InMoment XI

NOVEMBER 30, 2023

Monitor Online Presence: Use tools to monitor mentions of your brand across various online platforms. In order to do that, you need to adopt an integrated CX approach to brand reputation management that makes data from multiple sources easily digestible in user-friendly reports.

Brands 378

Brands Management Multi-Channel Social Media 378

InMoment XI

DECEMBER 6, 2021

I may be dating myself here, but does anyone else remember sitting in a conference room surrounded by sets of data tables and analyses so you could then manually pull numbers, read through all the comments, and manually populate reports? And after all of that, you still had to manually tweak those reports for each audience!

Feedback 493

Feedback Management Technology Government 493

Oracle

SEPTEMBER 9, 2018

Ovum, an independent analyst and consultancy firm, recently released its Ovum Decision Matrix: Selecting a Customer Engagement Platform, 2018–19 report. “For a CEP to be effective, everyone in the enterprise must commit to the customer,” the report states.

Customer Engagement 45

Customer Engagement Engagement 2018 Consulting 45

BlueOcean

OCTOBER 23, 2023

Agent Training Describe your training structure (team, facilities, Learning Management Systems, remote platforms, etc.) Reporting Your customer care program may accumulate more data than any other part of your organization. Provide an example of how you have used reporting to positively impact a client’s business. Hourly staff?

Customer Care 177

Customer Care Contact Center Culture Measurement 177

InMoment XI

DECEMBER 1, 2022

InMoment received the highest possible score and was named Leader in the Text Analytics Wave report. As mentioned in the report, “InMoment’s people-oriented text analytics capabilities…enable it to address all relevant use cases beyond just VOC or CX analytics.”. The report says, “InMoment is a Leader in this Magic Quadrant.

Return on Investment 493

Return on Investment Automotive ROI Reference 493

BirdEye

NOVEMBER 27, 2023

Studies have shown that companies leveraging analytics and reporting tools experience an ROI increase of 25%. Birdeye Reports is at the forefront of innovation in this field, providing advanced reporting tools that empower businesses to unlock the hidden potential within their data. These core features include: 1.

Insights 115

Insights Social Media Multi-Channel Net Promoter Score 115

kommunicate

APRIL 5, 2023

Kommunicate is also ranked 3rd in ‘Ease of Use’ by users in the bot platform category. This recognition is based on the responses of real users for each bot platform-related [.] The post Kommunicate Named a High Performer in the Grid® Report for Bot Platforms appeared first on Kommunicate Blog.

2023 98

2023 Blog 98

Kustomer

FEBRUARY 11, 2024

Zendesk is, without any doubt, a powerhouse customer service platform. Community Forums The Zendesk Forum feature enables you to establish a platform where users and customers can voice their concerns and seek assistance from fellow customers. If you need to dig deeper into the data, Explore also offers tools to create custom reports.

Multi-Channel 98

Multi-Channel E-support E Commerce Omnichannel 98

Retently

MARCH 26, 2024

It’s about selecting a platform that can grow with your business, adapt to changing needs, and continue to deliver value in the long term. For instance, a healthcare provider might seek a platform that complies with specific regulatory standards, while an educational institution might look for features that cater to academic research.

2024 78

2024 Multi-Channel NPS Feedback 78

SurveySparrow

APRIL 19, 2024

Don’t worry—we will look into ten data entry platforms that will automate repetitive tasks, improve accuracy, and save you a ton of time! This can include basic text editors, spreadsheets, or platforms that provide advanced features like format control and data validation. Am I right? No more stacks of data waiting to be sorted!

Document 52

Document E-support Connections 2006 52

BirdEye

NOVEMBER 15, 2023

And the first step is to decide which platforms you’ll focus on. Here are 12 top platforms every retail business should consider. And since a staggering 93% of global online activity happens on Google, high visibility on this platform is invaluable. The challenge is that reviews don’t just magically appear. Let’s dive in.

Retail 111

Retail Brands E Commerce Demo 111

BirdEye

DECEMBER 18, 2023

And that’s just scratching the surface of their potential – one Birdeye’s latest data report found that 92% of consumers read at least two reviews before deciding whether to trust a business. Review monitoring helps businesses improve customer experience, handle negative reviews, and identify and report fake/spam reviews.

