Kustomer

FEBRUARY 6, 2024

If you’re a CX leader running an enterprise-level organization, you need help desk software that goes beyond just automating basic support processes and managing tickets. You will also find the pros and cons of each help desk solution, along with customer reviews sourced from platforms like G2 and Capterra.

2024 98

2024 Multi-Channel Omnichannel E-support 98

Kustomer

JANUARY 8, 2024

Zendesk is best known for its ticketing system, automation features, and integrations, making it a fan favorite for thousands of SMBs globally. Some Zendesk customers have reported they make it very hard for you to cancel once something goes wrong, plus you’ll be dealing with unresponsive customer support.

Multi-Channel 97

Multi-Channel Social Media Interaction Insights 97

BirdEye

FEBRUARY 15, 2024

Facebook’s share of online reviews took a steep dive to 1% in 2023, down from 23% in 2016, marking a drastic reduction in its importance as a review platform. Automated review responses Businesses increasingly engaged with their reviews, indicating a trend towards more active online reputation management.

2024 111

2024 Automotive 2023 Healthcare 111

BirdEye

FEBRUARY 29, 2024

And to make matters more complex, most social platforms weren’t designed with an agency workflow in mind. Manual management Some agencies opt to manually coordinate scheduling, publishing, client approvals, and reporting across different social platforms to avoid software subscription costs. It’s a lot to juggle.

Social Media 59

Social Media Management Multi-Channel Demo 59

Comm100

OCTOBER 17, 2023

With the rise of technology, businesses have started to adopt customer service automation software to scale their operations without ballooning headcount. What is customer service automation software? Customer service automation software are tools designed to automate and streamline customer support processes, often powered by AI.

Customer Service 73

Customer Service Multi-Channel Omnichannel Social Media 73

BirdEye

DECEMBER 18, 2023

And that’s just scratching the surface of their potential – one Birdeye’s latest data report found that 92% of consumers read at least two reviews before deciding whether to trust a business. Review monitoring helps businesses improve customer experience, handle negative reviews, and identify and report fake/spam reviews.

Brands 98

Brands Social Media Multi-Channel E Commerce 98

Team Support

DECEMBER 8, 2023

Integration Capabilities Efficient customer support often relies on seamless integration with other tools and platforms your team uses daily, such as Jira and Salesforce. Look for software that easily integrates with your CRM system, marketing tools, analytics platforms, and any other relevant applications.

Omnichannel 105

Omnichannel Social Media Customer Satisfaction Customer Centricity 105

Kustomer

JANUARY 7, 2024

But there’s a reason why you’re here browsing this list of the best Intercom alternatives , likely because Intercom isn’t checking off all the requirements you need in a customer engagement platform. Also, if you require real-time data synchronization with other platforms, you might find Intercom’s syncing capabilities insufficient.

2024 97

2024 E Commerce E-support Social Media 97

SurveySensum

MARCH 20, 2024

If this is not enough to convince you then get this – customer-centric brands report profits that are 60% higher than those that fail to focus on CX. One-On-One CX Consultation: SurveySensum is a DIFM platform – they will do everything for you. It offers email marketing automation.

Customer Experience Management 52

Customer Experience Management 2024 Customer Experience Management 52

Kustomer

FEBRUARY 29, 2024

Primarily tailored for e-commerce businesses, this tool efficiently manages tickets, centralizes customer communication via a shared inbox, and automates numerous routine tasks. One of Gorgias’s greatest assets is its robust integration with the e-commerce platform Shopify. However, it may not be as suitable for managers.

E Commerce 52

E Commerce 2024 E-support Feedback 52

Retently

MARCH 26, 2024

It’s about selecting a platform that can grow with your business, adapt to changing needs, and continue to deliver value in the long term. For instance, a healthcare provider might seek a platform that complies with specific regulatory standards, while an educational institution might look for features that cater to academic research.

2024 78

2024 Multi-Channel NPS Feedback 78

Totango

DECEMBER 20, 2023

We are delighted to share that Totango was recognized in the G2 Winter 2024 reports for its exemplary performance in the customer success software category. Customizability and flexibility : Totango stands out for its customizable nature and flexibility, allowing users to adapt the platform to their specific needs and business models.

2024 108

2024 Customer Centricity User Experience 2023 108

BirdEye

NOVEMBER 27, 2023

Studies have shown that companies leveraging analytics and reporting tools experience an ROI increase of 25%. Birdeye Reports is at the forefront of innovation in this field, providing advanced reporting tools that empower businesses to unlock the hidden potential within their data. These core features include: 1.

