InMoment XI

DECEMBER 22, 2022

Most brands with a VoC or experience improvement program will centralize the data streams and use advanced analytics and behavioral science experts to identify what customers are actually saying. For any data to be useful, of course you need to take the time to dig in and understand what your customers are actually saying. The result?

Voice of Customer 558

Voice of Customer Net Promoter Score Social Media Call Center 558

InMoment XI

JANUARY 13, 2022

Step #2: Implement Advanced Text Analytics to Enable Closed Loop Feedback. To enable closed loop feedback , Chevron Federal Credit Union implemented the technology platform’s advanced text analytics capabilities. This allowed the organization to capitalize on the data collected from the new survey approach.

NPS 493

NPS Metrics Feedback Presentation 493

InMoment XI

DECEMBER 29, 2022

John Lewis, who has served over the past few years as InMoment’s Executive Chairman, brings deep expertise in the information services and software analytics sectors, as well as significant experience transforming and scaling rapidly growing businesses. The InMoment platform is fully WCAG 2.0 Forrester Research, Inc.

2022 260

2022 2023 B2B 2021 260

InMoment XI

MARCH 5, 2024

By leveraging advanced unstructured data analytics techniques, organizations can extract valuable insights and derive actionable intelligence from unstructured data. Consider a retail company that monitors social media platforms to analyze customer feedback about its new product release. How is Unstructured Data Used? 2/29/24.

Customer Experience 260

Customer Experience Social Media Innovation Competitive Advantage 260

Experience Investigators by 360Connext

FEBRUARY 20, 2024

Voice of the Customer (VoC) programs have leveraged some level of artificial intelligence (AI) in many ways already, including pattern recognition, predictive analytics, and sentiment analysis. AI has become a staple in major customer interaction platforms, from feedback mechanisms to customer relationship management systems (CRMs).

Customer Relationship Management 270

Customer Relationship Management Feedback Customer Journey Connections 270

InMoment XI

APRIL 27, 2023

InMoment announced today new innovative capabilities in the award-winning XI Platform for clients around the globe. If you’re a client and want to talk to someone about the updates to the XI Platform, contact your account rep.

Innovation 260

Innovation Feedback Call Center Insights 260

InMoment XI

NOVEMBER 20, 2023

With AI, brands spend less time analyzing text-heavy analytics and more time making smarter decisions to drive change. Operational Efficiency AI-powered CX platforms can streamline the analysis of vast amounts of data and provide actionable insights in real time.

Customer Experience 324

Customer Experience E Commerce E-support Social Media 324

InMoment XI

AUGUST 17, 2023

Understand Customer Expectations: By analysing and understanding your customers’ feelings and emotions using sentiment and text analytics towards a product or service you are offering, you are able to align your development efforts with customer needs and preferences. Focus on making each step clear, intuitive, and user-friendly.

Net Promoter Score 493

Net Promoter Score NPS Customer Satisfaction 2023 493

InMoment XI

JANUARY 16, 2024

These agents can engage in text-based or voice-based conversations that provide assistance, answer queries, and guide users through processes. E-commerce Chatbots for Customer Support: E-commerce platforms often use AI-driven chatbots to provide instant assistance to customers. Will Contact Center AI Replace Call Center Agents?

Contact Center 260

Contact Center Virtual Agent E Commerce E-support 260

InMoment XI

MARCH 21, 2022

At the end of the day, you need a single platform that can combine direct survey data from customers, but also indirect data (like social media reviews), and inferred data (like contact centre chat logs). Solve the Challenge: Text Analytics to the Rescue. Challenge 2: Figuring Out Customer Trends.

Brands 529

Brands Roadmap Webinar Social Media 529

InMoment XI

OCTOBER 19, 2021

In a nutshell, Lexalytics, and Tethr are data analytics platforms focusing on structured and unstructured customer data, as well as solicited and unsolicited feedback. But also in a broader way to be able to connect unstructured and structured data sources to generate insights from within one platform.

Customer Experience 493

Customer Experience Social Media Call Center Metrics 493

Lumoa

JANUARY 24, 2024

That’s where text analytics in customer feedback proves to be one of the most valuable tools for any business. When to use text analytics This situation is where automated text analytics in customer feedback is brought in: it can help in sorting out the key topics talked about and reveal the general sentiment per topic.