Brands 98

Brands Social Media Multi-Channel E Commerce 98

Lumoa

JANUARY 8, 2024

This is where stepping up to a text analysis software or a comprehensive customer experience platform becomes a big move for your business. Summarization: With generative AI getting more recognition, having this is almost a must on any platform. This feature distills lengthy feedback into concise reports.

Social Media 157

Social Media Feedback User Experience Insights 157

Kustomer

FEBRUARY 6, 2024

These tools are equipped to handle high volumes of tickets across multiple channels and often feature advanced functionalities such as AI-driven ticket routing, and comprehensive reporting, and offer multiple integrations with other enterprise-level systems. Cons: Pricing may be out of range for early stage startups.

2024 98

2024 Multi-Channel Omnichannel E-support 98

BirdEye

FEBRUARY 29, 2024

And to make matters more complex, most social platforms weren’t designed with an agency workflow in mind. Manual management Some agencies opt to manually coordinate scheduling, publishing, client approvals, and reporting across different social platforms to avoid software subscription costs. It’s a lot to juggle.

Social Media 59

Social Media Management Multi-Channel Demo 59

SurveySparrow

MARCH 12, 2024

The sheer volume of user feedback platforms can make your head spin. I’m sure this is something you should have in mind before choosing the right feedback management platform. Analytics and Reporting Tools: Analytical features help you understand trends, user satisfaction levels, and areas of your site that may need improvement.

2024 52

2024 Feedback User Experience Insights 52

Optimove

SEPTEMBER 29, 2023

Optimove scored the highest in the Journey Orchestration use case in Gartner’s Magic Quadrant companion report, “The Critical Capabilities for Multichannel Marketing Hubs.” Get your complimentary copy of the report here. Optimove also ranked second for Customer Intelligence, and third for Measurement and Optimization.

2023 78

2023 Marketing ROI Download 78

Team Support

JULY 31, 2023

Where do they offer ongoing feedback, report issues regarding product use, ask general questions, or simply get help at the moment needed? Integrated ticketing and live chat software offers enhanced data reporting capabilities that can provide valuable insights for customer support teams.

Social Media 97

Social Media Metrics Customer Satisfaction Culture 97

Kustomer

JANUARY 7, 2024

But there’s a reason why you’re here browsing this list of the best Intercom alternatives , likely because Intercom isn’t checking off all the requirements you need in a customer engagement platform. Also, if you require real-time data synchronization with other platforms, you might find Intercom’s syncing capabilities insufficient.

2024 97

2024 E Commerce E-support Social Media 97

Kustomer

JANUARY 8, 2024

Some Zendesk customers have reported they make it very hard for you to cancel once something goes wrong, plus you’ll be dealing with unresponsive customer support. Having to create queries for reports as opposed to just selecting the fields you want on the report is confusing.” Customization Kustomer is scalable.

Multi-Channel 97

Multi-Channel Social Media Interaction Insights 97

SurveySensum

MARCH 26, 2024

They streamline the entire survey process, from creation to reporting, enabling organizations to gather valuable insights, measure customer satisfaction, conduct market research, and make data-driven decisions efficiently and effectively. But first things first, let’s get to know about online survey tools. What are Survey Tools?

2024 52

2024 Feedback E-support 2023 52

SurveySensum

MARCH 26, 2024

They streamline the entire survey process, from creation to reporting, enabling organizations to gather valuable insights, measure customer satisfaction, conduct market research, and make data-driven decisions efficiently and effectively. What are Online Survey Tools? However, it works for large-scale corporations.

2024 52

2024 Feedback E-support 2023 52

BirdEye

SEPTEMBER 21, 2023

We are thrilled to announce that Birdeye has been recognized as the #1 solution in G2’s Fall 2023 Online Reputation Management Grid® Report. G2’s Online Reputation Management Grid® Report at a glance G2’s Grid® Report represents the voices of real software users. Provide avenues to solicit new online reviews.

2023 111

2023 Management Feedback Customer Experience Management 111

SurveySensum

MARCH 20, 2024

If this is not enough to convince you then get this – customer-centric brands report profits that are 60% higher than those that fail to focus on CX. One-On-One CX Consultation: SurveySensum is a DIFM platform – they will do everything for you. But the question arises – how to do it?

