Totango

DECEMBER 20, 2023

Customizability and flexibility : Totango stands out for its customizable nature and flexibility, allowing users to adapt the platform to their specific needs and business models. Health scoring : Users value the proactive management of customer success through health scores, allowing them to stay ahead and ensure product success.

2024 108

2024 Customer Centricity User Experience 2023 108

CSM Magazine

JUNE 1, 2023

Their primary focus is usually on building a diversified portfolio and securing long-term financial gains. On the other hand, institutional investors, such as pension funds, endowments, and hedge funds, manage large sums of money on behalf of their clients, seeking opportunities for significant returns.

Retail 52

Retail Customer Service Financial Banking 52

Totango

JANUARY 3, 2024

With Totango, businesses can integrate data to get a 360° view of customer health, collaborate to manage their customer portfolio , engage with customers when and where it matters, monitor and improve the metrics that matter , and scale CS faster with the power of people + AI. Plus, industry experts agree.

2024 111

2024 2023 Customer Success Innovation 111

Totango

NOVEMBER 27, 2023

Forrester recognizes the value customer success platforms can provide to B2B companies looking to foster retention, growth, and advocacy. The global market research company conducted its first Forrester Wave™ evaluation of top customer success platforms. The report states that our platform offers “laudable flexibility.”

Customer Success 91

Customer Success 2023 B2B Customer Relationship Management 91

Quadient

JUNE 22, 2022

IDC MarketScape Cloud CCM 2022 Highlights Quadient’s Broad Portfolio. The shift to digital-first strategies requires modern customer communications management (CCM) platforms that offer omni-channel design, delivery, and personalization capabilities to deliver the competitive customer experience organizations need.

2022 52

2022 Multi-Channel Omnichannel Communication 52

Kustomer

FEBRUARY 6, 2024

If you’re a CX leader running an enterprise-level organization, you need help desk software that goes beyond just automating basic support processes and managing tickets. You will also find the pros and cons of each help desk solution, along with customer reviews sourced from platforms like G2 and Capterra.

2024 98

2024 Multi-Channel Omnichannel E-support 98

Circular Edge

MARCH 4, 2024

With NetSuite, Circular Edge will help its customers take advantage of a powerful cloud ERP platform to gain the visibility and control needed to adapt and thrive. “We NetSuite partners can leverage every aspect of the suite, including ERP, HCM, inventory management, CRM, and ecommerce.

Competitive Advantage 52

Competitive Advantage 2022 Consulting Retail 52

BirdEye

SEPTEMBER 8, 2023

In the digital finance age, your online reputation is as valuable as your investment portfolio. That’s why online reputation management (ORM) is not just an optional strategy; it’s a necessity. Here are five tips to help you master online reputation management in the financial services sector.

Financial 105

Financial Management Social Media Banking 105

SAP Customer Experience

MARCH 6, 2023

Hello Everyone, I’m Deepali and I’m the Portfolio Manager for SAP Sales Cloud training and enablement within the SAP Customer Experience Product Learning team. We at SAP Learning are working on transforming our platform, content and focusing on creating Digital First, Role-Based E-Learning opportunities.

Sales 60

Sales Customer Experience Management Customers 60

BirdEye

JULY 31, 2023

Social media content creator vs. social media manager: What’s the difference? There are many digital content types and platforms to choose from, meaning there are near-limitless possibilities for social media content creators to attract and engage customers. Table of contents What is a social media content creator?

Social Media 52

Social Media Brands Multi-Channel Demo 52

West Monroe

JUNE 20, 2022

“operations executives”) for some portfolio company investments, there may often be gaps in opportunities to unlock value related to operational and cost-center improvement activities that are applicable to all companies. While some firms provide industry specialist resources that provide functional experience and expertise (e.g.,

Government 52

Government Reference Culture Sales 52

Gainsight

MARCH 7, 2023

Customer success (CS) is on the verge of a digital revolution, and one-to-many tactics that increase Customer Success Manager (CSM) efficiency are making a real splash. A key digital strategy to efficiently scale CS teams is pooled customer success management (pooled CSM). There’s just one problem: This approach now needs to scale.

Customer Success 102

Customer Success Management Customers Healthcare 102

Totango

APRIL 6, 2023

That’s why we’re continually making improvements to our Composable Customer Success platform to provide greater visibility to cross-functional teams, automate CS tasks and processes, and connect with other key systems in the enterprise tech stack to better track the business value of CS.