Feedback 83

Feedback Net Promoter Score 2024 Metrics 83

Lumoa

JANUARY 8, 2024

This is where stepping up to a text analysis software or a comprehensive customer experience platform becomes a big move for your business. There’s an avalanche of text data out there. That’s where text analysis, or text mining, comes into play. Imagine the sheer volume of reviews it gets daily.

Social Media 157

Social Media Feedback User Experience Insights 157

Wootric

DECEMBER 21, 2018

To our surprise, most of this feedback originated on competitor survey platforms like Qualtrics and review sites like GlassDoor. survey responses and online reviews) into the platform. We are helping them move toward the CX holy grail: unifying all of the “voices” of the customer in one analytics platform. .

2018 67

2018 E Commerce E-support 2019 67

SurveySparrow

APRIL 19, 2024

Don’t worry—we will look into ten data entry platforms that will automate repetitive tasks, improve accuracy, and save you a ton of time! This can include basic text editors, spreadsheets, or platforms that provide advanced features like format control and data validation. Am I right? That’s not all.

Document 52

Document E-support Connections 2006 52

SurveySensum

MARCH 20, 2024

From launching industry-specific surveys to real-time text analysis to a closed-loop ticketing system, the tool packs a strong punch when it comes to extracting actionable insights, taking action in time, and boosting the overall customer experience while driving the CX-driven ROI. The tool has taken CXM a step beyond. Pricing: $99 per month.

Customer Experience Management 52

Customer Experience Management 2024 Customer Experience Management 52

SurveySparrow

MARCH 1, 2024

As the name indicates, sentiment analysis tools are used to understand the emotional tone within a text. On customer feedback or when a customer replies on the live chat, SurveySparrow’s sentiment analysis feature splits the text and analyzes it for hidden emotions. Let’s start by understanding what is a sentiment analysis tool.

2024 59

2024 Social Media Feedback Demo 59

InMoment XI

FEBRUARY 10, 2022

Regulatory compliance documents require an extreme attention to detail due to their naturally complex text structure. That’s why traditional text analytics don’t necessarily do the trick. And that’s why you need to invest in a platform that will allow for the customization your brand needs.

White Paper 260

White Paper Document Financial Technology 260

Thematic

APRIL 17, 2024

Customer Experience Analytics (CXA) is your key to unlocking the true reasons behind their choices and experiences. What is Customer Experience Analytics? Customer Experience Analytics (CXA) is the process of collecting, analyzing, and understanding customer data. Why is Customer Experience Analytics important?

Customer Experience 62

Customer Experience Feedback Social Media Loyalty 62

Thematic

APRIL 17, 2024

Customer Experience Analytics (CXA) is your key to unlocking the true reasons behind their choices and experiences. What is Customer Experience Analytics? Customer Experience Analytics (CXA) is the process of collecting, analyzing, and understanding customer data. Why is Customer Experience Analytics important?

Customer Experience 62

Customer Experience Feedback Social Media Loyalty 62

Thematic

APRIL 17, 2024

Customer Experience Analytics (CXA) is your key to unlocking the true reasons behind their choices and experiences. What is Customer Experience Analytics? Customer Experience Analytics (CXA) is the process of collecting, analyzing, and understanding customer data. Why is Customer Experience Analytics important?

Customer Experience 62

Customer Experience Feedback Social Media Loyalty 62

Lumoa

MARCH 12, 2023

When they do, it’s usually scattered across multiple platforms, seen by only one or two teams, and rarely has a big impact. One of the easiest (and smartest) ways to start is by implementing a customer experience platform. In This Article: What is a customer experience platform? A CX platform combines all of that.

Customer Experience 83

Customer Experience Customer Journey Mapping NPS Consulting 83

Thematic

SEPTEMBER 12, 2021

Feedback analytics helps you transform all this text into meaningful themes and analyze the impact of these themes on your CX metrics. In other words, if you want to be able to quantify and track what’s driving your CX scores, you need feedback analytics. Feedback analytics is a deeper form of text analytics.

Metrics 117

Metrics Feedback NPS Loyalty 117

BirdEye

DECEMBER 22, 2023

Birdeye – all-in-one platform Improve customer communication with Birdeye. It’s known for its reliability and rich features, including advanced call management, CRM integrations, and analytics tools. It is ideal for businesses looking for a comprehensive communication platform.

Communication 111

Communication Demo Call Recording Connections 111

Thematic

APRIL 3, 2024

This will be accomplished by proactively addressing critical navigation issues identified through user surveys and app analytics. Integrate this with quantitative data (CSAT scores, website analytics) to create a comprehensive picture. The data will help you uncover hidden patterns and prioritize customer concerns. ” 2.