Customer Experience Management 52

Customer Experience Management 2024 Customer Experience Management 52

BirdEye

MARCH 27, 2024

Twitter (currently X) metrics help businesses understand how to improve their platform presence and grow stronger. They accurately depict your brand’s reach and impact on the platform, helping you tweak your strategy as needed. Measure online visibility and reach on the platform 2. What is a tweet impression?

Engagement 64

Engagement Social Media Metrics Measurement 64

SurveySensum

FEBRUARY 14, 2024

These tools come in all shapes and sizes – from simple survey tools to fancy platforms with features like sentiment analysis and automated reporting. Reporting and Analytics: Prioritize tools offering robust reporting and analytics features to analyze and interpret feedback data effectively.

2024 52

2024 Feedback Culture Demo 52

Thematic

APRIL 3, 2024

Survey Monkey Survey Platform - Survey Monkey Type: Survey Platforms Key Features: Flexible survey design, customizable templates, various question types (multiple-choice, open-ended, rating scales), logic and branching capabilities, and robust reporting & analytics. ” 2. ” 4. ” 5.

Social Media 62

Social Media Feedback NPS Insights 62

Team Support

DECEMBER 8, 2023

Integration Capabilities Efficient customer support often relies on seamless integration with other tools and platforms your team uses daily, such as Jira and Salesforce. Look for software that easily integrates with your CRM system, marketing tools, analytics platforms, and any other relevant applications.

Omnichannel 105

Omnichannel Social Media Customer Satisfaction Customer Centricity 105

SurveySparrow

FEBRUARY 18, 2024

The team and I spent a whole day finding the best alternatives to this customer feedback platform. The platform has a simple and user-friendly interface that does not require a coder’s brain to operate. Personalizable ribbon reporting, CSAT & NPS trend analysis, and geolocation of responses empower informed decision-making.

2024 52

2024 Multi-Channel E Commerce Tourism 52

BirdEye

MARCH 22, 2024

Cross-platform integration For multi-location businesses managing various social platforms, choosing an Instagram tracker that integrates smoothly with other networks is key. User-friendly interface and reporting A well-designed user interface and clear reporting features can greatly enhance your experience with the follower tracker.

Social Media 59

Social Media Multi-Channel 2024 Metrics 59

BirdEye

MARCH 22, 2023

Dedicated social media scheduling tools can help businesses save the day by automating social media posts across multiple platforms and freeing up more of your essential time. It’s nearly impossible to stay constantly active on different social platforms while focusing on marketing strategy and creating engaging content.

Social Media 98

Social Media Multi-Channel E-support Management 98

Kustomer

FEBRUARY 29, 2024

One of Gorgias’s greatest assets is its robust integration with the e-commerce platform Shopify. Gorgias features a relatively complex user interface, making navigation difficult and requiring staff to undergo training to adopt the platform fully. In Gorgias, the majority of reporting occurs under the Statistics category.

E Commerce 52

E Commerce 2024 E-support Feedback 52

BirdEye

SEPTEMBER 25, 2023

Be sure you don’t get left behind by considering real estate AI platforms for the following uses: 1. Birdeye’s Review platform is powered by BirdAI, which lets you auto-generate responses to each customer review and use rules and templates when responding to reviews. AI can also provide reports and predictive analytics.

Marketing 111

Marketing Social Media Advertising E-support 111

Comm100

OCTOBER 17, 2023

Here are the key features, channels and tools of customer service automation software: Chatbots : These are AI-driven tools that can engage with customers in real-time on websites, apps, or messaging platforms. Analytics and Reporting : Gather data on customer interactions, identify trends, and make improvements based on insights.

Customer Service 73

Customer Service Multi-Channel Omnichannel Social Media 73

BirdEye

JULY 19, 2023

That’s where Carfax reports come in. These reports reveal a vehicle’s history without the previous owners’ personal information. Below is our handy Carfax review guide to help your dealership make the most of this powerful platform. Carfax reports provide a wealth of information. Table of contents What is Carfax?

Sales 98

Sales Automotive Competitive Advantage Insurance 98