Innovation 85

Innovation 2023 Customer Success Sales 85

CSM Magazine

APRIL 6, 2021

Vivantio launches new service management product suite to serve. Each edition of the service management product is built for small- and medium-sized B2B. The four editions, Value, Vital, Velocity and Vision, are built on a unified platform. growing B2B service firms. businesses at different levels of customer service maturity.

B2B 81

B2B Management 2003 Customer Service 81

Talkdesk

SEPTEMBER 18, 2020

This is a guest blog from Pratik Salia, product manager at Knowmax , a Talkdesk® AppConnect ™ partner. Leverage quality management Quality audits and feedback management gets tricky while agents are working from home. Foster a great culture This is the most important aspect in the success of managing remote support teams.

Management 116

Management Net Promoter Score Average Handle Time Contact Center 116

Ecrion

JUNE 22, 2020

Minneapolis, MN and Rockville, MD – June 22, 2020 – MHC, a leader in enterprise automation software solutions, today announced the acquisition of Ecrion Software, a leading provider of customer communication management (CCM) and customer experience automation (CXA) software and services. For more information, visit www.mhcsoftwareinc.com.

Document 90

Document 2020 Insurance Healthcare 90

CSM Magazine

MAY 23, 2023

Martins will be responsible for leading the company’s global technology and product management teams, including development, cloud, information technology, security, product marketing, product management, and user experience (UX) development, as well as the Innovation Center. “Joel is a force to have on board.

Innovation 52

Innovation Contact Center Customer Centricity Leadership 52

Uniphore

JANUARY 4, 2022

Conversational AI Platform. Conversational AI Platform. The only platform that drives demonstrable and sustainable business value by automating, personalizing, and optimizing every conversation. billion portfolio of businesses, which he grew at 7-8 times the industry growth rate. U-Self Serve. Case Studies. White Papers.

2022 126

2022 White Paper Contact Center Innovation 126

Win the Customer

MARCH 22, 2021

The Importance of Using a Secure Fax and a virtual office address where the service provider will forward all of your mail, this is a really good one for Modern technology has made it easier for small business owners to manage and track multiple tasks at the same time. Managed IT Services. Accounting Software.

Technology 188

Technology Banking Information Management 188

West Monroe

SEPTEMBER 4, 2023

” I think of plumbing as infrastructure, security, data privacy and other aspects of technology management. Overall, it’s about keeping an eye on the customers’ needs while also ensuring that we have the right tool set, platform, and security so customers feel good about trusting us with their data.

Culture 52

Culture E Commerce 2004 E-support 52

Gainsight

JUNE 14, 2023

Digital Hub Is Everything You Love About inSided and More In early 2022, Gainsight acquired inSided , a leading customer Community platform that’s uniquely designed to leverage the power of Community to drive product engagement and adoption, increase retention, and build lasting customer relationships. Introducing Community Metrics!

Competitive Advantage 52

Competitive Advantage Metrics 2023 User Experience 52

BirdEye

MARCH 1, 2024

But just as importantly, leveraging E-E-A-T is crucial for effectively managing clients’ websites. Birdeye – all-in-one platform Automate Reviews, Ratings, Listings & Reputation Management with Birdeye. This refers to a proven history of delivering results, years in business, and a portfolio of past work.

Social Media 59

Social Media 2022 Demo Blog 59

CSM Magazine

OCTOBER 27, 2022

Localz , leading experts in last mile location and messaging technology, just announced a new module, Manage My Appointment, enhancing its customer-centric product portfolio. Localz is enhancing its product offering with Manage My Appointment which will help to automate communication around service appointments.

Customer Engagement 52

Customer Engagement Engagement Customer Centricity Communication 52

West Monroe

JUNE 20, 2022

“operations executives”) for some portfolio company investments, there may often be gaps in opportunities to unlock value related to operational and cost-center improvement activities that are applicable to all companies. While some firms provide industry specialist resources that provide functional experience and expertise (e.g.,

Government 40

Government Reference Culture Sales 40

CSM Magazine

NOVEMBER 26, 2020

Localz , leading experts in digital customer engagement, location, and communications technology announced today the closing of a £2 million venture round of funding led by London-based investment manager Triple Point. We manage over £1.8bn of private, institutional and public capital across four distinct investment strategies.