Insights 115

Insights Social Media Multi-Channel Net Promoter Score 115

BirdEye

NOVEMBER 20, 2023

When looking for the best referral marketing software, there’re a few key qualities to keep in mind: Seamless integration: The software should easily work with your existing tools, like your CRM or email platform. User-friendly: The software should be intuitive and straightforward for both your team and customers to use.

E Commerce 64

E Commerce Marketing Multi-Channel E-support 64

Totango

NOVEMBER 27, 2023

Forrester recognizes the value customer success platforms can provide to B2B companies looking to foster retention, growth, and advocacy. The global market research company conducted its first Forrester Wave™ evaluation of top customer success platforms. Offer self-service functionalities through community and knowledge centers.

Customer Success 91

Customer Success 2023 B2B Customer Relationship Management 91

BirdEye

SEPTEMBER 11, 2023

Ask any social media manager, and they’ll tell you that the more active your social media profile is on any platform, the higher your chances of reaching your target customers. It’s a strategy beyond automation – it understands, predicts, and captivates your reader’s interest.

Social Media 106

Social Media Management Demo Measurement 106

Magellan Solutions

APRIL 22, 2024

This process controls and monitors UGC on online platforms, ensuring that standards and guidelines are not transgressed. Content moderation is the lifeblood of any online platform, making it safe, compliant, and enjoyable for users. Reactive Moderation : Users report inappropriate content, which moderators then review.

User Experience 52

User Experience Call Center Interaction Engagement 52

Gainsight

APRIL 11, 2024

Compare that to benchmark reports that give an average of 45-60% answer rate and you start to see the tremendous accomplishment it is. Recognize members beyond the community platform. The answer to that problem comes in two steps: Extend the functionality of the platform you’re using. Automate day-to-day tasks.

Presentation 52

Presentation Engagement Management Customer Experience 52

SurveySparrow

FEBRUARY 18, 2024

The team and I spent a whole day finding the best alternatives to this customer feedback platform. The platform has a simple and user-friendly interface that does not require a coder’s brain to operate. Personalizable ribbon reporting, CSAT & NPS trend analysis, and geolocation of responses empower informed decision-making.

2024 52

2024 Multi-Channel E Commerce Tourism 52

BirdEye

SEPTEMBER 15, 2023

Sales professionals need insight, reports, and innovative ways to reach potential customers. Popular artificial intelligence technologies that sales leaders are looking to utilize in their businesses include automation, Generative AI, and machine learning to name a few. Why do we need AI in sales?

Sales 111

Sales 2023 Demo Social Media 111

BirdEye

MARCH 22, 2023

Dedicated social media scheduling tools can help businesses save the day by automating social media posts across multiple platforms and freeing up more of your essential time. It’s nearly impossible to stay constantly active on different social platforms while focusing on marketing strategy and creating engaging content.

Social Media 98

Social Media Multi-Channel E-support Management 98

Kustomer

FEBRUARY 19, 2024

Amongst its numerous functionalities is an advanced ticketing system that turns all incoming customer communications into tickets, which can then be tracked, assigned, and resolved within the platform. With Kustomer, CX managers can also create custom reports and track agent metrics down to the minute.

Social Media 52

Social Media Multi-Channel Omnichannel E-support 52

Magellan Solutions

MARCH 19, 2024

Should platforms remove hate speech, misinformation, and explicit content? Automated moderation tools assist, but human oversight is still required for nuanced judgments. Automated Moderation – Technology automatically blocks certain bad words, phrases, or other violating content from being posted.

Social Media 52

Social Media Marketing Advertising Brands 52

BirdEye

SEPTEMBER 8, 2023

It could be on a review site, search engine, social media platform, or listings website. Managing the reputation of your real estate business means listing on these platforms, collecting and managing reviews, and using them to grow your business. Reward employees who go above and beyond for the business and grow a cohesive team.

Management 111

Management Social Media Multi-Channel Demo 111

Optimove

SEPTEMBER 29, 2023

Optimove scored the highest in the Journey Orchestration use case in Gartner’s Magic Quadrant companion report, “The Critical Capabilities for Multichannel Marketing Hubs.” Get your complimentary copy of the report here. Optimove also ranked second for Customer Intelligence, and third for Measurement and Optimization.