Social Media 62

Social Media Feedback NPS Insights 62

Retently

MARCH 26, 2024

It’s about selecting a platform that can grow with your business, adapt to changing needs, and continue to deliver value in the long term. Some may require advanced analytics capabilities to dive deeper into open-ended responses, while others prioritize survey customization options or the availability of industry-specific survey templates.

2024 78

2024 Multi-Channel NPS Feedback 78

SurveySensum

MARCH 26, 2024

SurveySensum SurveySensum is one of the best survey tools that offers a range of features – from industry-specific surveys to real-time text analysis and a real-time ticketing system that equips users with actionable insights and timely interventions. Qualtrics has advanced survey analytics features.

2024 52

2024 Feedback E-support 2023 52

SurveySensum

MARCH 26, 2024

SurveySensum SurveySensum is one of the best online survey tools that offers a range of features – from industry-specific surveys to real-time text analysis and a real-time ticketing system that equips users with actionable insights and timely interventions. Qualtrics has advanced survey analytics features.

2024 52

2024 Feedback E-support 2023 52

SurveySensum

MARCH 15, 2024

A market research tool is a software or platform designed to assist businesses and researchers in gathering, analyzing, and interpreting data related to markets, consumers, and competitors. It is a customer experience platform that provides necessary insights into your customer base across different industries like B2B, Fintech, Telecom, etc.

2024 52

2024 Marketing Demo NPS 52

Happy or Not

APRIL 26, 2024

Beyond a mere aggregator, this widget seamlessly merges button presses, follow-up options, and open feedback texts. Let’s explore the Open Feedback Widget’s inner workings for a customer-centric revolution. What’s the Open Feedback Widget? With the Open Feedback Widget, pinpoint service problems with precision.

Feedback 36

Feedback User Experience Insights Customer Centricity 36

Thematic

SEPTEMBER 1, 2021

Read on to learn how to use our powerful analytics for deeper customer insights. What is chat analytics? Chat analytics is the process of finding useful data points in chat conversations and support tickets. A chat conversation or a ticket thread contains a lot of text that’s irrelevant to the issue.

Customer Insights 114

Customer Insights Insights Feedback Demo 114

SurveySensum

JANUARY 4, 2024

With the help of Text Analytics Feature, you can properly analyze your NPS program. So, let’s understand how the text analytics feature can help you uncover a treasure trove of information from your NPS surveys with the help of a case study of Text Analytics for a mutual funds company. But how to do that?

NPS 52

NPS Webinar Banking Demo 52

BirdEye

MARCH 4, 2024

They map out a series of emails or texts to align with the customer journey. Insight through analytics In-depth tracking of drip campaigns provides data like open rates, click rates, and conversion rates. This kind of drip campaign is especially effective for subscription services, financial firms, or software platforms.

Marketing 111

Marketing Multi-Channel Events Demo 111

BirdEye

APRIL 26, 2024

But, maintaining an active presence by posting consistently across all platforms while managing multiple accounts can be daunting. You can also quickly create multiple versions of the same content for different audiences, store locations, and platforms. You can supercharge productivity by exploring speech-to-text tools like Otter.ai

2024 59

2024 Social Media Multi-Channel E-support 59

SurveySparrow

JULY 23, 2023

Rich Insights: Analyze responses in depth with detailed reporting and analytics. Advanced Text Analytics : Use AI to analyze open-text feedback and extract actionable insights. Text Analytics : Transform text responses into structured data for analysis. Pricing : Custom pricing.

Customer Experience Management 52

Customer Experience Management 2023 CEM Customer Experience 52

Thematic

SEPTEMBER 22, 2021

Qualitative data is typically generated through: Interview transcripts Surveys with open-ended questions Contact center transcripts Texts and documents Audio and video recordings Observational notes Compared to quantitative data, which captures structured information, qualitative data is unstructured and has more depth.

Feedback 111

Feedback NPS Social Media Insights 111

BirdEye

MARCH 27, 2024

Twitter (currently X) metrics help businesses understand how to improve their platform presence and grow stronger. They accurately depict your brand’s reach and impact on the platform, helping you tweak your strategy as needed. Measure online visibility and reach on the platform 2. Twitter Analytics 2.

Engagement 64

Engagement Social Media Metrics Measurement 64