josephmichelli.

Net Promoter Score 45

Net Promoter Score Consulting Feedback Article 45

InMoment XI

JUNE 7, 2022

They provide what many customers crave most: an easy-to-access platform they can use to voice their thoughts and opinions about a brand.

Call Center 491

Call Center Touchpoint Feedback Insights 491

InMoment XI

OCTOBER 5, 2023

Gathering intel and opinions from all these folks will give you chances to improve both your contact center and your overall customer experience, strengthening human connections and your bottom line. In other words, a follow-up lets customers know you’re as interested in the relationship they have with your brand as the transaction.

Contact Center 486

Contact Center Call Center Social Media Employee Experience 486

ijgolding

FEBRUARY 16, 2015

I am unlikely to be the first person to write an article focusing on whether or not the Customer Experience really makes a difference. I am also unlikely to be the last. On a weekly basis, Customer Experience Professionals all over the world are being challenged to demonstrate the ‘tangible’ value focusing on the Customer […].

Customer Experience 111

Customer Experience Customer Experience Professionals Customer Centricity Customer Retention 111

Playvox

FEBRUARY 1, 2024

Rather, public opinion unfolds over time, and it’s expressed in the nuances of language, hidden patterns, and the emotions of people. A deep dive into customer emotions and how people feel about what you’re delivering requires customer sentiment analysis, or opinion mining. What Is Customer Sentiment Analysis?

Contact Center 93

Contact Center Measurement Social Media Omnichannel 93

Retently

MARCH 5, 2024

It sends a clear message: you value their opinion, and their voice is heard. Express gratitude for the customer’s feedback and let them know that their opinion is valued. Tailoring your responses to the specific type of feedback shows that you are listening and genuinely care about your customers’ opinions and experiences.

Feedback 155

Feedback Social Media Customer Satisfaction Loyalty 155

Alida

FEBRUARY 10, 2022

To encourage them to share their thoughts, opinions, and unique perspectives, you need to turn them into storytellers. Customers always have stories to tell—but at first, they might not realize their feedback is a story that truly needs to be shared.

Feedback 246

Feedback Customers Customer Experience 246

BirdEye

SEPTEMBER 6, 2023

The role of reviews in forming opinions It turns out that the role of reviews when forming opinions plays a huge role. In fact, 92% of respondents indicated that they read at least two reviews before forming an opinion about a business, with 50% reading five or more reviews. Does reputation affect consumer choices?

2023 116

2023 Consumers Multi-Channel Healthcare 116

SurveySparrow

MARCH 11, 2024

Often, they are the results of polls , a tool used to collect public opinions on everything, ranging from politics to product preferences. A poll is a method or study that collects the opinions and preferences of a specific set of people on a precise topic. Opinion Poll An Opinion poll is like a mind-reading machine.

Measurement 52

Measurement Social Media Government Insights 52

Brandwatch CX

MARCH 4, 2024

Discover consumer sentiments and opinions in our latest research. How did consumers feel about the top 10 most-watched Netflix shows in 2023?

2023 110

2023 Engagement Consumers 110

Kerry Bodine

SEPTEMBER 14, 2021

Please take a few minutes to share your opinions on this important topic. The post Voice Your Opinion — Win Fun Prizes! And you’ll be entered into a drawing to win 1 of 10 copies of Outside In: The Power of Putting Customers at the Center of Your Business personalized and signed by yours truly. Thanks in advance!

Customer Experience Professionals 14

Customer Experience Professionals Customer Experience Customers 14

Brandwatch CX

MARCH 4, 2024

Discover consumer sentiments and opinions in our latest research. How did consumers feel about the top 10 most-watched Netflix shows in 2023?

2023 91

2023 Engagement Consumers 91

BirdEye

MARCH 27, 2024

Some examples of curated content are blogs that feature expert opinions from various sources, infographics on statistics and other data models, news articles, and curated social media content. It also offers unique insights, opinions, and perspectives on the overall subject matter. Therefore, it is essential to do it right.

Social Media 59

Social Media Presentation Demo Magazine 59

Beyond Philosophy

JANUARY 19, 2020

Confirmation Bias describes how, when we have an opinion about something, we seek out information that confirms what we believe. Hearing different opinions strengthens your position, but Confirmation Bias does not allow for differing views. This group can hold onto their opinions in the face of overwhelming evidence against them.

Leadership 156

Leadership Consulting Presentation Sports 156