2023 78

2023 Marketing ROI Download 78

BirdEye

JANUARY 16, 2024

Customer relationship management (CRM) integration is about connecting your CRM software with other key systems in your organization, like your website, email platforms, or customer service tools. You’ll learn about the benefits and advantages of Birdeye platforms and how they can improve customer retention strategies.

Management 59

Management Social Media 2028 Customer Relationships 59

Thematic

APRIL 3, 2024

Leverage Text Analysis Tools: Consider using text analytics tools to automate sentiment analysis and identify recurring themes in open-ended customer feedback. The SurveyMonkey reports in Salesforce are really useful and allow for NPS visibility across all teams and departments. Focus on Actionable Insights: Stay aware of the data.

Social Media 62

Social Media Feedback NPS Insights 62

Cyara

FEBRUARY 20, 2024

Integration issues: You may be using a diverse range of software solutions and platforms to handle different aspects of your customer interactions. What is the Cyara Platform? The award-winning Cyara AI-Powered CX Assurance Platform empowers companies to deliver enhanced CX more efficiently, affordably, and with reduced time and risk.

ROI 76

ROI Return on Investment Communication 2023 76

BirdEye

NOVEMBER 15, 2023

And the first step is to decide which platforms you’ll focus on. Here are 12 top platforms every retail business should consider. And since a staggering 93% of global online activity happens on Google, high visibility on this platform is invaluable. The challenge is that reviews don’t just magically appear. Let’s dive in.

Retail 111

Retail Brands E Commerce Demo 111

BirdEye

SEPTEMBER 21, 2023

We are thrilled to announce that Birdeye has been recognized as the #1 solution in G2’s Fall 2023 Online Reputation Management Grid® Report. G2’s Online Reputation Management Grid® Report at a glance G2’s Grid® Report represents the voices of real software users. Provide avenues to solicit new online reviews.

2023 111

2023 Management Feedback Customer Experience Management 111

CSM Magazine

JANUARY 22, 2024

To address these challenges, many businesses rely on software as a service (SaaS) platforms that offer customer service solutions, such as chatbots, ticketing systems, live chat, knowledge bases, feedback tools, and more. According to a report by Grand View Research , the global SaaS customer service market size was valued at USD 261.15

Customer Service 52

Customer Service 2023 2024 E Commerce 52

SurveySparrow

MARCH 12, 2024

The sheer volume of user feedback platforms can make your head spin. I’m sure this is something you should have in mind before choosing the right feedback management platform. Analytics and Reporting Tools: Analytical features help you understand trends, user satisfaction levels, and areas of your site that may need improvement.

2024 52

2024 Feedback User Experience Insights 52

SurveySensum

MARCH 26, 2024

They streamline the entire survey process, from creation to reporting, enabling organizations to gather valuable insights, measure customer satisfaction, conduct market research, and make data-driven decisions efficiently and effectively. But first things first, let’s get to know about online survey tools. What are Survey Tools?

2024 52

2024 Feedback E-support 2023 52

SurveySensum

MARCH 26, 2024

They streamline the entire survey process, from creation to reporting, enabling organizations to gather valuable insights, measure customer satisfaction, conduct market research, and make data-driven decisions efficiently and effectively. What are Online Survey Tools? However, it works for large-scale corporations.

2024 52

2024 Feedback E-support 2023 52

Ecrion

JULY 7, 2020

Ecrion, a leader in customer communications management, document automation, and customer journey automation, was named by independent research firm, Aragon, as a “Hot Vendor” in its 2020 Hot Vendors in Workflow and Content Automation (WCA) report. Workflow and Content Automation (WCA) are crucial.

2020 102

2020 Document Customer Journey Communication 102

BirdEye

SEPTEMBER 26, 2023

Drug discovery, medical diagnosis, surgery assistance, patient data management, automated customer service, and data analysis are just some examples of how AI in healthcare can impact the industry. Review generation According to one report, patients won’t consider a doctor who has a rating lower than 4 stars.

Healthcare 111

Healthcare 2023 Hospitality Social Media 111

BirdEye

JULY 19, 2023

That’s where Carfax reports come in. These reports reveal a vehicle’s history without the previous owners’ personal information. Below is our handy Carfax review guide to help your dealership make the most of this powerful platform. Carfax reports provide a wealth of information. Table of contents What is Carfax?

Sales 98

Sales Automotive Competitive Advantage Insurance 98