2004 52

2004 Retail 2013 Communication 52

Totango

JANUARY 10, 2019

Many companies still use “old school” methods of customer growth and don’t know how to update their customer engagement platforms and practices. And for those who are looking to modernize in order to compete in today’s customer-centered economy, there are a lot of customer engagement platforms to choose from.

Customer Engagement 63

Customer Engagement Engagement 2016 Customer Relationships 63

Gainsight

OCTOBER 11, 2022

To do this, CS leaders should operationalize CSM motions through a robust customer success management platform. . Why a Customer Success Management Platform? . CS platforms may have started out as a centralized repository for customer data, but they’ve become so much more than that. We couldn’t agree more.

2022 52

2022 Customer Success Management Marketing 52

Quadient

AUGUST 8, 2022

How Customer Communications Management Systems Create Better Customer Experiences. Customer communications management software, otherwise known as CCM, leverages the best of digital insurance functions to improve all aspects of the customer experience. Marissa Feigen. Mon, 08/08/2022 - 20:42. What is CCM? Why is CCM So Important?

Communication 52

Communication Management Insurance Customer Experience 52

CustomerSuccessBox

MAY 31, 2021

The Customer Success Manager has an integral role in ensuring healthy Customer relationships by evaluating and analysing the customer needs and acting as a customer advocate to promote customer loyalty. With that said, let’s look at the answer to the most fundamental question, as to how many Success managers should a SaaS company really need?

Customer Success 52

Customer Success Management Financial B2B 52

Quadient

SEPTEMBER 16, 2022

While the core concepts of collaboration, customer empathy, and measurement haven’t changed, the most recent version of our Quadient Customer Journey Mapping Platform has come a long way from that first release. To access, simply visit check this link: The Forrester Wave™: Journey Mapping Platforms, Q2 2022. How far has it come?

Customer Journey Mapping 52

Customer Journey Mapping 2007 Document 2022 52

SurveyGizmo

MAY 18, 2022

We believe this transaction will benefit our customers and employees by accelerating our investment in Experience Management,” said David Roberts, CEO of Alchemer. Since 2011, KKR has awarded billions of dollars of total equity value to over 45,000 non-management employees across more than 25 companies. About Alchemer.

Insurance 52

Insurance 2006 2011 Financial 52

CSM Magazine

JANUARY 25, 2022

Intelligent self-service (ISS) experts, 4 Roads, will partner with Contentful, the leading content platform for digital-first businesses, to build bespoke online communities for its clients, which include Olympus, Aston Martin and Hitachi. About Contentful. It enables greater speed and scale than traditional CMS solutions.

2007 52

2007 Customer Engagement Brands Technology 52

CSM Practice

SEPTEMBER 18, 2020

In this Chat and Learn series, we invited Taylor Johnston, Director for Customer Success at Salesloft, a sales engagement platform that helps sales organizations deliver better sales experience for their customers. They split the roles into three: Renewals Manager – reports to customer success, retention is the ultimate goal.

Customer Success 52

Customer Success ROI Sales Customer Centricity 52

BirdEye

FEBRUARY 29, 2024

We’ve also talked about how Birdeye’s AI-powered review ecosystem helps your brand automate review management, derive key insights, and ensure memorable customer experiences. They managed to lower the asking price significantly, saving us thousands. We cannot recommend [Agent Name] enough if you are looking for a great agent!

Financial 59

Financial Communication Marketing Demo 59

CSM Magazine

APRIL 19, 2023

makepositive , which provides specialist Salesforce consulting and implementation services since 2008, achieved ‘Leader’ status in the ‘Implementation Services for Core Cloud’, ‘Implementation Services for Marketing Automation’ and ‘Managed Application Services’ quadrants.

2008 52

2008 Consulting 2023 Innovation 52

Hello Customer

MAY 17, 2020

Hello Customer, the SaaS company that offers the most complete feedback insights platform, automating capturing, analysing and reporting on feedback and customer data, continues its strong growth. Its customer portfolio includes Luminus, Telenet, Café Royal and Coca Cola European Partners.

2015 98

2015 2013 B2B 2014 98

Gainsight

NOVEMBER 15, 2023

And we’re realizing that CS is more than just Customer Success Managers (CSMs) battling churn. Customer Education Gainsight recently acquired Northpass, the leading Customer Education platform. In fact, Customer Success is undergoing an evolution. As we move into the second decade of our industry, we’re creating Customer Success 2.0.

2023 52

2023 Customer Success Roadmap B2C 52